CMST 2061 Final
true
"Great job with that client presentation!" is an example of confirming communication. Select one: a. True b. False
false
New media have not changed how much or how often we communicate, which have remained relatively constant, but have just change how the communications are transmitted. Select one: a. True b. False
false
Role-taking is made easier when new media are used. Select one: a. True b. False
c
Responding to criticism constructively can be accomplished by Select one: a. Being immediate. b. Asserting your rights and responsibilities. c. Asking for clarification. d. Denying the validity of the evaluation.
d
Software or online programs like doodle.com allow group participants to log on and... Select one: a. Post agenda items b. Contribute to the group's goals c. Post discussion ideas d. Coordinate their schedules
c
Team potency is determine in large part by Select one: a. The talent level and abilities of individual team members. b. The number and variety of team members. c. External organizational support, such as information access, capital, and recognition. d. The rank of team members in the organizational hierarchy.
b
Transformational team leaders Select one: a. Are less likely to emerge in virtual groups. b. Communicate a vision. c. Are common in most work teams. d. Apply negative sanctions only when necessary.
b
Transformational team leaders Select one: a. Model good behaviors. b. All of the above c. Challenge conventions and take risks. d. "Sell" their vision and ideas to others.
false
A person's rank indicates which specialized activity or behaviors they perform within the organization Select one: a. False b. True
false
According to Work-Family Border Theory, individuals tend to keep their work and family lives distinct and separate. Select one: a. False b. True
a
According to work-family border theory Select one: a. The work and life domains have permeable borders that individuals move in and out of throughout the day. b. It is important to keep your family and friends and work colleagues separate when using social networking, such as Facebook. c. There are sharp strong borders between work and family life that must be respected, keeping work and life separate. d. People, such as many immigrants, who live near borders often work as a family unit.
false
Almost any or all tasks are suitable for team work. Select one: a. False b. True
b
Amer lives in Boston and Terre lives in Portland. Which principle of "new media" would allow them to be able to work together on a regular basis? Select one: a. New media enable globalization. b. New media remove the barriers of time and space. c. New media allow for an increase in the amount of information. d. New media provide opportunities for interaction.
b
Approximately how many hours a week do U.S. workers spend in meetings? Select one: a. 2 b. 5.5 c. 15 d. 10.5
false
Child-free workers in the US appear to be treated equally and similarly to their childburdened counterparts. Select one: a. False b. True
b
Communication trainers typically provide training for which of the following skills to clients? Select one: a. Using computer graphics in business presentations b. All of the above c. Avoiding sexual harassment issues d. Delivering sales presentations
true
Demotivated teams with a lack of urgency about their tasks are likely to fail. Select one: a. False b. True
b
Developing a good relationship with a "bad" boss begins with Select one: a. Confronting your boss's bad behavior b. Becoming a trusted employee. c. Avoiding your boss when she/he is behaving badly. d. Communicating your concerns to the boss.
true
Doodle.com is an online meeting planning wizard. Select one: a. False b. True
b
Ensuring that guests to a meeting are not left waiting, the leader of the group must schedule them as Select one: a. Time sensitive b. Time certain c. Time command d. Time commitment
true
Even if a coworker does not seem particularly trustworthy, it can be a good idea to proceed as though he or she is trustworthy in order to build good working relationships. Select one: a. False b. True
true
Formal training evaluation can take place during and after training. Select one: a. False b. True
true
Formative evaluations are more critical when training programs extend beyond a few hours or an afternoon. Select one: a. True b. False
false
Good personality characteristics and communication habits are stronger in group contexts than bad personality characteristics and communication habits. Select one: a. False b. True
d
Good training objectives must be observable, measurable, attainable and ... Select one: a. Pre-approved b. Identifiable c. Documentable d. Specific
false
Good training usually unfolds as the session progresses, rather than following a predefined agenda. Select one: a. True b. False
a
Group members who engage in social loafing likely to do so because Select one: a. They assume others on the team are loafing, too. b. They are guilty of group think. c. They perceive that the others simply won't care what they do.
