Comm Chapter Chapter 6: Listening Effectively

Select all that apply Which of the following are examples of how you might paraphrase an instruction from your boss that you need to do everything necessary in order to complete your project on time?

"Do you want me to work overtime if necessary?" "If I need help, is the rest of the team available?"

What percentage of time do college students spend of their day listening?

50%

Select the best answer that completes this sentence:To be probable, an event must have at least a ______ chance of occurring.

51%

Select all that apply Which of the following will an empathic listener do when a friend is upset?

Don't interrupt. Listen nonjudgmentally.

True or false: Information overload did not exist before the Internet became widely available.

False

Select all that apply Which of the following are true of effective listening?

It can be improved through practice. It is an acquired skill.

Select all that apply Which statements about remembering are correct?

The average person is not that great at remembering. Remembering can help you avoid awkward situations with others. Mnemonic devices can significantly enhance our memory.

True or false: Effective listening is a learned skill, not an intuitive one.

True

In the context of the HURIER model, we define hearing as ______ process of perceiving sound.

a physical

Which of the following is an instance of persuasive speaking?

a scientists disscussing with colleagues to change their research focus

Which of the following is the MOST DIFFICULT to get someone to change?

actions

Listening is a(n) ______ process.

active

Select all that apply Which of the following are characteristics of critical listening?

active listening analyzing the speaker's words

Which of the following is the most active type of listening response?

advising

Select all that apply You are a tutor at the math center helping a student study for an exam. Which of the following listening responses are the most appropriate in this situation?

analyzing advising paraphrasing

Select all that apply Which of the following reactions illustrate the vividness effect in relation to the events of 9/11?

being afraid of flying being afraid of working in skyscrapers

Select all that apply Which of the following are key components of critical listening?

being skeptical of speaker claims assessing speaker motivations applying probability principles

In the HURIER model, remembering is a skill that

can be improved through practice.

Someone who typically refuses to consider the merits of a speaker's point because it conflicts with the person's own views would be exhibiting

closed-mindedness.

The tendency not to listen to anything with which one disagrees is known as

closed-mindedness.

Interjecting one's own thoughts to take control of a conversation is known as

competitive interrupting.

The tendency to pay attention to evidence that supports preexisting beliefs while discounting proof that undermines them is the ______ bias.

confirmation

Select all that apply Which of the following conversations may make understanding difficult for participants?

conversations in foreign languages technical conversations

One essential component of the rebuttal tendency is

crafting a reply before the speaker has finished talking.

If you were asked to write a review of another student's speech, what type of listening should you use during the student's presentation?

critical

Select all that apply The major types of listening include which of the following? Check all that apply.

critical listening informational listening empathic listening

The careful and deliberate process of evaluating and analyzing messages is known as

critical listening.

A person's ability to understand the speaker's language may be affected by that person's

culture.

Another term for glazing over is

daydreaming.

Select all that apply Which of the following are examples of the evaluation step of the HURIER model?

detecting lies separating fact from opinion

The HURIER model identifies six stages of

effective listening.

The listening process in which you are trying to identify with the speaker's thoughts or feelings is ______ listening.

empathic

Select all that apply Which of the following are the three major types of interactive listening?

empathic listening informational listening critical listening

When listening to a co-worker describing his recent diabetes diagnosis, you can practice

empathic listening.

Which of the following rhetorical proofs is the most effective in persuading other people?

ethos

In which stage of the HURIER model do you separate fact from opinions in what the speaker says?

evaluating

Select all that apply Which of the following are stages of the HURIER model? (Select all that apply.)

evaluating understanding hearing

If you question the testimony of oil executives about the limited potential of alternative energy sources to meet current U.S. energy needs, you are most likely

exercising critical listening skills.

Select all that apply Which of the following are ways in which culture affects listening behaviors?

expectations for directness nonverbal listening responses understanding of language

The responding stage involves

giving feedback.

Because the mind thinks faster than most people speak, listeners think about other matters, a behavior known as ______ over.

glazing

Using the HURIER model, people can significantly improve their memory of what they

hear.

The listening process is active work while the ______ process is passive.

hearing

Match each stage of the HURIER model of effective listening (on the left) with its appropriate definition (on the right). hearing understanding remembering interpreting evaluating responding

hearing --> physically perceiving sound understanding --> comprehending the words we have heard remembering --> storing ideas in memory interpreting --> assigning meaning to what we have heard evaluating --> judging the speaker's credibility and intention responding --> indicating that we are listening

The six stages of the HURIER model are

hearing, understanding, remembering, interpreting, evaluating, and responding.

