Company Officer

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When did public-sector workers begin to organize intolabor unions to gain the same benefits as private-sector workers? p. 313 A.) Early 20th century B.) Late 20th century C.) Late 21st century D.) Early 21st century

Early 20th century

What is the basis for all successful supervisors? p. 46 A.) Challenge identification B.) Seeing opportunities C.) Proper planning D.) Effective communication

Effective communication

Which gesture takes the place of verbal communication? p. 132 A.) Adaptors B.) Emblems C.) Affect displays D.) Illustrators

Emblems

What is it called when a subordinate sidesteps the immediate supervisor and takes a problem to an officer higher in the chain of command directly? p. 241 A.) Side run B.) Back run C.) Top run D.) End run

End run

Which of the following allows all the notes to be on one page and to contain more information? p. 183 A.) Headings B.) Footnotes C.) Summaries D.) Endnotes

Endnotes

What is it called when the speaker is aware of the receiver's frame of reference? p. 130 A.) Try to gain clarity in speaking B.) Engage in dual perspective C.) Show respect for the feelings of others D.) Take responsibility for personal feelings

Engage in dual perspective

Which is considered a more important duty of the company officer? p. 14 A.) Provide representation to administration B.) Apply counseling when needed C.) Delegate certain responsibilities D.) Ensure the safety of the team members

Ensure the safety of the team members

What is established to finance and account for the acquisition of government facilities that are entirely self-supporting by user fees? p. 209 A.) Restricted funds B.) Sinking funds C.) Enterprise funds D.) Trust funds

Enterprise funds

The employee development style that is usually done before the fact to assist the employees in improving their skills knowledge and ability is: A. controlling B. directing C. coaching D. counseling

c. Coaching

A/an _________ budget details the major equipment or building purchases the department plans to make. A. zero-base B. line item C. capital D. operating

capital

When does research indicate that students are at their peaks? p. 281 A.) 10 am and noon B.) 2 pm and 7 pm C.) 11 am and 3 pm D.) 8 am and noon

10 am and noon

Which NFPA standard is the Life Safety Code?p. 115 A.) 70 B.) 704 C.) 101 D.) 901

101

Which NFPA standard contains the duties of the company officer? p. 22 A.) 1021 B.) 1401 C.) 1031 D.) 1421

1021

Which NFPA standard has added the skills needed for interpersonal communications to the Fire Officer I and II's job performance requirements? p. 123 A.) 1301 B.) 1403 C.) 1021 D.) 1051

1021

Which of the following NFPA standards relates to fire officer professional qualifications? p. 115 A.) 1033 B.) 1021 C.) 1035 D.) 1031

1021

11. Which NFPA standard contains the Instructor I training that NFPA 1021 requires be completed? p. 263 A.) 1041 B.) 1061 C.) 1031 D.) 1051

1041

How many firefighters died while on duty on average between 2000 and 2006? p. 220 A.) 114 B.) 107 C.) 109 D.) 77

107

When were the first labor-related organizations originally developed? p. 313 A.) 1200 CE B.) 1100 CE C.) 1400 CE D.) 1300 CE

1100 CE

When were the first labor-related organizations originally developed?p. 313 A.) 1200 CE B.) 1100 CE C.) 1400 CE D.) 1300 CE

1100 CE

Which NFPA standard regulates water supply requirements during an evolution? p. 278 A.) 1301 B.) 1403 C.) 1142 D.) 1500

1142

Which NFPA mandates that the organization must evaluate the effectiveness of its training program? p. 264 A.) 1301 B.) 1201 C.) 1501 D.) 1401

1201

How many full-time employees must be with an organization for the ADA regulations to apply? p. 113 A.) 15 B.) 13 C.) 11 D.) 9

Which NFPA standard is on the Fire Department Occupational Safety and Health Program? p. 223 A.) 1500 B.) 1983 C.) 1581 D.) 1561

1500

Which two NFPA standards must be followed when attempting live-burn exercises? p. 278 A.) 1500 and 1301 B.) 1500 and 972 C.) 1500 and 1403 D.) 1500 and 1207

1500 and 1403

Which NFPA standard is on the Fire Department Infection Control Program? p. 223 A.) 1983 B.) 1852 C.) 1561 D.) 1581

1581

Which NFPA standard regulates the medical exposure program? p. 227 A.) 1983 B.) 1500 C.) 1581 D.) 1561

1581

How many objectives are included in the program "Everyone Goes Home"? p. 222 A.) 20 B.) 18 C.) 22 D.) 16

How many primary languages are there in the United States that news media programs could be translated into? p. 341 A.) 20 B.) 16 C.) 32 D.) 10

Which part of the CFR addresses operations in confined spaces? p. 107 A.) 1910.168 B.) 1910.152 C.) 1910.146 D.) 1910.134

1910.146

When did the International Association of Fire Fightersrescind its 50-year-old rule prohibiting strikes by its affiliated locals? p. 318 A.) 1972 B.) 1979 C.) 1964 D.) 1968

1968

When did the FLSA begin to apply to state and local employees? p. 114 A.) 1985 B.) 1938 C.) 1963 D.) 1942

1985

When was overtime pay awarded to state and local employees? p. 316 A.) 1972 B.) 1985 C.) 1954 D.) 1938

1985

When was the ADA passed? p. 112 A.) 1994 B.) 1993 C.) 1990 D.) 1989

1990

How many different types of budgets are used by public organizations? p. 206 A.) 4 B.) 5 C.) 3 D.) 2

How many options should be selected all together when a procedure must be revised?p. 203 A.) 3 B.) 2 C.) 4 D.) 1

What is the minimum number of points that must be placed under each heading? p. 168 A.) 2 B.) 5 C.) 3 D.) 4

How long should the executive summary be at a maximum? p. 184 A.) 2 pages B.) 3 pages C.) 5 pages D.) 4 pages

2 pages

What should be the maximum number of pages of a press release? p. 180 A.) 1/2 page B.) 2 1/2 pages C.) 1 page D.) 2 pages

2 pages

How long do some training evolutions take to complete that can be found in "The Source book for Fire Company Training Evolutions"? p. 280 A.) 9 to 12 hours B.) 2 to 3 hours C.) 4 to 7 hours D.) 1 to 2 hours

2 to 3 hours

What should be the maximum sentence length in a press release? p. 179 A.) 40 words B.) 10 words C.) 30 words D.) 20 words

20 words

What time frame do nationally organized urban search and rescue teams respond within? p. 249 A.) 24 hours B.) 48 hours C.) 36 hours D.) 12 hours

24 hours

What percentage of the message do most people remember 48 hours after they hear it? p. 134 A.) 75% B.) 0% C.) 50% D.) 25%

25%

Which Title of the CFR contains OSHA regulations that company officers are responsible for? p. 107 A.) 30 B.) 29 C.) 27 D.) 28

How many levels of priority are there for the companyofficer? p. 57 A.) 4 B.) 3 C.) 2 D.) 5

What level of leader is considered to be a competent manager? p. 40 A.) 1 B.) 3 C.) 4 D.) 2

