Company Officer
When did public-sector workers begin to organize intolabor unions to gain the same benefits as private-sector workers? p. 313 A.) Early 20th century B.) Late 20th century C.) Late 21st century D.) Early 21st century
Early 20th century
What is the basis for all successful supervisors? p. 46 A.) Challenge identification B.) Seeing opportunities C.) Proper planning D.) Effective communication
Effective communication
Which gesture takes the place of verbal communication? p. 132 A.) Adaptors B.) Emblems C.) Affect displays D.) Illustrators
Emblems
What is it called when a subordinate sidesteps the immediate supervisor and takes a problem to an officer higher in the chain of command directly? p. 241 A.) Side run B.) Back run C.) Top run D.) End run
End run
Which of the following allows all the notes to be on one page and to contain more information? p. 183 A.) Headings B.) Footnotes C.) Summaries D.) Endnotes
Endnotes
What is it called when the speaker is aware of the receiver's frame of reference? p. 130 A.) Try to gain clarity in speaking B.) Engage in dual perspective C.) Show respect for the feelings of others D.) Take responsibility for personal feelings
Engage in dual perspective
Which is considered a more important duty of the company officer? p. 14 A.) Provide representation to administration B.) Apply counseling when needed C.) Delegate certain responsibilities D.) Ensure the safety of the team members
Ensure the safety of the team members
What is established to finance and account for the acquisition of government facilities that are entirely self-supporting by user fees? p. 209 A.) Restricted funds B.) Sinking funds C.) Enterprise funds D.) Trust funds
Enterprise funds
The employee development style that is usually done before the fact to assist the employees in improving their skills knowledge and ability is: A. controlling B. directing C. coaching D. counseling
c. Coaching
A/an _________ budget details the major equipment or building purchases the department plans to make. A. zero-base B. line item C. capital D. operating
capital
When does research indicate that students are at their peaks? p. 281 A.) 10 am and noon B.) 2 pm and 7 pm C.) 11 am and 3 pm D.) 8 am and noon
10 am and noon
Which NFPA standard is the Life Safety Code?p. 115 A.) 70 B.) 704 C.) 101 D.) 901
101
Which NFPA standard contains the duties of the company officer? p. 22 A.) 1021 B.) 1401 C.) 1031 D.) 1421
1021
Which NFPA standard has added the skills needed for interpersonal communications to the Fire Officer I and II's job performance requirements? p. 123 A.) 1301 B.) 1403 C.) 1021 D.) 1051
1021
Which of the following NFPA standards relates to fire officer professional qualifications? p. 115 A.) 1033 B.) 1021 C.) 1035 D.) 1031
1021
11. Which NFPA standard contains the Instructor I training that NFPA 1021 requires be completed? p. 263 A.) 1041 B.) 1061 C.) 1031 D.) 1051
1041
How many firefighters died while on duty on average between 2000 and 2006? p. 220 A.) 114 B.) 107 C.) 109 D.) 77
107
When were the first labor-related organizations originally developed? p. 313 A.) 1200 CE B.) 1100 CE C.) 1400 CE D.) 1300 CE
1100 CE
When were the first labor-related organizations originally developed?p. 313 A.) 1200 CE B.) 1100 CE C.) 1400 CE D.) 1300 CE
1100 CE
Which NFPA standard regulates water supply requirements during an evolution? p. 278 A.) 1301 B.) 1403 C.) 1142 D.) 1500
1142
Which NFPA mandates that the organization must evaluate the effectiveness of its training program? p. 264 A.) 1301 B.) 1201 C.) 1501 D.) 1401
1201
How many full-time employees must be with an organization for the ADA regulations to apply? p. 113 A.) 15 B.) 13 C.) 11 D.) 9
15
Which NFPA standard is on the Fire Department Occupational Safety and Health Program? p. 223 A.) 1500 B.) 1983 C.) 1581 D.) 1561
1500
Which two NFPA standards must be followed when attempting live-burn exercises? p. 278 A.) 1500 and 1301 B.) 1500 and 972 C.) 1500 and 1403 D.) 1500 and 1207
1500 and 1403
Which NFPA standard is on the Fire Department Infection Control Program? p. 223 A.) 1983 B.) 1852 C.) 1561 D.) 1581
1581
Which NFPA standard regulates the medical exposure program? p. 227 A.) 1983 B.) 1500 C.) 1581 D.) 1561
1581
How many objectives are included in the program "Everyone Goes Home"? p. 222 A.) 20 B.) 18 C.) 22 D.) 16
16
How many primary languages are there in the United States that news media programs could be translated into? p. 341 A.) 20 B.) 16 C.) 32 D.) 10
16
Which part of the CFR addresses operations in confined spaces? p. 107 A.) 1910.168 B.) 1910.152 C.) 1910.146 D.) 1910.134
1910.146
When did the International Association of Fire Fightersrescind its 50-year-old rule prohibiting strikes by its affiliated locals? p. 318 A.) 1972 B.) 1979 C.) 1964 D.) 1968
1968
When did the FLSA begin to apply to state and local employees? p. 114 A.) 1985 B.) 1938 C.) 1963 D.) 1942
1985
When was overtime pay awarded to state and local employees? p. 316 A.) 1972 B.) 1985 C.) 1954 D.) 1938
1985
When was the ADA passed? p. 112 A.) 1994 B.) 1993 C.) 1990 D.) 1989
1990
How many different types of budgets are used by public organizations? p. 206 A.) 4 B.) 5 C.) 3 D.) 2
2
How many options should be selected all together when a procedure must be revised?p. 203 A.) 3 B.) 2 C.) 4 D.) 1
2
What is the minimum number of points that must be placed under each heading? p. 168 A.) 2 B.) 5 C.) 3 D.) 4
2
How long should the executive summary be at a maximum? p. 184 A.) 2 pages B.) 3 pages C.) 5 pages D.) 4 pages
2 pages
What should be the maximum number of pages of a press release? p. 180 A.) 1/2 page B.) 2 1/2 pages C.) 1 page D.) 2 pages
2 pages
How long do some training evolutions take to complete that can be found in "The Source book for Fire Company Training Evolutions"? p. 280 A.) 9 to 12 hours B.) 2 to 3 hours C.) 4 to 7 hours D.) 1 to 2 hours
2 to 3 hours
What should be the maximum sentence length in a press release? p. 179 A.) 40 words B.) 10 words C.) 30 words D.) 20 words
20 words
What time frame do nationally organized urban search and rescue teams respond within? p. 249 A.) 24 hours B.) 48 hours C.) 36 hours D.) 12 hours
24 hours
What percentage of the message do most people remember 48 hours after they hear it? p. 134 A.) 75% B.) 0% C.) 50% D.) 25%
25%
Which Title of the CFR contains OSHA regulations that company officers are responsible for? p. 107 A.) 30 B.) 29 C.) 27 D.) 28
29
How many levels of priority are there for the companyofficer? p. 57 A.) 4 B.) 3 C.) 2 D.) 5
3
What level of leader is considered to be a competent manager? p. 40 A.) 1 B.) 3 C.) 4 D.) 2
3
What is generally the smallest size of a company? p. 60 A.) 7 people B.) 5 people C.) 3 people D.) 9 people
3 people
32. How long before the current fiscal year does the budget process begin? p. 212 A.) 3 to 5 months B.) 6 to 8 months C.) 4 to 6 months D.) 5 to 7 months
3 to 5 months
How long in duration is the employment of personnel who are brought in on a seasonal basis? p. 253 A.) 6 to 9 months B.) 3 to 6 months C.) 9 to 12 months D.) 0 to 3 months
3 to 6 months
20. What is considered the best span of control? p. 57 A.) 2 to 6 B.) 4 to 8 C.) 3 to 7 D.) 5 to 9
3 to 7
Which Unified Facilities Criteria covers Design: Fire Protection Engineering for Facilities? p. 117 A.) 1-200-01 B.) 4-100-01 C.) 3-600-01 D.) 2-500-01
3-600-01
How long must the exposure reports be kept on file after a person has terminated employment? p. 227 A.) 20 years B.) 40 years C.) 30 years D.) 10 years
30 years
How many military and civilian fire and emergency services organizations in North America does the Canadian Defense Department oversee? p. 249 A.) 55 installations B.) 35 installations C.) 45 installations D.) 65 installations
35 installations
What can be used to provide a performance evaluation based on the observations of people who are associated with the person being evaluated? p. 45 A.) Inter-reflective evaluation B.) 360-degree feedback evaluation C.) Personal-challenge evaluation D.) Peer-pressure evaluation
360-degree feedback evaluation
How many basic questions must be asked about the situation when making a decision?p. 84 A.) 6 B.) 2 C.) 8 D.) 4
4
How many main reasons are there for lying? p. 80 A.) 4 B.) 5 C.) 6 D.) 7
4
How many people does the Level I Fire Officer usually supervise? p. 56 A.) 8 B.) 4 C.) 6 D.) 10
4
What should be the maximum number of sentences per paragraph in a press release?p. 179 A.) 7 to 8 B.) 5 to 6 C.) 6 to 7 D.) 4 to 5
4 to 5
Which Title of the CFR contains EPA regulations protecting the environment? p. 108 A.) 50 B.) 40 C.) 30 D.) 60
40
What percentage of all line-of-duty deaths did stress-related deaths account for in 2005?p. 221 A.) 40% B.) 50% C.) 30% D.) 20%
40%
How many types of power are identified by John French and Bertram Raven? p. 47 A.) 4 B.) 6 C.) 5 D.) 7
5
Which level of leader is found to have the following characteristic: ambition for the organization rather than personal ambition?p. 40 A.) 5 B.) 3 C.) 4 D.) 2
5
How much is the projected reduction in firefighter fatalities over the next 10 years?p. 222 A.) 50% B.) 20% C.) 30% D.) 40%
50%
What was the FLSA workweek set at for firefighters? p. 114 A.) 40 hours per week B.) 50 hours per week C.) 53 hours per week D.) 43 hours per week
53 hours per week
23. What percentage of the message is composed of nonverbal elements? p. 131 A.) 38% B.) 84% C.) 93% D.) 55%
55%
How many federally recognized Native American tribal governments exist in the US?p. 250 A.) 562 B.) 633 C.) 671 D.) 598
562
How many basic emotions are expressed by the face? p. 132 A.) 8 B.) 9 C.) 7 D.) 6
6
How many pieces of information does the majority of memos give to the reader? p. 173 A.) 6 B.) 5 C.) 7 D.) 8
6
What time frame before the bargaining sessions are expected to begin is there a call for proposals? p. 320 A.) 30 days B.) 45 days C.) 60 days D.) 75 days
60 days
What percentage of the message comes from the words used? p. 128 A.) 26% B.) 7% C.) 85% D.) 93%
7%
Approximately how many injuries occurred during training exercises during 2001? p. 221 A.) 96 B.) 7,000 C.) 42 D.) 2,300
7,000
What is generally the maximum return rate for surveys? p. 199 A.) 85% B.) 75% C.) 80% D.) 70%
70%
What percentage of fire and emergency services organizations are staffed with volunteer firefighters according to the US Fire Administration? p. 254 A.) 50% B.) 60% C.) 70% D.) 80%
70%
How long should the average paragraph be?p. 170 A.) 55 to 105 words B.) 85 to 135 words C.) 75 to 125 words D.) 65 to 115 words
75 to 125 words
How many fire and emergency responder injuries during emergency incidents were reported in the United States in 2004? p. 220 A.) 59,000 B.) 74,000 C.) 88,000 D.) 92,000
88,000
