Chapter 8

Which of the following is an aspect of "crucial conversations"?

Crucial conversations are ones where opinions vary and emotions run strong.

Which of the following is a piece of good advice regarding business e-mails?

Do not place anything in an e-mail you would not want the world to see.

In a meta-analysis by Marlow et al. (2018), the quality of communication was found to be positively related to team performance. Which of the following was noted to be true regarding the context of the communication?

Face-to-face communications was more strongly related to team performance than virtual communication.

Which of the following statements about nonverbal cues is accurate?

In some countries, like the United States, direct eye contact conveys trustworthiness.

Which of the following statements about workplace gossip is accurate?

Like it or not, leaders should consider information that is shared informally, since the majority of organizational communication occurs through the grapevine.

You are leading your company's negotiations with a German firm in Berlin. Your counterpart has just made a very good offer, and while your finance expert whispers support in your ear, you want to signal the Germans an encouraging sign. Which of the following actions should you take?

None of the above.

*How close to or how far from a person to stand is dependent upon cultural norms. Research in this area would be referred to as the study of

Proxemics

Which of the following is most true regarding cross-cultural communication?

Since the sender and receiver do not share common experiences and situational contexts, each should be prepared for potential misunderstandings even when a common language is used.

Which of the following communication channels would be the most information-rich?

Videoconferencing.

With respect to external communications, companies have recently begun to utilize

blogs to reach people on multiple levels and in multiple ways

As a newly hired manager in the company, you consider your priorities with whom you should focus your communication. Recent surveys indicate that managers spend a majority of their time communicating with what group?

c. subordinates

Research on communication indicates that

effective communication skills are among the top skills sought by recruiters today.

Jason received the sales report and noted how badly the southern sector performed. As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of

filtering

All of the following are rules for active listening EXCEPT:

find areas of agreement with the speaker.

During a crisis for an organization, communications should

have a high-ranking official from the company communicate the response.

Which of the following is a criterion one may use in deciding whether or not to filter a message?

knowledge and perception of speaker

Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel e-mailed her the assignment. A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

noise

Storytelling is a particularly effective form of communication for which of the following situations?

orienting new employees to the company's culture

A communication receiver who is preparing his comment or answer rather than completely listening to the sender is

rehearsing.

While Slack, Asana, Wrike, and other such apps are very popular as project communication tools, they still have disadvantages, including

they may lead to distractions and productivity losses as people focus on the tool more than the content.