What is generally the smallest size of a company? p. 60 A.) 7 people B.) 5 people C.) 3 people D.) 9 people

3 people

32. How long before the current fiscal year does the budget process begin? p. 212 A.) 3 to 5 months B.) 6 to 8 months C.) 4 to 6 months D.) 5 to 7 months

3 to 5 months

How long in duration is the employment of personnel who are brought in on a seasonal basis? p. 253 A.) 6 to 9 months B.) 3 to 6 months C.) 9 to 12 months D.) 0 to 3 months

3 to 6 months

20. What is considered the best span of control? p. 57 A.) 2 to 6 B.) 4 to 8 C.) 3 to 7 D.) 5 to 9

3 to 7

Which Unified Facilities Criteria covers Design: Fire Protection Engineering for Facilities? p. 117 A.) 1-200-01 B.) 4-100-01 C.) 3-600-01 D.) 2-500-01

3-600-01

How long must the exposure reports be kept on file after a person has terminated employment? p. 227 A.) 20 years B.) 40 years C.) 30 years D.) 10 years

30 years

How many military and civilian fire and emergency services organizations in North America does the Canadian Defense Department oversee? p. 249 A.) 55 installations B.) 35 installations C.) 45 installations D.) 65 installations

35 installations

What can be used to provide a performance evaluation based on the observations of people who are associated with the person being evaluated? p. 45 A.) Inter-reflective evaluation B.) 360-degree feedback evaluation C.) Personal-challenge evaluation D.) Peer-pressure evaluation

360-degree feedback evaluation

How many basic questions must be asked about the situation when making a decision?p. 84 A.) 6 B.) 2 C.) 8 D.) 4

How many main reasons are there for lying? p. 80 A.) 4 B.) 5 C.) 6 D.) 7

How many people does the Level I Fire Officer usually supervise? p. 56 A.) 8 B.) 4 C.) 6 D.) 10

What should be the maximum number of sentences per paragraph in a press release?p. 179 A.) 7 to 8 B.) 5 to 6 C.) 6 to 7 D.) 4 to 5

4 to 5

Which Title of the CFR contains EPA regulations protecting the environment? p. 108 A.) 50 B.) 40 C.) 30 D.) 60

What percentage of all line-of-duty deaths did stress-related deaths account for in 2005?p. 221 A.) 40% B.) 50% C.) 30% D.) 20%

40%

How many types of power are identified by John French and Bertram Raven? p. 47 A.) 4 B.) 6 C.) 5 D.) 7

Which level of leader is found to have the following characteristic: ambition for the organization rather than personal ambition?p. 40 A.) 5 B.) 3 C.) 4 D.) 2

How much is the projected reduction in firefighter fatalities over the next 10 years?p. 222 A.) 50% B.) 20% C.) 30% D.) 40%

50%

What was the FLSA workweek set at for firefighters? p. 114 A.) 40 hours per week B.) 50 hours per week C.) 53 hours per week D.) 43 hours per week

53 hours per week

23. What percentage of the message is composed of nonverbal elements? p. 131 A.) 38% B.) 84% C.) 93% D.) 55%

55%

How many federally recognized Native American tribal governments exist in the US?p. 250 A.) 562 B.) 633 C.) 671 D.) 598

562

How many basic emotions are expressed by the face? p. 132 A.) 8 B.) 9 C.) 7 D.) 6

How many pieces of information does the majority of memos give to the reader? p. 173 A.) 6 B.) 5 C.) 7 D.) 8

What time frame before the bargaining sessions are expected to begin is there a call for proposals? p. 320 A.) 30 days B.) 45 days C.) 60 days D.) 75 days

60 days

What percentage of the message comes from the words used? p. 128 A.) 26% B.) 7% C.) 85% D.) 93%

Approximately how many injuries occurred during training exercises during 2001? p. 221 A.) 96 B.) 7,000 C.) 42 D.) 2,300

7,000

What is generally the maximum return rate for surveys? p. 199 A.) 85% B.) 75% C.) 80% D.) 70%

70%

What percentage of fire and emergency services organizations are staffed with volunteer firefighters according to the US Fire Administration? p. 254 A.) 50% B.) 60% C.) 70% D.) 80%

70%

How long should the average paragraph be?p. 170 A.) 55 to 105 words B.) 85 to 135 words C.) 75 to 125 words D.) 65 to 115 words

75 to 125 words

How many fire and emergency responder injuries during emergency incidents were reported in the United States in 2004? p. 220 A.) 59,000 B.) 74,000 C.) 88,000 D.) 92,000

88,000

What is the best angle to place chairs to maximize communications? p. 135 A.) 180 degree B.) 45 degree C.) 90 degree D.) 360 degree

90 degree

What percentage of firefighters are employed by municipal or county fire and emergency services organizations according to the US Department of Labor? p. 245 A.) 70% B.) 90% C.) 60% D.) 80%

90%

Which UL standard is for safety fire extinguisher and booster hose? p. 117 A.) 92 B.) 262 C.) 260 D.) 268

A company officer issuing a reprimand for NOT submitting a repot on time is an example of _______ power. A. Coercive/punishment B. identification/emulation C. expert/legitimate D. reward/recognition

A. Coercive/punishment

Withholding or postponing a reward is an example of __________ power. A. Coercive/punishment B. identification/emulation C. expert/legitimate D. reward/recognition

A. Coercive/punishment

When first promoted to company officer, an individual should adopt one leadership style and us this style in all situations this statements is: A. Incorrect; the officer should apply different leadership approaches when they appear appropriate B. Correct; fire fighters are more comfortable with a consistent leadership style C. incorrect; the officer should try several different approaches before adopting one style D. correct; in this way the officer will be able to develop his/her leadership abilities faster.

A. Incorrect; the officer should apply different leadership approaches when they appear appropriate

An organization that publishes standards is the: A. NFPA B. Nation Fire Academy C. National Volunteer Fire Council D. International Association of Fire Fighters

A. NFPA

In all cases, live-fire training evolutions should be conducted in accordance with: A. NFPA standards B. OSHA C. building codes D. Life safety codes

A. NFPA standards

A _________ is a guide for decision making; a ______ is detailed guide for action. A. Policy; procedure B. Procedure; policy C. strategic plan; policy D. strategic plan; procedure

A. Policy; procedure

Theory X leader believes: A. workers are lazy and need to be watched. B. workers seek responsibility C. only a small part of workers potential is used D. workers feel work is natural

A. Workers are lazy

A company officer must realize that listening is a/an _________ process A. active B. emotional C. hearing D. passive

A. active

When officers feel that their span of control has been exceeded they should: A. delegate assignments B. request more resources C. revise work assignments D. exercise stronger supervision

A. delegate assignments

When conducting a pre-incident survey, all of the following should be done except: A. enter the premises at the rear entrance B. contact the individual with whom the survey is scheduled C. gather information for a plot plan and floor plans D. introduce the crew and state its business