What is the best angle to place chairs to maximize communications? p. 135 A.) 180 degree B.) 45 degree C.) 90 degree D.) 360 degree
90 degree
What percentage of firefighters are employed by municipal or county fire and emergency services organizations according to the US Department of Labor? p. 245 A.) 70% B.) 90% C.) 60% D.) 80%
90%
Which UL standard is for safety fire extinguisher and booster hose? p. 117 A.) 92 B.) 262 C.) 260 D.) 268
92
A company officer issuing a reprimand for NOT submitting a repot on time is an example of _______ power. A. Coercive/punishment B. identification/emulation C. expert/legitimate D. reward/recognition
A. Coercive/punishment
Withholding or postponing a reward is an example of __________ power. A. Coercive/punishment B. identification/emulation C. expert/legitimate D. reward/recognition
A. Coercive/punishment
When first promoted to company officer, an individual should adopt one leadership style and us this style in all situations this statements is: A. Incorrect; the officer should apply different leadership approaches when they appear appropriate B. Correct; fire fighters are more comfortable with a consistent leadership style C. incorrect; the officer should try several different approaches before adopting one style D. correct; in this way the officer will be able to develop his/her leadership abilities faster.
A. Incorrect; the officer should apply different leadership approaches when they appear appropriate
An organization that publishes standards is the: A. NFPA B. Nation Fire Academy C. National Volunteer Fire Council D. International Association of Fire Fighters
A. NFPA
In all cases, live-fire training evolutions should be conducted in accordance with: A. NFPA standards B. OSHA C. building codes D. Life safety codes
A. NFPA standards
A _________ is a guide for decision making; a ______ is detailed guide for action. A. Policy; procedure B. Procedure; policy C. strategic plan; policy D. strategic plan; procedure
A. Policy; procedure
Theory X leader believes: A. workers are lazy and need to be watched. B. workers seek responsibility C. only a small part of workers potential is used D. workers feel work is natural
A. Workers are lazy
A company officer must realize that listening is a/an _________ process A. active B. emotional C. hearing D. passive
A. active
When officers feel that their span of control has been exceeded they should: A. delegate assignments B. request more resources C. revise work assignments D. exercise stronger supervision
A. delegate assignments
When conducting a pre-incident survey, all of the following should be done except: A. enter the premises at the rear entrance B. contact the individual with whom the survey is scheduled C. gather information for a plot plan and floor plans D. introduce the crew and state its business
A. enter the premises at the rear entrance
The blood pathogens standard requires an employer to have a written document that identifies the task, procedures, and job classifications with possible exposure to blood or potentially infections materials. This document is call the: A. exposure control plan B. job description C. exposure risk index D. hazard communication
A. exposure control plan
The focus of an accident investigation to: A. find ways to improve workplace safety B. find fault with the individual who caused the accident C. decide on the discipline to be issued D. provide additional work for a safety officer
A. find ways to improve workplace safety
The majority of fire fighter fatalities are due to A. heart attacks B. traumatic injuries C. responding to emergencies D. ceiling collapse
A. heart attacks
A fire department policy needs to be changed. Using decision-making process after defining the problem, the officer should: A. identify several alternatives B. solve the problem with immediate corrective action C. implement the solution D. select the best alternative
A. identify several alternatives
Following an accident, dangerous conditions, procedures, and equipment can be identified through: A. investigations B. fatalities only C. defusing D. lawsuits
A. investigations
Customer service focuses on: A. meeting/exceeding expectations B. taking whatever action is necessary to ensure the customer is satisfied C. ensuring the cost of the service delivery is adequate D. well documented needs/actions surveys
A. meeting/exceeding expectations
According to Herzberg, factors such as achievement and recognition are called. A. motivators B. hygiene factors C. monetary conditions D. basic needs
A. motivators
Standardized direction that deals with responsibility and the order in which activities should be performed, such as raising an extension ladder, is a: A. procedure B. policy C. guideline D. code
A. procedure
During a company survey, a target hazard has been recognized; the next step is to: A. project strategic and tactical probabilities B. notify building department C. report it to the local fire marshal D. formulate tactics
A. project strategic and tactical probabilities
When team building the company officer should: A. provide an environment in which most decisions are reached by the consensus. B. suppress agreements and provide a centralized decision-making process C. limit discussions, since this is an effective time management tool D. provide a formal environment with select personnel
A. provide an environment in which most decisions are reached by the consensus.
When speaking with a subordinate about a substandard performance, the company officer should: A. spot trends and habits in personal performance and behavior B. blame the employee for the department's low morale. C. identify the subordinates' weaknesses and find a suitable disciplinary action D. relate to the employee how his/her attitude and personality is affecting performance
A. spot trends and habits in personal performance and behavior
What is the name of the paradox that exists when members of a group individually do not agree with a decision but fail to speak out against it? p. 91 A.) Harvey B.) Albuquerque C.) Lufkin D.) Abilene
Abilene
Which word means that the meanings are generalizations? p. 129 A.) Concrete B.) Arbitrary C.) Tangible D.) Abstract
Abstract
What is the purpose of an e-mail or memo in the workplace? p. 173 A.) Accomplish a task B.) Educate the person C.) Entertain a friend D.) Remove a rumor
Accomplish a task
Which of the following reasons is NOT important for the division of labor within fire and emergency services? p. 243 A.) Allows for on-the-job training B.) Prevents duplication of effort C.) Assigns responsibility D.) Makes specific, clear-cut assignments
Allows for on-the-job training
What is a good way for company officers to develop support for unpopular orders from the chief officer? p. 204 A.) Find out when the order was issued B.) Find out ways around the order C.) Find out why the order was issued D.) Find out who must follow the order
Find out why the order was issued
Who will have the responsibility for performing the initial accident investigation? p. 227 A.) Fire Officer II B.) Fire Officer I C.) Health and Safety Officer D.) Chief Officer
Fire Officer I
Which of the following could cause the transition to company officer more difficult for the individual? p. 14 A.) Attitude of entitlement B.) Attitude of equality C.) Attitude of superiority D.) Attitude of inferiority
Attitude of superiority
Which basic leadership style involves the leader telling subordinates what to do and how to do it with little or no input from them?p. 34 A.) Autocratic B.) Democratic C.) Laissez-faire D.) Republic
Autocratic
On a yearly basis, heart attacks have been responsible for approximately ___________ percent of member deaths. A. 10-20 B. 40-50 C. 60-70 D. 20-30
B. 40-50
Which of the following is a good principle of effective writing? A. The length of the work demonstrates knowledge of the subject. B. Consider the reader C. To be technically correct, use complex terminology D. Group many subjects together into one comprehensive memo
B. Consider the reader
Which of the following statements regarding policies is not correct? A. Policies are guides to decision making B. Policies are detailed guides to action C. Policies mostly originate from top management D. Policies provide the boundaries within which are officers expected to act.
B. Policies are detailed guides to action
A law that covers sexual harassment in the workplace is the: A. Fair Labor Standards Act B. Title VII of the Civil Rights Act C. American with Disability Act D. Affirmative Action Law of 1960
B. Title VII of the Civil Rights Act
Each individual reporting to only one supervisor defines: A. Unified Command B. Unity of Command C. Span of Control D. Unified control
B. Unity of Command
Leadership is: A. the person within the organization with the most power B. achieving organizational goals through others C. the ability to get work accomplished through authority D. influencing others again their will
B. achieving organizational goals through others
During a fire in a high-rise building, the company officer may relocate occupants to another part of the building known as: A. exit access B. an area of refuge/safe haven C. a safety zone D. a point of egress
B. an area of refuge/safe haven
A floor plan sketch or diagram of a structure consists of: A. a detailed view of the construction features of each floor of a building B. an outline of each floor of the building showing walls, partitions, and openings C. a cutaway view of a particular portion of a building D. showing the building and grounds in perspective
B. an outline of each floor of the building showing walls, partitions, and openings
Rapid intervention teams/crews need to be equipped with: A. a minimum of pike poles, flashlight, and halligan B. appropriate personal protective equipment C. RIT bag including spare SCBA and minimum of 100' life safety rope D. thermal imaging camera and voice amplification devices
B. appropriate personal protective equipment
The first step in the decision making process is to: A. determine the best response B. classify the problem C. evaluate the result D. generate alternative solutions
B. classify the problem
The act of directing, ordering, and controlling resources best describes: A. Safety B. command C. operations D. logistics
B. command
One of the ways that company officers can greatly in crews their productivity is through A. report writing B. delegation C. progressive discipline D. authority
B. delegation
To obtain a complete and accurate data when receiving a complaint, it is best to: A. receive verbal information only B. effectively listen to the citizen C. pass the complainer on to the chief of the department D. investigate after notifying all of the appropriate officials.
