Chapter 5: Developing Leadership Skills

Match each leadership tasks/behaviors with the type of leadership skill it best represents. a. solving a company problem b. balancing and maintaining the departmental budget c. delivering negative news in a sensitive way

a. conceptual b. administrative c. interspersal

Interpersonal skills are divided into the following three parts: (1) social perceptiveness, (2) emotional intelligence, and (3) ______. a. conflict management b. technology management c. worker motivation d. resource management

a. conflict management

When a leader is aware of people's motivations, what is important to them, and how they might react to change is an example of which of the following? a. conflict management b. strategic planning c. using emotional intelligence d. being socially perceptive

d. being socially perceptive

Leadership abilities related to thinking and cognition are which type of skills? a. interpersonal b. administrative c. technical d. conceptual

d. conceptual

Conflict is always unhealthy.

False

Effective leaders can avoid conflict.

False

A person who excels at perceiving and understanding the feelings of others and managing feelings effectively is said to have ______. a. functional competence b. emotional intelligence c. problem-solving skills d. integrity

b. emotional intelligence

Problem-solving skills refer to a leader's ability to meet objectives in a problem situation through ______ action. a. aggressive b. positive c. alternative d. corrective

d. corrective

Which of the following best describes strategic planning? a. implementing corrective action to solve a problem between employees b. analyzing budgets to develop a savings plan for a company c. challenging people with ideas of a better future with new values d. developing action plans based on available resources to achieve an organizational goal

d. developing action plans based on available resources to achieve an organizational goal

Order the problem-solving steps listed below from first step to last step.

1. Identify the problem 2. Generate solution 3. Choose the best solution 4. Implement solution

Place the following problem-solving skills in order from first in the process to last.

1. Identifying the problem 2. Generating alternative solutions 3. Selecting the best solution 4. Implementing the best solution

What are leadership skills? Why has leadership research shifted from focusing on traits to skills?

Skills: Can be developed Can be learned What leaders can accomplish Researchers ask: What skills make a leader effective? Traits: Inherent Fixed Who leaders are Researchers ask: What traits make a leader?

At what level of management are each of the three categories of skills most needed?

Supervisory Management Middle Management Top Management

A critical component of emotional intelligence is the demonstration of empathy.

True

Creating a vision entails defining a future, helping others see that future, and moving people toward that future.

True

Implementing a solution to a problem is a challenging step often resisted by others.

True

Interpersonal skills can be referred to as "people skills."

True

People usually resist organizational change and see it as threatening.

True

Tessa is a manager for a small company. She takes her time to connect with employees and understand the work environment. She responds quickly to requests, is always available to handle any emergencies that arise, and gives responsible advice. She is always able to motivate employees to do their best. What type of administrative leadership skill is Tessa demonstrating? a. managing people b. managing resources c. managing conflict d. managing tasks

a. managing people

Technical competence is sometimes called which of the following? a. management competence b. resource competence c. software competence d. functional competence

d. functional competence

John is conducting a negative performance review on an employee at his company. Throughout the review, he makes sure he is monitoring his own emotions and those of the employee. He wants to make sure he comes across as authoritative, but also helpful. He monitors the employee's reactions carefully and makes sure the corrective feedback offered is understood as intended. John is demonstrating what type of leadership skills? a. authoritative b. administrative c. conceptual d. interpersonal

d. interpersonal

Conflict can be defined as a struggle between two or more people over perceived differences regarding what types of issues? a. personal or individual b. substantive or emotional c. control or power d. substantive or relational

d. substantive or relational

What is the first step in the development of emotional intelligence? a. show empathy to others b. regulate one's own emotions c. understand the emotions of others d. become aware of one's own emotions

d. become aware of one's own emotions

What are interpersonal skills? How do they make you an effective leader? *note, there are more interpersonal skills discussed in lecture than in the book.

Perspective Taking Being Socially Perceptive Having Behavioral Flexibility Showing Emotional Intelligence Handling Conflict There are perspective taking, social perceptive, emotional intelligence, handling conflict

What are conceptual skills? What sets of skills are involved? How do they make you an effective leader?

Problem Solving Strategic Planning Creating Vision

Socially perceptive leaders have a good understanding of how followers might react to organizational change.

True

What are administrative skills? What sets of skills are involved? How do administrative skills make you an effective leader?

a. Managing People b. Managing Resources c. Showing Technical Competence

A manager replaces old computers in their team. This is an example of ______. a. managing resources b. managing people c. demonstrating technical competence d. showing functional competence

a. managing resources

Which of the following best describes "management by walking around"? a. understanding the workers and the tasks to be done b. working from a location where all workers are in sight c. observing workers perform tasks d. demonstrating technical competence

a. understanding the workers and the tasks to be done

Which statement about conflict is true? a. There must be a power difference between two individuals for conflict to occur. b. When properly managed, conflict can lead to more creative problem solving. c. The ability to manage conflict as a leader is most closely tied to one's intelligence. d. Conflict is unhealthy and should be avoided at all costs.

b. When properly managed, conflict can lead to more creative problem solving.

Which is considered a key behavior for leaders with regard to their ability to effectively manage people? a. being physically visible to workers b. providing motivation to workers c. allowing workers to set their own daily goals c. limiting feedback

b. providing motivation to workers

Emotionally intelligent leaders are skilled at ______. a. controlling the emotions of others b. regulating their own emotions c. faking their emotions d. focusing on positive emotions

b. regulating their own emotions

Which scenario best illustrates technical competence? a. Louisa seeks to build a relationship with her direct reports. b. Rachelle finds a larger office space for her growing team. c. Ira uses his knowledge to help an employee solve a problem. d. Booker creates a budget for each department.

c. Ira uses his knowledge to help an employee solve a problem.

Social perceptiveness includes having insight into which of the following? a. What new trends are emerging in the industry? b. What is important to the business? c. What challenges others face? d. What is cost-effective?

c. What challenges others face?

The competencies a leader needs to effectively manage an organization and carry out organizational goals are called ______ skills. a. interpersonal b. technical c. administrative d. conceptual

c. administrative

Leadership skills can be combined into three groups: ______. a. authoritative, interpersonal, and conceptual b. administrative, interpersonal, and democratic c. administrative, interpersonal, and conceptual d. administrative, intrapersonal, and conceptual

c. administrative, interpersonal, and conceptual

Talia becomes aware of a problem at work. If Talia is an effective problem solver, how is she most likely to respond to the situation? a. by pointing out the consequences of the problem b. by asking, "Who was responsible for this?" c. by saying, "Let's see what went wrong" d. by focusing on how others are responding emotionally to the problem

c. by saying, "Let's see what went wrong"

Which of the following are learned competencies that leaders demonstrate? a. leadership traits b. leadership strategies c. leadership skills d. leadership methods

c. leadership skills

Boal and Hooijberg believed that strategic leaders must have the ability to ______. a. read emotions in others b. effectively use technology c. learn d. network

c. learn

Kendra is a manager for a sales company that sells several different products. She makes it a priority to obtain expert knowledge of each product sold and how to use them. What type of leadership skill is this? a. resource competence b. sales competence c. technical competence d. skill competence

c. technical competence

Early leadership research focused on leadership ______ rather than leadership ______. a. skills; methods b. skills; traits c. traits; skills d. strategies; traits

c. traits; skills