Chapter 6

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

SWOT analysis

a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

SWOT analysis

The management function that anticipates trends, then determines strategies and tactics to achieve them is

Planning

is a key management function because accomplishing the other functions depends heavily on it.

Planning

The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

A mission statement should address an organization's...

Self-concept. Philosophy. Long-term survival needs. Customer needs. Social responsibility. Nature of its product(s) or service(s).

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

______ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

Those managers considered as top management in an organization would include the Multiple select question. Chief Financial Officer Chief Operating Officer Chief Executive Officer The Plant Manager

Chief Financial Officer Chief Operating Officer Chief Executive Officer

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) _________

Decision

The definition of ______ ______ states: choosing among two or more alternatives.

Decision making

the tasks that are associated with the planning function of management

Developing strategies to reach those goals Setting organizational goals Determining resources needed

is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.

Leadership

________ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources

Management

Who performs tactical planning in an organization? !!

Managers or teams of managers at lower levels

What task is associated with the leading function of management?

Motivating employees to accomplish organization goals

short-term statements detailing how to achieve the organization's goals.

Objectives

The definition of ______ ______ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

Operational planning

Which of the following are part of a situation analysis (SWOT)? Multiple select question. Weaknesses Relationships Opportunities Strengths

Opportunities Strengths Weaknesses

The ______ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.

Organizing

Sara gave her employees the education and tools they need to make decisions on their own. She is now confident that her employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Sara? Multiple choice question. She is a lazy manager. She understands that enabling leads to empowerment. She does not trust her employees. She has an old-fashioned management style.

She understands that enabling leads to empowerment.

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

Staffing

The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Strategic planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called...

Strategic planning

The type of planning done mostly by top management is

Strategic planning

the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

Tactical planning

Currently, the leadership trend is to empower employees. When a leader empowers employees, that leader is giving them:

as much freedom as possible to become self-directed and self-motivated

External customers include Multiple select question. dealers end users other employees in the firm employees in the accounting department

dealers end users

When you give employees as much freedom as possible to become self-directed and self-motivated you ______ them

empower

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:

goal

the broad, long-term accomplishments an organization wishes to attain

goals

Tactical plans that are detailed and short term state

how it will be done who is to do it what is to be done

The definition of ______ ______ skills states: skills that involve communication and motivation; they enable managers to work through and with people.

human relations

______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

knowledge management.

The difference between leaders and managers is that ______ establish a vision and corporate values, while _______ carry out that vision.

leaders and managers

_________ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

leading

an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

The daily and weekly plans used by department managers are:

operational plans

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the __________ function of management.

organization

Technical skills are the ability to... train, develop, and support workers perform tasks such as filing tax forms or assembling a keyboard visualize the organization as a whole and how departments interrelate communicate and motivate other people

perform tasks such as filing tax forms or assembling a keyboard

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

Tactical planning deals with:

setting annual budgets and deciding on activities to meet strategic objectives

The definition of ______ _________ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

top management

______ is a broad explanation of why the organization exists and where it is trying to go

vision

a task you do for a specified period in a specific place or something you do anywhere, anytime

work