B. effectively listen to the citizen
A long-term, measurable target to achieve is called a/an: A. objective B. goal C. job description D. policy
B. goal
The leading cause of fire fighter fatalities is: A. sprains and strains B. heat attacks C. trauma D. falls and trips
B. heat attacks
What is the final step after an employee has a grievance hearing? p. 326 A.) Grievant is allowed to respond to the hearing decision B.) Grievance panel reviews the complaint C.) Supervisor submits a written response to the grievance D.) Fire chief notifies grievant of the final decision
Fire chief notifies grievant of the final decision
Which of the following is a special government body authorized by a state to exist and operate in order to provide fire and life-safety protection? p. 246 A.) Fire district B.) Municipal district C.) Tribal district D.) County district
Fire district
Which of the following serves the same purpose as the county fire and emergency services organization? p. 248 A.) Municipal district B.) County district C.) Protection district D.) Fire district
Fire district
Which of the following states that property owners are not responsible for injuries an emergency responder suffers which performing their job? p. 105 A.) Owner's Rule B.) Rescuer's Rule C.) Responder's Rule D.) Fireman's RuleIFSTA Company Officer 4th
Fireman's Rule IFSTA Company Officer 4th
What sentence of the press release should be used to summarize the information? p. 179 A.) Third B.) First C.) Second D.) Last
First
An ongoing review and analysis of fire department activities will assist the company officer in A. disciplining safety practice offenders B. identifying problems with operating procedures that contribute to accidents C. acquiring additional funding for the next years budget D. demonstrating that there is no need for additional fire training
B. identifying problems with operating procedures that contribute to accidents
Who should be responsible for determining the need for a post incident analysis and gather information regarding the incident? A. Safety officer B. incident commander C. CISD team leader D. Public information officer
B. incident commander
Floor plans drawn during building surveys should: A. include only furniture B. include the layout of individual floors C. Include property conservation considerations D. show a cross sections of construction features
B. include the layout of individual floors
The purpose of a post incident analysis is to: A. identify problems and determine who was at fault B. looks for strengths and weaknesses of the response C. identify infractions in policy and procedures D. review large complex incidents
B. looks for strengths and weaknesses of the response
The term used to describe the use of a specific building is: A. construction B. occupancy C. structure D. target hazard
B. occupancy
If complaining citizen is angry or upset, the company officer must: A. call the police for back-up B. remain calm and in control C. report the incident to the chief D. ignore the situation until the citizen goes away.
B. remain calm and in control
Prior to conducting a pre-incident survey, fire departments should: A. begin with written permission from the tenant B. schedule a visit with the occupant C. begin looking at the basic construction D. Both A and B are correct
B. schedule a visit with the occupant
Which type of fallacy has occurred when the speaker tries to make the comment that everyone is doing something? p. 77 A.) Red herring B.) Straw man C.) Bandwagon D.) Hasty generalization
Bandwagon
What includes the specific equipment requirements of the department? p. 187 A.) Distribution request B.) Request for bid proposal C.) Meeting agenda D.) Bid specifications
Bid specifications
What is a promise to repay the principle along with interest on a specific date? p. 210 A.) Trust funds B.) Restricted funds C.) Sinking funds D.) Bond sales
Bond sales
Which of the following is used to describe a memo? p. 176 A.) Formal B.) External audience C.) Represents the total organization D.) Brief
Brief
Which type of record should be used to store purchasingrecords and contracts? p. 363 A.) Maintenance B.) Activity C.) Inventory D.) Budget
Budget
How does the balanced leader lead? p. 41 A.) By observing B.) With malice C.) With direction D.) By example
By example
NFPA standard ______ addresses fire department occupational safety and health. A. 1501 B. 1200 C. 1500 D. 1021
C. 1500
Proper priority of scene management is an integral part of successfully terminating an incident. Which of the follow is the correct order of incident priority beginning with the most important to the least important? A. Incident stabilization, life safety, property conservation B. Incident stabilization, property conservation, life safety C. Life safety, incident stabilization, property conservation D. Life safety, property conservation, incident stabilization
C. Life safety, incident stabilization, property conservation
The section that develops and documents the incident action plans is: A. Command B. Finance C. Planning D. Operations
C. Planning
Which of the following is true regarding Layman's basic list of strategies? A. They have been replaced with Brunacini's incident priorities B. The follow the tactical operations C. They are listed in logical, priority order D. They require every element to completed in any order.
C. They are listed in logical, priority order
Ordinary constructions is: A. Type 1 fire resistive B. Type 2 non combustible C. Type 3 masonry exterior walls D. Type IV heavy timber
C. Type 3 masonry exterior walls
In pre-incident/pre-emergency planning, an estimate of the _______ fire flow for the building should be developed to detect any deficiency in the water supply available. A. residual B. average C. available D. probable
C. available
The pathway of responsibility from the top of the organization to the bottom and vice versa is called. A. authority B. delegation C. chain of command D. responsibility
C. chain of command
A subordinate's perception of a supervisor's authority to administer discipline is referred to as ________ power. A. legitimate/formal B. rewards/compensatory C. coercive/punishment D. referent/deferred
C. coercive/punishment
An effective leader will resolve conflicts among subordinates by: A. imposing an arbitrary solution to the problem B. smoothing over the problem C. confronting the issue directly with the subordinates D. applying a solution without consulting the subordinates
C. confronting the issue directly with the subordinates
Once the initial size up has been completed, its very important, regardless of the complexity of the incident, for the incident commander to: A. have a charged line ready for use at the point of entry B. pass command to the company officer C. continue size up and revise plans as conditions change D. follow the plan precisely, once it has been established
C. continue size up and revise plans as conditions change
In an incident management system, the term ___________ corresponds to a geographical area. A. staging B. sector C. division D. group
C. division
Investigations of accidents must center on ________ finding and not _________ finding. A. error, fact B, fact, error C. fact, fault D, negligence, fact
C. fact, fault
Designating a functional assignment, such as ventilation, would be considered a: A. division B. staff assistant C. group D. strike team
C. group
According to Herzberg, _________ factors keep more people satisfied with their work. A. power B. monetary C. hygiene D. employee benefit
C. hygiene
For every emergency incident, regardless of how large or small, there must be a/an: A. rescue mode B. post-incent analysis C. incident action plan D. unified command
C. incident action plan
The ________ is responsible for the overall management of the event and safety of personnel. A. fire fighter B. company officer C. incident commander D. fire chief
C. incident commander
If you or a member of your crew had blood splashed on you, the person who would arrange for the necessary testing according to NFPA 1581 is the: A. company officer B. department doctor C. infection control officer D. emergency room doctor
C. infection control officer
Within an organization __________ power stems from shared values or the acceptance of an organization structure. A. coercive B. identification C. legitimate D. reward
C. legitimate
With respect to the success of a safety program, a constant challenge for company officers to: A. discipline fire fighters who violate procedures B. provide data to the safety officer C. set a good example D. produce a periodic safety bulletin
C. set a good example
The company officer can have a major impact on preventing injuries. The preferred method of impacting safety is: A. Making an example of a fire fighter who violates safety practices B. using progressive discipline C. setting a positive example D. acting as incident safety officer
C. setting a positive example
One feature common to all types of lightweight or truss construction is that: A. only that member will fail B. the truss next to it will keep it from failing completely C. there may be a sudden and unexpected collapse D. it is unlikely to have total collapse
C. there may be a sudden and unexpected collapse
When a subordinate sidestep the immediate supervisor and takes a problem directly to an officer higher in the chain of command, this breach violates the organizational principle of: A. division of labor B. span of control C. unity of command D. communications
C. unity of command
Rapid intervention teams/crews are required: A. only during the initial stage B. to have full PPE close by if needed C. when crews are operating in a hazardous environment D. only when deemed necessary by the incident commander.