true
Groups or work teams rely on norms, roles, ranks, and controls in order to function. Select one: a. False b. True
true
Groupthink is the well-documented phenomenon of team members' overwhelming drive to reach consensus, disregarding critical analysis and alternative solutions. Select one: a. True b. False
a
How will the meeting be presented for evaluation? Select one: a. You and your group members will present either in class or through an online virtual meeting during the class time assigned. b. You will video the meeting and upload it to Moodle c. None of these are ways to turn in the meeting presentation d. You will watch a meeting from another group and evaluate it as your group meeting grade
true
How you handle evaluative feedback can make a significance difference in how you are perceived at work. Select one: a. True b. False
d
If you are chairing a meeting and disagree with the group, you should Select one: a. Be certain not to invite the members with whom you disagree to the next meeting. b. Clearly and strongly express your difference of opinion. c. Table that meeting item until you have time to develop support for your position. d. Ask question that redirect or point our alternatives.
d
If you desired training outcome is a particular skill, you would likely want to choose which teaching method? Select one: a. Presentation b. Panel discussion c. Case study d. Role-playing
c
If you desired training outcome requires problem-solving skills, you would likely want to choose which teaching method? Select one: a. Worksheets b. Lecture c. Collaborative teamwork d. Demonstration
true
If you have a mediocre boss, there are communication strategies you can use to improve the situation. Select one: a. False b. True
false
In general, business e-mail should be responded to within one hour. Select one: a. True b. False
a
In the context of social organizations, norms are Select one: a. Rules that all organization members are expected to follow. b. The members of the organization who act most traditionally. c. The average personality type of organization members. d. The "regulars" -- organization members who have been there the longest.
true
Individual priorities can get in the way of teamwork. Select one: a. True b. False
false
Individuals in an organization may or may not be expected to follow norms, depending on their rank. Select one: a. False b. True
d
Individuals report spending how much of their time at work communicating with others? Select one: a. 50% b. 90% c. 25% d. 70%
c
Javier is in charge of organizing a meeting and has developed an action plan specifying and prioritizing what will be done. He has created Select one: a. The discussion map. b. The parliamentary procedure. c. The meeting agenda. d. The meeting load.
false
Less than half of all U.S. organizations rely on work teams. Select one: a. False b. True
true
Meeting facilitators should be mindful of time management. Select one: a. False b. True
true
Meeting facilitators should reinforce others' participation during meetings. Select one: a. True b. False
a
Meeting load refers to Select one: a. The frequency and lengths of meetings attended. b. The catering and AV requirements for a meeting. c. The number of agenda items for a meeting. d. The number of stakeholders who will be present at a meeting.
false
Meeting minutes are a form of follow-up. Select one: a. True b. False
a
Minutes to a meeting should generally be Select one: a. Posted as soon as possible b. Distributed to only the officers of the group c. Written from recorded conversations d. Posted anytime before the next scheduled meeting
false
Most companies discourage workers from developing close friendships with each other because research has shown they get less done, while taking to time to do it and have more accidents. Select one: a. False b. True
c
Often, to have successful interpersonal relationships at work, you need to initiate them. The best way to initiate workplace relationships likely is Select one: a. Dress or behave in a way that stands out at let coworkers come to you. b. Wait until you are not busy and can put work into having a substantive conversation with someone. c. Offer a simple greeting and small talk on a safe topic, such as the weather. d. Start a conversation with someone new on a hot topic such as a political issue, as they are sure to have an opinion to share.
false
Once the agenda for a meeting has been planned, it should not be altered prior to that meeting. Select one: a. True b. False
c
One of the most important byproducts of active participant involvement in meetings is Select one: a. Alleviating boredom. b. None of the above c. Providing an excuse to socialize. d. Increasing "buy-in" to decisions made. Feedback
true
One team member can disrupt a team enough to have a significant negative impact on group functioning. Select one: a. False b. True
c
One well-documented problem in the business world is groupthink. Groupthink refers to Select one: a. Assigning each team member a specific aspect of the team's task to think about. b. Analyzing business dynamics by the different stakeholder groups involved. c. An overwhelming drive by team members to reach consensus without critical analysis or regard for alternative solutions. d. Analyzing how certain audiences, or groups, think about certain issues, products, etc.
