Chapter 9: Workplace Communication (COMM)

The Equal Employment Opportunity Communication includes, under its definition of sexual harassment _____________ sexual advances

unwelcome

organizing

using communication to promote coherent work flow

If you want to communicate effectively with your co-workers, ______________

you should adapt your conversational style to fit each individual

Pattern-Maintenance Orientation

a local education nonprofit teaches language classes to newly arrived immigrants

Economic Orientation

a small business sells services to clean homes

Is there any particular order in which you should ask questions?

ask the most important questions first

The Bureau of Labor Statistics estimates that many of the fast-growing occupations through 2018 will require _______________

at least an Associate degree

Which of the following constitutes rude behavior that may or may not intend deliberate harm?

incivility

If you include a number of phrases from the actual _________________ ____________________ in your resume, employer's databases are more likely to bring you to the attention of a real person in the organization

job description

Which of the following best describes why conducting a self-inventory when preparing to enter the job market is so crucial?

job seekers need to determine how best to market their strengths

The fact that men and women view sexual harassment differently is a limitation on the courts' "_______________ ______________ rule" for determining whether the behavior in question is offensive

reasonable person

Which of the following are advisable options for dealing with an illegal question?

- ask the interviewer to rephrase the question - politely decline to answer the question - report the question to the Equal Employment Opportunity Commission

Which strategies would enhance your supportive communication skills?

- being confidential - acknowledging the feelings of others - validating feelings

What are some important guidelines for dress and behavior at your interview?

- carefully follow clues from the interviewer as to how to behave - do not overdo the use of jewelry or perfume

Which of the following elements do you need to consider to create an effective resume?

- content - format

Which of the following are examples of informal communication within a workplace?

- emails sent and received via private accounts - text messages sent from a personal mobile phone

What are some examples of supportive communication?

- engaging in dialogue - listening with empathy

Which of the following can be characteristic of a personal network?

- family - people who can identify leads and provide contacts - classmates

Personal networks typically include which of the following?

- family members - work colleagues

Which of the following are created through the effective use of organizational communication?

- freedom - structure

What formats do traditional resumes follow?

- functional - chronological

An objective statement ____________ your resume

- should appear as the second item in - should appear below the contact information on

Which of the following are some recommended steps for developing your personal network?

- take an internship or volunteer in your community - join a professional organization - contact your career services office

What are some advisable policies for a native speaker working with a new co-worker who is a second-language speaker?

- take extra time to explain directions and policies - employ a great deal of patience in all matters

Bona fide occupational qualification (BFOQ) questions can be about which of the following subjects?

- training - skills - experience

Which of the following statements about conflict are true?

- whenever two people have incompatible goals, the result is conflict - workplace conflict is the rule rather than the exception

relationship maintenance

creating and continuing positive workplace connections with others

Due to the increasing popularity of electronic resumes, job applications should take extra special care to _____________

adapt their resume to the job for which they are applying

It is important to stay-up-to date with __________ aspects of your field

all

When making decisions on editorial matters in your resume, such as whether to underline your job titles, what is the best policy to follow?

always do something the same way each time

Integration Orientation

an interest group advocates for a public issue that will benefit all citizens equally

Political Orientation

an organization exists to advocate the election of a candidate for office

What is the best policy to follow with regard to any questions you may have at your job interview?

be prepared with questions, and ask them after your interview is finished

immediacy

behaviors that create the perception of psychological closeness with others

What is a necessary component of a successful organizational community?

boundary spanners

Your personal __________ is a set of attributes and values that can be used to consistently represent yourself to others.

brand

Which conflict-management technique usually leads to the best outcome of all parties involved?

collaboration

The ___________ of an organization determines the number of forms its communication networks can take

complexity

Which conflict-management technique can be used with care so that it does not become a subtle way of avoiding conflict?

compromise

A short introduction to an interviewer to introduce you and your credentials and how they relate to the job description is known as a(n) ____________________

cover letter

What are some good ways to address any shortcomings in your past?

downplay your weaknesses and emphasize your strengths

Which of the following statements best describes employer attitudes toward an applicant's educational background?

educational background is less and less important to an employer the further along you have progresses in your career

conflict management skills

effective methods of dealing with disagreements in the workplace, including the use of techniques like avoidance, competition, compromise, accommodation, and collaboration

information sharing

effectively sending and receiving job-related content to and from others

Any interaction that _________ is known as informal communication

emerges from interactions among group members

Jobs such as nursing, social work, and bill collecting often involve _____________ labor, in which employees are expected to display certain feelings while carrying out their duties

emotional

The body of laws that governs employment and the hiring process is known as _____________ law

equal employment opportunity

interaction management

establishing a clear pattern of interaction that allows a clear flow between topics and ideas

Correct grammar, spelling, and punctuation are _____________ important when writing to a prospective employer

extremely

The main focuses of information gathering for the job interview should be the position, the company, and the _______________

field

Phrases such as "you know" are verbal _____________ and should be avoided

fillers

If two males talk, in the presence of a female colleague, about her her alleged sexual activities, this would be the type of harassment known as a _____________ ___________ ________________

hostile work environment

Supportive communication can involve either ___________ or relational messages

informational

Public interest groups and labor mediation centers are examples of ___________________-oriented organizations

integration

The customer service encounter is defined as "the moment of ______________ between the customer and the firm"

interaction

Which communication behavior would be particularly useful if you aspire to advance to a managerial position in your company?

interaction management

After the conclusion of the interview, the _____________ typically explains the criteria for selection.

interviewer

Before an interview, why is it important to read and understand the formal job description?

it defines the position in terms of its content and scope

Your written acceptance of a formal job offer is a ____________ binding document

legally

After you check the company's website, the next step could be to visit or log on with your local _______________ to use its specialized reference sources or databases

library

supportive communication

listening with empathy; acknowledging others' feelings; engaging in dialogue to help others maintain a sense of personal control

horizontal communication

messages flowing from people who are at the same level of the organizational hierarchy

upward communication

messages flowing from subordinates to superiors

downward communication

messages flowing from superiors to subordinates

Honesty in personal behavior starts with ____________ communication and trust

open

What is the most common way to depict a formal communication network?

organizational chart

When several organizations have _____________ interests, organizational communities are established.

overlapping

The U.S Constitution applies particularly to organizations with a(an) ___________ orientation

political

While destructive conflict can interfere with work relationships, ________________ conflict can lead to beneficial change

productive

Job hunting in fields such as technical writing, web design, and graphic arts may benefit particularly from development of a(n) __________________

professional portfolio

customer service skills

providing professional assistance in exchange for money or attention

strategic ambiguity

purposeful use of symbols to allow multiple interpretations of a message

avoiding negative emotions

reducing outward displays of negativity surrounding your job or the organization

Which of the following is a productive way to behave during the interview?

show confidence but be a little relaxed

Your degree of involvement in campus and community activities is of ___________ interest to an employer

significant

Action that is intended to socially isolate another person from a larger group constitutes ___________ ___________

social undermining

The U.S Bureau of Labor Statistics maintains an online employment information database for each _______________

state

cross-cultural skills

the ability to work with others from different backgrounds