chapter 6 test

Goals and objectives serve to accomplish all of the following EXCEPT:

Align goals with objectives

___________ is a framework designed to translate an organization's mission and vision statements and overall business strategy into specific, quantifiable goals, and objectives.

Balanced Scorecard

Objectives typically include which of the following

Be clear, concise, and understandable

Goals are outcome statements that define what an organization is trying to accomplish:

Both programmatically and organizationally

A Balanced Scorecard relies on which of the following processes to bind short-term activities to long-term activities?

Communicating and linking

_____ reporting measures an organization's economic, social, and environmental performance and impacts.

Corporate Social Responsibility (CSR)

____________ is about how companies manage their business processes to produce an overall positive impact on society.

Corporate Social Responsibility (CSR)

All of the following statements regarding performance evaluations are true EXCEPT

Giving performance issues ultimately decreases morale

_______ is a systematic and organized approach that allows management to focus on achievable goals and to attain the best possible results from available resources.

Management by Objectives (MBO)

Goals and objectives provide the foundation for ________________.

Measurement

The actual metrics used to gauge performance on objectives is called _________

Measures

Characteristics of the approach to setting and managing goals and objectives include which of the following?

Measures should be based around the needs of customers, shareholders and other key stakeholders

Among the top motivators driving corporations to engage in Corporate Social Responsibility (CSR) include all of the following reasons EXCEPT

Meeting or exceeding budget

____________ are very precise, time-based, measurable actions that support the completion of a goal.

Objectives

Both MBO and the Balanced Scorecard fit in the larger collection of tools called ____

Performance management systems

Characteristics of appropriate goals and objectives include which of the following?

Simplify

Examples of measures used in objectives include which of the following?

Stock price

Characteristics of MBO includes which of the following?

Systematic and organized approach

One MBO criticism is

That it seemed disconnected from a firm's strategy

The performance plan will include a section that identifies all of the following EXCEPT:

The reward or promotion objectives

Goals and objectives are difficult to set because

They are set by managers without the approval of employees

Which of the following is NOT one of the areas you should think about when having your own performance reviewed:

Who should conduct the review

Goals and objectives are a not a basis for reward systems.

false

The role of goals and objectives are achieved only in the planning stage.

false

According to Drucker, one thing an MBO system should provide is ____

focus

__________ are outcome statements that define what an organization is trying to accomplish.

goals

Assessing performance through financial returns only provides information about how well the organization did prior to the assessment.

true

Financial outcomes are often short-term in nature, so they omit other key factors that might be very important to the longer-term viability of the organization.

true

Goals and objectives provide a form of control since they create a feedback opportunity regarding how well or how poorly the organization is executing its strategy.

true

In MBO (Management by Objectives) systems, goals and objectives are written down for each level of the organization.

true

Most organizations conduct employee evaluations at least once a year.

true

The manager should be directed and controlled by the objectives of performance rather than by his/her boss.

true

The way that the firm is organized can affect goals and objectives in a number of ways.

true