Chp 1 busa

Four dimensions of business behavior

-Dimension 1-behavior that is illegal and unethical -Dimension 2-behavior that is illegal yet ethical -Dimension 3-behavior that is legal yet unethical -Dimension 4-behavior that is both legal and ethical

Context

A situation or setting in which communication occurs

upward communication

A type of communication that is generally a response to requests from supervisors

Improve Diversity skills

Develop cultural intelligence Global literacy competence model

Groups being combined and structured to achieve large tasks

In the context of levels of communication, which of the following illustrates communication at an organizational level?

Which of the following statements is true of horizontal communication in an organization?

It is the primary means of achieving coordination in a functional organizational structure.

Ethnocentrism

Philip, a manager at an exporting firm, went on a business trip to Plutonia. On his return, he was extremely critical of the local language spoken in Plutonia. He expressed that he found the language strange and silly compared to the language spoken in his country. He stated that his country's culture is superior to the culture of Plutonia. Which of the following concepts is illustrated in this scenario?

Ideal communication

Receiving party should be able to understand the intended message

diversity skills

The ability to communicate effectively with both men and women of all ages, cultures , and minority group

Ethnocentrism

The assumption that one's own cultural norms are the right way to do things

Communication

The exchange of information between people

distributed leadership

The role of leader can alternate among members, and more than one leadership style can be active at any given time.

Proxemics

The study of cultural space requirements

vitrual team

Three or more people who collaborate from different physical locations, perform interdependent tasks, have shared responsibility for the outcome of work, and. Rely on some from technology to communicate with one another

Sender, message, receiver, feedback

What are the four components of the transactional process model of communication?

Distributed leadership

Which of the following can help increase work team effectiveness?

Work teams have shared leadership, whereas traditional organizational structures operate in a hierarchical fashion.

Which of the following is a difference between communication patterns of work teams and traditional organizational structures?

It has no single ,consistent source

Which of the following is a feature of grapevine communication?

need to be rewarded

Which of the following is not one of the needs that communication satisfies?

It cannot be depicted accurately by any graphic means

Which of the following statements is true of an informal communication network?

informal communication network

a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

formal communication network

a network of communication flow typified by the formal organization chart; dictated by the technical, political, and economic environment of the organization

Synergy

a situation in which the whole is greater than the sum of the parts

downward communication

a type of communication that flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

interferences

also called barriers; numerous factors that hinder the communication process

Telecommuting

also called teleworking; working at home or other remote locations and sending and receiving work from the company office electronically

social media

group of Internet-based applications that allow the creation and exchange of user-generated content

horizontal (or lateral) communication

interactions between organizational units on the same hierarchical level

stereotypes

mental pictures that one group forms of the main characteristics of another group, creating preformed ideas of what people in this group are like

external messages

messages directed to recipients outside the organization

internal messages

messages intended for recipients within the organization

Stakeholders

people inside and outside the organization who are affected by decisions

team

small group of people with complementary skills who are committed to a common purpose

Organizational communication

the movement of information within the company structure

Ethics

the principles of right and wrong that guide one in making decisions that consider the impact of one's actions on others as well as on the decision maker

Chronemics

the study of how a culture perceives time and its use