CIS 116 Test 3 Bamkole

John is trying to find everything on his computer associated with a new application that he downloaded. Is it true or false that when using the search box in Windows 10, you can search for an app or a file or search for its name on the web? True False

A) True

During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times. ​ What should you do when you realize you understand the problem? a. Actively listen to the client until he finishes explaining the problem. b. While the client is explaining the problem, start looking up the fix for the problem on your phone. c. Interrupt the client so that you can get to work right away. d. Ignore what the client is saying and get to work.

a. Actively listen to the client until he finishes explaining the problem.

What is another name for several small utility programs that are found in the Control Panel? a. Applets b. Extensions c. System processes d. Downloads

a. Applets

If you wish to install a new OS without disturbing the old one so that you can boot to either OS, what type of boot setup should you create? a. Dual b. Cross c. Controlled d. Selective

a. Dual

James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart. What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot? a. Enable Boot Logging b. Enable Debugging c. Enable Safe Mode with Command Prompt d. Enable Safe Mode

a. Enable Boot Logging

Which of the following is used to uniquely identify a computer on a network? a. IP address b. Microsoft ID c. Network ID d. Serial number

a. IP address

Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains. What can you tell Sara about the ESP partition? a. It was created by GPT to store Windows boot and startup files. b. It was created by GPT to store Windows OS files. c. It was created by the MBR to store Windows boot and startup files. d. It was created by Windows to store the Windows OS files.

a. It was created by GPT to store Windows boot and startup files.

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general. What should Derek do to defuse the situation? a. Let the customer vent and then restart the conversation. b. Defend the IT department. c. Hang up the phone. d. Call the supervisor and ask for help with the customer.

a. Let the customer vent and then restart the conversation.

What Windows process is responsible for authenticating users? a. Lsass.exe b. Winlogon.exe c. Csrss.exe d. Smss.exe

a. Lsass.exe

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time? a. Performance Monitor b. Event Viewer c. Resource Monitor d. Reliability Monitor

a. Performance Monitor

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time? a. Performance Monitor b. Event Viewer c. System Configuration d. Data Sources

a. Performance Monitor

A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused. Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connection? a. RDP, port 3389 b. SSH, port 22 c. DNS, port 53 d. Telnet, port 23

a. RDP, port 3389

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust? a. Resolution b. Color depth c. Refresh rate d. Multiple displays

a. Resolution

What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load? a. Secure Boot b. UEFI Defender c. BitLocker d. Execute Disable Bit

a. Secure Boot

Restore points are created at regular intervals and just before you install software or hardware by what utility? a. System Protection b. System Prevention c. System Restoration d. System Activation

a. System Protection

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer. Where can Wanda find this information quickly in Windows 10? a. System window b. Windows Information c. UEFI/BIOS System information d. System Information applet

a. System window

Manuel is working on a project in Visual Studio. He wants to keep this program showing on the entire desktop, but he also needs to have several other applications open so that he can research the project. ​ What feature in Windows 10 will allow Manuel to view Visual Studio on the full desktop and have other applications open at the same time? a. Task View b. Live tiles c. PowerShell d. Snap Assist

a. Task View

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error? a. The malware removal process changed the file association for the .doc file type. b. The DLL file for the .doc file type was erased during the malware removal process. c. The malware removal process deleted the file the user was attempting to open. d. The application used to open .doc files was corrupted during the malware removal process.

a. The malware removal process changed the file association for the .doc file type.

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons. What can Henry do about these corporate policy issues? a. Train the employees on why these issues are security concerns. b. Confront the employees about the issue. c. Wait until he returns to his office and inform his supervisor. d. Ignore the security problems.

a. Train the employees on why these issues are security concerns.

