Chapter 9: Workplace Communication (COMM)
The Equal Employment Opportunity Communication includes, under its definition of sexual harassment _____________ sexual advances
unwelcome
organizing
using communication to promote coherent work flow
If you want to communicate effectively with your co-workers, ______________
you should adapt your conversational style to fit each individual
Pattern-Maintenance Orientation
a local education nonprofit teaches language classes to newly arrived immigrants
Economic Orientation
a small business sells services to clean homes
Is there any particular order in which you should ask questions?
ask the most important questions first
The Bureau of Labor Statistics estimates that many of the fast-growing occupations through 2018 will require _______________
at least an Associate degree
Which of the following constitutes rude behavior that may or may not intend deliberate harm?
incivility
If you include a number of phrases from the actual _________________ ____________________ in your resume, employer's databases are more likely to bring you to the attention of a real person in the organization
job description
Which of the following best describes why conducting a self-inventory when preparing to enter the job market is so crucial?
job seekers need to determine how best to market their strengths
The fact that men and women view sexual harassment differently is a limitation on the courts' "_______________ ______________ rule" for determining whether the behavior in question is offensive
reasonable person
Which of the following are advisable options for dealing with an illegal question?
- ask the interviewer to rephrase the question - politely decline to answer the question - report the question to the Equal Employment Opportunity Commission
Which strategies would enhance your supportive communication skills?
- being confidential - acknowledging the feelings of others - validating feelings
What are some important guidelines for dress and behavior at your interview?
- carefully follow clues from the interviewer as to how to behave - do not overdo the use of jewelry or perfume
Which of the following elements do you need to consider to create an effective resume?
- content - format
Which of the following are examples of informal communication within a workplace?
- emails sent and received via private accounts - text messages sent from a personal mobile phone
What are some examples of supportive communication?
- engaging in dialogue - listening with empathy
Which of the following can be characteristic of a personal network?
- family - people who can identify leads and provide contacts - classmates
Personal networks typically include which of the following?
- family members - work colleagues
Which of the following are created through the effective use of organizational communication?
- freedom - structure
What formats do traditional resumes follow?
- functional - chronological
An objective statement ____________ your resume
- should appear as the second item in - should appear below the contact information on
Which of the following are some recommended steps for developing your personal network?
- take an internship or volunteer in your community - join a professional organization - contact your career services office
What are some advisable policies for a native speaker working with a new co-worker who is a second-language speaker?
- take extra time to explain directions and policies - employ a great deal of patience in all matters
Bona fide occupational qualification (BFOQ) questions can be about which of the following subjects?
- training - skills - experience
Which of the following statements about conflict are true?
- whenever two people have incompatible goals, the result is conflict - workplace conflict is the rule rather than the exception
relationship maintenance
creating and continuing positive workplace connections with others
Due to the increasing popularity of electronic resumes, job applications should take extra special care to _____________
adapt their resume to the job for which they are applying
It is important to stay-up-to date with __________ aspects of your field
all
When making decisions on editorial matters in your resume, such as whether to underline your job titles, what is the best policy to follow?
always do something the same way each time
Integration Orientation
an interest group advocates for a public issue that will benefit all citizens equally
Political Orientation
an organization exists to advocate the election of a candidate for office
What is the best policy to follow with regard to any questions you may have at your job interview?
be prepared with questions, and ask them after your interview is finished
immediacy
behaviors that create the perception of psychological closeness with others
What is a necessary component of a successful organizational community?
boundary spanners
Your personal __________ is a set of attributes and values that can be used to consistently represent yourself to others.
brand
Which conflict-management technique usually leads to the best outcome of all parties involved?
collaboration
The ___________ of an organization determines the number of forms its communication networks can take
complexity
Which conflict-management technique can be used with care so that it does not become a subtle way of avoiding conflict?
compromise
A short introduction to an interviewer to introduce you and your credentials and how they relate to the job description is known as a(n) ____________________
cover letter
What are some good ways to address any shortcomings in your past?
downplay your weaknesses and emphasize your strengths
Which of the following statements best describes employer attitudes toward an applicant's educational background?
educational background is less and less important to an employer the further along you have progresses in your career
conflict management skills
effective methods of dealing with disagreements in the workplace, including the use of techniques like avoidance, competition, compromise, accommodation, and collaboration
information sharing
effectively sending and receiving job-related content to and from others
Any interaction that _________ is known as informal communication
emerges from interactions among group members
Jobs such as nursing, social work, and bill collecting often involve _____________ labor, in which employees are expected to display certain feelings while carrying out their duties
emotional
The body of laws that governs employment and the hiring process is known as _____________ law
equal employment opportunity
interaction management
establishing a clear pattern of interaction that allows a clear flow between topics and ideas
Correct grammar, spelling, and punctuation are _____________ important when writing to a prospective employer
extremely
The main focuses of information gathering for the job interview should be the position, the company, and the _______________
field
Phrases such as "you know" are verbal _____________ and should be avoided
fillers
If two males talk, in the presence of a female colleague, about her her alleged sexual activities, this would be the type of harassment known as a _____________ ___________ ________________
hostile work environment
Supportive communication can involve either ___________ or relational messages
informational
Public interest groups and labor mediation centers are examples of ___________________-oriented organizations
integration
The customer service encounter is defined as "the moment of ______________ between the customer and the firm"
interaction
Which communication behavior would be particularly useful if you aspire to advance to a managerial position in your company?
interaction management
After the conclusion of the interview, the _____________ typically explains the criteria for selection.
interviewer
Before an interview, why is it important to read and understand the formal job description?
it defines the position in terms of its content and scope
Your written acceptance of a formal job offer is a ____________ binding document
legally
After you check the company's website, the next step could be to visit or log on with your local _______________ to use its specialized reference sources or databases
library
supportive communication
listening with empathy; acknowledging others' feelings; engaging in dialogue to help others maintain a sense of personal control
horizontal communication
messages flowing from people who are at the same level of the organizational hierarchy
upward communication
messages flowing from subordinates to superiors
downward communication
messages flowing from superiors to subordinates
Honesty in personal behavior starts with ____________ communication and trust
open
What is the most common way to depict a formal communication network?
organizational chart
When several organizations have _____________ interests, organizational communities are established.
overlapping
The U.S Constitution applies particularly to organizations with a(an) ___________ orientation
political
While destructive conflict can interfere with work relationships, ________________ conflict can lead to beneficial change
productive
Job hunting in fields such as technical writing, web design, and graphic arts may benefit particularly from development of a(n) __________________
professional portfolio
customer service skills
providing professional assistance in exchange for money or attention
strategic ambiguity
purposeful use of symbols to allow multiple interpretations of a message
avoiding negative emotions
reducing outward displays of negativity surrounding your job or the organization
Which of the following is a productive way to behave during the interview?
show confidence but be a little relaxed
Your degree of involvement in campus and community activities is of ___________ interest to an employer
significant
Action that is intended to socially isolate another person from a larger group constitutes ___________ ___________
social undermining
The U.S Bureau of Labor Statistics maintains an online employment information database for each _______________
state
cross-cultural skills
the ability to work with others from different backgrounds