Chapter4

Research has shown that out of an 8-hour workday most employees are only productive for about _______________. 4 hours 6 hours 3 hours 5 hours

3 hours

A Position Analysis Questionnaire (PAQ) was designed by researchers to predict which of the following? Aptitude Difficulty Success Importance

Aptitude

Some of the specific actions HR can take to support work teams are: provide training, provide support for virtual teams, and which of the following? Assist with conflict resolution Make sure that each member can be an effective leader Coordinate to make sure each member makes a similar salary Provide funds for travel for members needing to travel

Assist with conflict resolution

Which of the following is a major key to higher employee morale? Higher salary Better benefits Fewer hours Autonomy

Autonomy

Which of the following is a free database, sponsored by the U.S. Department of Labor/ Employment and Training Administration, used by HR staff to create job descriptions, identify training needs, set salary ranges, and redesign jobs? PAQ HRDB O*Net STEM

O*Net

A dysfunctional team's characteristics are: inadequate leadership, a lack of commitment, and which of the following? Lack of focus Lack of goals Independence Poor communication

Poor communication

Job specification refers to the ____________________ that the employee should possess in order to perform their duties successfully. Qualifications Attitude Ambition Degree

Qualifications

If a company gives an employee the option of working four 9-hour days instead of five 8-hour days, it is known as a _________________________. flexible time option shortened week option partial week option compressed workweek

compressed workweek

Job enrichment that focuses on giving an employee more responsibility and autonomy is ______________ job loading. horizontal meaningful focused vertical

vertical

Which of the following describes "job analysis"? The study of how jobs might be improved to increase productivity Collection of information about duties, responsibilities, and KSAOs needed for a specific job A document that summarizes a position, overall job duties, functions, and specifications Data collected from employees regarding job satisfaction

Collection of information about duties, responsibilities, and KSAOs needed for a specific job

The three characteristics of an effective team are: mutual dependence, sense of shared purpose, and which of the following? Trust Similar work habits Complimentary skills Same work hours

Complimentary skills

Which of the following is a job design method that gives employees more control over when and where they may work? Moveable work arrangements Flexible work arrangements Employee work options Work/life balance options

Flexible work arrangements

Which of the following is an advantage of gig jobs to the employer? Gig jobs tend to offer lower pay Gig jobs are not obligated to pay for benefits Companies can exert more influence on gig workers Gig workers are usually more productive

Gig jobs are not obligated to pay for benefits

Which of the following is NOT a primary source for collecting data for a job analysis? Observation Questionnaires Employee diaries IQ tests

IQ tests

Which of the following should have these components: Identification information, general summary, essential job functions and job specifications? Job posting Job description Career design Job design

Job description

The purpose of which of the following is to create jobs that engage, motivate, and elevate the productivity of employees? Job specifications Job analysis HR department Job design

Job design

Which of the following is the process of increasing the variety of tasks in a job? Job enrichment Job enlargement Job loading Job variation

Job enlargement

If an employee spends two hours as a cashier, then two hours in customer service, and so on, it is an example of which of the following? Revolving duties Job hopping Job rotation Job variations

Job rotation

The type of employee who will be successful in a job-sharing situation would be which of the following? Works well alone Team player Someone with a short attention span Someone needing health insurance

Team player

Which of the following can flextime achieve for employees? Work/life balance Better chance for advancement Higher productivity More confidence

Work/life balance