COMMS 100A FINAL

"great leaders are born, not made". This statement expresses which theory of leadership?

Trait

"When I lend you money and you don't pay me back, it makes my blood boil" is a statement that asserts ____________.

feelings

Personal distance is defined as the space ____________ away from another person.

18 inches to 4 feet

Most interviewers form opinions about applicants within the first four minutes of conversation, so it makes sense to look your best. What is a good rule of thumb for how to dress for an interview

Be well groomed and neatly dressed

The tendency to think that others are lying to you means that you have a

Deception Bias

Which of the following strategies is least likely to encourage participation from quiet members in a group?

Encourage everyone to give feedback during brainstorming sessions

John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

Four Horsemen of the Apocalypse

What of the following is a reason you might avoid self-disclosure with another person?

If the other person does not reciprocate with their own self-disclosures

The type of manager who focuses on tasks and relationships equally but doesn't excel at either is a

Middle-of-the-road leader

If Marco says to Darma, "I'm angry because you didn't tell me about the annual report deadline. Now my boss is irritated with me for turning it in late." Which part of Marco's statement illustrates the consequence statement?

Now my boss is irritated with me . . . "

Which of the following behaviors is an example of a manipulator?

Picking at your fingernails

Your partner tells you, "You look nice in that outfit." The implication that he or she likes you and is proud of the way you look is the ____________ of the message.

Relational dimension

We often seek out people who can give us rewards that are greater than or equal to the costs we encounter in dealing with them. This describes ____________.

Social Exchange Theory

Iris is studying abroad this semester, and she doesn't want to be out of touch with the culture of the country she's visiting. Which of the following observations of nonverbal behavior would suggest to her that the culture there is polychronic?

Students stay in class after lectures have finished

Which of the following is a common question in job interviews and also one of the toughest to answer?

What is your greatest weakness?

What's the primary difference between an informational interview and a job interview?

You are not asking for a job in the informational interview.

Which of the following is an example of a directly aggressive message?

You had better shut up before I shut you up.

One type of non-assertive response to conflict characterized by giving in, and putting others' needs ahead of your own is

accommodation

A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed

an informational interview

Viral groups tend to make better decisions when they use a(n) _____ form of communication

asynchronous

The degree to which members feel connected with and committed to a group is known as ____________.

cohesiveness

____________ refers to the emotional tone of a relationship.

communication climate

Anthony is listening to a member of his group who has proposed an unusual suggestion. Anthony doesn't agree with her, and he's confident that several other group members won't agree, either. If Anthony speaks out against the unusual suggestion and forms a coalition with a few other members, which developmental stage has his group most likely entered?

conflict

Carla and Jorge make plans to have a quiet weekend in their apartment. Promptly at 9 p.m. Saturday night, Carla's parents arrive for a surprise weekend visit. Startled, Carla stares at her parents and says in a monotone and a frown, "Hi, it's sure great to see you." Which function of nonverbal communication is Carla likely using?

contradicting

Counterattacking the person who criticizes you or treats you with contempt is

defensiveness

Soldiers are a classic example of which type of follower?

diehard

Yelling "Shut up!" or "Get it yourself!" is an example of ____________.

direct aggression

Vocal interruptions such as stammering and use of "uh" "um" and "er" are called

disfluencies

If you accidentally say or do something unprofessional at work like passing gas in a meeting or calling a co-worker by the wrong name (it happens!), how should you handle the situation?

don't panic, acknowledge the gaffe, apologize, and return to life as usual

Groups are most effective when people fulfill positive social roles and no one fulfills the ___________ roles.

dysfunctional

"deserter", "dominator", recognition seeker", and "aggressor" are all examples of

dysfunctional roles

In what way is the U.S. culture remarkably similar to Asian cultures?

emotional expressiveness

Which characteristic is one of the strongest predictors of innovation in teamwork?

group cohesiveness

The tendency in some groups to support ideas without challenging them or providing alternatives is called _____

group think

Employers are less likely to interview people who

have no online presence.

The level of engagement in a relationship, whether the communicator is interested and involved or distant and detached is called ___________.

immediacy

The ability to sort out what's essential from what isn't occurs when members experience ____________.

information overload

Asif is flirting, hinting around, and asking hypothetical questions to test his partner's receptiveness. In which of Knapp's developmental stages is he in this relationship?

intensifying

When power comes from the title one holds (like coach, professor, supervisor), it is ________ power.

legitimate

What has the most influence on stereotypes when it comes to gender and nonverbal communication?

media portrayals

An interactive communication process designed to help people reach agreement when one person wants something from another is called

negotiation

The strategic process of meeting people and maintaining contacts to gain information and advice is called ___________.

networking

The term that explains how different cultures monitor different nonverbal cues is called

nonverbal focus

Focusing on shared goals, minimizing competition and celebrating progress are all ways to maximize group

outcomes

Social scientists use the term ___________ to describe nonverbal cues like, rate and tone of voice, that are audible.

paralanguage

___________ parents do not require children to follow many rules.

permissive

The part of a message that makes (or implies) a statement about how the parties feel toward one another is the ________message.

relational

The degree to which we admire others and hold them in esteem is known as __________.

respect

"Reflective thinking" refers to ____________.

systematic and structured problem solving

Which types of norms govern how members get the job done?

task norms

What kind of leader are you if you balance an emphasis on results with a respect for the people involve, and even though your expectations are high, your support and empowerment are likely to bring out the best in people?

team leader

Groups of people who are highly successful at reaching clear, inspiring, and lofty goals are _______

teams

To include the ideas of all members in a problem solving session and to let members brainstorm ideas without being attacked, a group might use ______

the nominal group technique

What's the recipe for a good friendship?

time, talk, and shared activities

The tendency of younger Americans to use statements that end with a rise in pitch is called often use

up-talk

Which communication network involves one person acting as a gatekeeper regulating the flow of information?

wheel

Research shows that when strangers given a choice where to sit, they tend to choose seats next to people

who look similar to them