Chp 7/10 Safety & Patient Reception/Written and Electronic Communication

The subject line is used to ____. A.) describe the contents of the letter in detail B.) contain the writer's name and business C.) bring the subject of the letter to the reader's attention D.) include the names of other people who will receive copies of the letter E.) address the person to whom the letter is being written

C.) bring the subject of the letter to the reader's attention

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____. A.) the American Medical Informatics Association. B.) the American Medical Association. C.) the American Hospital Association. D.) the American Association of Medical Assistants. E.) The Joint Commission.

A.) the American Medical Informatics Association.

Summary of total amounts owed is the:

statement

Name 3 Safeguards to reduce electrical hazards:

-Avoid using extension cords -Repair or replace equipment if there is a damaged cord -Avoid wet or damp hands while using electrical devices or if danger of being in contact with water

4 Parts of a Business Letter

-Body -Complimentary closing -Signature block -Identification line and notations

While exercising Fire prevention - Be watchful for:

-Extremely flammable materials -Smoking -Inoperative smoke detectors

3 parts of The Identity Theft Prevention Program

-Prevention -Detection -Mitigation

Which of the following is a specific housekeeping task the medical assistant may perform? A.) Empty trash cans B.) Launder drapes C.) Clean windows and blinds D.) Clean air vents and ducts E.) Shampoo the carpet

A.) Empty trash cans

Regular mail service includes first-class, Parcel Post, Priority, and ____ mail. A.) Express B.) delivery confirmation C.) certified D.) registered E.) return receipt

A.) Express

Which of the following is not a symptom of carpal tunnel syndrome? A.) Pale, cool fingertips B.) Pain from the wrist that travels up the arm C.) Weakness or numbness in the hands or fingers D.) Burning in the hands or fingers E.) Hands that go to sleep frequently

A.) Pale, cool fingertips

he purpose of specialty items in a reception area is to ____. A.) add a finishing touch that is pleasing or helpful to patients B.) decrease the chance of tripping C.) provide a pleasant odor in the area D.) decrease the noise in the office E.) eliminate allergens in the environment

A.) add a finishing touch that is pleasing or helpful to patients

The best way to determine the appropriate level of lighting for the patient reception area is to ____. A.) consult an electrician or lighting showroom salesperson B.) survey the office personnel C.) monitor the number of patient accidents each month D.) consult fashion magazines for the latest trends in lighting E.) ask the patients what type of lighting they prefer

A.) consult an electrician or lighting showroom salesperson

The first impression a patient gets of a medical office is of the ____. A.) reception area B.) length of time it takes to drive there C.) location of the practice D.) parking facilities E.) cleanliness of the exam rooms

A.) reception area

Which of the following topics is not a required part of a medical office safety plan? A.) Needlestick prevention B.) Chemical safety C.) Personal protective equipment D.) Homeland security E.) Fire safety

D.) Homeland security

What doe ADA stand for? What does it do?

Americans with Disabilities Act; prevent discrimination based on physical or mental disability

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter? A.) By Priority Mail B.) By registered mail, return receipt requested C.) By FedEx home delivery service D.) By regular first-class mail E.) By special delivery

B.) By registered mail, return receipt requested

In which type of practice might you want to increase the temperature setting? A.) Gastroenterology B.) Geriatric C.) Nephrology D.) Neurology E.) Surgical

B.) Geriatric

The envelope size most commonly used for correspondence is ____. A.) No. 6 B.) No. 10 C.) tan Kraft D.) No. 8 E.) No. 7

B.) No. 10

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do? A.) Offer to fill out the forms for the patient B.) Notify a member of the clinical staff immediately C.) Offer the patient some tissues to mop up the blood D.) Direct the patient to the patient restroom to clean up his arm E.) Ask the patient to have a seat in the reception area

B.) Notify a member of the clinical staff immediately

Which of the following would you include when establishing a medical office in a culturally diverse area? A.) Designate the office as an Americans-only clinic B.) Provide reading material in the second most prominent language C.) Hire only employees who can speak more than one language D.) Avoid reflecting various cultures in the reception area décor E.) Post signs in the reception area indicating that all patients must speak English

B.) Provide reading material in the second most prominent language

The Older Americans Act protects the elderly population against abuse, neglect, and ____. A.) malnutrition B.) exploitation C.) lack of employment D.) accommodating items emphasizing their age E.) severe medical conditions

B.) exploitation

The letter writer's initials followed by a colon or slash and the typist's initials constitute the ____. A.) closing B.) identification line C.) signature block D.) notations E.) subject line

B.) identification line

Cool colors include white, blue, and ____. A.) orange B.) mauve C.) dark brown D.) red E.) hot pink

B.) mauve

According to the OSHA computer workstations checklist, when working at a computer, wrists and hands should be ____. A.) held sideways toward the thumbs B.) straight C.) bent up slightly at the wrists D.) bent down slightly at the wrists E.) held sideways toward the little finger

B.) straight

Which of the following is not an activity involved with closing the office at the end of the day? A.) Secure all medical records B.) Forward calls to voicemail or the answering machine C.) Check the fax machine D.) Arm the security system E.) Put laboratory specimens in pick-up receptacle

C.) Check the fax machine

How should the chairs in the reception area be placed to produce the greatest amount of floor area? A.) In a circle B.) In rows C.) In the middle of the room D.) Against the walls E.) n a random pattern