A. enter the premises at the rear entrance

The blood pathogens standard requires an employer to have a written document that identifies the task, procedures, and job classifications with possible exposure to blood or potentially infections materials. This document is call the: A. exposure control plan B. job description C. exposure risk index D. hazard communication

A. exposure control plan

The focus of an accident investigation to: A. find ways to improve workplace safety B. find fault with the individual who caused the accident C. decide on the discipline to be issued D. provide additional work for a safety officer

A. find ways to improve workplace safety

The majority of fire fighter fatalities are due to A. heart attacks B. traumatic injuries C. responding to emergencies D. ceiling collapse

A. heart attacks

A fire department policy needs to be changed. Using decision-making process after defining the problem, the officer should: A. identify several alternatives B. solve the problem with immediate corrective action C. implement the solution D. select the best alternative

A. identify several alternatives

Following an accident, dangerous conditions, procedures, and equipment can be identified through: A. investigations B. fatalities only C. defusing D. lawsuits

A. investigations

Customer service focuses on: A. meeting/exceeding expectations B. taking whatever action is necessary to ensure the customer is satisfied C. ensuring the cost of the service delivery is adequate D. well documented needs/actions surveys

A. meeting/exceeding expectations

According to Herzberg, factors such as achievement and recognition are called. A. motivators B. hygiene factors C. monetary conditions D. basic needs

A. motivators

Standardized direction that deals with responsibility and the order in which activities should be performed, such as raising an extension ladder, is a: A. procedure B. policy C. guideline D. code

A. procedure

During a company survey, a target hazard has been recognized; the next step is to: A. project strategic and tactical probabilities B. notify building department C. report it to the local fire marshal D. formulate tactics

A. project strategic and tactical probabilities

When team building the company officer should: A. provide an environment in which most decisions are reached by the consensus. B. suppress agreements and provide a centralized decision-making process C. limit discussions, since this is an effective time management tool D. provide a formal environment with select personnel

A. provide an environment in which most decisions are reached by the consensus.

When speaking with a subordinate about a substandard performance, the company officer should: A. spot trends and habits in personal performance and behavior B. blame the employee for the department's low morale. C. identify the subordinates' weaknesses and find a suitable disciplinary action D. relate to the employee how his/her attitude and personality is affecting performance

A. spot trends and habits in personal performance and behavior

What is the name of the paradox that exists when members of a group individually do not agree with a decision but fail to speak out against it? p. 91 A.) Harvey B.) Albuquerque C.) Lufkin D.) Abilene

Abilene

Which word means that the meanings are generalizations? p. 129 A.) Concrete B.) Arbitrary C.) Tangible D.) Abstract

Abstract

What is the purpose of an e-mail or memo in the workplace? p. 173 A.) Accomplish a task B.) Educate the person C.) Entertain a friend D.) Remove a rumor

Accomplish a task

Which of the following reasons is NOT important for the division of labor within fire and emergency services? p. 243 A.) Allows for on-the-job training B.) Prevents duplication of effort C.) Assigns responsibility D.) Makes specific, clear-cut assignments

Allows for on-the-job training

What is a good way for company officers to develop support for unpopular orders from the chief officer? p. 204 A.) Find out when the order was issued B.) Find out ways around the order C.) Find out why the order was issued D.) Find out who must follow the order

Find out why the order was issued

Who will have the responsibility for performing the initial accident investigation? p. 227 A.) Fire Officer II B.) Fire Officer I C.) Health and Safety Officer D.) Chief Officer

Fire Officer I

Which of the following could cause the transition to company officer more difficult for the individual? p. 14 A.) Attitude of entitlement B.) Attitude of equality C.) Attitude of superiority D.) Attitude of inferiority

Attitude of superiority

Which basic leadership style involves the leader telling subordinates what to do and how to do it with little or no input from them?p. 34 A.) Autocratic B.) Democratic C.) Laissez-faire D.) Republic

Autocratic

On a yearly basis, heart attacks have been responsible for approximately ___________ percent of member deaths. A. 10-20 B. 40-50 C. 60-70 D. 20-30

B. 40-50

Which of the following is a good principle of effective writing? A. The length of the work demonstrates knowledge of the subject. B. Consider the reader C. To be technically correct, use complex terminology D. Group many subjects together into one comprehensive memo

B. Consider the reader

Which of the following statements regarding policies is not correct? A. Policies are guides to decision making B. Policies are detailed guides to action C. Policies mostly originate from top management D. Policies provide the boundaries within which are officers expected to act.

B. Policies are detailed guides to action

A law that covers sexual harassment in the workplace is the: A. Fair Labor Standards Act B. Title VII of the Civil Rights Act C. American with Disability Act D. Affirmative Action Law of 1960

B. Title VII of the Civil Rights Act

Each individual reporting to only one supervisor defines: A. Unified Command B. Unity of Command C. Span of Control D. Unified control

B. Unity of Command

Leadership is: A. the person within the organization with the most power B. achieving organizational goals through others C. the ability to get work accomplished through authority D. influencing others again their will

B. achieving organizational goals through others

During a fire in a high-rise building, the company officer may relocate occupants to another part of the building known as: A. exit access B. an area of refuge/safe haven C. a safety zone D. a point of egress

B. an area of refuge/safe haven

A floor plan sketch or diagram of a structure consists of: A. a detailed view of the construction features of each floor of a building B. an outline of each floor of the building showing walls, partitions, and openings C. a cutaway view of a particular portion of a building D. showing the building and grounds in perspective

B. an outline of each floor of the building showing walls, partitions, and openings

Rapid intervention teams/crews need to be equipped with: A. a minimum of pike poles, flashlight, and halligan B. appropriate personal protective equipment C. RIT bag including spare SCBA and minimum of 100' life safety rope D. thermal imaging camera and voice amplification devices

B. appropriate personal protective equipment

The first step in the decision making process is to: A. determine the best response B. classify the problem C. evaluate the result D. generate alternative solutions

B. classify the problem

The act of directing, ordering, and controlling resources best describes: A. Safety B. command C. operations D. logistics

B. command

One of the ways that company officers can greatly in crews their productivity is through A. report writing B. delegation C. progressive discipline D. authority

B. delegation

To obtain a complete and accurate data when receiving a complaint, it is best to: A. receive verbal information only B. effectively listen to the citizen C. pass the complainer on to the chief of the department D. investigate after notifying all of the appropriate officials.

