Chapter 5

A critical component of emotional intelligence is the demonstration of empathy.

True

Creating a vision entails defining a future, helping others see that future, and moving people toward that future.

True

Implementing a solution to a problem is a challenging step often resisted by others.

True

Interpersonal skills can be referred to as "people skills."

True

People usually resist organizational change and see it as threatening.

True

Socially perceptive leaders have a good understanding of how followers might react to organizational change.

True

Social perceptiveness includes having insight into which of the following?

What challenges others face?

Which statement about conflict is true?

When properly managed, conflict can lead to more creative problem solving.

Which scenario best illustrates technical competence?

Ira uses his knowledge to help an employee solve a problem.

Leadership abilities related to thinking and cognition are which type of skills?

conceptual

Which of the following are learned competencies that leaders demonstrate?

leadership skills

Boal and Hooijberg believed that strategic leaders must have the ability to ______.

learn

Leadership skills are ______ competencies.

learned

Which of the following is an example of managing resources?

locating funding to replace broken work equipment

Administrative skills are often described as ______.

fundamental skills for leaders

Conflict is always unhealthy.

False

Order the problem-solving steps listed below from first step to last step. 1. 2. 3. 4.

1. problem identification 2. generation of ideas/solutions 3. select the best choice 4. implementation of the best solution

Which of the following best describes "management by walking around"?

understanding the workers and the tasks to be done

Which of the following is associated with having strong interpersonal skills?

understanding what is important to others

The competencies a leader needs to effectively manage an organization and carry out organizational goals are called ______ skills.

administrative

Leadership skills can be combined into three groups: ______.

administrative, interpersonal, and conceptual

What is the first step in the development of emotional intelligence?

become aware of one's own emotions

When a leader is aware of people's motivations, what is important to them, and how they might react to change is an example of which of the following?

being socially perceptive

The management team at your company has a standing weekly meeting to discuss the company's goals and objectives. The team makes decisions regarding how to allocate the company's resources, market the company's products, and meet other company goals. The management team is using what type of leadership skills?

conceptual

Problem-solving skills refer to a leader's ability to meet objectives in a problem situation through ______ action.

corrective

Which of the following best describes strategic planning?

developing action plans based on available resources to achieve an organizational goal

A person who excels at perceiving and understanding the feelings of others and managing feelings effectively is said to have ______.

emotional intelligence

Technical competence is sometimes called which of the following?

functional competence

John is conducting a negative performance review on an employee at his company. Throughout the review, he makes sure he is monitoring his own emotions and those of the employee. He wants to make sure he comes across as authoritative, but also helpful. He monitors the employee's reactions carefully and makes sure the corrective feedback offered is understood as intended. John is demonstrating what type of leadership skills?

interpersonal

Sam's supervisor believes that her effective leadership is based on a combination of being a good mentor and a positive role model. She believes her employees' abilities should be nurtured and she spends individual time with them working on their weaknesses and helping them meet goals. What type of leadership skills is Sam's supervisor displaying?

interpersonal

Tessa is a manager for a small company. She takes her time to connect with employees and understand the work environment. She responds quickly to requests, is always available to handle any emergencies that arise, and gives responsible advice. She is always able to motivate employees to do their best. What type of administrative leadership skill is Tessa demonstrating?

managing people

A manager replaces old computers in their team. This is an example of ______.

managing resources

Which is considered a key behavior for leaders with regard to their ability to effectively manage people?

providing motivation to workers

Conflict can be defined as a struggle between two or more people over perceived differences regarding what types of issues?

substantive or relational