chapter 5 mgmt
strategic plans
overall company plans that clarify how the company will serve customers and position itself against competitors over the next two to five years -top management is responsible
the most popular approach to incrase goal commitment is to
encourage employee participation wile setting goals
____ is the fear of what others will think of ones ideas
evaluation apprehension
in the delphi technique, panel members need to be brought together in one place
false
purpose of options-based planning is to commit people and resources to particular course of action
false
research indicates that noinal group technique typically produces better decisions than devil's advocacy and dialectical inquiry
false
the delphi technique is a method in which group members cast votes to select solutions
false
the frist step in delphi is to create questionnaire consisting of series of open-ended questions
false
the frist step in planning is to evelop effective action plans
false
management by objectives
four step process in which managers and their employees (1) discuss possible goals (2) collectively select goals that are challenging, attainable (3) jointly develop tactical plans that lead to accomplishment of goals (4) meet regularly to review process
___ is the determination to achieve a goal
goal commitment
____ is a barrier to good decision making caused by pressure within the group for members toa gree with each other
groupthink
which of the following is true of nominal group technique
it closes with a second quiet time in which group members independently rank the ideas presented
which is a benefit of planning
it gives direction to managerial efforts
which of the following is true of planning?
it intensifies the effort put in by managers and employees
budgets are a type of
operational plan
once strategic obj has been accomplished, a new one should be chosen
true
planning encourages persistance
true
research indicates that the effectiveness of goal setting can be doubled by addition of feedback
true
specific challenging goals provie a target for which to aim and a standard against which to measure success
true
the nominal group technique begins by having group members act as individuals
true
the nominal group technique improves group decision making by decreasing a-type conflict
true
rational decision making steps
1. define problem 2. identify decision criterion 3. weigh criteria 4. generate alternate course of action
a drawback of planning is that it
causes detachment which leads planners to plan for things they do not understand
operational plans
day to day plans for producing or delivering the orgs products or services -30 day to 6 months
_____ are the standards used to guide judgements and decisions
decision criteria
___is described as the process of choosing a solution from available alternatives
decision making
which of the following is a decision making method that can be used to create c-type conflict by assigning an individual or subgroup the role of critic
devils advocate
tactical plans
plans created by middle mans that direct behavior, efforts, and attention over the next six months to two years -specify how a company will use resources, budgets, and people to accomplish specific goals related to strategic objective for next five years
single use plans
plans that cover unique, one time only events
standing plans
plans used repeatedly to handle frequently recurring events
the managers follow standing plans that broadly define the action that needs to be taken when their subordinates do not meet dealines. these plans also discuss the intended outcome of the given action
policies
a ___ is a gap between a desired state and an existing state
problem
the team leaders in the production department in virginiastalk following standing plans that specify the detailed steps they are expected to follow when an export order gets cancelled. the standing plans in this scenario are
procedures
_____ occurs when a group member must wait to share an idea because another member is presenting an idea
production blocking
____ is a systematic process of defining problems, evaluating alternatives, and choosing optimar solutions
rational decision making
which maong the following is the most specific type of standing plans
rules adn regs
at a canning factory, workers are strictly instructed to wear uniform when working around machines. what kind of standing plans?
rules and regulations
weston inc wants to outsources its customer service operations. the top managers of the company are preparing a plan xclusively to detail th expenditure, overhead, and processes involved in utsourcing its customer service operations.
single use plan
a laptop manufacturer has crated a set of methods to deal with specific tech issues raised by customers
standing plan
a ____ is a type of oeprational plan that saves managers time bc once the plan is created, it can be used repeatedly to handle requently recurring events
standing plans
chris is part of top mgmt. he formulates a plan on how the bank will deal with its competitors and serve its customers for the next five years
strategic plan
in the context of planning from top to bottom, the top mgmt is responsible for developing
strategic plans
___ is a decision making method in which members of a panel of experts respond to questions and to each other until an agreement is reached on how a specific issue should be handled
the delphi technique
in an org, ___ refers to a more specific goal that unifies company wide efforts, stretches and challenged the org, and possesses a finish line and a time frame
the strategic objective