B. effectively listen to the citizen

A long-term, measurable target to achieve is called a/an: A. objective B. goal C. job description D. policy

B. goal

The leading cause of fire fighter fatalities is: A. sprains and strains B. heat attacks C. trauma D. falls and trips

B. heat attacks

What is the final step after an employee has a grievance hearing? p. 326 A.) Grievant is allowed to respond to the hearing decision B.) Grievance panel reviews the complaint C.) Supervisor submits a written response to the grievance D.) Fire chief notifies grievant of the final decision

Fire chief notifies grievant of the final decision

Which of the following is a special government body authorized by a state to exist and operate in order to provide fire and life-safety protection? p. 246 A.) Fire district B.) Municipal district C.) Tribal district D.) County district

Fire district

Which of the following serves the same purpose as the county fire and emergency services organization? p. 248 A.) Municipal district B.) County district C.) Protection district D.) Fire district

Fire district

Which of the following states that property owners are not responsible for injuries an emergency responder suffers which performing their job? p. 105 A.) Owner's Rule B.) Rescuer's Rule C.) Responder's Rule D.) Fireman's RuleIFSTA Company Officer 4th

Fireman's Rule IFSTA Company Officer 4th

What sentence of the press release should be used to summarize the information? p. 179 A.) Third B.) First C.) Second D.) Last

First

An ongoing review and analysis of fire department activities will assist the company officer in A. disciplining safety practice offenders B. identifying problems with operating procedures that contribute to accidents C. acquiring additional funding for the next years budget D. demonstrating that there is no need for additional fire training

B. identifying problems with operating procedures that contribute to accidents

Who should be responsible for determining the need for a post incident analysis and gather information regarding the incident? A. Safety officer B. incident commander C. CISD team leader D. Public information officer

B. incident commander

Floor plans drawn during building surveys should: A. include only furniture B. include the layout of individual floors C. Include property conservation considerations D. show a cross sections of construction features

B. include the layout of individual floors

The purpose of a post incident analysis is to: A. identify problems and determine who was at fault B. looks for strengths and weaknesses of the response C. identify infractions in policy and procedures D. review large complex incidents

B. looks for strengths and weaknesses of the response

The term used to describe the use of a specific building is: A. construction B. occupancy C. structure D. target hazard

B. occupancy

If complaining citizen is angry or upset, the company officer must: A. call the police for back-up B. remain calm and in control C. report the incident to the chief D. ignore the situation until the citizen goes away.

B. remain calm and in control

Prior to conducting a pre-incident survey, fire departments should: A. begin with written permission from the tenant B. schedule a visit with the occupant C. begin looking at the basic construction D. Both A and B are correct

B. schedule a visit with the occupant

Which type of fallacy has occurred when the speaker tries to make the comment that everyone is doing something? p. 77 A.) Red herring B.) Straw man C.) Bandwagon D.) Hasty generalization

Bandwagon

What includes the specific equipment requirements of the department? p. 187 A.) Distribution request B.) Request for bid proposal C.) Meeting agenda D.) Bid specifications

Bid specifications

What is a promise to repay the principle along with interest on a specific date? p. 210 A.) Trust funds B.) Restricted funds C.) Sinking funds D.) Bond sales

Bond sales

Which of the following is used to describe a memo? p. 176 A.) Formal B.) External audience C.) Represents the total organization D.) Brief

Brief

Which type of record should be used to store purchasingrecords and contracts? p. 363 A.) Maintenance B.) Activity C.) Inventory D.) Budget

Budget

How does the balanced leader lead? p. 41 A.) By observing B.) With malice C.) With direction D.) By example

By example

NFPA standard ______ addresses fire department occupational safety and health. A. 1501 B. 1200 C. 1500 D. 1021

C. 1500

Proper priority of scene management is an integral part of successfully terminating an incident. Which of the follow is the correct order of incident priority beginning with the most important to the least important? A. Incident stabilization, life safety, property conservation B. Incident stabilization, property conservation, life safety C. Life safety, incident stabilization, property conservation D. Life safety, property conservation, incident stabilization

C. Life safety, incident stabilization, property conservation

The section that develops and documents the incident action plans is: A. Command B. Finance C. Planning D. Operations

C. Planning

Which of the following is true regarding Layman's basic list of strategies? A. They have been replaced with Brunacini's incident priorities B. The follow the tactical operations C. They are listed in logical, priority order D. They require every element to completed in any order.

C. They are listed in logical, priority order

Ordinary constructions is: A. Type 1 fire resistive B. Type 2 non combustible C. Type 3 masonry exterior walls D. Type IV heavy timber

C. Type 3 masonry exterior walls

In pre-incident/pre-emergency planning, an estimate of the _______ fire flow for the building should be developed to detect any deficiency in the water supply available. A. residual B. average C. available D. probable

C. available

The pathway of responsibility from the top of the organization to the bottom and vice versa is called. A. authority B. delegation C. chain of command D. responsibility

C. chain of command

A subordinate's perception of a supervisor's authority to administer discipline is referred to as ________ power. A. legitimate/formal B. rewards/compensatory C. coercive/punishment D. referent/deferred

C. coercive/punishment

An effective leader will resolve conflicts among subordinates by: A. imposing an arbitrary solution to the problem B. smoothing over the problem C. confronting the issue directly with the subordinates D. applying a solution without consulting the subordinates

C. confronting the issue directly with the subordinates

Once the initial size up has been completed, its very important, regardless of the complexity of the incident, for the incident commander to: A. have a charged line ready for use at the point of entry B. pass command to the company officer C. continue size up and revise plans as conditions change D. follow the plan precisely, once it has been established

C. continue size up and revise plans as conditions change

In an incident management system, the term ___________ corresponds to a geographical area. A. staging B. sector C. division D. group

C. division

Investigations of accidents must center on ________ finding and not _________ finding. A. error, fact B, fact, error C. fact, fault D, negligence, fact

C. fact, fault

Designating a functional assignment, such as ventilation, would be considered a: A. division B. staff assistant C. group D. strike team

C. group

According to Herzberg, _________ factors keep more people satisfied with their work. A. power B. monetary C. hygiene D. employee benefit

C. hygiene

For every emergency incident, regardless of how large or small, there must be a/an: A. rescue mode B. post-incent analysis C. incident action plan D. unified command

C. incident action plan

The ________ is responsible for the overall management of the event and safety of personnel. A. fire fighter B. company officer C. incident commander D. fire chief

C. incident commander

If you or a member of your crew had blood splashed on you, the person who would arrange for the necessary testing according to NFPA 1581 is the: A. company officer B. department doctor C. infection control officer D. emergency room doctor

C. infection control officer

Within an organization __________ power stems from shared values or the acceptance of an organization structure. A. coercive B. identification C. legitimate D. reward

C. legitimate

With respect to the success of a safety program, a constant challenge for company officers to: A. discipline fire fighters who violate procedures B. provide data to the safety officer C. set a good example D. produce a periodic safety bulletin

C. set a good example

The company officer can have a major impact on preventing injuries. The preferred method of impacting safety is: A. Making an example of a fire fighter who violates safety practices B. using progressive discipline C. setting a positive example D. acting as incident safety officer

C. setting a positive example

One feature common to all types of lightweight or truss construction is that: A. only that member will fail B. the truss next to it will keep it from failing completely C. there may be a sudden and unexpected collapse D. it is unlikely to have total collapse

C. there may be a sudden and unexpected collapse

When a subordinate sidestep the immediate supervisor and takes a problem directly to an officer higher in the chain of command, this breach violates the organizational principle of: A. division of labor B. span of control C. unity of command D. communications

C. unity of command

Rapid intervention teams/crews are required: A. only during the initial stage B. to have full PPE close by if needed C. when crews are operating in a hazardous environment D. only when deemed necessary by the incident commander.

