Chapter 7
The view of organizations as typified by a single minded focus on winning share which of the following characteristics?
Distrust, Burnout, Conflict
Optimism
Making a positive attribution (optimism) about succeeding now and in the future
What is the state of mind defined as the awareness that emerges through paying attention on purpose?
Mindfulness
The ____ effect is the attraction of living systems toward that which is life giving and away from that which is life depleting
Positivity
T/F: Positive emotions build on themselves within you and spread to others
True
T/F: Positive emotions combat negative emotions
True
A positive view or organizational behavior is characterized by
Trustworthiness, positive spirals of excellence, and meaningfulness and virtuousness
Recent research has shown that variables such as financial performance, customer satisfaction, and positive organizational climate are all outcomes of ____ ____
Virtuous Leadership
Temperance
A shared belief in showing restraint and control when faced with temptation and provocation. It promotes self control, humility, and prudence
Restorative Justice
A shared belief in the importance of resolving conflict multilaterally through the inclusion of victims, offenders, and all other stakeholders
Employees have greater commitment, performance, satisfaction, and are retained more often when they
Believe organizational practicse support them
Efficacy development
Break larger goals into smaller subgoals, create plans, and seek feedback
A state of reduced attention expressed as behavior that is rigid or thoughtless is
Mindlessness
____ emotions play a valuable role because life experiences are not always happy
Negative
Which of the following are needed for mindfulness
Non-emotional attention in a specific situation, attentional balance, and sustained attention
More balanced emotions
Paying attention to internal emotions and the emotions of others leads us to be more balanced and less reative
Positive Organizational Behavior focuses on effectively managing human resource strengths and psychological capacities for ____ improvement in today's workplace
Performance
Minimize Incivility
Poor treatment, such as bullying and rude behavior, has dramatic negative effects on outcomes in the Integrative Framework and often leads to uncivil behavior by the victims
What organizations and individuals aspire to be when they are at their very best is called ____ ____
Virtuous Leadership
The combined impact of positive emotions, engagement, relationships, meaning, and achievement is ____-____ or PERMA
Well being
Resilience
When beset by problems and adversity, sustaining and bouncing back and even beyond (resilience) to attain success
Compassion
A shared value that drives people to help others who are suffering
Decision-making discretion
Allowing employees to make decisions give them a sense of control and greater opportunities for learning
The concept that positive practices escalate positive outcomes because of their association with positive emotions and social capital is known as the ____ effect
Amplifying
Frantically trying to figure out how you will balance all of your work, study, and family commitments during a class is an example of:
Attentional Hyperactivity
The inability to focus on what is happening right now is ____ ____
Attentional deficit
To reap the benefits of positivity,you must
Be sincere and authentic and realize that insincere positivity can be harmful
Positive businesses do well and do good because they are profitable and they
Believe supporting and developing employees is valuable in itself, make the well being of their stakeholders a priority
Factors that lead to attentional deficit include
Boredom, lack of sleep, and
Paying focused attention to what a co-worker is saying an example of how ____ improves interpersonal communication
Mindfulness
Improved personal effectiveness
Mindfulness enhances your ability to contribute during class sessions or meetings at work, to provide social support to others, to ask for help when needed, and to develop and sustain loving reltionships
More effective communications
Mindfulness fosters more effective listening, greater use of empathy, and more attention to nonverbal cues during conversations
According to Spreitzer and Cameron from the University of Michigan, successful performance that dramatically exceeds the norm in positive ways is
Positive Deviance
Research about positive and negative experiences agrees that
Positive and negative experiences are not equivalent
Liking of yourself and others
Positive emotions are linked to improved self esteem and self efficacy
Stronger Social Relationships
Positive emotions energize others, make you more attractive, and are contagious
Original thinking
Positive emotions enhance creativity, openness to more alternatives, and collaboration
Prosocial behaviors
Positive emotions foster helping others, altruism, and openness
Stronger bodies and immune systems
Positive emotions help lower stress hormones and blood pressure, pain, and the frequency of colds
Hope
Preserving towards goals and, when necessary redirecting paths to goals (hope) to attain succeed
Improved physical and mental effectiveness
Occurs because people are more aware of physical sensations, personal feelings, personal emotions, and the feelings and emotions of others
Those who are both realistic and flexible are ____
Optimists
A set of pesonal characteristics that help us to flourish and be resilient in the face of adversity or challenging obstacles is
Psychological capital
The benefits of positive emotions include
A broader perspective about overcoming challenges, they spread to others and around you, that they build on themselves
To have hope you need to have
A path to achieve the goal, a goal and the determination to achieve it
Provide Feedback
Feedback can be both motivational and instructional
Pursuing achievement for its own sake helps build
Feelings of self-efficacy and mastery
Optimists view successes as due to their personal causes and negative events to temporary external ones because they are
Flexible and Realistic
Resiliency is powerful because resilient people are
Flexible to changing demands, open to new experiences, emotionally stable in the face of adversity
Our lives result in goodness, growth, and resilience when we
Flourish
The state of being completely involved in an activity for its own sake is
Flow
The capacity to foster collective abandonment of justified resentment, bitterness, and blame and instead adopt forward-looking approaches in response to harm or damage is
Forgiveness
How you perceive the world and your ability to deal with challenges and opportunities is
Self Efficacy
The idea that positive practices in organizations reduce the impact of stressors and negative effects is the
Buffering Effect
The idea that positive practices in organizations reduce the impact of stressors and negative effect is the:
Butterfly Effect
Psychological ____ is a set of personal characteristics that help us to flourish and be resilient in the face of adversity or challenging obstacles
Capital
In walking mediation, sending a signal to the mind to guide its attentiveness and awareness is
Forming an intention
Hope development
Generate a work-related goal, develop multiple plans for achieving it, and ask for feedback from others
Efficacy
Having confidence (efficacy) to take on and put in the necessary effort to succeed at challenging tasks
The key inhibitors of mindfulness are attentional ____ and ____ deficit
Hyperactivity, attentional
Optimism development
Identify obstacles and negative expectations. Check to see if they're valid and check with others
Share Information
Information helps employees see the impact of their work and see how it fits into the "big picture"
The extent to which you are physically, cognitively, and emotionally ____ with an activity is engagement
Involved
Resilience development
List yor skills and talents and how they can be used to achieve your goal. Identify obstacles and how to avoid them
Belonging to and serving something that you believe is bigger than the self is
Meaningfulness
Instrumental Support
Providing financial aid, material resources, or needed services
Informational Support
Providing help in defining, understanding, and coping with problems
Esteem Support
Providing information that a person is accepted and respected despite and problems or inadequacies
A set of personal characteristics that help us to flourish and be resilient in the face of adversity or challenging obstacles is
Psychological Capital
Positive ____ are a strong contributor to our well-being that buffer us from stressors and enable us to get things done
Relationships
Social Companionship
Spending time with others in leisure and recreationalactivities
The continual, reinforcing process where your positive, feelings, and attitudes feed you own and those of others leads to upward ____ of ____
Spirals of positivity
Researchers about positive and negative experiences agree that
You must have more than one positive experience to remedy a negative one, negative experiences activate a survival orientation, positive experiences activate a supportive orientation
Organizational climate is defined by as employee's perceptions of
Formal and informal organizational policies, practices, and procedures