true
People report spending approximately 70% of their time at work communicating and two-thirds of that is spent talking. Select one: a. False b. True
true
Preparing an agenda is an important step to planning a successful business meeting. Select one: a. False b. True
c
Research reveals that meeting frequency negatively affects employees' Select one: a. Feelings of fatigue b. Frustrations with work left unfinished c. All the above d. Perceptions of workload Feedback
true
Research suggests that the increasing degrees of virtuality negatively affect team members' satisfaction and perceptions of team effectiveness. Select one: a. False b. True
b
Sarah is working to develop some solid friendships at her new job. She decides it is appropriate to reveal more about herself to a new friend, Joni. When considering things she could reveal, she wisely chooses to confide that Select one: a. She had a fantastic and wild weekend, but can't remember the guys' full name. b. She had an overseas internship out of college and can still speak some French. c. That she is somewhat unhappy with her salary of $42,000. d. That she doesn't think the boss has particularly good management skills.
b
Some set of rules for interaction should be established for all business meetings. Select one: a. False b. True
true
Some set of rules for interaction should be established for all business meetings. Select one: a. False b. True
a
Teams that focus on processing information, such as planning, making decisions, and solving problems are called Select one: a. Project teams b. Production teams c. Deliberate teams d. Differentiated teams
a
Teams which engage in some kind of hands-on activity to accomplish behavioral tasks are called Select one: a. Production teams b. Project Teams. c. Action teams. d. Ad hoc teams.
d
The "bad apple" member can be managed by Select one: a. Giving the individual a lot of positive attention b. Team members' decision to exclude the individual c. Team members' efforts to punish or sanction bad behavior d. None of the above.
false
The adage "two heads are better than one" properly indicates that holding a meeting is always a good idea. Select one: a. True b. False
d
The collective pursuit of an objective and a set of rules and expectations that define the group's interaction are two criteria for defining a team. Another is Select one: a. A minimum of three or four people who meet on a regular basis. b. Members who share goals of personal fulfillment, engagement, or companionship. c. Members who occupy the same space or share a common characteristic. d. Shared responsibility for the outcome.
false
The fact that a group of people occupy the same space or share a common characteristic is sufficient basis for calling them a team. Select one: a. True b. False
true
The follow-up after a meeting can often be more important than what happened during a meeting. Select one: a. False b. True
b
The grace period for the meeting facilitation is how long? Select one: a. there is no grace period b. 2 minutes, so technically you are ok with time if you go 13 - 17 minutes c. 1 minute, so you can go 10 to 11 minutes d. 2 minutes, so you can go 8 to 12 minutes
false
The meeting organizer should avoid setting the agenda for a meeting, as that may come off as heavy-handed and stifle creativity. Select one: a. True b. False
c
The minutes of a meeting should be provided to Select one: a. Only to those who could not make the meeting. b. Only to the meeting officers. c. All meeting participants. d. Only the meeting participants who will be at the next meeting.
c
The most prominent example of "border crossers" can be found in Select one: a. Workers with children. b. Employer/employee interactions. c. Workplace romances. d. Intergenerational coworkers.
false
There are inherent, biological differences which account for how men and women communicate differently. Select one: a. True b. False
a
Those who criticize teamwork activity as unproductive and useless are typically Select one: a. Those who lack skills interacting in teams. b. Those who work in virtual teams. c. Those who lack a sense of urgency. d. Social loafers.
b
Those who use communication technology naturally, skillfully, and effortlessly are called Select one: a. Digital experts b. Digital natives c. Digital sophisticates d. Digital immigrants
true
Training may be delivered based on the advice of a consultant who believes it will help solve an organizational problem. Select one: a. False b. True
a
Under-accommodative communicators in the workplace are generally Select one: a. Older b. More productive c. Lower ranked in the organization d. Female
b
What do ranks do in an organization? Select one: a. Define our jobs. b. Define our position. c. Regulate our behavior.