C. when crews are operating in a hazardous environment

Which is based upon the authority delegated to the fire officer to implement organizational policies? p. 204 A.) Request B.) Directive C.) Order D.) Mandate

C.) Order

Which type of budget includes projected major purchases? p. 207 A.) Capital B.) Risk C.) Expense D.) Operating

Capital

What is the leading cause of firefighter fatalities? p. 219 A.) Cardiac arrest B.) Stroke C.) Overexertion D.) Pulmonary embolism

Cardiac arrest

What type of firefighter is paid for their services? p. 252 A.) Volunteer B.) Professional C.) Training D.) Career

Career

Which element of tort liability may be more difficult to establish? p. 103 A.) Injury B.) Duty C.) Breach of duty D.) Causation

Causation

In which type of authority are decisions made by one person at the top of the structure? p. 239 A.) De-tiered B.) Decentralized C.) Centralized D.) Tiered

Centralized

Which of the following would be the most effective when trying to reduce the number of fatalities en route to the incident? p. 225 A.) Change the routes taken B.) Change policy on top response speed C.) Change the culture of urgency D.) Change policy on warning light usage

Change the culture of urgency

What is the means by which individuals seek monetary damages from a corporation? p. 101 A.) Penal law B.) Criminal law C.) Case law D.) Civil law

Civil law

What is the first step taken when dealing with a problem? p. 87 A.) List alternative options B.) Classify the problem C.) Define the problem D.) Determine the best response

Classify the problem

Besides the heading where can the filing information be placed in a letter? p. 178 A.) Footer B.) Body C.) Closing D.) Heading

Closing

Which method of creating job interest is an informal process of giving motivational direction? p. 63 A.) Mentoring B.) Directing C.) Coaching D.) Counseling

Coaching

Which type of power is based on the subordinate's perception of the leader's ability to punish? p. 48 A.) Identification B.) Legitimate C.) Expert D.) Coercive

Coercive

Which is considered a critical value of the individual within the social-change model?p. 44 A.) Collaboration B.) Common purpose C.) Commitment D.) Citizenship

Commitment

Which type of laws are created as a result of a judicial decision? p. 99 A.) Legislative B.) Statutory C.) Common D.) Administrative

Common

Which is considered a critical value of the group within the social-change model? p. 44 A.) Citizenship B.) Congruence C.) Consciousness of others D.) Common purpose

Common purpose

At what level are procedures better developed? p. 202 A.) Management B.) Company C.) Organizational D.) Governmental

Company

What is the smallest unit of the organization usually called? p. 235 A.) Company B.) Branch C.) District D.) Sector

Company

What type of training is used to maintain the high-level of knowledge that was originally acquired? p. 263 A.) Formal-level B.) Company-level C.) Sector-level D.) Entry-level

Company-level

Who can provide input that is useful when developing apublic fire and life-safety education program? p. 342 A.) Government-level personnel B.) Management-level personnel C.) Community-level personnel D.) Company-level personnel

Company-level personnel

Which of the following responsibility requires the Fire Officer be at a minimum of Level II? p. 24 A.) Notify a fire investigator when the situation warrants it B.) Conduct a preliminary inspection of the scene C.) Secure the incident scene D.) Notify the appropriate law enforcement agency

Conduct a preliminary inspection of the scene

Which element of the ethics program communicates the ethical behavior through mandatory participation? p. 81 A.) Distinguish between ethics and law B.) Conduct formal training C.) Involve employees D.) Enforce program provision

Conduct formal training

With which type of classroom seating are students placed around a circular table? p. 271 A.) Classroom style B.) Conference style C.) Circled chair style D.) Chevron style

Conference style

Which may be the most difficult item to correct on the memo or e-mail? p. 173 A.) Grammar B.) Punctuation C.) Format D.) Spelling

Grammar

What can be used to identify problem areas within a community? p. 343 A.) Graphing analytical software B.) Fire service effectiveness software C.) Public service surveys D.) High-risk evaluations

Graphing analytical software

What is a complaint by an employee due to a demotion? p. 324 A.) Response B.) Regret C.) Opposition D.) Grievance

Grievance

Which is NOT a simultaneous function of the supervisor? p. 19 A.) Students of the positions to which they aspire B.) Guardians of the subordinates they control C.) Stewards of the position they hold D.) Teachers of those they supervise

Guardians of the subordinates they control

What discussion format will company officers most likely use in the classroom setting? p. 272 A.) Freestyle B.) Directed C.) Guided D.) Limited

Guided

Which of the following personnel records is consideredconfidential?p. 367 A.) Attendance B.) Haz mat exposure C.) Communication D.) Training

Haz mat exposure

What is the condition that can directly cause a loss or injury? p. 344 A.) Hazard B.) Risk C.) Loss D.) Accident

Hazard

Which part of a letter contains the company return address? p. 176 A.) Footer B.) Heading C.) Body D.) Opening

Heading

When should weaknesses or errors be corrected during a training evolution? p. 275 A.) During evaluations B.) After the session is over C.) When back in the classroom D.) Immediately during the training

Immediately during the training

Which step changes an intention into an active decision? p. 88 A.) Test the decision B.) Determine the best response C.) Implement the decision D.) Classify the problem

Implement the decision

What is the third step in the budget process?p. 215 A.) Revision B.) Monitor process C.) Evaluation D.) Implementation

Implementation

Which is the step where the day-to-day job of public fireand life-safety education happens? p. 345 A.) Design B.) Implementation C.) Selection D.) Planning

Implementation

Which of the following is NOT considered one of the three most common forms of communication? p. 123 A.) Written B.) Informal interpersonal C.) Implied D.) Formal oral

Implied

Which human factor category does recklessness fall under? p. 228 A.) Lack of knowledge B.) Lack of skill C.) Improper attitude D.) Physically unsuited

Improper attitude

Which is considered an advantage to the group decision-making process? p. 86 A.) Improved understanding of the decision B.) One group member leads the discussion C.) Faster decision-making process D.) Meets only the minimum requirements

Improved understanding of the decision

What do most concerns and complaints stem from? p. 348 A.) Inadequacies B.) Ineffectiness C.) Inefficiencies D.) Inquiries

Inquiries

What is a factor that prevents the receiver from fully receiving a message? p. 126 A.) Feedback B.) Interference C.) Influences D.) Miscommunication

Interference

Which element is NOT essential to effective interpersonal communication? p. 124 A.) Sender B.) Channel C.) Feedback to the sender D.) Interference

Interference

Which is considered the most difficult type of expectation to overcome?p. 20 A.) Fraternal B.) External C.) Internal D.) Maternal

Internal

Which customer base includes members of the organization? p. 194 A.) Internal customers B.) External customers C.) Stakeholders D.) Stockholders

Internal customers

What is the most common type of challenge facing the new company officer? p. 16 A.) External B.) Ethical C.) Perceptional D.) Interpersonal

Interpersonal

What is the second thing to consider in the three-step ethics check? p. 79 A.) Is it fair to all concerned? B.) How will it make me look to others? C.) How will it make me feel about myself? D.) Is it legal?