C. when crews are operating in a hazardous environment
Which is based upon the authority delegated to the fire officer to implement organizational policies? p. 204 A.) Request B.) Directive C.) Order D.) Mandate
C.) Order
Which type of budget includes projected major purchases? p. 207 A.) Capital B.) Risk C.) Expense D.) Operating
Capital
What is the leading cause of firefighter fatalities? p. 219 A.) Cardiac arrest B.) Stroke C.) Overexertion D.) Pulmonary embolism
Cardiac arrest
What type of firefighter is paid for their services? p. 252 A.) Volunteer B.) Professional C.) Training D.) Career
Career
Which element of tort liability may be more difficult to establish? p. 103 A.) Injury B.) Duty C.) Breach of duty D.) Causation
Causation
In which type of authority are decisions made by one person at the top of the structure? p. 239 A.) De-tiered B.) Decentralized C.) Centralized D.) Tiered
Centralized
Which of the following would be the most effective when trying to reduce the number of fatalities en route to the incident? p. 225 A.) Change the routes taken B.) Change policy on top response speed C.) Change the culture of urgency D.) Change policy on warning light usage
Change the culture of urgency
What is the means by which individuals seek monetary damages from a corporation? p. 101 A.) Penal law B.) Criminal law C.) Case law D.) Civil law
Civil law
What is the first step taken when dealing with a problem? p. 87 A.) List alternative options B.) Classify the problem C.) Define the problem D.) Determine the best response
Classify the problem
Besides the heading where can the filing information be placed in a letter? p. 178 A.) Footer B.) Body C.) Closing D.) Heading
Closing
Which method of creating job interest is an informal process of giving motivational direction? p. 63 A.) Mentoring B.) Directing C.) Coaching D.) Counseling
Coaching
Which type of power is based on the subordinate's perception of the leader's ability to punish? p. 48 A.) Identification B.) Legitimate C.) Expert D.) Coercive
Coercive
Which is considered a critical value of the individual within the social-change model?p. 44 A.) Collaboration B.) Common purpose C.) Commitment D.) Citizenship
Commitment
Which type of laws are created as a result of a judicial decision? p. 99 A.) Legislative B.) Statutory C.) Common D.) Administrative
Common
Which is considered a critical value of the group within the social-change model? p. 44 A.) Citizenship B.) Congruence C.) Consciousness of others D.) Common purpose
Common purpose
At what level are procedures better developed? p. 202 A.) Management B.) Company C.) Organizational D.) Governmental
Company
What is the smallest unit of the organization usually called? p. 235 A.) Company B.) Branch C.) District D.) Sector
Company
What type of training is used to maintain the high-level of knowledge that was originally acquired? p. 263 A.) Formal-level B.) Company-level C.) Sector-level D.) Entry-level
Company-level
Who can provide input that is useful when developing apublic fire and life-safety education program? p. 342 A.) Government-level personnel B.) Management-level personnel C.) Community-level personnel D.) Company-level personnel
Company-level personnel
Which of the following responsibility requires the Fire Officer be at a minimum of Level II? p. 24 A.) Notify a fire investigator when the situation warrants it B.) Conduct a preliminary inspection of the scene C.) Secure the incident scene D.) Notify the appropriate law enforcement agency
Conduct a preliminary inspection of the scene
Which element of the ethics program communicates the ethical behavior through mandatory participation? p. 81 A.) Distinguish between ethics and law B.) Conduct formal training C.) Involve employees D.) Enforce program provision
Conduct formal training
With which type of classroom seating are students placed around a circular table? p. 271 A.) Classroom style B.) Conference style C.) Circled chair style D.) Chevron style
Conference style
Which may be the most difficult item to correct on the memo or e-mail? p. 173 A.) Grammar B.) Punctuation C.) Format D.) Spelling
Grammar
What can be used to identify problem areas within a community? p. 343 A.) Graphing analytical software B.) Fire service effectiveness software C.) Public service surveys D.) High-risk evaluations
Graphing analytical software
What is a complaint by an employee due to a demotion? p. 324 A.) Response B.) Regret C.) Opposition D.) Grievance
Grievance
Which is NOT a simultaneous function of the supervisor? p. 19 A.) Students of the positions to which they aspire B.) Guardians of the subordinates they control C.) Stewards of the position they hold D.) Teachers of those they supervise
Guardians of the subordinates they control
What discussion format will company officers most likely use in the classroom setting? p. 272 A.) Freestyle B.) Directed C.) Guided D.) Limited
Guided
Which of the following personnel records is consideredconfidential?p. 367 A.) Attendance B.) Haz mat exposure C.) Communication D.) Training
Haz mat exposure
What is the condition that can directly cause a loss or injury? p. 344 A.) Hazard B.) Risk C.) Loss D.) Accident
Hazard
Which part of a letter contains the company return address? p. 176 A.) Footer B.) Heading C.) Body D.) Opening
Heading
When should weaknesses or errors be corrected during a training evolution? p. 275 A.) During evaluations B.) After the session is over C.) When back in the classroom D.) Immediately during the training
Immediately during the training
Which step changes an intention into an active decision? p. 88 A.) Test the decision B.) Determine the best response C.) Implement the decision D.) Classify the problem
Implement the decision
What is the third step in the budget process?p. 215 A.) Revision B.) Monitor process C.) Evaluation D.) Implementation
Implementation
Which is the step where the day-to-day job of public fireand life-safety education happens? p. 345 A.) Design B.) Implementation C.) Selection D.) Planning
Implementation
Which of the following is NOT considered one of the three most common forms of communication? p. 123 A.) Written B.) Informal interpersonal C.) Implied D.) Formal oral
Implied
Which human factor category does recklessness fall under? p. 228 A.) Lack of knowledge B.) Lack of skill C.) Improper attitude D.) Physically unsuited
Improper attitude
Which is considered an advantage to the group decision-making process? p. 86 A.) Improved understanding of the decision B.) One group member leads the discussion C.) Faster decision-making process D.) Meets only the minimum requirements
Improved understanding of the decision
What do most concerns and complaints stem from? p. 348 A.) Inadequacies B.) Ineffectiness C.) Inefficiencies D.) Inquiries
Inquiries
What is a factor that prevents the receiver from fully receiving a message? p. 126 A.) Feedback B.) Interference C.) Influences D.) Miscommunication
Interference
Which element is NOT essential to effective interpersonal communication? p. 124 A.) Sender B.) Channel C.) Feedback to the sender D.) Interference
Interference
Which is considered the most difficult type of expectation to overcome?p. 20 A.) Fraternal B.) External C.) Internal D.) Maternal
Internal
Which customer base includes members of the organization? p. 194 A.) Internal customers B.) External customers C.) Stakeholders D.) Stockholders
Internal customers
What is the most common type of challenge facing the new company officer? p. 16 A.) External B.) Ethical C.) Perceptional D.) Interpersonal
Interpersonal
What is the second thing to consider in the three-step ethics check? p. 79 A.) Is it fair to all concerned? B.) How will it make me look to others? C.) How will it make me feel about myself? D.) Is it legal?
Is it fair to all concerned?
What is the first step in the three-step ethics check? p. 79 A.) How will it make me feel about myself? B.) Is it legal? C.) Is it fair to all concerned? D.) How will it make me look to others?
Is it legal?
Which type of narrative report focuses on why a certain course of action was taken or should be taken? p. 183 A.) Recommendation B.) Justification C.) Progress D.) Description
Justification
Which nonverbal clue consists of body motion and position? p. 131 A.) Paralanguage B.) Self-presentation C.) Kinesics D.) Vocalics
Kinesics
What is the first step that needs to be taken to establish command presence? p. 50 A.) Listen to all points of view B.) Know the required strategy C.) Know what resources are available D.) Know what the situation is
Know what the situation is
Which can result even if the data is accurate?p. 90 A.) Lack of management B.) Lack of accurate analysis C.) Lack of resources D.) Lack of commitment
Lack of accurate analysis
What dooms decisions to failure from the start? p. 90 A.) Lack of resources B.) Lack of accurate analysis C.) Lack of commitment D.) Lack of membership support
Lack of membership support
Which leadership style involves no supervision from theleader who allows employees to make all of the decisions? p. 34 A.) Autocratic B.) Republic C.) Laissez-faire D.) Democratic
Laissez-faire
Which of the following contained guidelines establishing minimum requirements for elections of all union officers and officials? p. 317 A.) Norris-La Guardia Act B.) Taft-Hartley Act C.) Wagner-Connery Act D.) Landrum-Griffin Act
Landrum-Griffin Act
Which of the following contained guidelines establishing-minimum requirements for elections of all union officers and officials? p. 317 A.) Norris-La Guardia Act B.) Taft-Hartley Act C.) Wagner-Connery Act D.) Landrum-Griffin Act
Landrum-Griffin Act
Which of the following is considered a complex training evolution? p. 276 A.) Deploying and advancing hoselines B.) Large area structural fires C.) Lifting and setting ground ladders D.) Forcing entry through doors
Large area structural fires
Which of the following is considered a complex training evolution? p. 276 A.) Deploying and advancing hoselines B.) Large area structural fires C.) Lifting and setting ground ladders D.) Forcing entry through doors
Large area structural fires
Which statement was made by Sara White about leaders? p. 47 A.) Leaders accept the status quo B.) Leaders focus on systems C.) Leaders have an eye on the bottom line D.) Leaders ask what and why
Leaders ask what and why
Which is used to determine what leadership style a leader should apply to a situation?p. 37 A.) Results-based leadership B.) Quality management leadership C.) Path-goal theory D.) Leadership-continuum theory
Leadership-continuum theory
What is the act of controlling a project through the use of personality characteristics that motivate? p. 32 A.) Controlling B.) Supervising C.) Managing D.) Leading
Leading
Which report writing skill involves printing the text? p. 180 A.) Objectivity B.) Accuracy C.) Legibility D.) Completeness
Legibility
What is the road map that guides an instruction through a topic being presented?p. 266 A.) Lesson plan B.) Evaluation form C.) Training model D.) Four-step method
Lesson plan
Who are those who deliver services to the public? p. 237 A.) Scalar personnel B.) Staff personnel C.) Chain personnel D.) Line personnel
Line personnel
