Chapter 9

In which of the following ways does job rotation help employees? (Select all that apply.)

It gives them an overall appreciation of the company's goals. It increases their understanding of different company functions. It assists them in developing a network of contacts. It improves employees' skills.

Companies rely on in-house education programs for which of the following reasons? (Select all that apply.)

They can encourage senior manager to get involved. They can be evaluated easily using company metrics. They can be tied directly to business needs.

When an employee is given less responsibility and authority, he or she is making a ______.

downward move

Akhbar just had his performance appraisal. His manager discussed potential new roles for Akhbar as well as the skills he would need to develop for those roles. Akhbar considered his skills and goals and where he could reasonably expect to add value to the company. Akhbar is in which step of the development planning process?

reality check

Which of the following concepts about success are characteristic of those who experience psychological success? (Select all that apply.)

It is self-determined, not directed by company actions It is controlled by the individual, not by the organization

When drafting an action plan, employees determine how they will ______.

achieve their career goals

Which key features are part of an effective development system? (Select all that apply.)

The system is positioned as a response to a business need or strategy. Employees and managers are involved in developing the system. Evaluation of the system is ongoing and used to improve the system.

True or false: Employees are more willing to accept promotions than lateral moves.

True

True or false: It is the employee's responsibility to identify opportunities and areas that need improvement as part of a self-assessment.

True

Which of the following terms describes careers today?

protean careers

During the reality check stage of the employee development process, employees ______.

receive information about how the company evaluates their skills and knowledge

The process of systematically moving a single employee from one job to another over the course of time is known as job ______.

rotation

The process of systematically moving a single employee from one job to another over the course of time is known as job ______.`

rotation

When employees determine their career interests, values, and behavioral tendencies, they must consider their strengths and weaknesses in a process known as ______.

self-assessment

The distinction between training and development will become less pronounced as training becomes increasingly ______.

strategic

A(n) ______ exercise is a simulation of the administrative tasks associated with a manager's job. The participant must read various documents and decide how to respond.

in-basket

Tuition reimbursement programs help improve which of the following? (Select all that apply.)

job performance readiness for promotion employee retention rates

An experienced senior employee who helps develop a less experienced employee is called a(n) ______.

mentor

Development most often results from ______.

performing different types of work

The process of identifying and tracking high-potential employees in an organization is referred to as _______.

succession planning

When an employee takes on a position on a trial basis so the employee can decide if the position is suitable, it is known as a(n) ______.

temporary assignment

In order to aid in employee development, employees are allowed direct experience working in different functional areas as part of a ______.

temporary cross-functional move

In the 360-degree feedback system, employees are evaluated by which of the following? (Select all that apply.)

the employees' subordinates the employees' themselves the employees' bosses the employees' peers

Which of the following do employees often gain as a result of a sabbatical? (Select all that apply.)

time for personal reflection new perspectives new skills

The movement of an employee to a different job in a different area of the company is called a(n) ______.

transfer

A performance appraisal process for managers that includes subordinates' evaluations is called ______ feedback.

upward

Most employee development occurs through job ______.

experiences

On-site programs, executive MBA programs, and university programs can all be aspects of companies' ______.

formal education programs

Unlike development, training's goal is to ______.

prepare an employee for a current-job

The Myers-Briggs Type Inventory identifies individuals' preferences for which of the following? (Select all that apply.)

information gathering decision making lifestyle

True or false: An assessment center is usually located in a designated conference room in the organization's building.

False

The Myers-Briggs Type Inventory is based on the personality theory of whom?

Carl Jung

Which of the following statements about development planning and career management systems is false?

Only managers participate in development of the system

Which of the following are among the psychological tests that are often employed as part of the self-assessment process? (Select all that apply.)

Self-Directed Search Meyer-Briggs Type Indicator Strong Interest Inventory

Which of the following are some of the characteristics of successful mentoring programs? (Select all that apply.)

The length of the program is clearly specified. Mentors are chosen on the basis of their past record in developing employees. Mentor and protégé participation is voluntary.