Is it fair to all concerned?

What is the first step in the three-step ethics check? p. 79 A.) How will it make me feel about myself? B.) Is it legal? C.) Is it fair to all concerned? D.) How will it make me look to others?

Is it legal?

Which type of narrative report focuses on why a certain course of action was taken or should be taken? p. 183 A.) Recommendation B.) Justification C.) Progress D.) Description

Justification

Which nonverbal clue consists of body motion and position? p. 131 A.) Paralanguage B.) Self-presentation C.) Kinesics D.) Vocalics

Kinesics

What is the first step that needs to be taken to establish command presence? p. 50 A.) Listen to all points of view B.) Know the required strategy C.) Know what resources are available D.) Know what the situation is

Know what the situation is

Which can result even if the data is accurate?p. 90 A.) Lack of management B.) Lack of accurate analysis C.) Lack of resources D.) Lack of commitment

Lack of accurate analysis

What dooms decisions to failure from the start? p. 90 A.) Lack of resources B.) Lack of accurate analysis C.) Lack of commitment D.) Lack of membership support

Lack of membership support

Which leadership style involves no supervision from theleader who allows employees to make all of the decisions? p. 34 A.) Autocratic B.) Republic C.) Laissez-faire D.) Democratic

Laissez-faire

Which of the following contained guidelines establishing minimum requirements for elections of all union officers and officials? p. 317 A.) Norris-La Guardia Act B.) Taft-Hartley Act C.) Wagner-Connery Act D.) Landrum-Griffin Act

Landrum-Griffin Act

Which of the following contained guidelines establishing-minimum requirements for elections of all union officers and officials? p. 317 A.) Norris-La Guardia Act B.) Taft-Hartley Act C.) Wagner-Connery Act D.) Landrum-Griffin Act

Landrum-Griffin Act

Which of the following is considered a complex training evolution? p. 276 A.) Deploying and advancing hoselines B.) Large area structural fires C.) Lifting and setting ground ladders D.) Forcing entry through doors

Large area structural fires

Which statement was made by Sara White about leaders? p. 47 A.) Leaders accept the status quo B.) Leaders focus on systems C.) Leaders have an eye on the bottom line D.) Leaders ask what and why

Leaders ask what and why

Which is used to determine what leadership style a leader should apply to a situation?p. 37 A.) Results-based leadership B.) Quality management leadership C.) Path-goal theory D.) Leadership-continuum theory

Leadership-continuum theory

What is the act of controlling a project through the use of personality characteristics that motivate? p. 32 A.) Controlling B.) Supervising C.) Managing D.) Leading

Leading

Which report writing skill involves printing the text? p. 180 A.) Objectivity B.) Accuracy C.) Legibility D.) Completeness

Legibility

What is the road map that guides an instruction through a topic being presented?p. 266 A.) Lesson plan B.) Evaluation form C.) Training model D.) Four-step method

Lesson plan

Who are those who deliver services to the public? p. 237 A.) Scalar personnel B.) Staff personnel C.) Chain personnel D.) Line personnel

Line personnel

Which budgeting system consists of lists of revenue sources and proposed expenditures for the budget cycle? p. 206 A.) Line-item B.) Zero-based C.) Matrix D.) Program

Line-item

Which of the following is an ineffective way to change along standing tradition? p. 19 A.) List repercussions for not making the change B.) Detail how the change will benefit the community C.) Show how the change will benefit the crew D.) Explain why the change is important

List repercussions for not making the change

What is used to describe the organization of the federal government? p. 98 A.) Declaration of Independence B.) Constitution C.) Federal law D.) OSHA

Constitution

Which is the active part of the communication process that involves attending and remembering? p. 134 A.) Listening B.) Hearing C.) Thinking D.) Speaking

Listening

What is generally the second level in local government? p. 247 A.) State B.) County C.) Municipality D.) Federal

County

What is the first step in developing leadership skills? p. 44 A.) Determine the target group for leading B.) Develop a strategy for improving weaker skills C.) Evaluate past performance with a similar group D.) Create a list of acceptable leadership traits

Create a list of acceptable leadership traits

Which of the following is NOT something that should be considered when delegating a task?p. 239 A.) Create a situation where the person is overwhelmed to learn B.) Trust in the person being given the task C.) Make the objective clear to the person given the assignment D.) Ensure the person is capable of doing the job

Create a situation where the person is overwhelmed to learn

What is the ability to use rational thinking and reasoning to determine the correct answer to a problem? p. 73 A.) Sequence B.) Ethics C.) Logic D.) Decision-making

Logic

An overhead diagram showing a view of the structure's walls, doors, and stairs is a: A. plot survey B. sectional view C. plot plan D. floor plan

D. floor plan

The forms of communication used to transmit a message from a sender to a receiver may include all of the following except: A. the spoken word B. body language C. visual displays D. intuitive transfer

D. intuitive transfer

Discipline within a fire company is designed to: A. delegate additional tasks B. avoid prosecution C. move swiftly to termination D. motivate/improve performance

D. motivate/improve performance

Company officers who utilize effective delegation: A. move all their workload to their subordinates B. are lax and look to avoid blame C. delegate all the responsibility to their subordinates D. provide an empowerment tool to their subordinates

D. provide an empowerment tool to their subordinates

Utilizing the hygiene theory/motivation-hygiene theory, the company officer should. A. recommend subordinates for a raise B> breach each job down into steps that can be easily accomplished. C. explain how it relates to the big picture D. remind fire fighters how important their work is to the citizens of the community

D. remind fire fighters how important their work is to the citizens of the community

A chief officer giving someone a raise or promotion is a highly visible use of ________ power. A. coercive B. identification C. legitimate D. reward

D. reward

The main responsibilities of an incident commander are: A. spotting emergency vehicles a the incident and directing rescue B. controlling all radio communications and developing SOPs C. moving around the incident scene, observing and talking with the media D. size-up and developing an incident action plan

D. size-up and developing an incident action plan

An employee becomes frustrated because he/she cannot comply with conflicting orders from different bosses and gives up trying. This problem is caused by a violation of: A. chain of command B. division of labor C. span of control D. unity of command

D. unity of command

With what frequency should health and safety standards be applied? p. 26 A.) Weekly B.) Monthly C.) Quarterly D.) Daily

Daily

Which type of authority allows for the expeditious handling of most matters? p. 239 A.) De-tiered B.) Centralized C.) Tiered D.) Decentralized

Decentralized

Which personality characteristic is NOT seen as necessary for establishing command presence? p. 50 A.) Trustworthiness B.) Expertise C.) Decisiveness D.) Consistency

Decisiveness

Which of the following would NOT indicate a need to revised a policy? p. 203 A.) Internal customer complaints B.) New technology C.) Decrease in policy infractions D.) Change in the resources used

Decrease in policy infractions

What is the process of reaching a specific conclusion based on a general statement? p. 75 A.) Causal reasoning B.) Deductive reasoning C.) Inductive reasoning D.) Analogical reasoning

