Chapter 9 Management Fund.

These employee assignments show a job design strategy of

Rotation

As an organization becomes more organic, its chain of command becomes

Shorter

A person in a one-man band who plays guitar, drums, and harmonica is higher on this dimension than a musician who plays only the piano.

Skill Variety

Airlines utilize because there is constant communication and back-and-forth between gate agents, ticket agents, baggage handlers, pilots, and mechanics.

reciprocal interdependence

QRT Software creates and distributes inventory control software. The heart of QRT Software is a small group of product managers who work with a number of external companies. One company develops the code, another is responsible for marketing, a third for quality control, and a fourth for distribution. Here is the organizational chart showing the structure or departmentalization for QRT Software:

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QRT Software has a ______structure.

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Which of the following characteristics would you expect QRT Software to have? Check all that apply.

This company uses outsourcing extensively to achieve organizational goals. The company is highly flexible. This structure allows an organization to focus on a core competency. In this company, decision making is highly centralized.

A baker who designs, bakes, and frosts her own cakes is high on this dimension, but the assembly line worker who installs door handles all day is low.

Task Identify

The reorganization also gave Joanne______ to direct the activities of the three people who now report to her.

line authority

A company undergoing _____ completely redesigns its work processes, hoping for dramatic improvements in the efficiency and effectiveness of the organization.

reengineering

Teachers who believe that they can change the world one child at a time are high on this dimension.

Task Significance

The CEO of QRT Software is considering moving to a functional structure. What would be the best reason to make such a move?

To protect proprietary information

As an organization becomes more mechanistic, its decision making becomes

Centralized

These employee assignments show a job design strategy of

Enrichment

The advertising agency recently reorganized. Joanne now reports to just one boss, the CFO, which means there__ unity of command. Unity of command _______ in matrix organizations.

Is,Does not exist

Which of the following would be considered true about modular organizations? Check all that apply.

They can consist of suppliers, specialists, or consultants.

Which of the following would be considered true about virtual organizations? Check all that apply.

They are fast and flexible. They should, in theory, provide better products and services.

Banks are good examples of ______ because each location operates independently, but contributes to the common good of the organization.

pooled interdependence

C & J Construction has a ______ structure.

Matrix

As an organization becomes more organic, its communication flow becomes

More Horizontal

As the charge nurse at American Hospital, you are responsible for assigning nurses to their tasks every day. There are six tasks that must be done for the hospital to run efficiently, and these tasks require two levels of skills. At the lower skill level, nurses must bathe, turn, and feed patients. At the higher level, nurses can modify treatments, plan patient care, and order tests.

N/a

C & J Construction employees report to two managers—one for their job specialty and one for their current project. For example, Joe is a surveyor. He reports to an engineering manager and also to the manager for his current project: Highway 8A. Here is the organizational chart showing the structure or departmentalization for C & J Construction:

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The classic book The 7 Habits of Highly Effective People by Stephen Covey has helped many business leaders work more effectively. One important principle taught by Covey is the willingness to delegate. Like many people, perhaps you think you can do the work better or more quickly than someone else. Yet delegation may be the best way for you to leverage your efforts. Covey notes that, by transferring authority to a properly trained and skilled person, you can focus on the work that best utilizes your time and energy. Nonetheless, many business leaders find it difficult to transfer responsibility, even temporarily, to others.

N\a

The CEO of C & J Construction is considering moving to a virtual network structure. What would be the best reason to make such a move?

To focus on the core competencies of the organization and outsource less mission-critical tasks

A _________consists of many organizations that form temporary alliances to provide a particular product or service.

Virtual Organization

Suppose you are a manager at an advertising agency who is eager to utilize Covey's advice about delegation. Today, you need to work on a presentation for a potential new client. This requires delegating a routine status report about an ongoing advertising campaign to Joanne. By delegating the status report to Joanne, she has____________ for its completion.

accountability and responsibility

Automobile manufacturers use assembly lines to produce vehicles. Assembly lines are examples of:

sequential interdependence.

A _____________purchases noncore business activities from outside companies.

modular organization

A doctor who can decide what medications a patient will be given is high on this dimension, whereas a nurse who must follow a doctor's orders is low.Autonomy

Autonomy

What problem might the CEO expect if the company switches to a functional structure?

Decisions will be made at the top of the organization, creating delays.

Which of the following characteristics would you expect C & J Construction to have? Check all that apply

Departments in this organization do not have formal leaders. This structure violates unity of command, because employees report to more than one manager. For employees, human relationship skills are particularly important, since they must work with senior managers to make decisions. In this structure, a vertical hierarchical structure provides accountability, while horizontal reporting relationships improve communication.

What problem might the CEO expect if the company switches to a virtual network structure?

Employees may feel less loyalty to the reorganized company.

_____ is closely related to intrinsic motivation: Employees believe that they have the ability and autonomy to do meaningful work. Reengineering

Empowerment

These employee assignments show a job design strategy of

Enlargement

The student who knows almost immediately how well he or she did on a test is high on this dimension, but the employee who hasn't talked to his or her boss for a year is probably low.

Feedback

What can you expect as a result of your job design strategy? Check all that apply.

Increased flexibility when scheduling jobs An initial increase in employee stimulation Increased long-term employee satisfaction

What can you expect as a result of your job design strategy? Check all that apply.

Increased job challenge Increased job variety Increased worker autonomy Increased long-term employee satisfaction

What can you expect as a result of your job design strategy? Check all that apply.

Increased job variety Increased job challenge

Which of the following are true after you delegate the status report to Joanne? Check all that apply.

Joanne must have authority over the resources and personnel needed to complete the status report. Joanne will be held accountable for the results of the assignment.

You have decided to ask each nurse to assume responsibility for tasks at both levels of work. Your plan is to give each nurse complete responsibility for his or her own job. The nurses will make their own decisions about how to do their work, and they will be able to order the supplies they need. You can see an illustration of this assignment in the following figure.

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