Communication 101 exam 3

Your cover letter should have which four main sections?

attention, interest, desire, action

Informal communication consists of all of the following EXCEPT

downward- communication

When you organize your experiences by type, which type of résumé are you using?

functional

Kevin and Paul are having a conversation in which Kevin says, "All gay men are very effeminate." What type of intercultural communication problem might Kevin be engaging in?

stereotyping

________ is where you assume that all members of a group are alike.

stereotyping

Which of the following statements about résumé writing style is NOT accurate?

you should use the pronoun "I"

If someone in a marginalized group tries to fit in with the dominant group, he or she is striving for what goal of intercultural communication?

Assimilation

Which of the following is NOT a general interviewing strategy?

Be prepared to discuss salary at your interview

All of the following are examples of individualistic cultures EXCEPT

China

Which culture fears silence rather than embracing it?

European- American

Which of the following countries would most likely be an On-time culture?

Germany

Which of the following is NOT a strategy for improving intercultural communication?

adopt an ethnocentric perspective

Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is

ambiguous

The preferred way to avoid an ethnocentric perspective is to

be cautious about assuming similarity and recognize differences among people.

During an interview for a waitress job, Mr. Mitchell (the interviewer) asks Kelly (the interviewee) if she is married or has any children. This is a violation of the requirement to limit questions to those regarding

bona fide occupational qualifications.

A conflict management style that involves negotiation is also known as

compromise

Messages between organizational members of the same power level are best described as

horizontal

Conditions in the workplace that are sexually offensive or intimidating are known as

hostile

Which of the following is the best example of an uncertainty-rejecting culture?

japan

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to

organized communication

The army is what type of organization?

political

________ is where you have a negative attitude toward a group of people just because of who they are.

prejudice

Engaging in small talk is a representative behavior illustrating which type of workplace communication competence?

relationship maintenance

What type of culture is most likely to tolerate ambiguity, uncertainty, and diversity?

uncertainty-accepting

What is code sensitivity?

using words and nonverbal communication that are easy for the interpreter to understand