Deductive reasoning

What piece of basic information is used to state which people receive a copy of the policy? p. 186 A.) Subject B.) Approvals C.) Distribution D.) Applicability

Distribution

What is the commission of an unlawful act by a public official? p. 102 A.) Nonfeasance B.) Negfeasance C.) Malfeasance D.) Misfeasance

Malfeasance

What is the act of controlling a project through the use of authority or persuasion?p. 32 A.) Managing B.) Supervising C.) Controlling D.) Leading

Managing

Which type of evolution control is being used when applying the elements of NIMS-ICS? p. 280 A.) Teaching B.) Monitoring C.) Managing D.) Supervising

Managing

Which type of item is one that must be bargained for? p. 321 A.) Exemplary B.) Mandatory C.) Illegal D.) Permissive

Mandatory

Which budget system involves a variety of independent units assigned to a limited duration project? p. 206 A.) Line-item B.) Matrix C.) Performance D.) Program

Matrix

What are the accurate records of the topics covered during meetings? p. 184 A.) Minutes B.) Agendas C.) Reports D.) Letters

Minutes

What most often leads to misunderstanding and arguments during interpersonal communications? p. 126 A.) Poor communication by the sender B.) Poor communication by the receiver C.) Misinterpretation by the receiver D.) Misinformation by the sender

Misinterpretation by the receiver

Which type of evolution control is being used when the instructor observes the progress of the evolution to ensure all lesson plan objectives are accomplished? p. 280 A.) Supervising B.) Monitoring C.) Managing D.) Teaching

Monitoring

Which of the following terms is used to describe the Eurocentric view of time? p. 134 A.) Monochronic B.) Polycyclic C.) Polychronic D.) Monocyclic

Monochronic

What can be the best possible tool during periods ofbudget cuts and layoffs? p. 350 A.) Positive public image B.) Limited services C.) Neutral work record D.) Low station overhead

Positive public image

What is one of the best methods for providing a safe workplace? p. 226 A.) Duty assignment B.) Diligent supervision C.) Proper maintenance D.) Reward system

Proper maintenance

What is a basic need of the external customer? p. 196 A.) Safe work environment B.) Protection of life C.) Position security D.) Retaining political power

Protection of life

Which of the following is NOT seen as an advantage to performing customer surveys? p. 199 A.) Provides an oral response to specific questions B.) Is relatively inexpensive to develop C.) Can be administered from remote locations D.) Eliminates customer subjectivity

Provides an oral response to specific questions

Which type of fire department is funded by tax collections? p. 245 A.) Specialized B.) Private C.) Generalized D.) Public

Public

Which of the following is NOT seen as a priority level for the company officer? p. 57 A.) Emergency response B.) Organizational duties C.) Preparation for emergency response D.) Public relations duties

Public relations duties

Which departments are usually under the direction of a single department head who is responsible for both law enforcement and fire and emergency services? p. 246 A.) Fire protection B.) Countywide C.) Traditional fire D.) Public safety

Public safety

Which of the following perform their normal law enforcement duties until a fire is reported? p. 253 A.) Fire brigade officer B.) Public safety officer C.) Career firefighter D.) Volunteer firefighter

Public safety officer

Which is NOT an administrative duty of the Level I Fire Officer? p. 24 A.) Administer the administrations policies B.) Maintain records of unit activities C.) Documenting the consumption and cost of resources D.) Purchase materials that meet the needs of the unit

Purchase materials that meet the needs of the unit

What is the focus of the customer-satisfaction survey? p. 200 A.) Needs of the people B.) Wants of the service C.) Quality of the service D.) Desires of the people

Quality of the service

Which form of sexual harassment has occurred when a supervisor uses his/her position to force the subordinate to engage in sexual activity? p. 110 A.) Adverse impact B.) Hostile work environment C.) Quid pro quo D.) Disparate treatment

Quid pro quo

What should NOT be used as a reason for compliance? p. 21 A.) Rank B.) Skills C.) Reputation D.) Respect

Rank

Which decision-making model involves the leader gathering information and making the best possible decision? p. 85 A.) Rational B.) Certain C.) Modern D.) Bounded

Rational

What is the first step taken when managing an ethical issue? p. 82 A.) Recognize and define the situation B.) Compare each option to established criteria C.) Obtain all the facts surrounding the situation D.) List all possible options necessary to respond to the situation

Recognize and define the situation

Which type of report is a station-location report an example of? p. 183 A.) Description B.) Recommendation C.) Progress D.) Justification

Recommendation

What is the systematic control of an organization's-records which ensures quick access to information? p. 357 A.) Records control B.) Records recording C.) Records access D.) Records management

Records management

Which piece of information would NOT be considered exemptfrom the Freedom of Information Act? p. 374 A.) Medical records involving matters of a personal nature B.) Records relating to closed investigations C.) Trade secrets and certain proprietary information D.) Unpublished research data and records

Records relating to closed investigations

Which type of fallacy is occurring when the speaker uses irrelevant facts to distract the listener from the main issue? p. 77 A.) Slippery slope B.) Causal C.) Red herring D.) Straw man

Red herring

Which of the following is NOT an objective of the program"Everyone Goes Home"? p. 222 A.) Reduce attention on the integration of risk management with incident management at all levels B.) Ensure that public education receives more resources C.) Create a national search agenda and data-collection system that relate the initiatives D.) Define and advocate the need for cultural change within the fire service relating to safety

Reduce attention on the integration of risk management with incident management at all levels

Which gesture serves to control the flow of verbal communication? p. 132 A.) Illustrators B.) Affect displays C.) Regulators D.) Adaptors

Regulators

Which purpose of interpersonal communication involves establishing new relationships? p. 127 A.) Influencing B.) Relating C.) Learning D.) Playing

Relating

Which constitutes the bulk of the writing produced by most company officers? p. 180 A.) Policies B.) Reports C.) Press releases D.) Executive summaries

Reports

Which method of involving employees in the process of establishing goals has been a part of the military for a long time? p. 59 A.) Use democratic leadership principles B.) Require the employee to accomplish a specific task C.) Delegate tasks D.) Utilize laissez-faire leadership principles

Require the employee to accomplish a specific task

Which duty is most often associated with the company officer? p. 25 A.) Administering policies and procedures B.) Responding to emergency incidents C.) Representing the unit to the public D.) Performing quarterly inspections

Responding to emergency incidents

Which area deals with the constitutional items such as the preamble and purpose of the agreement? p. 320 A.) Clauses affecting labor union security B.) Sections that list conditions of employment C.) Routine clauses D.) Clauses describing the rights of management

Routine clauses

Which area deals with the constitutional items such as thepreamble and purpose of the agreement?p. 320 A.) Clauses affecting labor union security B.) Sections that list conditions of employment C.) Routine clauses D.) Clauses describing the rights of management

Routine clauses

Which term describes the chain of authority?p. 235 A.) Personnel structure B.) Line structure C.) Unity structure D.) Scalar structure

