COMM 101 STUDY GUIDE
Which of the following is an example of a physical distraction to listening?
"The two people talking in the row ahead of me kept me from catching very much of his lecture."
According to research cited in your textbook concerning group size, how many people should be in a small group to increase the likelihood that it will be a productive group?
3 or 4
College students spend approximately what proportion of their time listening to others and the mass media?
50 percent
Which of the following statements about active listening is FALSE?
Active listening and empathic listening are exactly the same thing.
Which statement below is NOT an example of ethnocentrism?
American workers get higher pay for less work than most people in the world.
Which of the following is NOT a general interviewing strategy?
Be prepared to discuss salary at your interview
The definition of dynamism is that the speaker is perceived as
Bold, energetic, active, and assertive
All of the following are examples of individualistic cultures EXCEPT
China
Which of the following statements about deductive arguments is FALSE?
Deductive arguments require an inference.
Which of the following is NOT a method recommended in the book for gathering inferences about an audience from questionnaires?
Determine the audience members' astrological signs to indicate their states of mind.
Grayson doesn't talk about his parents' divorce with his girlfriend because it is still a painful subject to discuss. What factor affecting self-disclosure can be identified here?
Disclosure might be avoided for a variety of reasons
Rosa and Mike are out on a date. During the course of conversation, Mike tells Rosa that his parents recently got divorced. After hearing this, Rosa feels compelled to tell Mike that her parents were divorced when she was very young. What factor affecting self-disclosure can be identified here?
Disclosure tends to be reciprocal.
Personal proof, consisting of expertise and authority, is also known as
Ethos
Which of the following countries would most likely be an On-time culture?
Germany
Which of the following is more of a transition than a signpost?
Having now discussed why you should activate your savings account, we will look next at how much money to place in it.
Which of the following is the best example of an uncertainty-rejecting culture?
Japan
Which of the following is true about men's listening behaviors as compared to women's listening behaviors?
Men listen in order to take action and solve problems
Which of the following statements about touch is FALSE?
Men value touch more than women do.
Which of the following is the best example of concreteness?
My hometown is Isle, Minnesota, population 409
personal identity is:
Perception of what makes an individual unique with regard to various personality characteristics, interests, and values.
Which of the following is a good example of a complementary relationship?
She is shy, and he likes to speak for the both of them
Which of the following statements concerning source credibility is consistent with the textbook?
Source credibility is an audience perception that must be established every time a person gives a speech to an audience
Which of the following is not necessarily part of the process of listening?
The receiver responds with a return message
Which of the following is an inference?
The road appears dangerous for ordinary travel.
Which of the following is an example of hearing rather than listening?
The sound of firecrackers filled the nighttime air.
Which of the following is NOT one of the ways of determining if the topic is narrow enough?
The topic will appeal to the audience.
Understanding what aspects of communication will make a significant difference in your life and in the lives of people from around the world?
Theory, research, application
Which of the following is an example of a purpose/thesis for an informative speech?
Today I will ask you to remember three steps you can take to avoid identity theft.
As he drove out of the driveway, he saw his wife waving but did not realize that she wanted him to stop to avoid running over the tricycle. He thought she was just waving good-bye. The problem in this nonverbal episode is that we
Use the same cue to communicate a variety of meanings.
When presenting through video, which of the following statements represents a best practice?
Wear solid prints with appropriately contrasting colors.
Who is more likely to use touch as a means of communicating?
a black woman from Puerto Rico
With whom are you most likely to stand the closest?
a person of the same race
Which of these groups may be classified as a secondary group?
a student committee on improving campus meal plans
Which of the following is NOT a means of resisting persuasion?
acceptance
Which type of need can only be fulfilled through interpersonal interaction?
affection
Comments such as "Yes" and "I see" provide what type of verbal communicative response?
affirmation
Language that puts down people for being young or old is
ageist language
Which of the following is a reason people terminate relationships?
aggressiveness
Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is
ambiguous
Dropping the "g" on words like "goin'," "comin'," and "leavin'" is an example of which vocal aspect of delivery?
articulation
If someone in a marginalized group tries to fit in with the dominant group, he or she is striving for what goal of intercultural communication?
assimilation
The preferred way to avoid an ethnocentric perspective is to
be cautious about assuming similarity and recognize differences among people.
