com101 Exam 2 (chapters 5-6)

a person who gets so involved in the particulars that she misses the main point is demonstrating an example of a...

factual distraction

tinnitus is something that would be most likely to affect your...

hearing

"you need to remember this because it will be on the quiz." what type of lecture cue is this statement?

importance

in which stage of how friends develop do people think of themselves as friends and begin to establish their own private ways of interacting?

nascent friendship

which association is NOT part of the textbook definition of interpersonal relationships?

one between two or more people who exhibits affection toward each other

which relational dialectic involves tensions surrounding the need for consistency in a relationship as well as "newness and novelty"?

stability and change

the opposite of defensive communication is...

supportive communication

Rashi and Anita marry because they are of the same cultural background. this is most likely what type of relationship?

symmetrical

a relationship in which the two people are very similar is called...

symmetrical relationship

which of the following is not necessarily part of the process of listening?

the receiver responds with a return message

which of the following is an example of hearing rather than listening?

the sound of firecrackers filled the nighttime air

which of the following is NOT an effective means of using verbal communication when listening?

use evaluative, non-descriptive comments

one of the suggestions for being a better listener in the workplace is to "plan for nuggets." the strategy recommended for doing this involves...

using a separate column in your notes

which of the following best exhibits critical thinking?

you are able to use what you know to apply standards to what you hear and decide the merits of the message

which of the following statements about active listening is FALSE?

active listening and empathic listening are exactly the same thing

which type of need can only be fulfilled through interpersonal interaction?

affection

which of the following is a limitation of short-term memory?

can only hold five to nine "bits" of information on average

which two concepts seem most closely related?

egocentrism and personal bias

listening that is considered active and involves understanding the perspective of another person is called...

empathetic listening

empathic listening differs from active listening in that...

empathic listening adds to the goal of understanding

which of the following is true about men's listening behaviors as compared to women's listening behaviors?

men listen in order to take action and solve problems

the concept that suggests that your roommate is more likely to become your friend than a person ten blocks away is known as...

proximity

in relationships, formalized patterns of actions or words that are followed regularly and are indicators of relational uniqueness are called...

rituals

which of the following is a good example of a complementary relationship?

she is shy, and he likes to speak for the both of them

Dante was walking across campus in a hurry. on the way he saw his friend Aarav, who he hadn't seen in quite some time. Dante stopped and told Aarav his cell phone number and told him to call him later. just a few seconds after Dante left, Aarav already had forgotten the number. this would be because the information only went as far as Aarav's...

short-term memory