Scalar structure

Which reason for unethical behavior is evidenced in spreading rumors that belittle another person? p. 80 A.) Self-gratification B.) Self-esteem C.) Affiliation D.) Basic needs

Self-esteem

Which leadership style is used when a refined autocratic approach is used? p. 43 A.) Delegating B.) Participating C.) Selling D.) Telling

Selling

Who originates a message? p. 124 A.) Receiver B.) Sender C.) Originator D.) Medium

Sender

Which of the following statements describes the collectivebargaining of the public sector? p. 319 A.) Service provider has a monopoly B.) Disputes are sometimes resolved in the court system C.) Collective bargaining laws are generally uniform D.) Services may be important, but not vital

Service provider has a monopoly

What is considered the key to successful leadership of any organization? p. 20 A.) Creating an environment of acceptance B.) Applying supervisory techniques C.) Setting a positive example D.) Bringing about change

Setting a positive example

Which type of liability are most civil actions against fire and emergency services organizations related to? p. 103 A.) Criminal B.) Civil C.) Tort D.) Negligence

Tort

Which leadership style gives employees rewards for performing satisfactory work?p. 35 A.) Symbolic B.) Transactional C.) Charismatic D.) Transformational

Transactional

Which of the following involves recognizing potential problematic situations? p. 46 A.) Communicating B.) Identifying challenges C.) Seeing opportunities D.) Planning for success

identifying challenges

A/an ___________ plan is a written or unwritten plan for the safe and efficient disposition of an emergency. A. communication B. incident action C. operational D. sizeup

incident action

What was formed in 1994 by the merger of three building and fire-code organizations?p. 117 A.) ASTM International B.) International Code Council C.) US Department of Defense D.) Underwriters Laboratories Inc

international Code Council

What is the communication that takes place between twopeople who have established a relationship? p. 123 A.) Interpersonal B.) Written C.) Expressive D.) Formal oral

interpersonal

Who generally must approve bid specifications? p. 189 A.) Company's purchasing department B.) Jurisdiction's purchasing department C.) Company's company officer D.) Jurisdiction's company officer

jurisdiction's purchasing department

What should mistakes made by subordinates be considered? p. 242 A.) Objects for discipline B.) Subjects for training C.) Reasons for termination D.) Opportunity for revision

Subjects for training

Which classification of law deals with actual issues by establishing principles and defining limitations of rights within a society? p. 99 A.) Substantive B.) Common C.) Statutory D.) Procedural

Substantive

What is reasoning that is based on a comparison between two similar cases? p. 76 A.) Analogical B.) Inductive C.) Deductive D.) Fallacy

Analogical

How often are fire pumps tested? p. 365 A.) Quarterly B.) Monthly C.) Annually D.) Weekly

Annually

How often is each volume of the Code of Federal Regulations updated? p. 107 A.) Annually B.) Quarterly C.) Weekly D.) Monthly

Annually

How often should building inspections of the training facility be performed? p. 226 A.) Monthly B.) Decennially C.) Annually D.) Quarterly

Annually

How often should ethics refresher courses be taken? p. 83 A.) Monthly B.) Annually C.) Quarterly D.) Weekly

Annually

Which means that with active opposition the decision-maker will compromise despite knowing this is not the best option? p. 89 A.) Indecisiveness B.) Distrust C.) Antagonism D.) Jealousy

Antagonism

What should be done when a problem arises suddenly? p. 58 A.) Enforce mandatory lockdown in the unit B.) Allow the situation to work itself out C.) Schedule a conflict resolution meeting D.) Attempt to diffuse the situation

Attempt to diffuse the situation

What is basically paying attention to the message? p. 134 A.) Attending B.) Remembering C.) Hearing D.) Listening

Attending

Which type of leadership philosophy have the Japanese used successfully? p. 36 A.) Y B.) X C.) Z D.) W

What distance from a person is considered to be personalspace? p. 337 A.) 4' to 10' B.) 0 to 18" C.) 10' to 20' D.) 18" to 4'

0 to 18"

Approximately how many government employees were members of a labor union in the mid-1950? p. 317 A.) 7 million B.) 1 million C.) 5 million D.) 3 million

1 million

Approximately how many government employees were membersof a labor union in the mid-1950's? p. 317 A.) 7 million B.) 1 million C.) 5 million D.) 3 million

1 million

What is the instructor-to-student ratio set forth by NFPA 1403? p. 278 A.) 1 to 5 B.) 1 to 7 C.) 1 to 8 D.) 1 to 6

1 to 5

How many students on average are involved in a simple training evolution? p. 275 A.) 5 to 9 active B.) 3 to 7 active C.) 7 to 11 active D.) 1 to 5 active

1 to 5 active

During emergency situations, the span of control for the incident commander is usually considered to be a maximum of _________ subordinates. A. 7 B. 5 C. 9 D. 12

A. 7

Which leadership style within the path-goal theory sets high goals and expects high performance from subordinates? p. 38 A.) Participative B.) Achievement-oriented C.) Directive D.) Supportive

Achievement-oriented

Which type of files are needed for daily operations? p. 360 A.) Passive B.) Active C.) Operational D.) Archive

Active

Which type of report provides the basis for planning andjustifying budget requests? p. 367 A.) Activity B.) Maintenance C.) Attendance D.) Personnel

Activity

Which branch is responsible for analyzing collected data? p. 359 A.) Judicial B.) Legislative C.) Administrative D.) Executive

Administrative

Which classification of law created OSHA and the EPA? p. 100 A.) Administrative B.) Statutory C.) Procedural D.) Substantive

Administrative

Which type of discrimination occurs when an employer uses a test that initially is not intended to discriminate but adversely affects members of one of the protected classes?p. 109 A.) Hostile impact B.) Adverse impact C.) Disparate impact D.) Affirmative impact

Adverse impact

Which reason for unethical behavior would hazing be considered an example of?p. 80 A.) Self-esteem B.) Self-gratification C.) Basic needs D.) Affiliation

Affiliation

Which is not a core skill needed to use the alpha leadership model? p. 44 A.) Acting B.) Aligning C.) Allocating D.) Anticipating

Allocating

10. Which of the following actions would discourage subordinates from coming to their immediate supervisor with problems? p. 241 A.) Allow problems to resolve on their own B.) Be available to listen to problems C.) Listen to problems sincerely D.) Let employees know action is being taken

Allow problems to resolve on their own

What characteristic of words means that the word meanings are not specific? p. 129 A.) Arbitrary B.) Abstract C.) Concrete D.) Ambiguous

Ambiguous

Which of the following is NOT seen as a basic challenge for the first-level supervisor? p. 56 A.) Creating an effective team B.) Establishing priorities C.) Anticipating objectives D.) Creating job interest

Anticipating objectives

Where should documentation and tables be placed in the written document? p. 171 A.) Appendices B.) Index C.) Body D.) Introduction

Appendices

During which step of the four-step method of instruction does most of the learning take place? p. 266 A.) Evaluation B.) Application C.) Presentation D.) Preparation

Application

Where is information taken for final storage? p. 360 A.) Classes B.) Branches C.) Central D.) Archives

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