Which budgeting system consists of lists of revenue sources and proposed expenditures for the budget cycle? p. 206 A.) Line-item B.) Zero-based C.) Matrix D.) Program
Line-item
Which of the following is an ineffective way to change along standing tradition? p. 19 A.) List repercussions for not making the change B.) Detail how the change will benefit the community C.) Show how the change will benefit the crew D.) Explain why the change is important
List repercussions for not making the change
What is used to describe the organization of the federal government? p. 98 A.) Declaration of Independence B.) Constitution C.) Federal law D.) OSHA
Constitution
Which is the active part of the communication process that involves attending and remembering? p. 134 A.) Listening B.) Hearing C.) Thinking D.) Speaking
Listening
What is generally the second level in local government? p. 247 A.) State B.) County C.) Municipality D.) Federal
County
What is the first step in developing leadership skills? p. 44 A.) Determine the target group for leading B.) Develop a strategy for improving weaker skills C.) Evaluate past performance with a similar group D.) Create a list of acceptable leadership traits
Create a list of acceptable leadership traits
Which of the following is NOT something that should be considered when delegating a task?p. 239 A.) Create a situation where the person is overwhelmed to learn B.) Trust in the person being given the task C.) Make the objective clear to the person given the assignment D.) Ensure the person is capable of doing the job
Create a situation where the person is overwhelmed to learn
What is the ability to use rational thinking and reasoning to determine the correct answer to a problem? p. 73 A.) Sequence B.) Ethics C.) Logic D.) Decision-making
Logic
An overhead diagram showing a view of the structure's walls, doors, and stairs is a: A. plot survey B. sectional view C. plot plan D. floor plan
D. floor plan
The forms of communication used to transmit a message from a sender to a receiver may include all of the following except: A. the spoken word B. body language C. visual displays D. intuitive transfer
D. intuitive transfer
Discipline within a fire company is designed to: A. delegate additional tasks B. avoid prosecution C. move swiftly to termination D. motivate/improve performance
D. motivate/improve performance
Company officers who utilize effective delegation: A. move all their workload to their subordinates B. are lax and look to avoid blame C. delegate all the responsibility to their subordinates D. provide an empowerment tool to their subordinates
D. provide an empowerment tool to their subordinates
Utilizing the hygiene theory/motivation-hygiene theory, the company officer should. A. recommend subordinates for a raise B> breach each job down into steps that can be easily accomplished. C. explain how it relates to the big picture D. remind fire fighters how important their work is to the citizens of the community
D. remind fire fighters how important their work is to the citizens of the community
A chief officer giving someone a raise or promotion is a highly visible use of ________ power. A. coercive B. identification C. legitimate D. reward
D. reward
The main responsibilities of an incident commander are: A. spotting emergency vehicles a the incident and directing rescue B. controlling all radio communications and developing SOPs C. moving around the incident scene, observing and talking with the media D. size-up and developing an incident action plan
D. size-up and developing an incident action plan
An employee becomes frustrated because he/she cannot comply with conflicting orders from different bosses and gives up trying. This problem is caused by a violation of: A. chain of command B. division of labor C. span of control D. unity of command
D. unity of command
With what frequency should health and safety standards be applied? p. 26 A.) Weekly B.) Monthly C.) Quarterly D.) Daily
Daily
Which type of authority allows for the expeditious handling of most matters? p. 239 A.) De-tiered B.) Centralized C.) Tiered D.) Decentralized
Decentralized
Which personality characteristic is NOT seen as necessary for establishing command presence? p. 50 A.) Trustworthiness B.) Expertise C.) Decisiveness D.) Consistency
Decisiveness
Which of the following would NOT indicate a need to revised a policy? p. 203 A.) Internal customer complaints B.) New technology C.) Decrease in policy infractions D.) Change in the resources used
Decrease in policy infractions
What is the process of reaching a specific conclusion based on a general statement? p. 75 A.) Causal reasoning B.) Deductive reasoning C.) Inductive reasoning D.) Analogical reasoning
Deductive reasoning
What piece of basic information is used to state which people receive a copy of the policy? p. 186 A.) Subject B.) Approvals C.) Distribution D.) Applicability
Distribution
What is the commission of an unlawful act by a public official? p. 102 A.) Nonfeasance B.) Negfeasance C.) Malfeasance D.) Misfeasance
Malfeasance
What is the act of controlling a project through the use of authority or persuasion?p. 32 A.) Managing B.) Supervising C.) Controlling D.) Leading
Managing
Which type of evolution control is being used when applying the elements of NIMS-ICS? p. 280 A.) Teaching B.) Monitoring C.) Managing D.) Supervising
Managing
Which type of item is one that must be bargained for? p. 321 A.) Exemplary B.) Mandatory C.) Illegal D.) Permissive
Mandatory
Which budget system involves a variety of independent units assigned to a limited duration project? p. 206 A.) Line-item B.) Matrix C.) Performance D.) Program
Matrix
What are the accurate records of the topics covered during meetings? p. 184 A.) Minutes B.) Agendas C.) Reports D.) Letters
Minutes
What most often leads to misunderstanding and arguments during interpersonal communications? p. 126 A.) Poor communication by the sender B.) Poor communication by the receiver C.) Misinterpretation by the receiver D.) Misinformation by the sender
Misinterpretation by the receiver
Which type of evolution control is being used when the instructor observes the progress of the evolution to ensure all lesson plan objectives are accomplished? p. 280 A.) Supervising B.) Monitoring C.) Managing D.) Teaching
Monitoring
Which of the following terms is used to describe the Eurocentric view of time? p. 134 A.) Monochronic B.) Polycyclic C.) Polychronic D.) Monocyclic
Monochronic
What can be the best possible tool during periods ofbudget cuts and layoffs? p. 350 A.) Positive public image B.) Limited services C.) Neutral work record D.) Low station overhead
Positive public image
What is one of the best methods for providing a safe workplace? p. 226 A.) Duty assignment B.) Diligent supervision C.) Proper maintenance D.) Reward system
Proper maintenance
What is a basic need of the external customer? p. 196 A.) Safe work environment B.) Protection of life C.) Position security D.) Retaining political power
Protection of life
Which of the following is NOT seen as an advantage to performing customer surveys? p. 199 A.) Provides an oral response to specific questions B.) Is relatively inexpensive to develop C.) Can be administered from remote locations D.) Eliminates customer subjectivity
Provides an oral response to specific questions
Which type of fire department is funded by tax collections? p. 245 A.) Specialized B.) Private C.) Generalized D.) Public
Public
Which of the following is NOT seen as a priority level for the company officer? p. 57 A.) Emergency response B.) Organizational duties C.) Preparation for emergency response D.) Public relations duties
Public relations duties
Which departments are usually under the direction of a single department head who is responsible for both law enforcement and fire and emergency services? p. 246 A.) Fire protection B.) Countywide C.) Traditional fire D.) Public safety
Public safety
Which of the following perform their normal law enforcement duties until a fire is reported? p. 253 A.) Fire brigade officer B.) Public safety officer C.) Career firefighter D.) Volunteer firefighter
Public safety officer
Which is NOT an administrative duty of the Level I Fire Officer? p. 24 A.) Administer the administrations policies B.) Maintain records of unit activities C.) Documenting the consumption and cost of resources D.) Purchase materials that meet the needs of the unit
Purchase materials that meet the needs of the unit
What is the focus of the customer-satisfaction survey? p. 200 A.) Needs of the people B.) Wants of the service C.) Quality of the service D.) Desires of the people
Quality of the service
Which form of sexual harassment has occurred when a supervisor uses his/her position to force the subordinate to engage in sexual activity? p. 110 A.) Adverse impact B.) Hostile work environment C.) Quid pro quo D.) Disparate treatment
Quid pro quo
What should NOT be used as a reason for compliance? p. 21 A.) Rank B.) Skills C.) Reputation D.) Respect
Rank
Which decision-making model involves the leader gathering information and making the best possible decision? p. 85 A.) Rational B.) Certain C.) Modern D.) Bounded
Rational
What is the first step taken when managing an ethical issue? p. 82 A.) Recognize and define the situation B.) Compare each option to established criteria C.) Obtain all the facts surrounding the situation D.) List all possible options necessary to respond to the situation
Recognize and define the situation
Which type of report is a station-location report an example of? p. 183 A.) Description B.) Recommendation C.) Progress D.) Justification
Recommendation
What is the systematic control of an organization's-records which ensures quick access to information? p. 357 A.) Records control B.) Records recording C.) Records access D.) Records management
Records management
Which piece of information would NOT be considered exemptfrom the Freedom of Information Act? p. 374 A.) Medical records involving matters of a personal nature B.) Records relating to closed investigations C.) Trade secrets and certain proprietary information D.) Unpublished research data and records
Records relating to closed investigations
Which type of fallacy is occurring when the speaker uses irrelevant facts to distract the listener from the main issue? p. 77 A.) Slippery slope B.) Causal C.) Red herring D.) Straw man
Red herring
Which of the following is NOT an objective of the program"Everyone Goes Home"? p. 222 A.) Reduce attention on the integration of risk management with incident management at all levels B.) Ensure that public education receives more resources C.) Create a national search agenda and data-collection system that relate the initiatives D.) Define and advocate the need for cultural change within the fire service relating to safety
Reduce attention on the integration of risk management with incident management at all levels
Which gesture serves to control the flow of verbal communication? p. 132 A.) Illustrators B.) Affect displays C.) Regulators D.) Adaptors
Regulators
Which purpose of interpersonal communication involves establishing new relationships? p. 127 A.) Influencing B.) Relating C.) Learning D.) Playing
Relating
Which constitutes the bulk of the writing produced by most company officers? p. 180 A.) Policies B.) Reports C.) Press releases D.) Executive summaries