"The ability to alter behavior in order to adapt to new situations and to relate in new ways when necessary" is a definition of
behavioral flexibility
During an interview for a waitress job, Mr. Mitchell (the interviewer) asks Kelly (the interviewee) if she is married or has any children. This is a violation of the requirement to limit questions to those regarding
bona fide occupational qualifications
EEO legislation states that interview questions must be related to
bona fide occupational qualifications
Which of the following was NOT cited in the text as one of the special skills of informative speaking?
changing people's future actions
The "systematic arrangement of symbols to create meaning in the mind of another" is known as
code
In which type of culture would it be more likely for extended family members to live with nuclear family members?
collectivistic
Which concept of group leadership assumes that interpersonal influence is the primary skill needed by an effective group leader?
communicative competencies approach
A conflict management style that involves negotiation is also known as
compromise
When you analyze the speaker and the situation to make judgments about the message presented, you are engaging in
critical thinking
Informal communication consists of all of the following EXCEPT
downward communication
Which term refers to communication between two people?
dyadic communication
Which two concepts seem most closely related?
egocentrism and personal bias
An informative speech does NOT have to be
entertaining
Which of the following activities does NOT occur in perception?
exploration
A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a
factual distraction
Relationships in which the two people are not romantically involved but have a sexual relationship are called
friends with benefits
When you organize your experiences by type, which type of résumé are you using?
functional
Children with higher levels of language development are more likely to
have more efficient working memory
Conditions in the workplace that are sexually offensive or intimidating are known as
hostile
Within-group diversity is influenced by observable characteristics and
implicit characteristics
"You need to remember this because it will be on the quiz." What type of lecture cue is this statement?
importance
If Anu was unable to control his communication in a way that presented an "idealized" version of himself, he would be lacking in
impression management
The credibility of guest speakers in your class will be ________ if your instructor introduces them.
improved
According to William Schultz, three interpersonal needs that are satisfied through interaction with others are
inclusion, affection, control
A school is what type of organization?
integration
When you look at yourself in the mirror and decide that you need to comb your hair, you are using what context of communication?
intrapersonal communication
Juan, who is majoring in political science, is giving a speech in class about the Electoral College. During his speech, he often talks very intimately about the legal functions and rules of the Electoral College. Justin ultimately bores his audience and does not get a very strong grade. What error might Justin have committed with his language usage?
jargon
The phrases "This will be on your quiz Friday" and "The second type of listening is..." are examples of
lecture cures
Three basic interpersonal needs that are satisfied through interaction with others, according to psychologist William Schutz, are:
need for inclusion, affection, and control
Saying "uh huh" to indicate you understand is using what is classified as a
nonverbal code
Which association is NOT part of the textbook definition of interpersonal relationships?
one between two or more people who exhibit affection toward each other
The ways in which groups of people both maintain structure and order through their symbolic interactions refers to
organizational communication
The idea that your past experience lead you to see the world in a way that is difficult to change is referred to as:
perceptual constancy
The army is what type of organization?
political
An attitude is a
predisposition to respond favorably or unfavorably
________ is where you have a negative attitude toward a group of people just because of who they are.
prejudice
Which of the following is NOT cited in the book as one of the three reasons differences in perception occur?
present eating habits
Public communication is commonly referred to as:
public speaking
The ability to withhold from followers what they want is called
punishment power
Angela tells Richard that he will not receive a raise unless he agrees to give her a massage. This is what type of sexual harassment?
quid pro quo
A speech on the qualities that make a fine athlete in the sport of soccer is likely to be using which pattern of organization?
topical-sequence pattern
What type of culture is most likely to tolerate ambiguity, uncertainty, and diversity?
uncertainty-accepting
Which type of culture tolerates ambiguity and uncertainty?
uncertainty-accepting
What is code sensitivity?
using words and nonverbal communication that are easy for the interpreter to understand
Which of the following is NOT included in the study of proxemics?
sound
________ is where you assume that all members of a group are alike.
stereotyping
The term that refers to the arrangement of words is
syntax
The integration of e-mail, calendars, Internet, and voice communication into devices like smartphones is called
technological convergence
Semantics is:
the study of the way humans use language to evoke meaning in others
Which of the following is NOT a purpose of an informative speech?
to change the minds of the audience members about an issue or idea
A distance of 10 feet between two people talking is what Edward T. Hall referred to as
social distance
The great Tennessee basketball coach Pat Summit is able to motivate her players because she has charisma and her players respect her a great deal. What type of power might she possess?
referent power
When other members of a group admire and respect a person, that person has
referent power
Engaging in small talk is a representative behavior illustrating which type of workplace communication competence?
relationship maintenance
In reducing communication apprehension, which approach trains you to associate public speaking with positive thoughts?
relaxation
Which of these statements is an example of euphemism?
rest room
When you remember how wonderful your mother was but forget how often she made you feel inadequate, then you are exhibiting the perception concept called
selective retention
Dante was walking across campus in a hurry. On the way he saw his friend Aarav, who he hadn't seen in quite some time. Dante stopped and told Aarav his cell phone number and told him to call him later. Just a few seconds after Dante left, Aarav already had forgotten the number. This would be because the information only went as far as Aarav's
short term memory