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue? a. Uninstall the application. b. Stop the application process in Task Manager. c. Disable the application in System Configuration. d. Stop the application process using taskkill.

a. Uninstall the application

What is it called when software is used to simulate the hardware of a physical computer? a. Virtual machine b. Dual boot c. Windows Run as Administrator d. Compatibility mode

a. Virtual machine

What is it called when a partition is formatted with a file system and assigned a drive letter? a. Volume b. Product key c. Path d. Operating system

a. Volume

What version of Windows 10 is a valid, in-place upgrade path for a computer that has Windows 7 Starter edition on it? a. Windows 10 Home b. Windows 7 Professional to Windows 8.1 to Windows 10 c. Windows 10 Pro d. Windows 10 Starter

a. Windows 10 Home

Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues. What tool can Henry use to create a bootable flash drive in Windows 10? a. Windows Media Creation tool b. Windows Media Center c. Windows DVD maker d. Windows ISO creator

a. Windows Media Creation too

What command can be used to check for file system errors? a. chkdsk /r b. mdsched c. sfc /scannow d. bootrec

a. chkdsk /r

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool? a. mdsched.exe b. dxdiag.exe c. compmgmt.msc d. taskschd.msc

a. mdsched.exe

Which of the following Windows commands will delete the files and directories at the destination location that no longer exist at the source location? a. robocopy /purge b. xcopy /y c. copy /v d. format /q

a. robocopy /purge

If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files? a. sfc /scannow b. chkdsk /r c. chkdsk /scannow d. sfc /r

a. sfc /scannow

What option, when passed to the shutdown command, will restart the local computer? a. /s b. /r c. /i d. /h

b. /r

The Master Boot Record (MBR) method of partitioning hard drives is limited to what maximum size of drives? a. 4TB b. 2.2TB c. 1TB d. 1.2TB

b. 2.2TB

What type of OS should you install for best performance when you have enough RAM? a. 8-bit b. 64-bit c. 32-bit d. 16-bit

b. 64-bit

If using a dual or multiboot configuration, what screen appears during the boot sequence? a. Secure Boot OS page b. Boot loader menu c. OS select BIOS screen d. Multi-Windows Login screen

b. Boot loader menu

Registry files, if deleted, can be restored from those saved in what folder? a. C:\Windows\System32\WinBackup b. C:\Windows\System32\Config\RegBack c. C:\Windows\System32\Config\Hive d. C:\Windows\System32\RegBack

b. C:\Windows\System32\Config\RegBack

During your service call at the residence of a customer, you discover you will need a part that you don't currently have. What should you do in this case? a. Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer. b. Explain the situation and give the customer options on how to order the part and when you will return to complete the repair. c. Leave and get the part and come back. d. Tell the customer to purchase the part and call when she receives it.

b. Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.

What type of storage drive contains spinning platters? a. Floppy disk drives b. Magnetic hard disk drives c. Solid-state drives d. Optical hard drives

b. Magnetic hard disk drives

In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes? a. Performance b. Processes c. Applications d. Services

b. Processes

Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO. What type of installation will you recommend for Zach? a. Custom installation b. Repair upgrade c. Network installation d. In-place upgrade

b. Repair upgrade

What term refers to a major update release on Windows 7? a. Update pack b. Service pack c. Security update d. System release

b. Service pack

A user is attempting to format a 4 TB HDD using NTFS but only has the option to format the disk with a size of approximately 2 TB. What is the most likely reason the user is unable to format the disk to its full capacity? a. The user chose a primary partition instead of extended partition. b. The disk is using the MBR partitioning scheme. c. The disk is using the GUID partitioning scheme. d. NTFS only supports up to 2.2 TB volume sizes.

b. The disk is using the MBR partitioning scheme.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue? a. Windows does not have a file association for the application. b. The operating system or driver is causing the issue. c. The pagefile.sys file is missing or corrupt. d. The application is corrupt or missing.

b. The operating system or driver is causing the issue.

A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup? a. The technician should back up user data and reinstall Windows and all applications. b. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot. c. The technician should disable all scheduled tasks in Task Scheduler and reboot the system. d. The technician should permanently disable all startup processes in System Configuration.

b. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue? a. The user is mistyping the command at the command line. b. The user must open the command-line interface using Run as administrator. c. The user needs to sign out and sign back in as an administrator. d. The computer has a failing hard disk drive.

b. The user must open the command-line interface using Run as administrator.

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message? a. The user is running a Windows Home edition and not a professional edition. b. The user must run the command using an elevated command prompt. c. The utility needs to be launched from the GUI. d. The user is signed in to Windows as a standard user.

b. The user must run the command using an elevated command prompt.