Reports
Which method of involving employees in the process of establishing goals has been a part of the military for a long time? p. 59 A.) Use democratic leadership principles B.) Require the employee to accomplish a specific task C.) Delegate tasks D.) Utilize laissez-faire leadership principles
Require the employee to accomplish a specific task
Which duty is most often associated with the company officer? p. 25 A.) Administering policies and procedures B.) Responding to emergency incidents C.) Representing the unit to the public D.) Performing quarterly inspections
Responding to emergency incidents
Which area deals with the constitutional items such as the preamble and purpose of the agreement? p. 320 A.) Clauses affecting labor union security B.) Sections that list conditions of employment C.) Routine clauses D.) Clauses describing the rights of management
Routine clauses
Which area deals with the constitutional items such as thepreamble and purpose of the agreement?p. 320 A.) Clauses affecting labor union security B.) Sections that list conditions of employment C.) Routine clauses D.) Clauses describing the rights of management
Routine clauses
Which term describes the chain of authority?p. 235 A.) Personnel structure B.) Line structure C.) Unity structure D.) Scalar structure
Scalar structure
Which reason for unethical behavior is evidenced in spreading rumors that belittle another person? p. 80 A.) Self-gratification B.) Self-esteem C.) Affiliation D.) Basic needs
Self-esteem
Which leadership style is used when a refined autocratic approach is used? p. 43 A.) Delegating B.) Participating C.) Selling D.) Telling
Selling
Who originates a message? p. 124 A.) Receiver B.) Sender C.) Originator D.) Medium
Sender
Which of the following statements describes the collectivebargaining of the public sector? p. 319 A.) Service provider has a monopoly B.) Disputes are sometimes resolved in the court system C.) Collective bargaining laws are generally uniform D.) Services may be important, but not vital
Service provider has a monopoly
What is considered the key to successful leadership of any organization? p. 20 A.) Creating an environment of acceptance B.) Applying supervisory techniques C.) Setting a positive example D.) Bringing about change
Setting a positive example
Which type of liability are most civil actions against fire and emergency services organizations related to? p. 103 A.) Criminal B.) Civil C.) Tort D.) Negligence
Tort
Which leadership style gives employees rewards for performing satisfactory work?p. 35 A.) Symbolic B.) Transactional C.) Charismatic D.) Transformational
Transactional
Which of the following involves recognizing potential problematic situations? p. 46 A.) Communicating B.) Identifying challenges C.) Seeing opportunities D.) Planning for success
identifying challenges
A/an ___________ plan is a written or unwritten plan for the safe and efficient disposition of an emergency. A. communication B. incident action C. operational D. sizeup
incident action
What was formed in 1994 by the merger of three building and fire-code organizations?p. 117 A.) ASTM International B.) International Code Council C.) US Department of Defense D.) Underwriters Laboratories Inc
international Code Council
What is the communication that takes place between twopeople who have established a relationship? p. 123 A.) Interpersonal B.) Written C.) Expressive D.) Formal oral
interpersonal
Who generally must approve bid specifications? p. 189 A.) Company's purchasing department B.) Jurisdiction's purchasing department C.) Company's company officer D.) Jurisdiction's company officer
jurisdiction's purchasing department
What should mistakes made by subordinates be considered? p. 242 A.) Objects for discipline B.) Subjects for training C.) Reasons for termination D.) Opportunity for revision
Subjects for training
Which classification of law deals with actual issues by establishing principles and defining limitations of rights within a society? p. 99 A.) Substantive B.) Common C.) Statutory D.) Procedural
Substantive
What is reasoning that is based on a comparison between two similar cases? p. 76 A.) Analogical B.) Inductive C.) Deductive D.) Fallacy
Analogical
How often are fire pumps tested? p. 365 A.) Quarterly B.) Monthly C.) Annually D.) Weekly
Annually
How often is each volume of the Code of Federal Regulations updated? p. 107 A.) Annually B.) Quarterly C.) Weekly D.) Monthly
Annually
How often should building inspections of the training facility be performed? p. 226 A.) Monthly B.) Decennially C.) Annually D.) Quarterly
Annually
How often should ethics refresher courses be taken? p. 83 A.) Monthly B.) Annually C.) Quarterly D.) Weekly
Annually
Which means that with active opposition the decision-maker will compromise despite knowing this is not the best option? p. 89 A.) Indecisiveness B.) Distrust C.) Antagonism D.) Jealousy
Antagonism
What should be done when a problem arises suddenly? p. 58 A.) Enforce mandatory lockdown in the unit B.) Allow the situation to work itself out C.) Schedule a conflict resolution meeting D.) Attempt to diffuse the situation
Attempt to diffuse the situation
What is basically paying attention to the message? p. 134 A.) Attending B.) Remembering C.) Hearing D.) Listening
Attending
Which type of leadership philosophy have the Japanese used successfully? p. 36 A.) Y B.) X C.) Z D.) W
Z
What distance from a person is considered to be personalspace? p. 337 A.) 4' to 10' B.) 0 to 18" C.) 10' to 20' D.) 18" to 4'
0 to 18"
Approximately how many government employees were members of a labor union in the mid-1950? p. 317 A.) 7 million B.) 1 million C.) 5 million D.) 3 million
1 million
Approximately how many government employees were membersof a labor union in the mid-1950's? p. 317 A.) 7 million B.) 1 million C.) 5 million D.) 3 million
1 million
What is the instructor-to-student ratio set forth by NFPA 1403? p. 278 A.) 1 to 5 B.) 1 to 7 C.) 1 to 8 D.) 1 to 6
1 to 5
How many students on average are involved in a simple training evolution? p. 275 A.) 5 to 9 active B.) 3 to 7 active C.) 7 to 11 active D.) 1 to 5 active
1 to 5 active
During emergency situations, the span of control for the incident commander is usually considered to be a maximum of _________ subordinates. A. 7 B. 5 C. 9 D. 12
A. 7
Which leadership style within the path-goal theory sets high goals and expects high performance from subordinates? p. 38 A.) Participative B.) Achievement-oriented C.) Directive D.) Supportive
Achievement-oriented
Which type of files are needed for daily operations? p. 360 A.) Passive B.) Active C.) Operational D.) Archive
Active
Which type of report provides the basis for planning andjustifying budget requests? p. 367 A.) Activity B.) Maintenance C.) Attendance D.) Personnel
Activity
Which branch is responsible for analyzing collected data? p. 359 A.) Judicial B.) Legislative C.) Administrative D.) Executive
Administrative
Which classification of law created OSHA and the EPA? p. 100 A.) Administrative B.) Statutory C.) Procedural D.) Substantive
Administrative
Which type of discrimination occurs when an employer uses a test that initially is not intended to discriminate but adversely affects members of one of the protected classes?p. 109 A.) Hostile impact B.) Adverse impact C.) Disparate impact D.) Affirmative impact
Adverse impact
Which reason for unethical behavior would hazing be considered an example of?p. 80 A.) Self-esteem B.) Self-gratification C.) Basic needs D.) Affiliation
Affiliation
Which is not a core skill needed to use the alpha leadership model? p. 44 A.) Acting B.) Aligning C.) Allocating D.) Anticipating
Allocating
10. Which of the following actions would discourage subordinates from coming to their immediate supervisor with problems? p. 241 A.) Allow problems to resolve on their own B.) Be available to listen to problems C.) Listen to problems sincerely D.) Let employees know action is being taken
Allow problems to resolve on their own
What characteristic of words means that the word meanings are not specific? p. 129 A.) Arbitrary B.) Abstract C.) Concrete D.) Ambiguous
Ambiguous
Which of the following is NOT seen as a basic challenge for the first-level supervisor? p. 56 A.) Creating an effective team B.) Establishing priorities C.) Anticipating objectives D.) Creating job interest
Anticipating objectives
Where should documentation and tables be placed in the written document? p. 171 A.) Appendices B.) Index C.) Body D.) Introduction
Appendices
During which step of the four-step method of instruction does most of the learning take place? p. 266 A.) Evaluation B.) Application C.) Presentation D.) Preparation
Application
Where is information taken for final storage? p. 360 A.) Classes B.) Branches C.) Central D.) Archives
Archives
Which grant is designed to assist fire departments in protecting the health and safety of the public from fire hazards? p. 211 A.) Department Safety Assistance Grant B.) Staffing for Adequate Fire and Emergency Response Grant C.) Assistance to Firefighters Grant D.) Fire Prevention and Safety Grant
Assistance to Firefighters Grant
What action needs to be taken when one piece of information could be placed into multiple files? p. 360 A.) Cross-reference B.) Copy it C.) Choose one D.) Throw it away
Cross-reference
What can be defined as learned moral concepts that assistpeople in making decisions? p. 338 A.) Cultural purposes B.) Cultural customs C.) Cultural beliefs D.) Cultural values
Cultural values
Which type of letter would a plan review be considered? p. 178 A.) Problem B.) Customer C.) Denial D.) Promotion
Customer
Which of the following tends to result in a knee jerk reaction to a problem? p. 198 A.) Informal interviews B.) Periodic community meetings C.) Customer surveys D.) Customer expresses specific need
Customer expresses specific need
When addressing a request from a community group, it is important that the company officer be aware of which of the following? A. Ethnic groups B. Socio-economic backgrounds C. Religious background D. All of the above
D. All of the above
Anytime fire fighters are informed that a behavior is unsatisfactory, the company officer should explain: A. why the behavior is unsatisfactory B. what is expected C. what will happen if the behavior is not corrected D. All the above
D. All the above
Which of the following is not one of the qualities of a good company officer? A. Be a role model B. Be loyal to the department C. Be committed to personnel training and education D. Be able to enforce discipline quickly
D. Be able to enforce discipline quickly
___________ is responsible for setting strategic objectives and maintaining a comprehensive understanding of the incident. A. Operations B. Planning C. Finance D. Command
D. Command
Which of the following is not true regarding ethics in the fire service? A. The difference between right and wrong B. Based on a value system of acceptable beliefs C. Fire service is not immune to ethical standards D. Formal written evaluation process to judge different ranks according to unwritten rules
D. Formal written evaluation process to judge different ranks according to unwritten rules
