Chapter 7

The view of organizations as typified by a single minded focus on winning share which of the following characteristics?

Distrust, Burnout, Conflict

Optimism

Making a positive attribution (optimism) about succeeding now and in the future

What is the state of mind defined as the awareness that emerges through paying attention on purpose?

Mindfulness

The ____ effect is the attraction of living systems toward that which is life giving and away from that which is life depleting

Positivity

T/F: Positive emotions build on themselves within you and spread to others

True

T/F: Positive emotions combat negative emotions

True

A positive view or organizational behavior is characterized by

Trustworthiness, positive spirals of excellence, and meaningfulness and virtuousness

Recent research has shown that variables such as financial performance, customer satisfaction, and positive organizational climate are all outcomes of ____ ____

Virtuous Leadership

Temperance

A shared belief in showing restraint and control when faced with temptation and provocation. It promotes self control, humility, and prudence

Restorative Justice

A shared belief in the importance of resolving conflict multilaterally through the inclusion of victims, offenders, and all other stakeholders

Employees have greater commitment, performance, satisfaction, and are retained more often when they

Believe organizational practicse support them

Efficacy development

Break larger goals into smaller subgoals, create plans, and seek feedback

A state of reduced attention expressed as behavior that is rigid or thoughtless is

Mindlessness

____ emotions play a valuable role because life experiences are not always happy

Negative

Which of the following are needed for mindfulness

Non-emotional attention in a specific situation, attentional balance, and sustained attention

More balanced emotions

Paying attention to internal emotions and the emotions of others leads us to be more balanced and less reative

Positive Organizational Behavior focuses on effectively managing human resource strengths and psychological capacities for ____ improvement in today's workplace

Performance

Minimize Incivility

Poor treatment, such as bullying and rude behavior, has dramatic negative effects on outcomes in the Integrative Framework and often leads to uncivil behavior by the victims

What organizations and individuals aspire to be when they are at their very best is called ____ ____

Virtuous Leadership

The combined impact of positive emotions, engagement, relationships, meaning, and achievement is ____-____ or PERMA

Well being

Resilience

When beset by problems and adversity, sustaining and bouncing back and even beyond (resilience) to attain success

Compassion

A shared value that drives people to help others who are suffering

Decision-making discretion

Allowing employees to make decisions give them a sense of control and greater opportunities for learning

The concept that positive practices escalate positive outcomes because of their association with positive emotions and social capital is known as the ____ effect

Amplifying

Frantically trying to figure out how you will balance all of your work, study, and family commitments during a class is an example of:

Attentional Hyperactivity

The inability to focus on what is happening right now is ____ ____

Attentional deficit

To reap the benefits of positivity,you must

Be sincere and authentic and realize that insincere positivity can be harmful

Positive businesses do well and do good because they are profitable and they

Believe supporting and developing employees is valuable in itself, make the well being of their stakeholders a priority

Factors that lead to attentional deficit include

Boredom, lack of sleep, and

Paying focused attention to what a co-worker is saying an example of how ____ improves interpersonal communication

Mindfulness

Improved personal effectiveness

Mindfulness enhances your ability to contribute during class sessions or meetings at work, to provide social support to others, to ask for help when needed, and to develop and sustain loving reltionships

More effective communications

Mindfulness fosters more effective listening, greater use of empathy, and more attention to nonverbal cues during conversations

According to Spreitzer and Cameron from the University of Michigan, successful performance that dramatically exceeds the norm in positive ways is

Positive Deviance

Research about positive and negative experiences agrees that

Positive and negative experiences are not equivalent

Liking of yourself and others

Positive emotions are linked to improved self esteem and self efficacy

Stronger Social Relationships

Positive emotions energize others, make you more attractive, and are contagious

Original thinking

Positive emotions enhance creativity, openness to more alternatives, and collaboration

Prosocial behaviors

Positive emotions foster helping others, altruism, and openness

Stronger bodies and immune systems

Positive emotions help lower stress hormones and blood pressure, pain, and the frequency of colds

Hope

Preserving towards goals and, when necessary redirecting paths to goals (hope) to attain succeed

Improved physical and mental effectiveness

Occurs because people are more aware of physical sensations, personal feelings, personal emotions, and the feelings and emotions of others

Those who are both realistic and flexible are ____

Optimists

A set of pesonal characteristics that help us to flourish and be resilient in the face of adversity or challenging obstacles is

Psychological capital

The benefits of positive emotions include

A broader perspective about overcoming challenges, they spread to others and around you, that they build on themselves

To have hope you need to have

A path to achieve the goal, a goal and the determination to achieve it

Provide Feedback

Feedback can be both motivational and instructional

Pursuing achievement for its own sake helps build

Feelings of self-efficacy and mastery

Optimists view successes as due to their personal causes and negative events to temporary external ones because they are

Flexible and Realistic

Resiliency is powerful because resilient people are

Flexible to changing demands, open to new experiences, emotionally stable in the face of adversity

Our lives result in goodness, growth, and resilience when we

Flourish

The state of being completely involved in an activity for its own sake is

Flow

The capacity to foster collective abandonment of justified resentment, bitterness, and blame and instead adopt forward-looking approaches in response to harm or damage is

Forgiveness

How you perceive the world and your ability to deal with challenges and opportunities is

Self Efficacy

The idea that positive practices in organizations reduce the impact of stressors and negative effects is the

Buffering Effect

The idea that positive practices in organizations reduce the impact of stressors and negative effect is the:

Butterfly Effect

Psychological ____ is a set of personal characteristics that help us to flourish and be resilient in the face of adversity or challenging obstacles

Capital

In walking mediation, sending a signal to the mind to guide its attentiveness and awareness is

Forming an intention

Hope development

Generate a work-related goal, develop multiple plans for achieving it, and ask for feedback from others

Efficacy

Having confidence (efficacy) to take on and put in the necessary effort to succeed at challenging tasks

The key inhibitors of mindfulness are attentional ____ and ____ deficit

Hyperactivity, attentional

Optimism development

Identify obstacles and negative expectations. Check to see if they're valid and check with others

Share Information

Information helps employees see the impact of their work and see how it fits into the "big picture"

The extent to which you are physically, cognitively, and emotionally ____ with an activity is engagement

Involved

Resilience development

List yor skills and talents and how they can be used to achieve your goal. Identify obstacles and how to avoid them

Belonging to and serving something that you believe is bigger than the self is

Meaningfulness

Instrumental Support

Providing financial aid, material resources, or needed services

Informational Support

Providing help in defining, understanding, and coping with problems

Esteem Support

Providing information that a person is accepted and respected despite and problems or inadequacies

A set of personal characteristics that help us to flourish and be resilient in the face of adversity or challenging obstacles is

Psychological Capital

Positive ____ are a strong contributor to our well-being that buffer us from stressors and enable us to get things done

Relationships

Social Companionship

Spending time with others in leisure and recreationalactivities

The continual, reinforcing process where your positive, feelings, and attitudes feed you own and those of others leads to upward ____ of ____

Spirals of positivity

Researchers about positive and negative experiences agree that

You must have more than one positive experience to remedy a negative one, negative experiences activate a survival orientation, positive experiences activate a supportive orientation

Organizational climate is defined by as employee's perceptions of

Formal and informal organizational policies, practices, and procedures