Chapter 9 350
Managers should try to insulate themselves from office gossip.
FALSE
Manuals are probably the most common form of written communication in organizations.
FALSE
Noise can occur only during the encoding and decoding steps of the communication process.
FALSE
Transmission is the process by which the message is translated from an idea or thought into transmittable symbols.
FALSE
Which of the following statements about feedback is FALSE?
Feedback can be written or oral, but not nonverbal.
_________ communications are official, organization-sanctioned communications.
Formal
_________ communication occurs when someone in an organization communicates with others at the same organizational level.
Horizontal
_________ communication is anything that is not official, such as gossip or another employee's question about how to do something.
Informal
All of the following are examples of oral communication in organizations EXCEPT
Sending a memo to colleagues
Which of the following is NOT a suggestion for running an effective job interview?
Sit behind a desk.
Expressing feelings and emotions can facilitate coordinated action when communicating.
TRUE
Jargon is a specialized or technical language of a trade, profession, or social group
TRUE
Verification that the message has been understood correctly occurs during the feedback portion of communication.
TRUE
Which of the following is NOT a receiver-based barrier to communication?
The receiver records the message for further review.
____ is the process by which the receiver of the message interprets its meaning.
decoding
Gustav, a low-level employee, thinks his manager is treating him unfairly. Unsure what to do, he reaches out to Gladys, a manager in another department, for advice. Which type of communication is this an example of?
diagonal
Communication that is _________ typically consists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.
downward
Mary thinks her new employee, Zane, is doing a great job, and she decides to tell him so. This is an example of which type of communication?
downward
_______________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.
face-to-face
___________ is the portion of communication that enables a receiver to indicate receipt and understanding of a message.
feedback
Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?
semantics
The ____ is the individual, group, or organization interested in communicating a message to another party.
sender
Which type of task interdependence requires that tasks be performed in a certain order?
sequential interdependence
All of the following are examples of body language EXCEPT
shouting
Which technology enables users to see who is logged on and chat with them in real time?
instant messaging
A communication medium's _________ reflects the speed at which it lets the receiver provide feedback.
interactivity
What term refers to a website stored on a computer that is connected to other company computers by an internal network?
intranet
Which type of noise occurs when overly technical language prevents the receiver from understanding the message?
jargon
A communication medium that allows the speaker to convey a broad set of concepts and ideas is said to have a high
language variety.
Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go.
Ambiguity
Formal communications CANNOT be which one of the following?
any of these can be formal communications
In a _________ culture, people rely on the words themselves to carry meaning
low-context
In _________, the sender communicates a message without expecting or getting any feedback from the receiver.
one-way communication
Upward communication usually provides feedback to
managers
____ communication takes place informally, during task activities, and throughout meetings.
Oral
The eyes are an important component of nonverbal communication.
TRUE
The grapevine is an example of an informal communication.
TRUE
The most prevalent form of organizational communication is oral communication.
TRUE
_________ is a movement such as a gesture or expression that conveys information to others.
body language
In much of the world, the thumb up sign means "O.K." But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece it is an obscene insult and carries the same meaning as the middle finger in the U.S. This is an example of which type of communication barrier?
cultural
Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.
decoding
All of the following are forms of nonverbal communication EXCEPT
giving a speech
Employees who telecommute have ______________ than those who do not.
less social interaction with coworkers
Marty wants to give Jean the job.
message
Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?
misperception
Which type of task interdependence has the most communication requirements?
reciprocal interdependence
Which type of task interdependence requires constant communication and mutual adjustment for task completion?
reciprocal interdependence
A communication medium's _________ reflects the extent to which the medium can carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.
richness
What term refers to work completed by traveling employees who use technology to communicate with the office as necessary from places such as client offices, airports, cars, and hotels?
mobile work
Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of
noise
One of the key purposes of organizational communication is to share information with members of the organization.