Sam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup. What is the easiest way for Sam to install the application on all the computers? a. Go to the Windows Store and install the software on each computer. b. Use a network share to share the installation files. c. Have a USB device for every computer. d. Have multiple copies of the software on a DVD.

b. Use a network share to share the installation files.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion? a. Use Device Manager to verify the printer is properly recognized. b. Use the Services Console to stop and start the Spooler service. c. Use File Explorer to erase all print jobs in the print queue. d. Use services.msc to disable the Spooler service.

b. Use the Services Console to stop and start the Spooler service.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next? a. Use the taskkill utility to end the explorer.exe process. b. Use the tasklist utility to locate the PID for the explorer.exe process. c. Use the taskkill utility to locate the PID for the explorer.exe process. d. Use the tasklist utility to end the explorer.exe process.

b. Use the tasklist utility to locate the PID for the explorer.exe process.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user? a. Processes b. Users c. App history d. Startup

b. Users

If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re-formatted during the install, where will the files from the old installation be? a. Windows b. Windows.old c. system32 d. Program Files (saved)

b. Windows.old

What command can be used to repair a dual boot system? a. bootrec b. bootsect c. bcdedit d. bootrep

b. bootsect

What command should you use to rearrange parts of files on the drive so they are contiguous? a. chkdsk b. defrag c. shutdown d. format

b. defrag

A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc. ​ What command would perform this function? a. cd.. b. dir e:\*.doc /s c. dir *.doc d. dir e:\*.doc /p

b. dir e:\*.doc /s

What command can be used to totally wipe a hard drive clean, including the partitioning system? a. bootrec b. diskpart c. bcdedit d. wpeinit

b. diskpart

A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console? a. mdsched.exe b. mmc.exe c. perfmon.msc d. eventvwr.msc

b. mmc.exe

Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load. Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem? a. winload.efi b. smss.exe c. lsass.exe d. csrss.exe

b. smss.exe

As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed? a. Boot in Safe Mode b. Boot in Safe Mode with Networking c. Advanced Boot Options screen appears d. Gives the Command prompt

c. Advanced Boot Options screen appears

From this window, where do I click next to get to the following window? ​ a. System protection b. Change settings c. Advanced system settings d. Device Manager

c. Advanced system settings

Isaac was assigned to work on a computer in his company's R&D department. While working on the system, Isaac received several text messages and emails from his coworkers about another issue in the data center. Isaac answered the text messages as they came in and finished working on the computer system in the R&D department. The next day Isaac was called into his supervisor's office. His supervisor told him that he received a complaint that Isaac was on his phone instead of working on the problem with the computer. ​ What should Isaac have done differently to avoid this complaint? a. Provided proper documentation. b. Clarified with the client the nature of the problem. c. Avoided distractions. d. Made sure he was culturally sensitive.

c. Avoided distractions.

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started? a. Device driver b. Kernel c. BIOS/UEFI setup d. Control Panel

c. BIOS/UEFI setup

Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows? a. Format the separate disks using the NTFS file system. b. Assign drive letters to each of the separate disks. c. Convert basic disks to dynamic disks. d. Shrink each disk volume to an equal size.

c. Convert basic disks to dynamic disks.

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service? a. Processes b. Performance c. Details d. Startup

c. Details

You can use what utility to convert two or more basic disks to dynamic disks? a. System Management b. Windows Management c. Disk Management d. Disk Config

c. Disk Management

When working with customers, you should always try to keep a positive attitude. Why is it important to maintain a positive attitude when working with customers? a. Helps you to be more reliable. b. Shows that you have the knowledge needed to fix the problem. c. Helps to establish a good customer relationship. d. Helps the customer feel confident you can fix the problem.

c. Helps to establish a good customer relationship.

How often does Windows automatically defragment a hard drive or trim a solid-state drive? a. Once a month b. Once an hour c. Once a week d. Once a day

c. Once a week

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications? a. Open Task Scheduler and end the scheduled task associated with the application. b. Restart Windows and relaunch the application to verify it will launch. c. Open Task Manager and end the process associated with the application. d. Press the computer power button and hold it for five seconds.

c. Open Task Manager and end the process associated with the application.

