CMST 2064 Chapter 12 Final

Duarte and Snyder recommend a set of best practices for making electronic meeting system conferences more effective. Which of the following answers in NOT a best practice for this type of group meeting? a. Make sure everyone in the group has a turn facilitating the meeting to keep the group moving through the agenda. b. Make sure everyone's system is compatible and working properly. c. Develop a clear and focused agenda and set of technical instructions. d. Decide if and when input will be anonymous for activities such as brainstorming and voting. e. Rotate functions such as sorting information to avoid fatigue

A

The digital divide refers to a. inequalities in access to, distribution of, and use of information technology between 2 or more populations. b. inequalities in quality and quantity of participation in virtual groups by members. c. inequalities in the amount of money spent on computer technology for groups serving different departments in a company or association. d. inequalities in the credibility given to online resources such as Wikipedia. e. all of the above.

A

Which of the following answers is a disadvantage of using videoconferences to conduct group meetings? a. They are not effective for collecting data and detailed planning. b. They are not effective for collaborative decision making. c. They are not effective for negotiating interpersonal conflicts. d. They are not effective for problem solving. e. They are not effective for sharing information

A

A _______________ is a coordinated phone call among 3 or more group members. a. videoconference b. audioconference c. group support system d. meetingware session e. computerized meeting

B

A study by Staples and Webster identifies several "best practices" that can significantly improve group performance and member satisfaction in virtual groups. Which of the following answers is NOT one of their best practices? a. We have the right people, skills, and funding to achieve our goal. b. We have members who prefer to work in virtual groups rather than in face-to-face meetings. c. We have adequate electronic communication skills training. d. We have adequate remote coordination skills training. e. We have appropriate and effective information technology and support.

B

According to your textbook, software and hardware that provide group members with the ability to generate and evaluate ideas, make decisions, and use different voting procedures are known as a. meeting ware. b. group decision support systems c. decision ware. d. task ware. e. problem ware

B

Dr. Ivan Goldberg lightheartedly posted a diagnosis for _______________, which he described as a maladaptive pattern of internet use leading to clinically significant impairment or distress. a. virtual group conflict b. internet addiction disorder c. group polarization d. technology apprehension e. synchronous paralysis

B

Which country is the most wired nation on the planet? a. Japan b. South Korea c. the United States d. Israel e. Australia

B

Which of the following answers is NOT an advantage of using group decision support systems to conduct group work? a. They usually result in shorter and more productive meetings. b. They require training, facilitation, and technical support. c. They are efficient ways to tap expertise and opinions. d. They can reorganize and prioritize ideas and issues in a variety of ways. e. They are good for brainstorming, displaying data, and evaluating options

B

Which of the following answers is NOT an advantage of using group decision support systems? a. They are good for brainstorming. b. They require very little technical training and assistance. c. They facilitate collaboration. d. Input can be anonymous. e. The process can inhibit groupthink

B

Which of the following answers is NOT an essential guideline for conducting and participating in an effective videoconference? a. Limit participation to no more than 3-6 group members. b. Dress appropriately. c. Identify yourself by name whenever you speak. d. Always keep your comments short and to the point. e. all of the above

B

Which of the following answers is an advantage of using bulletin boards to conduct virtual meetings? a. They are effective for debating controversial issues. b. They are effective for brainstorming and information sharing. c. They are effective for collaborative decision making. d. They save time, encourage participation, and avoid information overload. e. They are easy to organize.

