Comp260 Ch 8

____ is an independent test performed by end users prior to accepting the delivered system

User acceptance testing

____ help(s) you identify the vital few contributors that account for most quality problems in a system

Pareto Chart

The ____ states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, the the process needs to be examined for non-random problems

Seven Run Rule

The ____ ultimately decides if quality is acceptable

Customer

Continuous quality improvement is not a goal of quality assurance

False

When an information system does not function correctly, it is generally a slight inconvenience

False

Project quality management involves ____ main processes

3

Expectations can vary based on an organization's culture or geographic region

True

If products are accepted, they are considered to be validated deliverables

True

It is important to clarify what functions and features the system must perform, and what functions and features are optional

True

____ determine(s) if the products or services produced as part of the project will be accepted or rejected

Acceptance Decisions

____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range

Appraisal Cost

______ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization

Benchmarking

____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes

CMMI

____ means the project's processes and products meet written specification

Conformance to Requirements

A ____ is a graphic display of data that illustrates the results of a process over time

Control Chart

A(n) ______ is any instance where the product or service fails to meet customer requirements

Defect

____ is the cost that relates to all errors not detected and not corrected before delivery to the customer

External failure cost

____ are the system's special characteristics that appeal to users

Features

____ is the degree to which a system performs it intended functions

Functionality

____ addresses the ease of performing maintenance on a product

Maintainability

____ addresses how well a product or service performs the customer's intended use

Performance

____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards

Performing Quality Assurance

____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality

Performing quality control

____ correct(s) or prevent(s) further quality problems based on quality control measurements

Process Adjustments

The main outputs of ____ are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates

Quality Planning

The ____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling

Quality control

____ is the ability of a product or service to perform as expected under normal conditions

Reliability

Many quality experts believe the main cause of quality problems is the lack of leadership

True

Minimizing defects does not matter if an organization is making a product that no one wants to buy

True

Modren quality management requires customer satisfaction, prefers prevention to inspection, and recognizes management responsibility for quality

True

Most people simply accept poor quality from many information technology products

True

Project Managers are ultimately responsible for quality management on their projects

True

Quality planning implies the ability to anticipate situations and prepare actions that bring about the desired outcome

True

Testing needs to be done during almost every phase of the systems development life cycle

True

The majority of people in the United States use the internet

True

Understanding which variables affect outcome is a very important part of quality planning

True

A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible

Unit test

In a Pareto chart, the variables described by the histogram are ordered chronologically

False

Integration testing replaces the other forms of testing with a single comprehensive test

False

Most information technology products can reach 100 percent reliability

False

Quality is a lower priority than project scope, time, and cost.

False

The quality planning process involves taking responsibility for quality throughout the project's life cycle.

False

____ included identifying which quality standards are relevant to the project and how to satisfy those standards

Planning quality

____ is action taken to bring rejected items into compliance with product requirements or specification or other stakeholder expectations

Rework

____ is a comprehensive and flexible system for achieving, sustaining, and maximizing business success

Six Sigma

Using Six Sigma principles is an organization-wide commitment

True