Communication Technology Quiz
Which of the following is a proper telephone greeting?
"Health Campus Cardiology department. This is Laura."
Which communication technology allows many telephone calls to be answered simultaneously and uses a recorded message to provide a series of directions?
Automatic Routing Unit (ARU)
What should health care workers strive for when on the phone?
Clear voice with normal volume
Which of the following is true of telephones?
It is critical that you know how to use the phone in a professional manner.
Which of the following should NOT be included when taking a phone message?
Message taker's telephone number
At your place of employment, while eating a snack and talking with a friend, your telephone rings. What should you do?
Swallow what is in your mouth, excuse yourself to your friend and answer the phone with focus.
Which type of telephone answering system requires a health care worker to check in either at regular intervals while the agency is closed or on the next business day?
answering machine
Which type of telephone answering system is more efficient in that the caller will be connected to an operator?
answering service
Which communication technology often takes the place of printed interoffice communication?
Which communication technology copies pages similar to a photocopy machine from one location and then prints the copy at another location?
fax machine
Which communication technology beeps and displays either a digital text message or a telephone number that the health care worker can call?
paging system