What is a snapshot of the system settings and configuration called? a. Rollback point b. Rollback unit c. Restore point d. Restore unit

c. Restore point

In Windows 10, you can find this user-friendly interface to access numerous Windows settings? What is the name of this user-friendly interface? a. Computer Management console b. Administrative Tools c. Settings app d. Control Panel

c. Settings app

What Windows utility can be used to find out what processes are launched at startup? a. Computer Management b. Task Manager c. System Configuration d. Microsoft Management Console

c. System Configuration

A user wants to make sure he can quickly restore his computer after a drive failure to the state it was in when Windows and all its apps were initially installed. Which backup type will be most useful in this scenario? a. File History backup b. System Restore c. System image backup d. Restore points

c. System image backup

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times. What tool should you use first to help repair your computer? a. Run sfc /scannow for Windows RE command prompt. b. Use BIOS to see if the hard drive is available. c. Use Safe Mode to boot. d. Use Startup Repair.

c. Use Safe Mode to boot.

Andrew is researching a new operating system for the computers at his workplace. His boss wants the computers to be able to connect to the cloud and thus have security in case the laptops are stolen. What version of Windows 8.1 does not have the ability to lock the hard drive so that it is unusable if removed from a laptop? a. Windows 8.1 Basic b. Windows 8.1 Enterprise c. Window 8.1 Core d. Windows 8.1 Pro

c. Window 8.1 Core

Larry wants to upgrade to Windows 10. He will use his computer both at home and at work and will need to connect to his company's Wi-Fi network to share files over the network. Which version of Windows 10 would you recommend to Larry? a. Windows 10 Enterprise b. Windows 10 Education c. Windows 10 Home d. Windows 10 Pro

c. Windows 10 Home

Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet. Where can Eric go to look up the device driver's filename to determine what device uses the device driver? a. Windows BCD b. Windows\System\drivers folder c. Windows\System32\drivers folder d. Window\Drivers

c. Windows\System32\drivers folder

What command creates a subdirectory under a directory? a. rd b. cd c. md d. makedir

c. md

What command can be issued within Windows RE to enable networking? a. ipconfig start b. netsh if up c. wpeinit d. netconf load

c. wpeinit

What type of software is used to control a computer? a. Application b. Interface c. Utility d. Operating system

d. Operating system

What is the maximum number of partitions allowed using the GUID Partition Table (GPT) method for partitioning a drive for Windows? a. 4 b. 64 c. 256 d. 128

d. 128

What is the maximum amount of memory supported by a 32-bit Windows operating system? a. 16GB b. 1GB c. 32GB d. 4GB

d. 4GB

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications. ​ What is this area called in Windows 10? a. Control Panel b. Cortana c. Task View d. Action Center

d. Action Center

Richard has been called to the human resources department to repair a desktop computer. The woman using the computer is currently working on the company's payroll and wants to get her computer working quickly so that everyone will be paid on time. While working at her desk, Richard notices that the paperwork she is entering into the system has his coworkers' bank account information. ​ What should Richard do when he discovers this paperwork? a. This information might be useful to have, so he should take a picture. b. Ignore the paper and finish working on the computer. c. Put something over the papers so that he can't see the information. d. Ask the client to remove the documents.

d. Ask the client to remove the documents.

Where should a user disable virus protection settings that might prevent the boot area of the hard drive from being altered? a. Control Panel b. Start menu c. Device Manager d. BIOS/UEFI setup

d. BIOS/UEFI setup

Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup? a. Safe Mode with Networking b. Event Viewer c. Windows Boot Manager d. Boot Logging

d. Boot Logging

What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed? a. In-place upgrade b. Standard c. Dual boot d. Clean install

d. Clean install

Jenny is preparing to install Windows 10 on a system that has a version of Windows 8.1 installed. This version of Windows 8.1 runs slowly and crashes occasionally. The optical drive also does not work, so Jenny decides to use a flash drive to install Windows 10. Jenny wants to remove all the programs and data from the computer and start over with Windows 10. What type of installation should Jenny perform? a. Repair installation b. In-place upgrade c. Recovery installation d. Custom installation

d. Custom installation

George is working onsite at a client's desk. The client's phone rings during George's visit, and the client explains that she must take the call. What should George do in this situation? a. Explain he does not have time to wait. b. Leave and go to another client. c. Stay and work on the computer during the phone call. d. Excuse himself and check back when the call is complete.

d. Excuse himself and check back when the call is complete.