A manager or peer who works with an employee to provide motivation and feedback is known as a(n) ______.

coach

Which of the following are forms of temporary assignments? (Select all that apply.)

employee exchanges voluntary assignments job tryouts

Which of the following are often disrupted as a result of a job transfer? (Select all that apply.)

employees' work habits employees' daily lives interpersonal relationships

The process of adding challenges or new responsibilities to employees' current jobs is known as job ______,

enlargement

The stage in the development process that pertains to employees setting short- and long-term objectives is called ______.

goal setting

Lack of access to which of the following contributes to the presence of a "glass ceiling" in an organization? (Select all that apply.)

developmental relationships, such as mentoring training programs appropriate developmental job experiences

Which of the following benefits do mentoring programs offer protégés? (Select all that apply.)

greater influence within the organization psychosocial support from mentors higher rates of promotion

Which of the following are steps in the development planning process? (Select all that apply.)

self-assessment goal setting reality check

Cardi makes a list of how she plans to achieve her career goals, both short- and long-term. She includes a list of classes she wants to take to improve her skills, plans to find a mentor, and ideas for gaining new job experience. Cardi is working on ______.

an action plan

The process of collecting employee information and providing feedback to them about their behaviors and skills is known as ______.

assessment

A career that is changing frequently due to changes in the person's interests, abilities, and values as well as changes in the work environment is called a ______ career.

protean

Which of the following can coaches accomplish by working with employees? (Select all that apply.)

provide resources, such as mentors and courses help employees learn for themselves provide one-on-one coaching (feedback)

Feeling pride and accomplishment that comes from achieving one's life goals is known as ______ success.

psychological

When an employee takes a leave of absence from the company to renew or develop skills, they take a(n) ______.

sabbatical

Which of the following statements about development activity is true?

All levels of employees can be involved in development

Which of the following statements about mentoring programs are true? (Select all that apply.)

Mentors and protégés should be well-matched and have access to various means of communication. Mentors should undergo appropriate training before entering a partnership.

Which of the following are among the reasons that mentoring programs are important? (Select all that apply.)

They provide opportunities for women and other minorities to gain skills. They socialize new employees. They develop employees into managers.

Which of the following traits do personality tests typically measure? (Select all that apply.)

conscientiousness extraversion adjustment

To ensure that performance appraisals work, managers should ______.

be trained in frequent performance feedback

In which of the following ways does succession planning help organizations? (Select all that apply.)

by providing a set of development experiences that managers must complete to be considered for top management positions by requiring senior management to review leadership talent in the company by ensuring that top-level managerial talent is available

At assessment centers, evaluators assess which of the following? (Select all that apply.)

personality characteristics interpersonal skills administrative skills

Which of the following are examples of job enlargement? (Select all that apply.)

researching new ways to serve clients taking on special assignments switching roles within a work team

The practice of paying for employees' college courses and degree programs is called ______.

tuition reimbursement

Which of the following are the objectives of a performance appraisal system? (Select all that apply.)

develop action plans to improve performance provide a clear understanding of the differences between current performance and expected performance identify the causes of discrepancies in performance

Formal education, job experiences, and assessment of personality and abilities that help employees prepare for the future are all aspects of ______.

development

Employee development plans usually include which of the following? (Select all that apply.)

development activities to reach goals descriptions of strengths and weaknesses specific career goals

Which of the following are approaches used to develop employees? (Select all that apply.)

formal education assessment interpersonal relationships job experiences

Which strategies can a company use to encourage employee transfers? (Select all that apply.)

identify a host at the new location who can help employees adjust to the new community and workplace involve employees in the move by sending them to preview the new location assist in selling and buying or renting a place to live provide information about the new job and new location

Assessment is used by organizations to do which of the following? (Select all that apply.)

identify employees with managerial potential pinpoint managers with potential to move into higher-level positions help employees understand their tendencies and needs

A barrier to advancement to higher-level jobs that adversely affects women and minorities is called ______.

the glass ceiling

Which of the following kinds of career events do managers identify as making a difference in their managerial styles? (Select all that apply.)

dealing with situations where they did not have the required background getting along with supervisors fixing a failing operation

Which of the following positive opportunities do mentoring relationships provide to mentors? (Select all that apply.)

increasing their feelings of self-esteem increasing their worth to the organization developing of interpersonal skills

What exercises are commonly used in assessment centers? (Select all that apply.)

leaderless group discussions role-plays in-baskets interviews

Personality tests help determine whether employees have the characteristics to be successful in ______.

managerial or international positions