B

All of the following statements represent disadvantages to using audioconferences EXCEPT a. They can make group members feel isolated. b. They may reduce group cohesion. c. They are less expensive than videoconferences. d. They are ineffective for sharing and editing documents. e. They allow members to tune in and out of the meeting

C

Computer conferences that occur simultaneously in real time are examples of a. parallel communication. b. serial communication. c. synchronous communication. d. asynchronous communication. e. all of the above

C

Group polarization often intensifies in virtual groups because a. group members feel free to self-disclose in virtual groups. b. the content of messages in virtual groups tends to be less controversial. c. there are fewer nonverbal cues to moderate members' opinions and behavior. d. virtual messages tend to be more humorous. e. group members feel more independent from one another

C

When engaging in a virtual group meeting via email, you should a. use netlingo and netspeak to save space and time. b. use electronic whiteboards to collaborate on the same document at the same time. c. use correct grammatical form. d. use all capital letters in your messages. e. let members know your viewpoints by typing "I agree" or "I disagree

C

Which of the following guidelines will help you conduct and participate in an effective audioconference? a. Limit participation to no more than 15 group members. b. Begin the meeting by reading the agenda to all members. c. Distribute the minutes of the meeting as soon as possible. d. Regardless of their roles, discourage members from signing off during the audioconference

C

Which of the following statements best explains an advantage of synchronous communication? a. There is more time to compose responses. b. Documents are easier to review and edit. c. There is more spontaneous and dynamic interaction. d. Members can schedule a convenient time to respond to messages. e. It is easier to set up a synchronous virtual meeting

C

All of the following statements represent disadvantages to using text conferences EXCEPT a. They can lead to misunderstandings because they lack visual and oral cues. b. They can limit participation by members who are poor typists or writers. c. They can frustrate members who like or need to talk through ideas. d. They can limit participation by highly talkative members. e. They can decrease social support for members

D

Email is an example of a. parallel communication. b. concurrent communication. c. synchronous communication. d. asynchronous communication. e. all of the above

D

Media Richness Theory claims that a. virtual teams have access to multiple technologies including synchronous and asynchronous media. b. text messaging will become the most popular medium for interpersonal communication. c. teleconferencing is the richest medium for group interaction because members can see and hear one another. d. face-to-face group communication is often the most successful because it is the richest communication medium. e. PowerPoint is the richest medium because it uses sight, sound, and animation to communicate messages.

D

Threaded discussions are characteristics of virtual groups using a. email. b. audioconferences. c. videoconferences. d. bulletin boards. e. all of the above

D

Which of the following answers describes 1 of the many advantages of using audioconferences as a medium for virtual group work? Audioconferences a. allow members to work on nongroup work during the meeting. b. are easier to set up than face-to-face meetings. c. require an investment in compatible equipment. d. use telephones to which most members have easy access. e. intensify the viewpoints of individual group members.

D

Which of the following consequences is a drawback of audioconferencing? a. Group members may feel isolated. b. Group members may work on other tasks during a conference call. c. Group cohesion may be reduced. d. all of the above e. none of the above

D

A study by Graetz and his colleagues concludes that group members using text-only communication a. have more difficulty coordinating input. b. have more difficulty verifying information. c. take longer to make decisions. d. have difficulty solving complex problems. e. experience all of the above

E

Dr. Ramon C. Barquin published a "Ten Commandments for Computer Ethics." All of the following commandments are included in his list EXCEPT a. Thou shalt not use a computer to harm other people. b. Thou shalt not copy or use proprietary software for which you have not paid. c. Thou shalt not appropriate other people's intellectual property. d. Thou shalt think about the social consequences of the program you are writing or the system you are designing. e. Thou shalt not express controversial opinions that could distress or offend others.

E

Which of the following answers describes a characteristic of asynchronous communication? a. It is linear. b. Immediate feedback is not received. c. It is not interactive. d. It is more deliberate than synchronous communication. e. all of the above

E

. Which of the following answers is NOT an advantage of using text conferencing for virtual group communication? a. It can save time and money. b. It allows time for reflection. c. It reduces nonverbal influences. d. It produces a written record. e. It allows for quick dissemination of information

c

Some group members find it easier, more comfortable, and safer expressing disapproval and disagreement online than in face-to-face situations. Which group dialectic is represented in this aspect of virtual groups? a. open system ↔ closed system b. task dimensions ↔ social dimensions c. conflict ↔ cohesion d. leadership ↔ followership e. structured ↔ spontaneous

c.