Chapter 6: Considerate

internal attribution

a person acts as they do because it reflects who they are

external attribution

a person's actions may be driven by external forces influencing them to behave as they do

attribution

assigning meaning to what someone has done, whether it is we ourselves or someone else

similarity bias

assumption that a person who is like you in one way will be like you in other ways

fundamental attribution error

assumption that the cause of any negative behavior in another personal is internal (character) rather than external (factors)

self-serving bias

bias that requires that we give ourselves credit for the best of motives while attributing the worst motives to people in the same situation

audience analysis

figuring out what the audience knows, thinks, and feels in order to adapt your topic, content, visuals, and delivery

empathetic listening

listening with the purpose of helping someone else work through their own struggles and decision-making

dynamism

passionate non-verbal delivery

demographics

the basic, quantifiable information you know about the audience

occasion analysis

the different elements of context that must be considered in order to adjust to the setting

perspective taking

the process of seeing an issue from the other person's point of view

attractiveness bias

the tendency to ascribe better motives for action to attractive people than we would to less attractive people

emotional contagion

we observe others' emotions based on non-verbal communication and mirror those emotions

perception check

when you think an event has happened in a particular way and you ask to be sure