chapter 8

________ is an effort to attain objectives by attacking or hurting others.

Aggression

Which of the following statements is most likely true about defensiveness?

It occurs when someone feels threatened.

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

Stress

Which of the following statements is true about assertive people?

They take responsibility for what they say.

Which of the following is the most important step in conducting a meeting?

determining if the meeting is necessary

Which of the following would be best for managing stress?

using progressive muscle relaxation techniques

________ use a graphic approach to depict systematically the root causes of a problem, the relationships between different causes, and potentially a prioritization of which causes are most important.

Cause-and-effect diagrams

Which of the following statements is true about force field analysis?

It is used as a tool for identifying the key elements affecting a problem situation.

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

They have a high level of trust and a high level of expertise

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

triggering event, your self-talk, feelings and behaviors

The degree to which someone tells others something and ensures that they understand what was said is called

communication effectiveness

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way?

acquiescence

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

building relationships with co-workers

In the context of choosing an appropriate context and medium, oral communication is ideal when

communication needs to be two-way.

Which of the following most likely makes up the evaluative component of listening skills?

knowing how well one can paraphrase a sender's message

The ________ component of assertiveness skills concerns knowing where and when not to

knowledge

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

nominal group technique (NGT)

A way to maximize the benefits of a meeting is to

pick a time and place as convenient as possible for all participants.

In a systems view of communication, identify the immediate next step after "expression."

reception

Which of the following would most likely result from too much stress?

reduced job performance