communication chapter 1

Rashid has always had a fear of public speaking and he believes there is nothing he can do about it because he inherited that trait from his mother. What would be best to tell Rashid to help him manage his anxiety?

Focus on the behaviors you can change rather than things you cannot.

Maisie was late to her speech because there was an accident on her route, so when she arrived, she had no time to mentally prepare. Maisie had trouble focusing on her speech at first because of the __________.

context

Sally carefully chose the room in which to give her speech, and scheduled it after classes were done for the day to maximize the number of students available to attend. Sally chose the __________ of her speech

context

When you study public speaking, you develop the empowering resource of __________, which involves analyzing information to judge its accuracy and relevance.

critical thinking

Most speakers who procrastinate in preparing their speeches will __________.

feel more speaker apprehension

In a nationwide survey, potential employers of college graduates said they looked for candidates with __________.

good speaking and presentation skills

In his speech to business leaders about volunteering for the American Red Cross, Ali used a lot of slang, sat and leaned on the table in front of the room, and was dressed very casually. Which statement best describes this speaking situation?

Ali ignored the rule that public speaking is more formal than conversation.

__________ is the expression of emotion through posture, movement, gestures, facial expression, and voice.

Elocution

Before presenting her speech, Ursula was feeling very nervous, so she sat down and said to herself, "I know this stuff better than anyone else. I've practiced it. My message is well organized. I know I can do it. I'll do a good job." What guideline for building confidence is Ursula following in this example?

Give yourself a mental pep talk.

__________ is the process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages

Human communication

Jiang was nervous about his first speech in front of his department, particularly because he wasn't confident of his English skills as it was his second language. He enlisted several colleagues to listen to him practice and give him feedback, and then he asked them to sit in the front row to give him courage. Which guideline for building confidence is Jiang using in this example?

Look for positive support.

Which statement about communication anxiety is true?

Most people are apprehensive about giving a speech.

__________ refers to the strategic use of words and symbols to achieve a goal.

Rhetoric

The twenty-first century has seen changes in the way speeches are disseminated through media. This is referred to as the __________ Age of public speaking.

Technological

Transactive communication models focus on communication as __________.

a simultaneous process

The ancient Romans identified five classical elements of preparing and presenting a speech including the element of __________, which relates to how the speech is organized.

arrangement

Researchers have found that public-speaking anxiety is __________.

both a trait and a state

When speakers are tense and try to relax their muscles while waiting for their turn to speak, without calling attention to what they are doing, their actions reflect a strategy of coping with nervousness referred to as __________.

channeling your nervous energy

Mary asks John to hand her a pencil, and John hands her a pencil. Simply put, this is an example of the process of __________.

communication

If you delivered a well-known speech by the British orator Edmund Burke, you would be practicing the art of __________.

declamation

Marjene is having trouble with her speech, She didn't prepare well, and she is struggling to find the words to convey her ideas. She is also smiling at times when the message is meant to be serious. Marjene's listeners may not be able to __________ her verbal and nonverbal symbols to understand the message.

decode

Having the resources, information, and attitudes that allow you to take action to achieve a desired goal is called __________

empowerment

Translating ideas and images in the speaker's mind into verbal or nonverbal messages that an audience can understand is called __________.

encoding

An audience member is worried about an upcoming exam and is unlikely to remember much of what the speaker says. This is a type of __________ noise.

internal

The __________ in public speaking is the speech itself-both what is said and how it is said.

message

During the first day of class speech presentations, Dwayne had a bad sinus infection and his ears were plugged so he couldn't hear the speakers. He was experiencing __________ noise.

physiological

__________ is the process of presenting a spoken message to an audience

public speaking

Eloise is a student in Professor Murphy's public speaking class. She takes notes and forms opinions during lecture. Eloise is the __________ of the message.

receiver

One way public speaking and conversation are similar is that both __________.

require focusing and verbalizing your thoughts

One way public speaking and conversation are different from one another is that public speaking __________.

requires more preparation

In a public speaking context, what is an example of external noise?

someone coughing in the back row

Public speakers themselves are the __________ of the message.

source

During the middle of Logan's presentation to the city council, an audience member stood up and asked a question, to everyone's surprise. According to your text, in this case the audience member __________.

violated the listener's role, as U.S. audience members rarely interrupt the speaker

A speaker transmits a message through two channels: __________.

visual and auditory

An effective public speaker should __________.

watch for nonverbal cues from the audience during the speech