The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence? a. F10 b. F4 c. F12 d. F8

d. F8

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi? a. File path b. File name c. File version d. File extension

d. File extension

Tracy has completed installing Windows 7 on a computer and is ready to install a printer. Tracy attaches the printer to the computer and a message pops up that a new device is being installed. When the process is done, she tries to locate the printer, but the printer is not available. What can Tracy do to use the printer? a. Check UEFI/BIOS to make sure printing is enabled. b. Turn the printer off and on again. c. Check the printer cable. d. Install the driver from the manufacturer's website.

d. Install the driver from the manufacturer's website.

Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer. ​ What should Patrick have done to avoid this situation? a. Actively listened to the user. b. Provided proper documentation on the service provided. c. Not been distracted by text messages while working on the computer. d. Offered the user different repair options.

d. Offered the user different repair options.

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue? a. Call the customer and ask him to describe the error message. b. Boot into Safe Mode with Networking. c. Disable all startup processes and services. d. Research the error message on the web.

d. Research the error message on the web.

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use? a. Resource Monitor b. Task Manager c. Print Management d. Services Console

d. Services Console

What types of physical drives does Windows disable defragmenting, but provides another method of optimization? a. Magnetic hard drives b. Virtual drives c. Foreign drives d. Solid-state drives

d. Solid-state drives

What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process? a. F8 b. Enter c. F5 d. Spacebar

d. Spacebar

What is responsible for getting a system up and going and finding an OS to load? a. BootMgr b. Windows Boot Manager c. Setup BIOS/UEFI d. Startup BIOS/UEFI

d. Startup BIOS/UEFI

A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue? a. System Configuration b. Computer Management c. Component Services d. System Restore

d. System Restore

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue? a. Windows 10 does not use System Restore. b. Windows 10 is corrupt. c. File History is turned off. d. System Restore is turned off.

d. System Restore is turned off.

Why does a normal hard boot take longer than a normal soft boot? a. The power takes time to reach the computer b. The operating system must initialize c. Windows must enter Recovery mode d. The initial steps must be performed by the BIOS/UEFI

d. The initial steps must be performed by the BIOS/UEFI

If a storage pool is configured as if it has more virtual storage than the physical drives actually offer, what feature is being used? a. Lazy zeroing b. Thick provisioning c. Implicit zeroing d. Thin provisioning

d. Thin provisioning

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem? a. Disable application startup. b. Restart services. c. Kill tasks. d. Update network settings.

d. Update network settings.

William's supervisor wants to create a test lab at the company in order to test Windows 10 updates. He has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed. What will William use to install Hyper-V in Windows 10? a. Microsoft website b. Windows Store c. Windows installation disk d. Windows features

d. Windows features

What command can be used to scan for Windows installations not stored in the BCD? a. bootrec /fixmbr b. bootrec /fixboot c. bcdedit d. bootrec /scanOS

d. bootrec /scanOS

In order to ensure drive health, what command should you use to search for a repair file system error? a. defrag b. Analyze c. Optimize d. chkdsk

d. chkdsk

A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions. Which of the following will support these requirements? a. FAT32 b. exFAT c. CDFS d. NFS e. NTFS

e. NTFS

A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis. Which of the following Storage Spaces features describes this functionality without the need to also reconfigure the available space to users? a. Three-way mirror b. Two-way mirror c. Parity d. Resiliency e. Thin provisioning

e. Thin provisioning

Which of the following is not considered good customer service? (Select all that apply.) a. Meet expectations. b. Meet timelines, and if not possible, explain why. c. Be on time. d. Avoid distractions. e. Follow up with the customer. f. Disclose the experience on social media.

f. Disclose the experience on social media.