Which of the following is not considered one of the functions of pre-incident planning? A. Conducting the pre-incident survey B. developing pre-incident plans C. Managing pre-incident data D. Implementing pre-incident strategies
D. Implementing pre-incident strategies
The agency responsible for developing and enforcing mandatory job safety and health standards is the: A. National Safety Council B. National Safety institute C. Nation Fire Protection Agency D. Occupational Safety and Health Administration
D. Occupational Safety and Health Administration
Communication involves a process of two or more people sending and receiving information. Which of the following is required of each person in the process? A. Level of activity B. Communication only involves a message and its sender C. A single issue D. People understanding each other
D. People understanding each other
Which step in the budget process occurs first? A. Evaluation B. Implementation C. Preparation D. Planning
D. Planning
Which of the following alternatives to help reduce accidents, injuries, and losses should be explored? A. substances abuse programs B. member assistance programs C. counseling and psychological support D. all the above
D. all the above
Written communication such as letters are a reflection on the: A. company officer B. chief C. department D. all the above
D. all the above
The term that means an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard is: A. testing B. guidelines C. consensus D. certification
D. certification
Which of the following promotes an atmosphere of team spirit within the unit? p. 59 A.) Removing tasks B.) Assigning tasks C.) Delegating tasks D.) Evaluating tasks
Delegating tasks
Which of the following is NOT a method to overcome challenges for the new company officer? p. 21 A.) Demand respect for yourself B.) Manage effectively C.) Praise accomplishments D.) Show respect for others
Demand respect for yourself
In which leadership approach is the company officer a member of the unit and also facilitator and coach? p. 60 A.) Democratic B.) Republic C.) Laissez-faire D.) Autocratic
Democratic
What is used in marketing and business to define a targetaudience? p. 331 A.) Diversities B.) Surveys C.) Populations D.) Demographics
Demographics
What should be done immediately after it is explained whya skill is important during the demonstration? p. 273 A.) Link new information with current B.) Demonstrate once at normal speed C.) Ask for a student volunteer D.) Allow for a student question time
Demonstrate once at normal speed
Which is a basic method for teaching manipulative skills? p. 272 A.) Demonstration B.) Presentation C.) Discussion D.) Evolution
Demonstration
What is the first step when counseling? p. 65 A.) Gain a commitment for change B.) Describe the current performance C.) Describe the desired performance D.) Follow up the commitment
Describe the current performance
What step is seen as the bridge between planning a fire-and life-safety education program and implementing it in the field? p. 345 A.) Identification B.) Selection C.) Evaluation D.) Design
Design
What is the third step when planning a public fire and life-safety program? p. 342 A.) Implement the program plan B.) Select the objectives C.) Identify major problems D.) Design the program
Design the program
What is the first step in writing any document? p. 167 A.) Determine the audience B.) Determine the results C.) Determine the format D.) Determine the contents
Determine the audience
What is the first step the company officer needs to take to determine the training needs for the unit? p. 265 A.) Draft a lesson plan to achieve the new level of knowledge B.) Compare the new level of performance to the current level C.) Design the type of training that will raise the level of knowledge D.) Determine the type of service that must be performed
Determine the type of service that must be performed
Which is NOT based on a policy? p. 204 A.) Directive B.) Mandate C.) Order D.) Suggestion
Directive
Which leadership style is best used when the skill level is low and the task is complex? p. 39 A.) Directive B.) Supportive C.) Participative D.) Achievement-oriented
Directive
Which of the following would NOT make the presentation a better learning experience for students? p. 271 A.) Focus on the audience B.) Summarize key points and concepts C.) Discourage questions during the presentation D.) Speak to the students and make eye contact
Discourage questions during the presentation
Which type of spending would the purchase of new equipment be considered? p. 213 A.) Processing B.) Justified C.) Discretionary D.) Fixed-cost
Discretionary
What means treating an applicant differently than those of another race? p. 109 A.) Adverse treatment B.) Reasonable treatment C.) Harassing treatment D.) Disparate treatment
Disparate treatment
What can be done to reduce potential conflict between the media and emergency officials at an incident scene? p. 351 A.) Refuse access B.) Create a liaison C.) Allow full access D.) Establish protocols
Establish protocols
What is the philosophical principle that is used to determine correct and proper behavior? p. 78 A.) Ethics B.) Conduct C.) Logic D.) Reasoning
Ethics
Which type of decision would replacing an apparatus be considered? p. 85 A.) Exceptional B.) Generic C.) Routine D.) Catastrophic
Exceptional
Which type of record would NOT be normally kept for equipment? p. 364 A.) Exposure B.) Inventory C.) Budget D.) Maintenance
Exposure
What is the final review that the budget-request document receives? p. 214 A.) Justification B.) Planning C.) Internal D.) External
External
What is the medium for most interpersonal communication? p. 124 A.) Facsimile B.) Face-to-face C.) Walkie talkie D.) Telephone
Face-to-face
What is the primary source of a person's ethics? p. 79 A.) Family B.) Friends C.) Coworkers D.) Religion
Family
Which of the following should an accident investigation NOT be? p. 228 A.) Fact-finding B.) Fault-finding C.) Objective D.) Impartial
Fault-finding
Which of the following becomes one of the main personal barriers to making a decision? pg. 89 A.) Fear B.) Distrust C.) Ego D.) Antagonism
Fear
What is one of the first skills that needs to be used whendealing with an angry customer? p. 348 A.) Conflict resolution B.) Good speaking C.) Attention diversion D.) Good listening
Good listening
Which type of training is entry-level and EMT training? p. 263 A.) Basic B.) Formal C.) Specialty D.) Continuing
Formal
During which developmental stage are employees uncertain of their roles in the group? p. 61 A.) Norming B.) Storming C.) Forming D.) Performing
Forming
What is one of the most challenging in terms of transition? p. 13 A.) >From firefighter to company officer B.) >From company officer to driver/operator C.) >From EMT-intermediate to paramedic D.) >From EMT to firefighter
From firefighter to company officer
What type of supervision is occurring when the company officer reports to a staff officer when the company is engaged in some specialized activity? p. 238 A.) Functional B.) Authoritative C.) Regulated D.) Specialized
Functional
Which of the following is most often a source of revenue for a volunteer organization? p. 205 A.) Fees for services B.) Fundraising events C.) Government grants D.) Tax revenues
Fundraising events
What is the third step when counseling an employee? p. 65 A.) Describe the current performance B.) Describe the desired performance C.) Follow up the commitment D.) Gain a commitment for change
Gain a commitment for change
What reflects the needs of the community that the programis designed to serve? p. 339 A.) Result B.) Purpose C.) Scope D.) Goal
Goal
Which is NOT considered one of the three most effective-ways of providing fire and life-safety information? p. 338 A.) Direct assistance B.) House to house programs C.) Group presentations D.) Media programs
House to house programs
12. Which question involves knowing the potential outcome of the decision before it is made? p. 84 A.) Is the decision within the authority of the company officer? B.) Is the problem worth the effort? C.) How will the decision affect the unit or organization? D.) Is the enough information available about the situation to make an informed decision
How will the decision affect the unit or organization?
Which type of power is being used when a celebrity issued to sell a product? p. 48 A.) Expert B.) Reward C.) Legitimate D.) Identification
Identification
What can be done to overcome information overload? p. 138 A.) Focus on personal concerns or thoughts B.) Identify the essential elements of the message C.) Take control of the environment and remove distractions D.) Focus on the message and not the messenger
Identify the essential elements of the message
What is the first step in the empowering process? p. 63 A.) Set real priorities B.) Explain that some solutions are not attainable C.) State all solutions D.) Identify the problem
Identify the problem
Which type of reasoning arrives at a general conclusion based on a foundation of specific data?p. 73 A.) Analogical B.) Causal C.) Inductive D.) Deductive
Inductive
Where should counseling take place? p. 65 A.) In private B.) Off the job C.) In public D.) On the job
In private
Which of the following types of fire does the state level fire organization NOT commonly respond to? p. 248 A.) Industrial B.) Urban-interface C.) Wildland D.) Forest
Industrial
Which leadership trait involves accomplishing seemingly insurmountable tasks? p. 33 A.) Vision B.) Industriousness C.) Desire D.) Preparedness
Industriousness
Which of the following is NOT a reason to establish an industrial fire brigade? p. 251 A.) Compliance with FAA regulations at airports B.) Reduction of potential liabilities C.) Inability of the local community to provide needed resources D.) Increased insurance rates
Increased insurance rates
What means that events will overtake the need for the decision? p. 89 A.) Fear B.) Indecisiveness C.) Inflated self-esteem D.) Unethical motives
Indecisiveness
What describes the level of performance required to perform a specific job? pg. 266 A.) Job training requirements B.) Lesson plan requirements C.) Job performance requirements D.) Lesson detail requirements
Job performance requirements
Which branch of the government interprets laws? p. 98 A.) Judicial B.) Legislative C.) Parliament D.) Executive
Judicial
Who pays a career firefighter's salary? p. 252 A.) They do not get paid B.) Jurisdiction C.) Federal government D.) Donations
Jurisdiction
Which of the following is generally used to resolve an impasse? p. 321 A.) Arbitration B.) Revolts C.) Strikes D.) Mediation
Mediation
Which of the following allows the customer to be involved in the decision-making process?p. 198 A.) Surveys B.) Meetings C.) Interviews D.) Analysis
Meetings
Which of the following serves to prepare capable individuals for advancement within the organization? p. 65 A.) Mentoring B.) Directing C.) Coaching D.) Counseling
Mentoring
Which of the following describes a functional division of the lowest level of government?p. 245 A.) Municipal B.) County C.) Tribal D.) Fire district
Municipal
Which is the most common jurisdiction for fire and emergency services organizations? p. 246 A.) Tribal fire department B.) Federal fire department C.) Municipal fire department D.) County fire department