D.) Against the walls

Tyler is returning from his lunch break. As he passes through the reception area, he notices a small, bright-pink pill lying on the floor near the counter. There are several people in the reception/waiting area, including a few small children. What should Tyler do? A.) Pick it up and ask if anyone in the room has lost a pill B.) Lecture the waiting patients on carelessness with medications C.) Dispose of the medication properly, out of the reach of small children D.) Pick it up and put it in his pocket for possible later use E.) Ask the receptionist to call housekeeping to vacuum the floor

C.) Dispose of the medication properly, out of the reach of small children

Which of the following USPS services provides either next-day or second-day delivery 365 days a year? A.) Priority Mail B.) Registered mail C.) Express Mail D.) First-class mail E.) Airmail

C.) Express Mail

Which of the following constitutes a fire hazard in the medical office? A.) Making sure all flammable items are stored properly B.) Prohibiting smoking in the facility C.) Using an open flame in the laboratory D.) Keeping flammable liquids away from heat sources E.) Reporting inoperative smoke detectors to the building manager

C.) Using an open flame in the laboratory

The steps in processing mail involve sorting, recording, annotating, and ____. A.) tracing B.) certifying C.) distributing D.) filing E.) registering

C.) distributing

There are three types of errors that can occur when you are preparing a document: formatting, data, and ____. A.) content B.) factual C.) mechanical D.) language E.) technical

C.) mechanical

United Parcel Service (UPS) delivers ____. A.) all mail within the local area the same day B.) only to post office boxes and drop-off locations C.) packages and provides overnight letter express service D.) letters and packages by ship to foreign countries E.) only items that weigh 11 ounces or less

C.) packages and provides overnight letter express service

Which of the following should be included when creating a reception area that is accessible to patients with special needs? A.) Make sure the sills long the floor in the doorways are metal or wood B.) Attach bars or rails 12 to 24 inches on the walls above the floor C.) Use only scatter rugs or unfastened carpet on the floor D.) Provide handrails in halls and bathrooms E.) Provide stairs instead of ramps for quicker office access

D.) Provide handrails in halls and bathrooms

Which of the following is an example of reading materials that should not be placed in the reception area? A.) General sports magazines B.) Nature magazines C.) Office information packets D.) Technical medical journals E.) Medical brochures or pamphlets

D.) Technical medical journals

Items smaller than a golf ball in a medical office reception area are ____. A.) fun for infants and young children B.) too tempting to be stolen C.) cheap in appearance D.) a choking hazard for young children E.) only appropriate in pediatric offices

D.) a choking hazard for young children

Warm colors include hot pink, red, and ____. A.) mauve B.) white C.) blue D.) orange E.) light green

D.) orange

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____. A.) No. 6 envelopes B.) clasp envelopes C.) correspondence envelopes D.) padded envelopes E.) tan Kraft envelopes

D.) padded envelopes

The content of a letter should ____. A.) discuss several topics at once B.) go back and forth between topics C.) be placed in a single paragraph D.) stick to the subject E.) contain the purpose of the letter at the end

D.) stick to the subject

Which of the following letter styles is generally considered too informal for a medical office? A.) Professional letter style B.) Modified-block letter style C.) Full-block letter style D.) Modified-block letter style with indented paragraphs E.) Simplified letter style

E.) Simplified letter style

A characteristic of mixed punctuation is ____. A.) no comma after the complimentary closing B.) no colon after the enclosure C.) no punctuation after the salutation D.) no period after the enclosure E.) a colon after Attention in the attention line

E.) a colon after Attention in the attention line

The provider's name and address that are printed at the top of formal business stationery is called ____. A.) full-block style B.) a signature block C.) a template D.) the identification line E.) letterhead

E.) letterhead

The complimentary closing is ____. A.) placed one line below the last line of the body B.) positioned at the writer's discretion C.) optional D.) placed one line below the attention line E.) placed two lines below the last line of the body

E.) placed two lines below the last line of the body

______________________________ typed with all lines flush left

Full block letter style

Patient information is protected by

HIPAA laws

What does OSHA stand for?

Occupational Safety and Health Administration

What is the PASS acronym for using a Fire extinguisher

Pull Aim Squeeze Sweep

Periodic fire drills are an essential part of a medical office's emergency ________ plan.

action

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.

address

Modified block letter style has ______________

dateline

The American Medical Informatics Association organization is responsible for establishing policies relating to _______.

e-mail

What parts of the body are susceptible to Repetitive motion injuries?

forearm wrist hand back

A shortened version of the SDS that is permanently affixed to a substance container is called the ________ label.

hazard

Each chemical container must have a _______________________

hazard label

Envelopes that have a transparent window are used for ________ and statements.

invoices

Another term for good ergonomic practice is body ________.

mechanics

Many healthcare providers receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

nonprescription

Some of the responsibilities of a medical ________ include greeting people, registering them, giving them directions, and answering the phone.

receptionist

It is important to keep a daily ________ that lists mail received, follow-up correspondence needed, and the date it is completed.

record

Guidelines for protection from hazardous wiring and poorly lit hallways ensure the _________ of staff and patients.

safety

Simplified letter style modifies full block by leaving off _____________________________

salutation and complimentary close

E-mail is not considered a(n) ________ method of communication because it can be intercepted by someone who is not the intended recipient.

secure

The ________ block is aligned with and typed three to four lines below the complimentary closing.

signature

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.

spell

Prepared in standardized format called a

template

Bodies of text that are used repeatedly that are saved in the computer for quick and easy access of this repeated information are called ____________.

templates