Chapter 5: Stress

what is the term for negative consequences, such as headaches, depression, or compulsive behaviors, that can occur when people do not have the ability to deal with stress?

Strains

TRUE or FALSE: Benign job demands are job demands that tend not to be appraised as stressful

TRUE

TRUE or FALSE: Emotion focused-coping is used by employees when they feel they have no control over the stressful environment.

TRUE

TRUE or FALSE: employees can have different reactions to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive.

TRUE

in his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdrawals or reallocations. Since he perceives these duties to be routine, how would he categorize these stressful duties?

benign job demands

If you perceive your increased job duties and long work hours as opportunities for growth and achievement, you are experiencing what type of stressor?

challenge

Positive non-work events such your child's first day of school are a form of what type of stressor?

challenge

according to research, employees who experience higher levels of ______ stressors tend to have higher levels of organizational commitment

challenge

Galen observes a coworker start crying after a phone conversation. She goes over to her, puts an arm around her shoulders, and ask, "would it help to talk about it?" Galen is providing what kind of support?

emotional support

Becky is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. she becomes so upset that she throws her textbook across the room. what type of coping mechanism does Becky display?

behavioral

since her divorce, Theresa has had trouble making the mortgage payment and paying off the credit card debt accumulated during her marriage. Therese is experiencing what type of nonwork hindrance stressor?

financial uncertainty

research has shown that people who experience _______ levels of challenge stressors tend to have _______ levels of job performance

higher; higher

research has shown that people who experience ____________ levels of hindrance stressors tend to have __________ levels of task performance.

higher; lower

people who experience higher levels of ________ stressors tend to have lower levels of organizational commitment

hindrance

what is the name for the type of stressors that prevent people from achieving personal success or goals?

hindrance

Work demands that you perceive interfere with your growth and goal achievement at home or at work are called

hindrances

Which of the following is an example of a cognitive method of emotion-focused coping?

ignoring

after staying at home with her child for almost three years, Simone has returned to work. now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. this is an example of a what kind of stressor?

nonwork hindrance

according to the transactional theory of stress, which of the following would be considered a work hindrance stressor?

not receiving guidelines needed to complete tasks

which of the following is an example of a daily hassle?

office equipment malfunctions

_____ is an example of a behavioral strain resulting from prolonged stress.

overeating

Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week. This is an example of a what kind of stressor?

personal development

what kind of strains result from stressors affecting the healthy or normal functioning of the systems of the human body?

physiological

Which one of the following is an example of a non-work-related, challenge stressor?

positive life events

Tonia has a bad cold but goes into the office because she's committed to her job and doesn't want to fall behind. Tonia's behavior is known what phenomenon?

presenteeism

what is the terms for the phenomenon in which workers are on the job but are not fully functioning due to illness or other medical conditions?

presenteeism

Iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. What type of coping is being displayed to deal with the stressor?

problem focused coping

Jason is frustrated with the group project that is due in his OB class. his team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. What role is Jason experiencing?

role ambiguity

when people hold so many positions that they are unable to complete all the tasks associated with the positions, they are experiencing what phenomenon?

role overload

Which of the following is true of stress?

stress depends on both the nature of the demand and the person who confronts it.

Deon's company has announced that it plans to lay off 30% of the workers by the end of the month. this announcement is known as a ________ because it creates stress.

stressor

Financial uncertainty that drives many employees to work long hours can be called a

stressor

burnout

the exhaustion of the body and mind due to excessive and prolonged stress

Stress

the terms used to describe a state of mental or emotional tension resulting from adverse or demanding circumstances

Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. this is an example of what type of work challenge stressor?

time pressure

Mercy Hospital offers stress management programs for its employees that are designed to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of offering?

training intervention

which of the following are behavior characteristics exhibited by the Type A Behavior Pattern?

1. hard-driving and competitive 2. constant sense of urgency

what are some organizational practices designed to reduce strains on employees?

1. health and wellness programs 2. employee assistance programs

which of the following are psychological strains that result from stressors?

1. irritability 2. depression

supportive practices that help employees manage and balance their role demands include

1. telecommuting 2. compressed workweeks 3. flextime

behavioral strains

alcohol abuse overeating teeth grinding

A sabbatical:

involves taking time off from work to engage in an alternative activity

what is the question for primary appraisal?

is this stressful?

Bev and Noah are librarians at Summit Elementary School. Bev works on Mondays, Wednesdays, and Fridays, and Noah works on Tuesdays and Thursdays. They share the position salary and employee benefits proportionately. What is the name for this type of arrangement?

job sharing

what is the question for secondary appraisal?

what should be done?

what is a stress audit?

when managers study the positions in their workplaces to determine if stress is negatively impacting the workplaces

in which of the following situations would most people feel the most control over a situation?

when they view the stressor as a challenge

what is one major factor people consider when choosing coping strategies?

whether they believe the strategies have a good chance to succeed

what is the term for the amount of obligations a worker has regarding others?

work responsibility

Taking work home can cause role conflict in which work hinders demands of home life, called

work-family conflict