Chapter 6

Which of the following is NOT true? A. An express warranty is usually in writing and created by the seller. B. A limited warranty may cover parts but not labor or shipping costs. C. A limited warranty states that a defective product can be fixed or replaced within a certain time. D. A full warranty states that a defective product can be fixed or replaced during a reasonable amount of time.

A. An express warranty is usually in writing and created by the seller. B. A limited warranty may cover parts but not labor or shipping costs. C. A limited warranty states that a defective product can be fixed or replaced within a certain time. D. A full warranty states that a defective product can be fixed or replaced during a reasonable amount of time.

Which of the following would be included in Phase 3, Selection and Purchase, of the decision-making process for making major buying decisions? A. Comparison shopping activities B. Proper maintenance and operation C. Problem identification D. Negotiation activities to obtain a lower price

A. Comparison shopping activities B. Proper maintenance and operation C. Problem identification D. Negotiation activities to obtain a lower price

Select all that apply Which of the following questions are considered when selecting a lawyer? A. How will charges be set? B. What is the mode of payment of damages to the injured? C. Is the lawyer experienced in similar types of cases? D> When is payment due?

A. How will charges be set? B. What is the mode of payment of damages to the injured? C. Is the lawyer experienced in similar types of cases? D. When is payment due?

Select all that apply Which of the following automobile costs are variable costs? A. Parking costs and tolls B. Insurance C. Gas D. Repairs E Registration fees F. Interest on car loans G. Oil

A. Parking costs and tolls B. Insurance C. Gas D. Repairs E Registration fees F. Interest on car loans G. Oil

Which of the following is NOT a guideline for avoiding being taken by deceptive business practices? Do not hesitate to act quickly if a deal seems just too good to pass up Do business only with reputable companies Avoid signing contracts you do not understand Compare costs of buying on credit with paying cash

A. Do not hesitate to act quickly if a deal seems just too good to pass up Do business only with reputable companies Avoid signing contracts you do not understand Compare costs of buying on credit with paying cash

Select all that apply Which of the following are examples of groups of people that might qualify for a class-action suit? People injured by a defective product Customers who bought a product at its regular price only to have it go on sale the following month Patients who pay hundreds of dollars for non-generic drugs Customers overcharged for a service Auto owners charged for unneeded replacement parts for their vehicles

A. People injured by a defective product B. Customers who bought a product at its regular price only to have it go on sale the following month C. Patients who pay hundreds of dollars for non-generic drugs D. Customers overcharged for a service E. Auto owners charged for unneeded replacement parts for their vehicles

Which of the following is the first phase in a planned decision-making process? A. Preshopping activities B. Evaluating alternatives C. Selection and purchase D. Postpurchase activities

A. Preshopping activities B. Evaluating alternatives C. Selection and purchase D. Postpurchase activities

Which of the following automobile costs are fixed ownership costs? A. Repairs B. Interest on car loans C. Depreciation D. Registration fees E. Insurance F. Parks costs and tolls G. Oil H. Gas

A. Repairs B. Interest on car loans C. Depreciation D. Registration fees E. Insurance F. Parks costs and tolls G. Oil H. Gas

Select all that apply An individual would benefit from comparison shopping when wanting to purchase which of the following types of products and/or in which of the following situations? A. Simple products that are seldom purchased B. Products where quality differs greatly among sellers C. Products that are sold by many different sellers at various prices D. Low-cost products E. Expensive or complex products

A. Simple products that are seldom purchased B. Products where quality differs greatly among sellers C. Products that are sold by many different sellers at various prices D. Low-cost products E. Expensive or complex products

Which of the following is true regarding comparison shopping for used vehicles? A. Warranties offered by used-car dealers are usually limited B. New-car dealers offer late-model vehicles that are usually lower priced than at other sources C. Most consumer protection regulations apply to private-party sales D. Used-car superstores usually have very limited inventories

A. Warranties offered by used-car dealers are usually limited B. New-car dealers offer late-model vehicles that are usually lower priced than at other sources C. Most consumer protection regulations apply to private-party sales D. Used-car superstores usually have very limited inventories

Which of the following is NOT true concerning small claims court? A. You can generally sue for as much as $100,000 in small claims court. B. You should use witnesses who can testify on your behalf in small claims court. C> You can generally sue in small claims courts for amounts ranging between $2,500 and $5,000. D You usually do not need an attorney in small claims court.

