CIS CH2

False

Systems requests seldom are aimed at improving service to users within a company.

False

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.

Pareto chart

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.

False

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

better performance, reduced cost, improved services to customers

The main reasons for systems requests are _____.

fact-finding

The objective of _____ is to gather data about project usability, costs, benefits, and schedules.

computer resources committee

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.

SWOT (Strength, Weakness, Opportunities, and Threats) analysis

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

False

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

business case

The term _____ refers to the reasons, or justifications, for a proposal.

Customer relationship management components

They provide automated responses to sales inquiries, online order processing, and inventory tracking.

Systems request

This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.

project creep

To avoid the problem of _____, a project's scope should be defined as clearly as possible.

EPOD (Electronic proof of delivery)

Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

schedule feasibility

When assessing _____, a systems analyst must consider the interaction between time and costs.

True

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

Schedule feasibility

When assessing this, a systems analyst must consider the interaction between time and costs.

fishbone diagram

When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

Creating a new report for a user

Which of the following is an example of a discretionary project?

An online package tracking system that improves service and decreases the need for clerical staff

Which of the following is an example of a tangible benefit?

A user-friendly system that improves employee job satisfaction

Which of the following is an example of an intangible benefit?

Electronic proof of delivery

With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Intangible benefits

_____ are advantages that are difficult to measure in dollars but are important to a company.

Competitors, technology, suppliers

_____ are external factors that shape corporate IT choices.

Strategic plan, user requests, company finances

_____ are internal factors that shape corporate IT choices.

Tangible benefits

_____ are the benefits that can be measured in dollars.

Customer relationship management (CRM)

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

TCO (Total cost of ownership)

_____ includes ongoing support and maintenance costs, as well as acquisition costs.

Performance

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

Schedule feasibility

_____ means that a project can be implemented in an acceptable time frame.

Operational feasibility

_____ means that a proposed system will be used effectively after it has been developed.

Economic feasibility

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

Strategic

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

Technical feasibility

_____ refers to the practical resources needed to develop, purchase, install, or operate a system.

Tangible benefits

_____ result from a decrease in expenses, an increase in revenues, or both.

EPC (Electronic product code)

_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.

Mission statements

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.

financial, human, technical

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.

constraint

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

case for action

A _____ is a summary of a project request and a specific recommendation.

fishbone diagram

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

critical success factor

A _____ must be achieved to fulfill a company's mission.

fishbone

A popular technique for investigating causes and effects is called a _____ diagram.

False

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.

systems request

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.

survey

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

True

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

True

Competition drives many information systems decisions.

project scope

Determining the _____ means defining the specific boundaries, or extent, of a project.

False

Economic activity has a negligible influence on corporate information management.

JIT (Just-in-time)

Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

True

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.

biometric devices

Hardware-based security controls include _____.

introduction

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

findings

In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.

appendix

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.

False

In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.

False

Information systems that interact with customers usually receive low priority.

True

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.

Case for action

It is a summary of a project request and a specific recommendation.

Just-in-time

It is a system that provides the right products at the right place at the right time.

Electronic product code

It is a technology that is expected to overshadow bar code technology in the future.

False

It is easier to assign dollar values to intangible benefits.

Organization chart

It shows formal reporting relationships of a group.

Systems development

It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.

Preliminary investigation

Its end product is a report to management.

schedule feasibility

Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,the project received is different from the usual projects they handle. Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.

operational feasibility

Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,the project received is different from the usual projects they handle. Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____

CRM (Customer relationship management)

Many companies implement _____ systems that integrate all customer-related events and transactions.

False

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.

economic feasibility

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

operational feasibility

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

technical feasibility

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

greatest benefit, at the lowest cost, in the shortest period of time

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

discretionary

Projects where management has a choice in implementing them are called _____ projects.

nondiscretionary

Projects where management has no choice in implementing them are called _____ projects.

project creep

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.

mission statement

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

systems request, followed by a preliminary investigation, which includes a feasibility study

Systems development typically starts with a _____.