TRUE
Videoconferencing is ________ in feedback availability and ________ in language variety.
high, high
In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."
high-context
In a _________ culture, people rely on nonverbal or situational cues to convey meaning.
high-context
A communication medium that allows the speaker to express emotions and social cues is said to have a high
personal focus
Which type of task interdependence has the fewest communication requirements?
pooled interdependence
Which type of task interdependence occurs when employees work independently and their output is combined into group output?
pooled interdependence
Which of the following occurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are?
selective perception
What term refers to an individual's chronicles of personal thoughts and interests and can function as an online diary?
blog
Pam, a human resources manager, thinks that the company's slow network is hurting productivity. She reaches out Vladimir, a digital technology manager, to discuss the problem. Which type of communication is this an example of?
horizontal
Which of the following is NOT a guideline for effective email use?
Avoid subject lines that render the rest of the email unnecessary
Implied verbal and nonverbal cues are least important when managers engage in cross-cultural communications.
FALSE
_________ communication occurs when employees communicate across departments and levels.
Diagonal
Which of the following is NOT a suggestion for running effective meetings?
Do not overprepare; look up information on the fly to keep the meeting fresh.
Which of the following is NOT a suggestion for being a good listener?
Do not react to unusual or inconsistent communication cues from the speaker.
_________ communication occurs when higher-level employees communicate to those at lower levels the organization.
Downward
The set of relationships among people connected through friendship, family, work, or other ties is called a(n)
social network
Thanks to electronic communication, people don't need to be in a central office to talk with their coworkers and do their jobs. What is the general term for work conducted outside a central office?
telework
The feedback phase of the communication process is initiated when
the receiver responds to the message
Once a receiver provides feedback to a sender, the sender and receiver have engaged in
two-way communication
_________ refers to the emphasis given to spoken words and phrases.
verbal intonation
Which type of noise occurs when there is more than one way to interpret the sender's message?
ambiguity
Communication is defined as
a social process that involves information exchange.
Marty uses a text message to let Jean know that he wants to give her the job.
channel
For effective communication to take place, both parties must
attach the same meaning to the symbols used in the message.
Which type of noise refers to the total failure of the medium being used for communication, such as a dropped phone call or disconnected internet connection?
loss of transmission
Which of the following communication media has the highest richness?
videoconferencing
Relationships based on friendship and choice are called _________ ties.
informal
Which technology is similar to electronic mail but instead of writing, a spoken message is digitized and sent to someone to be retrieved and listened to later?
voice mail
Nonverbal communication only includes elements related to personal characteristics.
FALSE
Decoding is the process through which the symbols that represent the message are sent to the receiver.
FALSE
Fortunately for retailers, brand names translate across cultures without difficulty.
FALSE
Which of the following statements about the social process of communication is FALSE
It requires face-to-face interaction.
Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie. I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means.
Jargon
Oscar writes his friend an email, but the internet crashes just as he's about to send it.
Loss of transmission
Tom told Lily he'd send her the report by end of day Thursday. To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through.
Semantics
Which of the following is NOT a guideline for giving effective presentations?
Pace back and forth while making eye contact with the audience.
_________ communication occurs when lower-level employees communicate to those at higher levels the organization.
Upward
Which of the following is NOT a guideline for effective writing?
Write to impress as well as to express
A communication medium that allows the speaker to convey physical presence, voice inflection, nonverbal cues, and pictures is said to have a high
ability to transmit multiple cues.
Becoming involved in the process of listening to what others are saying and clarifying messages is called
active listening
The medium used to send information is called the
channel
Employees checking their cell phones and whispering to each other during a meeting are causing which type of communication noise?
competition
Which technology began as an informal communication channel but has since evolved into a primary and formal means of business correspondence for many organizations?
Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv."
encoding
In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
feedback
Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?
filtering
_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.
formal
Which of the following communication media has the lowest richness?
formal written correspondence
Which of the following occurs when the amount of information available exceeds our ability to process it?
information overload
The internet allows people to access only the information they want, a broadcast technique called
information pull
Giving people information that they did not ask for is a broadcast technique called
information push
In a _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.
low-context
Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says.
noise
____ is any disturbance in the communication process that interferes with or distorts communication.
noise
_________ communication is neither spoken nor written yet has meaning to others.
nonverbal
Physical movements and body language are forms of
nonverbal communication.
Zane, a new employee, wants to rise quickly through the ranks and decides to ask his supervisor, Mary, for professional development advice. This is an example of which type of communication?
upward
What term refers to a live or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?
webcast
What term refers to a searchable, archivable website that allows people to comment on and edit one another's work in real time?
wiki