A. You can generally sue for as much as $100,000 in small claims court. B. You should use witnesses who can testify on your behalf in small claims court. C> You can generally sue in small claims courts for amounts ranging between $2,500 and $5,000. D You usually do not need an attorney in small claims court.

Most consumer complaints are resolved: A. with a lawsuit B. through a consumer action agency C. with the manufacturer D. at the original location

A. with a lawsuit B. through a consumer action agency C. with the manufacturer D. at the original location

The common sources of information regarding products during the preshopping phase include personal _____________ , business organizations, media, and independent testing agencies such as Consumer Reports.

contacts

Product labels on appliances include information on operating _____________ to assist you in selecting the most energy-efficient models.

cost

Which of the following is a guideline for avoiding being taken by deceptive business practices? A Make the deal immediately after you locate it so that it does not disappear B. Sign contracts quickly in order to get a good deal before it expires C. Do business with companies that are located close to your home D. Be cautious of offerings that seem too good to be true

A Make the deal immediately after you locate it so that it does not disappear B. Sign contracts quickly in order to get a good deal before it expires C. Do business with companies that are located close to your home D. Be cautious of offerings that seem too good to be true

Select all that apply The factors that influence the price of a used car include: A capitalized cost B. number of miles C down payment D. condition E. demand for the model F. features and options

A capitalized cost B. number of miles C down payment D. condition E. demand for the model F. features and options

The small claims court process usually takes place without which of the following? Multiple choice question. A claim amount A court date A lawyer

A claim amount A court date C. A lawyer

Which is the final step in the process of resolving consumer complaints? A. Communicate with the company B. Obtain consumer agency assistance C. Take legal action

A. Communicate with the company B. Obtain consumer agency assistance C. Take legal action

One of the most useful sources of information regarding products during the preshopping phase is _____ that provide buying guidance and shopping suggestions. A. Online reviews B. Applicable textbooks C. Movies and documentaries

A. Online reviews B. Applicable textbooks C. Movies and documentaries

A network of community law offices that provide legal assistance to people who cannot afford their own attorney is called: A. prepaid legal services B. A class-action firm C. a legal aid society

A. prepaid legal services B. A class-action firm C. a legal aid society

If you cannot resolve a complaint at the local level, then you should next express your concern to customer service where? At your state's university At the corporate level To the government

At your state's university B. At the corporate level To the government

Which of the following would be included in Phase 3, Selection and Purchase, of the decision-making process for making major buying decisions? Multiple choice question. Comparison shopping activities Negotiation activities to obtain a lower price Proper maintenance and operation Problem identification

Comparison shopping activities B. Negotiation activities to obtain a lower price Proper maintenance and operation Problem identification

One of the factors that influences the price of buying a used car is capitalized cost. True False

False

You should begin the consumer complaint process at the corporate headquarters of the store where the problem began. True False

False

A person could choose not to participate in a class-action suit and instead file an individual lawsuit. True False

True

A wide variety of economic, social, and personal factors affect daily buying habits. True false

True

Most consumer complaints are resolved at the original sales location. True False

True

A legal _________________ society is one of a network of publicly supported community law offices that provide legal assistance to consumers who cannot afford their own attorney.

aid

In ______ , a third party tries to settle a grievance through a legally-binding process.

arbitration

An _____________- warranty, usually in writing, is created by the seller or manufacturer and has two forms: the full warranty and the limited warranty. Use one word per blank.

express

Social factors that affect your buying habits include peer pressure, culture, and inflation. True False

false

The first step in the consumer complaint process is litigation. True False

false

When selecting a lawyer, questions about legal costs should focus on the way charges will be calculated, such as __________ fee, ________ rate, or contingency basis.

flat hourly

The information on the label of some food products includes _____________ dating that helps the consumer determine freshness or shelf life of a perishable product.

open