With regard to processing sound, the ______ process is passive, whereas the ______ process is active.

hearing; listening

When you use paraphrasing to enhance informational listening, you are

hoping that the speaker will confirm or deny your interpretation.

An event or fact is probable

if there is a better than 50% chance that it might be true.

The modern phenomenon of people encountering and attempting to absorb huge quantities of data every day is referred to as

information overload.

The process of listening to a speaker in order to learn is called ______ listening.

informational

Select all that apply When listening to a professor's lecture, which types of listening are most relevant?

informational listening critical listening

Select all that apply Which of the following listening types are commonly recognized by scholars in addition to the three major types of listening?

inspirational listening appreciative listening

When people talk in order to dominate a conversation, this is competitive

interrupting.

Listening is a(n) ______ skill.

learned

Which of the following is good advice to give someone who is trying to improve their Empathic listening skills?

listen nonjudgemently, acknowlege feelings, communicate support nonvebally (basically all of the above)

College students spend more time ______ than any other communicative behavior.

listening

The active process of making meaning out of another person's spoken message is the definition of ______.

listening

Which of the following communication behaviors occupies the highest amount of a typical college student's time?

listening

Select all that apply Which of the following are examples of empathic listening?

listening to a friend who lost her job working as a marriage counselor

Select all that apply Which of the following are examples of informational listening?

listening to a professor's lecture listening to a friend giving you directions listening to a self-help audio book

Select all that apply In the context of listening, which of the following are examples of physical noise or psychological noise?

loud music strong smells incoming text messages

A mnemonic device is designed to enhance short and long-term

memory.

A device designed to enhance short and long-term memory is known as a ______ device.

mnemonic

In the context of listening, ______ is defined as anything that distracts the listener from paying attention.

noise

Select all that apply Which of the following are useful strategies in listening nonjudgmentally?

not offering unsolicited advice not interrupting

Select all that apply Which of the following are part of the interpreting stage of the HURIER process? Select all that apply.

observing the body language of the speaker noting the speaker's tone of voice

You should consider an analyzing and paraphrasing listening style if you are

participating in a study group.

Select all that apply The confirmation bias occurs when we (select all that apply):

pay attention only to information that supports our values and beliefs. ignore information we disagree with. discount information we disagree with.

Select all that apply Which of the following skills are essential for empathic listening?

perspective taking empathic concern

Select all that apply Most of us can become better listeners through

practice. education.

Pseudolistening is defined as

pretending to pay attention but not really listening.

Pretending to pay attention while not really listening is called

pseudolistening.

At the beginning of this lecture, I gave you all the advice that you should respond to people and NOT _____!

react

Your friend asks for a car ride. You immediately begin to think up a good excuse to avoid giving him a ride before he is able to fully explain why he needs the ride. In this scenario, you are acting on the ______ tendency.

rebuttal

According to the HURIER model of effective listening, for the hearing stage of the model, severely hearing-impaired people may

rely on sign language.

Mnemonics can help people to improve the ______ stage of the HURIER model.

remembering

Select all that apply Which of the following are actions that correspond to the final stage of the HURIER model?

replying giving feedback responding

The two components of the interpreting stage of the HURIER model are perceiving the speaker's verbal and nonverbal behaviors and ______ your interpretation of the message to the speaker.

signaling

Match the type of listening response (on the left) with its description (on the right). stonewalling backchanneling paraphrasing empathizing analyzing

stonewalling --> responding with silence or a lack of facial expression backchanneling --> nodding, vocalizations, or other means to let the speaker know you're paying attention paraphrasing --> restating in your own words what the speaker has said empathizing --> conveying to the speaker that you understand and share his or her feelings analyzing --> providing your own perspective on what the speaker has said

Listening is

the active process of making meaning out of a spoken message.

Select all that apply While attending a conference on energy independence, you hear a number of speakers with conflicting opinions. Which of the following should you consider in order to evaluate their relative credibility?

their experience in the energy field their degrees in relevant fields

Select all that apply An evaluation of a speaker's credibility requires examining which of the following factors?

trustworthiness expertise bias

In the HURIER model, comprehension of the words and phrases heard is part of

understanding.

The tendency for dramatic events to distort our perceptions of reality is known as the ______ effect.

vividness