Chapter 9

ISO is a governmental body (T/F)

False

what international standard focuses on quality management assurance

ISO 9000

analyzing and sequencing tasks and then estimating the time needed to complete each task are the first two steps used in

PERT

quantity control inspections were historically conducted at the end of the prodution line (T/F)

True

mass production focuses on producing

a limited variety of products

refers to a production process that puts components together

assembly

a production process liie that of a chemical plant where the process is long during production is called a _____ process

continuous

PERT charts allow managers to identify the

critical path

a newer version of MRP that combines computerized functions of all divisions into one database supported by a single integrated software program is referred to as ________ resource planning or ERP

enterprise resource planning

the benifits of __________ ___________ ___________ are any department can see the status of an order at any time shorter time lags between orders and payment and less staff required to process orders

enterprise resource planning (ERP)

the physical arrangement of resources in the production process refers to

facility layout

companies sometimes spend millions to move location

for proximity to customers

the value added to inputs during the creation of a product is called

form utility

choosing facilitylocation has become more flexible for both companies and employees though the use of ______ _______ such as texting teleconferencing cell phones and email

information technology

a short production run with frequent adjustments to machines is considered a _____ process of production

intermittent

uding less human effort less manufactuing sace less incestment in tools and less engineering time is the basic premise of

lean manufacturing

does not concern itself with customer preferences but instead focuses on making a large number of a few products is called

mass production

using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer based operations management system is the definition of

materials requirement planning (MRP)

just in time inventory

minimum inventory is kept on hand and delivered jsut in time

whe assembly is complex a _______ layout is most useful since teams of workers combine to create the product

modular layour

converting and transforming resources into goods and services in business is referred to as

operations management

ensuring that products are manufactured and delivered on time on budget and to specifications is the role of which managers in an organization

operations managers

a ______ layout is used when similar equiptment and functions are grouped together and the order in which the product visits a function depends on the design of the item

process layout

when workers do only a few tasks at a time while producing just a few types of products the ______ _______ layout has typically been used in firms

product assembly

using factos like land, labor, and capital to create goods and services is referred to as

production

the task of _______ involves the buying of all materials needed by the organization also called procurement

purchasing

when a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants the firm is said to exemplify the definition of

quality

reduced customer satisfaction more workers at the end of inspection lines and the cost of scrapping an entire product if it is defective are the disadvantages of conducting ____ ____ at the end of the production line

quality control

climate schools and crime are all _____ of ____ issues to be considered when locating a business

quality of life

a quality control standard that allows for 3.4 defects per one million opportunities is called

six stigma quality

ISO is a worldwide federation of national _________ bodies and is a nongovermental body

standards

some managers choose to monitor all phases of the production process to ensure that quality is built in from the beginning these managers are using

statistical quality control (SQC)

__________ affords a company lessd ependence on choosing a location that is close to labor sources and may allow to keep employees who woud otherwise refuse to move

telecommuting

working from home using information technology such as a computer and modem is called

telecommuting

characteristics of lean company

they carry less inventory they use half the floor space

moving products quickly and at the lowest possible cost to customers in order to remain competitive is known as

time to market

the conversion process of inputs into a final product is what adds _____ or _____ to a good or service

value or utility

the acronym for using computers to guide and control the manufacturing process is referred to as

(CAM) computer aided manufacting

coputer software that makes it possible for CAD abd CAM systems to communicate to manufacture products more efficiently is referred to as

(CIM) computer integrated manufacturing

benifits of enterprise resources planning (ERP)

* shorter time between orders and payment * less staff is required to process orders * any department can see the status of an order at any time

computers are used to design products when CAD is employed (T/F)

True