Chapter 5

Contracting with another organization to perform a broad set of services is called outsourcing.

True

Downsizing can be used to reduce surplus labor because it yields fast results.

True

In general, all companies have to make decisions in three areas of recruiting: personnel policies, recruitment sources, and the characteristics and behavior of the recruiter.

True

Many of the people reading classified ads are either over- or under-qualified for the position.

True

The goals an organization sets in its human resource planning process should come directly from the analysis of its labor supply and demand.

True

The steps in a workforce utilization review are identical to the steps in the HR planning process.

True

In the context of managing human resources, the process of ________ creates a buffer between planning and the actual selection of new employees. A. outsourcing B. inducting C. evaluating D. recruiting E. training

D. recruiting

Most direct applicants to an organization have done some research and concluded there is enough fit between themselves and the vacant position to warrant submitting an application. This process is termed A. employment at will. B. employee referral. C. nepotism. D. self-selection. E. internal recruitment.

D. self-selection.

________ formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee. A. Trend analyses B. Leading indicators C. Employment-at-will contracts D. Transitional matrices E. Due-process policies

E. Due-process policies

The second step in human resource planning is A. forecasting labor surplus. B. forecasting labor shortage. C. program implementation and evaluation. D. program goal setting. E. goal setting and strategic planning.

E. goal setting and strategic planning.

Which aspect of recruitment is most likely to affect the nature of the positions that are vacant? A. recruitment sources B. recruiter traits C. applicant characteristics D. recruiter behavior E. personnel policies

E. personnel policies

A chart that lists job categories held in one period and shows the proportion of employees in each of those categories in a future period is called a A. Forecast. B. trend analysis. C. leading indicator. D. labor review. E. transitional matrix.

E. transitional matrix.

An organization that uses only external recruitment can wind up with a workforce whose members all think alike and therefore may be poorly suited to innovation.

False

In human resource planning, forecasting is an intermediary step.

False

In the context of recruitment sources, private employment agencies serve primarily blue-collar workers, while public employment agencies mostly serve white-collar workers.

False

Research suggests that realistic job previews have a strong and consistent effect on employee turnover.

False

The most widespread methods for eliminating labor shortages are reducing work hours and endorsing early retirement programs.

False

The second step in human resource planning is performance evaluation.

False

To ensure success with an outsourcing strategy, companies should outsource work that requires tight security.

False

________ states that if there is no specific employment contract saying otherwise, the employer or employee may end an employment relationship at any time, regardless of cause. A. Employment at will B. Employment flexibility C. Due-process policy D. Rule of law E. Rule of fair treatment

A. Employment at will

What is the first step in the human resource planning process? A. forecasting B. goal setting C. program implementation D. performance evaluation E. program evaluation

A. forecasting

Which statement best describes outsourcing? A. It refers to using a temporary or contract employee to fill a single job vacancy. B. It refers to contracting with another organization to perform a broad set of services. C. It refers to moving operations away from the home location to decrease cost savings. D. It refers to finding cheap resources in another country to gain a competitive advantage. E. It refers to buying the necessary raw materials needed to conduct business from external suppliers.

B. It refers to contracting with another organization to perform a broad set of services.

Which of the following best describes a phased-retirement program? A. It refers to offering alternative work locations and work responsibilities to older employees. B. It refers to reducing both the number of hours older employees work as well as the cost of these employees. C. It refers to laying off older employees in small batches. D. It refers to giving lucrative incentives to a large number of older employees to voluntarily retire. E. It refers to giving older employees a certain time limit to voluntarily retire.

B. It refers to reducing both the number of hours older employees work as well as the cost of these employees.

What is an element in the final stage of human resources planning? A. strategic planning B. evaluating outcomes C. estimating labor surplus or shortage D. estimating labor demand E. forecasting labor supply

B. evaluating outcomes

The process of communicating information about a job vacancy on company bulletin boards, in employee publications, on corporate intranets, and anywhere else an organization communicates with employees is referred to as A. a workforce utilization review. B. job posting. C. direct sourcing. D. employment referral. E. external hiring.

B. job posting.

Which of the following is an internal source of recruitment? A. employee referrals B. job postings C. direct applicants D. personal interviews E. employment agencies

B. job postings

People who apply for a vacancy without prompting from an organization are referred to as A. internal applicants. B. natural applicants. C. direct applicants. D. neutral applicants. E. referred applicants.

C. direct applicants.