chapter 5 mgmt

strategic plans

overall company plans that clarify how the company will serve customers and position itself against competitors over the next two to five years -top management is responsible

the most popular approach to incrase goal commitment is to

encourage employee participation wile setting goals

____ is the fear of what others will think of ones ideas

evaluation apprehension

in the delphi technique, panel members need to be brought together in one place

false

purpose of options-based planning is to commit people and resources to particular course of action

false

research indicates that noinal group technique typically produces better decisions than devil's advocacy and dialectical inquiry

false

the delphi technique is a method in which group members cast votes to select solutions

false

the frist step in delphi is to create questionnaire consisting of series of open-ended questions

false

the frist step in planning is to evelop effective action plans

false

management by objectives

four step process in which managers and their employees (1) discuss possible goals (2) collectively select goals that are challenging, attainable (3) jointly develop tactical plans that lead to accomplishment of goals (4) meet regularly to review process

___ is the determination to achieve a goal

goal commitment

____ is a barrier to good decision making caused by pressure within the group for members toa gree with each other

groupthink

which of the following is true of nominal group technique

it closes with a second quiet time in which group members independently rank the ideas presented

which is a benefit of planning

it gives direction to managerial efforts

which of the following is true of planning?

it intensifies the effort put in by managers and employees

budgets are a type of

operational plan

once strategic obj has been accomplished, a new one should be chosen

true

planning encourages persistance

true

research indicates that the effectiveness of goal setting can be doubled by addition of feedback

true

specific challenging goals provie a target for which to aim and a standard against which to measure success

true

the nominal group technique begins by having group members act as individuals

true

the nominal group technique improves group decision making by decreasing a-type conflict

true

rational decision making steps

1. define problem 2. identify decision criterion 3. weigh criteria 4. generate alternate course of action

a drawback of planning is that it

causes detachment which leads planners to plan for things they do not understand

operational plans

day to day plans for producing or delivering the orgs products or services -30 day to 6 months

_____ are the standards used to guide judgements and decisions

decision criteria

___is described as the process of choosing a solution from available alternatives

decision making

which of the following is a decision making method that can be used to create c-type conflict by assigning an individual or subgroup the role of critic

devils advocate

tactical plans

plans created by middle mans that direct behavior, efforts, and attention over the next six months to two years -specify how a company will use resources, budgets, and people to accomplish specific goals related to strategic objective for next five years

single use plans

plans that cover unique, one time only events

standing plans

plans used repeatedly to handle frequently recurring events

the managers follow standing plans that broadly define the action that needs to be taken when their subordinates do not meet dealines. these plans also discuss the intended outcome of the given action

policies

a ___ is a gap between a desired state and an existing state

problem

the team leaders in the production department in virginiastalk following standing plans that specify the detailed steps they are expected to follow when an export order gets cancelled. the standing plans in this scenario are

procedures

_____ occurs when a group member must wait to share an idea because another member is presenting an idea

production blocking

____ is a systematic process of defining problems, evaluating alternatives, and choosing optimar solutions

rational decision making

which maong the following is the most specific type of standing plans

rules adn regs

at a canning factory, workers are strictly instructed to wear uniform when working around machines. what kind of standing plans?

rules and regulations

weston inc wants to outsources its customer service operations. the top managers of the company are preparing a plan xclusively to detail th expenditure, overhead, and processes involved in utsourcing its customer service operations.

single use plan

a laptop manufacturer has crated a set of methods to deal with specific tech issues raised by customers

standing plan

a ____ is a type of oeprational plan that saves managers time bc once the plan is created, it can be used repeatedly to handle requently recurring events

standing plans

chris is part of top mgmt. he formulates a plan on how the bank will deal with its competitors and serve its customers for the next five years

strategic plan

in the context of planning from top to bottom, the top mgmt is responsible for developing

strategic plans

___ is a decision making method in which members of a panel of experts respond to questions and to each other until an agreement is reached on how a specific issue should be handled

the delphi technique

in an org, ___ refers to a more specific goal that unifies company wide efforts, stretches and challenged the org, and possesses a finish line and a time frame

the strategic objective