c
What is accommodation in the context of interpersonal communication? Select one: a. Imitating the other's manner of speaking when speaking to them b. Letting the other have their way regarding what is being communicated c. Adjusting your communication style to match the communication style of the other d. Accepting office norms that may encourage interpersonal communication in lavatories
b
What is the most important thing to remember when generating solutions? Select one: a. All of these are true when generating solutions b. Solutions must be generated without evaluation c. Solutions should be checked against criteria in this step d. Solutions should be linked to time or cost only
b
When a talkaholic dominates a meeting, what should the chair do? Select one: a. Interrupt at the first possible pause b. Avoid eye contact; ask for others' input c. Tell the individual that others wish to contribute, too d. Be patient and courteous; simply wait for the individual to finish
d
When a talkaholic dominates a meeting, what should the chair do? Select one: a. Interrupt at the first possible pause b. Be patient and courteous; simply wait for the individual to finish c. Tell the individual that others wish to contribute, too d. Avoid eye contact; ask for others' input
d
When compared to individuals working alone, groups or teams of people working together almost always result in Select one: a. All the above. b. Higher quality decisions. c. Greater creativity. d. Making complex tasks more doable.
a
When individuals in a group prioritize cohesiveness over conflict, flawed decisions and failed policy follow. This phenomenon is called Select one: a. Groupthink b. The contagion effect c. Group deliberation d. The "lost in a crowd" effect
a
When participants are asked to provide observations and reactions to training, it is referred to as Select one: a. An other assessment. b. A needs assessment. c. An objective assessment. d. A formative evaluation.
a
When two people are texting each other, asking questions, and receiving feedback almost instantly, the medium is likely to be Select one: a. Synchronous b. Connective c. Deliberate d. Asynchronous
false
When two people are using online instant messaging at the same time, they are engaged in asynchronous communication. Select one: a. False b. True
c
Which communication channel is "richest?" Select one: a. Voice mail b. E-mail c. Cell phone d. Blogging
d
Which generation demonstrates greater reliance on technology and more emphasis on leisure time? Select one: a. Baby Boomers b. The Lost Generation c. Generation X d. Generation Y
b
Which new media format would be least likely to limit role-taking? Select one: a. Email b. Video conferencing c. Text messaging d. VOIP
b
Which of the following is NOT a characteristic of an effective team member? Select one: a. They voice minority views or controversial ideas. b. They easily agree and act like other team members. c. They are consistent, predictable, and dependable. d. They disagree with other team members at times.
c
Which of the following is a good practice to follow when responding to criticism? Select one: a. Generalize the criticism and see how it might apply to other areas of your work performance. b. Avoid eye contact to make it harder for them to guess what you think about their critique. c. Allow them to fully voice their criticism while carefully considering its meaning. d. Mentally construct defenses for yourself while listening so you are ready to rebut it.
d
Which of the following is true for the meeting facilitation? Select one: a. An agenda is not necessary b. The agenda should focus on the case you are covering c. You agenda must include solutions for the case d. You must turn in an agenda
c
Which of the following should be tied specifically to the training objectives? Select one: a. None of the above b. Self-assessment c. Summative evaluation d. Formative evaluation
a
Which of the following would be most characteristic of a digital native? Select one: a. Posts videos on YouTube.com of their best business presentations b. Has a landline phone and a cell phone for emergencies and travel c. Has an office assistant who manages email their preferences and computer settings d. Sometimes orders books online at Amazon.com
false
Which people are asked to participate in a meeting generally matters very little. As long as the meeting has a quorum. Select one: a. True b. False
d
While new media have made virtual teams more popular, research has suggested that the degree of virtuality negatively affects team members' Select one: a. Ability to work in face-to-face teams. b. Perceptions of each other. c. Ability to integrate their individual contributions. d. Perceptions of team effectiveness.
b
Why do we introduce the problem? Select one: a. Because we need to understand what limits the solutions have b. Because many times there is more than 1 problem c. Because people might forget what it is otherwise d. All of these are reasons
false
Younger people are often perceived as under-accommodative in their encounters with older people. Select one: a. False b. True
d
eam potency is largely a function of Select one: a. The complexity of the task assigned b. The level of organizational support c. Ground rules d. The team's standards for performance
c
f you are running a meeting and an agenda item is consuming too much time, with closure seeming unlikely, you may need to Select one: a. Make an executive decision on the item yourself. b. None of the above c. Table the discussion. d. Remove the item from consideration entirely.