Municipal fire department
How is mutual aid initiated once the agreement has been made? p. 255 A.) Is automatic B.) Is democratic C.) Must be in writing D.) Must be requested
Must be requested
What is the result of a reciprocal agreement between two or more fire and emergency services organizations? p. 255 A.) Staffing aid B.) Resource allocation C.) Department allocation D.) Mutual aid
Mutual aid
Which of the following develops and publishes a majorityof the national consensus standards of fire and emergency services organizations? p. 115 A.) ICC B.) UL C.) NFPA D.) ASTM
NFPA
What is the final portion of the investigation report? p. 230 A.) Narrative description B.) Data transfer C.) Fill in the blank section D.) Basic information collection
Narrative description
Which of the following compliments NFPA 70 2005? p. 116 A.) Life Safety Code Handbook B.) Automatic Sprinkler Systems Handbook C.) Uniform Fire Code Handbook D.) National Electric Code Handbook
National Electric Code Handbook
Which of the following was enacted to increase wages and maintain workers purchasing power during the peak of the Great Depression? p. 315 A.) Wagner-Connery Act B.) Landrum-Griffin Act C.) Fair Labor Standards Act D.) National Industrial Recovery Act
National Industrial Recovery Act
Which of the following was enacted to increase wages and maintain workers' purchasing power during the peak of the Great Depression? p. 315 A.) Wagner-Connery Act B.) Landrum-Griffin Act C.) Fair Labor Standards Act D.) National Industrial Recovery Act
National Industrial Recovery Act
Which aspect of the memo or e-mail can be equated with the physical appearance of the speaker? p. 173 A.) Neatness B.) Correct grammar C.) Format D.) Correct spelling
Neatness
Which is the major issue in most tort liability cases? p. 103 A.) Negligence B.) Sovereign immunity C.) Liability D.) Proximate cause
Negligence
What made yellow-dog contracts unenforceable by any UScourt? p. 315 A.) Norris-La Guardia Act B.) National Industrial Recovery Act C.) Fair Labor Standards Act D.) Wagner-Connery Act
Norris-La Guardia Act
Which of the following is considered a sales letter? p. 178 A.) Persuasion B.) Promotion C.) Problem D.) Customer
Promotion
Which type of citizen complaint is different from theothers? p. 348 A.) Concern over public parking policy B.) Omission by a member of the organization C.) Exploring current insurance rates D.) Request for smoke detector information
Omission by a member of the organization
Which transition words show contrast? p. 170 A.) In the meantime B.) Besides C.) On the contrary D.) On the whole
On the contrary
Where do most firefighter fatalities occur? p. 224 A.) En route to the station B.) On the emergency scene C.) En route to the scene D.) Organization's facilities
On the emergency scene
Which of the following describes the best response to a problem? p. 87 A.) One that will address a minimum amount of the problem B.) One that will cover up the problem best C.) One that will mostly correct the problem D.) One that will fully and completely correct the problem
One that will fully and completely correct the problem
Which type of expense is a trust fund generally intended for? p. 209 A.) Recurring purchases B.) One time purchase C.) Day to day expenses D.) Personnel salaries
One time purchase
Which part of the letter contains the date, address block of the recipient and attention line? p. 176 A.) Closing B.) Opening C.) Heading D.) Body
Opening
Which type of budget is created to pay for recurring expenses? p. 207 A.) Operating B.) Risk C.) Expense D.) Capital
Operating
Which of the following is a generalization that may not be verifiable without additional data?p. 136 A.) Response B.) Fact C.) Message D.) Opinion
Opinion
Which type of law establish the legal framework for life within the community? p. 97 A.) Nationals B.) Provinces C.) Regulations D.) Ordinances
Ordinances
Who will determine most of the company level training needs? p. 264 A.) NFPA standards B.) Government C.) Organization D.) Public
Organization
What helps the writer establish the logical flow of the material? p. 168 A.) Researching B.) Outlining C.) Transitioning D.) Practicing
Outlining
With which type of aid is payment made to the jurisdiction that rendered the aid? p. 258 A.) Reciprocal B.) Mutual C.) Outside D.) Automatic
Outside
What can be done to show the listener both listened and understood the message? p. 135 A.) Paraphrasing B.) Attending C.) Responding D.) Evaluating
Paraphrasing
Which of the following locations is good for training on vehicle extrication operations? p. 277 A.) Parking garages B.) Industrial sites C.) Airports D.) Parking lots
Parking lots
During which stage of development is the group considered a real team? p. 61 A.) Performing B.) Storming C.) Norming D.) Adjourning
Performing
Which type of item is one that may be bargained for? p. 321 A.) Permissive B.) Mandatory C.) Illegal D.) Exemplary
Permissive
What is most often the largest single item in the operating budget for most career organizations? p. 208 A.) Apparatus costs B.) Utility costs C.) Office supply costs D.) Personnel costs
Personnel costs
Which purpose of interpersonal communication helps to create a diversion? p. 127 A.) Helping B.) Playing C.) Learning D.) Relating
Playing
What is a guide to decision-making within an organization? p. 201 A.) Analysis B.) Survey C.) Policy D.) Procedure
Policy
What determines if current polices are effective and enforceable? p. 201 A.) Survey analysis B.) Peer analysis C.) Policy analysis D.) Procedure analysis
Policy analysis
What is the first step in the four-step method of instruction? p. 265 A.) Evaluation B.) Application C.) Preparation D.) Presentation
Preparation
What is the key to success in the negotiation process? p. 321 A.) Clout B.) Finances C.) Presentation D.) Preparation
Preparation
Which of the following is NOT considered a Level I Fire Officer human resource duty? p. 23 A.) Act as project manager B.) Evaluate personnel performance C.) Prepare projects and divisional budgets D.) Assign tasks. Which leadership style is used when limits are set by
Prepare projects and divisional budgets
Which method of training tends to be the most familiar to instructors? p. 270 A.) Demonstration B.) Discussion C.) Presentation D.) Practical training evolution
Presentation
Which two steps can be combined in the four-step method of instruction? p. 266 A.) Presentation and application B.) Preparation and presentation C.) Application and evaluation D.) Presentation and evaluation
Presentation and application
Which president was responsible for the New Deal? p. 314 A.) President Woodrow Wilson B.) President Franklin D Roosevelt C.) President Jimmy Carter D.) President Dwight Eisenhower
President Franklin D Roosevelt
Which leadership style focuses on the use of basic values to lead an organization? p. 40 A.) Results-based B.) Total quality C.) Path-goal D.) Principle-centered
Principle-centered
Which of the following is the smallest category? p. 245 A.) Military installation fire and emergency response resource B.) For-profit business that owns emergency response equipment C.) Industrial complex fire and emergency response resource D.) Private, nonprofit fire and emergency services organization
Private, nonprofit fire and emergency services organization
Which classification of law defines the judiciary rules or mechanisms used to enforce substantive laws? p. 100 A.) Administrative B.) Procedural C.) Common D.) Statutory
Procedural
Which is considered the detailed plan of action? p. 202 A.) Procedure B.) Process C.) Policy D.) Analysis
Procedure
Which of the following involves defining limits on a decision and asking members to make the decision within the leadership-continuum theory? p. 38 A.) Consult B.) Tell C.) Share D.) Sell
Share
Which statement is NOT true regarding the company officer's role as a subordinate? p. 15 A.) Must apply supervisory skills to control the unit B.) Should never publicly criticize policies C.) Will have to enforce unpopular rules D.) Should try to be liked by everyone
Should try to be liked by everyone
Which type of training evolution involve small numbers of students performing a single task that requires only a few skills? p. 275 A.) Simple B.) Complex C.) Multiple D.) Single
Simple
Which of the following is an account that receives a specified amount of revenue that will be used in the future to pay off a jurisdiction's indebtedness? p. 210 A.) Sinking funds B.) Government gifts C.) Trust funds D.) Bond sales
Sinking funds
What type of fallacy is occurring when the speaker lists a series of worsening consequences that are assumed will result from the initial decision? p. 77 A.) Slippery slope B.) Causal C.) Bandwagon D.) Red herring
Slippery slope
Which sense is used to detect an olfactory message? p. 124 A.) Smell B.) Touch C.) Taste D.) Sight
Smell
What is the doctrine that the federal government is immune to lawsuit unless it gives consent? p. 102 A.) Proximate immunity B.) Standard immunity C.) Sovereign immunity D.) Vicarious immunity
Sovereign immunity
Which type of program is well suited for company-level record keeping? p. 370 A.) Notebook B.) Word processing C.) Irfanview D.) Spreadsheet
Spreadsheet
What is the first thing that needs to be done when an incident involves serious personal injury? p. 229 A.) Ensure the accident scene is secure B.) Treat minor injuries at the scene C.) Stabilize and transport the victim D.) Photograph the incident scene before clearing
Stabilize and transport the victim
Who provides support to the internal customers? p. 237 A.) Chain personnel B.) Staff personnel C.) Line personnel D.) Scalar personnel
Staff personnel
Who are members of the political body who govern the organization? p. 195 A.) Internal customers B.) Stakeholders C.) Stockholders D.) External customers
Stakeholders
1. The structure itself presents a fire load except for Type I and Type II buildings. 2. The structural fire load includes the combustible portions of walls, floors, and roof of the structure. 3. Type III construction consists of exterior walls made out of combustible material. A. Only statement 1 is correct B. Statements 1 and 2 are correct C. Statements 2 and 3 are correct D. All three statements are correct
Statements 1 and 2 are correct
What are the raw data that are gathered to support an argument? p. 74 A.) Resources B.) Provisions C.) Premises D.) Statistics
Statistics
Which developmental stage involves conflict while members jockey for informal leadership? p. 61 A.) Storming B.) Performing C.) Forming D.) Norming
Storming
What was the leading type of injury during training exercises in 2001? p. 221 A.) Gashes B.) Strain C.) Heart attack D.) Stroke
Strain
Which is considered the act of directing and overseeing the activities and behavior of employees? p. 32 A.) Supervising B.) Controlling C.) Managing D.) Leading
Supervising
Which is basic to the Level I Fire Officer? p. 55 A.) Management B.) Controlling C.) Following D.) Supervision
Supervision
Which leadership style within the path-goal theory involves the leader showing concern for subordinates? p. 38 A.) Directive B.) