Chapter 9: Human Resource Management

A union election was held by the NLRB at Jaxon Industries, and 130 workers cast votes in the election. How many votes in favor of the union must be cast for the union to be certified as the workers' exclusive representative?

66

Benefits

Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment

Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.

Assessment objectives Selection Implementation Evaluation

A performance appraisal is likely to contain which two of the following types of information?

Assessment of performance Performance feedback

Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?

Attrition

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Discipline

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

Downsizing

closed shop

Employers may hire only workers for a job who are already in the union.

Research has shown that an effective employee socialization program has which of the following effects?

Enhanced job satisfaction Improved employee performance Reduced turnover

The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____.

Equal Employment Opportunity Commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Fair Labor Standards Act (FLSA)

Which two of the following are concerns that a manager should consider when an employee is promoted?

Fairness Nondiscrimination

Which of the following is not legal as the basis for hiring and promotion decisions?

Gender Skin color Religion

When crafting a solution to a problem during a performance appraisal, what should employers do?

Get the employee's input. Make themselves available for further questions or feedback.

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

Incentives

Inducements to attract and retain top performers or induce employees to be more productive

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

Let me show you a trick that will save you some time and effort.

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH Act

Which legislative act was passed to ensure safe and healthy working conditions for employees?

Occupational Safety and Health Act (OSHA)

Which terms describe good performance expectations?

Specific Achievable

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias. It results in reduced employee performance.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias. It results in reduced employee performance.

Many employers are wary of giving references for which of the following reasons?

They fear that negative reviews may result in former employees suing the company. They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer.

Which of the following are typical reasons for which employees might be transferred?

To retain their interest and motivation by being presented with a new challenge To solve employee problems, such as personal differences with a boss To broaden their experience in being assigned to a different position To solve organizational problems by using their skills at a another location

Strategic human resource planning is focused on which two initiatives?

Understanding current employee needs Predicting future employee needs

open shop

Workers may choose to join or not join a union.

union shop

Workers must join the union within a specific time after being hired.

agency shop

Workers must pay equivalent of union dues, but are not required to join the union.

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

labor union

an organization of employees formed to protect and advance members' interests by bargaining with management over job-related issues.

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay

Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.

base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

The process through which the union and management negotiate pay, benefits and other work terms is _____.

collective bargaining

An employee may be ______ or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

demoted

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace...

discrimination

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

evaluation

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management.

human resource

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

job security employee compensation working conditions employee benefits

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.

laid off

Wages or salary

monetary payments to employees in exchange for doing their jobs

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Yuki was just hired as a financial analyst and will spend the next two weeks learning company policies, procedures, and culture with other new hires. This type of process is known as ______, or employee socialization.

onboarding

Helping a new employee to learn the ropes of the organization and fit easily into the new job is known as ______.

orientation

When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.

orientation

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

performance

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

performance management

onboarding

programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics by clarifying work-role expectations and responsibilities

Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.

promotion

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

Individuals who are asked to provide assessments of former employees are known as _____.

references

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

sideways

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

turnover

term human resource managers use to describe a situation which an employee leaves and is replaced through internal or external hiring

What are the three elements of compensation?

wages and salaries, incentives, and benefits