Chapter 9
ISO is a governmental body (T/F)
False
what international standard focuses on quality management assurance
ISO 9000
analyzing and sequencing tasks and then estimating the time needed to complete each task are the first two steps used in
PERT
quantity control inspections were historically conducted at the end of the prodution line (T/F)
True
mass production focuses on producing
a limited variety of products
refers to a production process that puts components together
assembly
a production process liie that of a chemical plant where the process is long during production is called a _____ process
continuous
PERT charts allow managers to identify the
critical path
a newer version of MRP that combines computerized functions of all divisions into one database supported by a single integrated software program is referred to as ________ resource planning or ERP
enterprise resource planning
the benifits of __________ ___________ ___________ are any department can see the status of an order at any time shorter time lags between orders and payment and less staff required to process orders
enterprise resource planning (ERP)
the physical arrangement of resources in the production process refers to
facility layout
companies sometimes spend millions to move location
for proximity to customers
the value added to inputs during the creation of a product is called
form utility
choosing facilitylocation has become more flexible for both companies and employees though the use of ______ _______ such as texting teleconferencing cell phones and email
information technology
a short production run with frequent adjustments to machines is considered a _____ process of production
intermittent
uding less human effort less manufactuing sace less incestment in tools and less engineering time is the basic premise of
lean manufacturing
does not concern itself with customer preferences but instead focuses on making a large number of a few products is called
mass production
using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer based operations management system is the definition of
materials requirement planning (MRP)
just in time inventory
minimum inventory is kept on hand and delivered jsut in time
whe assembly is complex a _______ layout is most useful since teams of workers combine to create the product
modular layour
converting and transforming resources into goods and services in business is referred to as
operations management
ensuring that products are manufactured and delivered on time on budget and to specifications is the role of which managers in an organization
operations managers
a ______ layout is used when similar equiptment and functions are grouped together and the order in which the product visits a function depends on the design of the item
process layout
when workers do only a few tasks at a time while producing just a few types of products the ______ _______ layout has typically been used in firms
product assembly
using factos like land, labor, and capital to create goods and services is referred to as
production
the task of _______ involves the buying of all materials needed by the organization also called procurement
purchasing
when a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants the firm is said to exemplify the definition of
quality
reduced customer satisfaction more workers at the end of inspection lines and the cost of scrapping an entire product if it is defective are the disadvantages of conducting ____ ____ at the end of the production line
quality control
climate schools and crime are all _____ of ____ issues to be considered when locating a business
quality of life
a quality control standard that allows for 3.4 defects per one million opportunities is called
six stigma quality
ISO is a worldwide federation of national _________ bodies and is a nongovermental body
standards
some managers choose to monitor all phases of the production process to ensure that quality is built in from the beginning these managers are using
statistical quality control (SQC)
__________ affords a company lessd ependence on choosing a location that is close to labor sources and may allow to keep employees who woud otherwise refuse to move
telecommuting
working from home using information technology such as a computer and modem is called
telecommuting
characteristics of lean company
they carry less inventory they use half the floor space
moving products quickly and at the lowest possible cost to customers in order to remain competitive is known as
time to market
the conversion process of inputs into a final product is what adds _____ or _____ to a good or service
value or utility
the acronym for using computers to guide and control the manufacturing process is referred to as
(CAM) computer aided manufacting
coputer software that makes it possible for CAD abd CAM systems to communicate to manufacture products more efficiently is referred to as
(CIM) computer integrated manufacturing
benifits of enterprise resources planning (ERP)
* shorter time between orders and payment * less staff is required to process orders * any department can see the status of an order at any time
computers are used to design products when CAD is employed (T/F)
True
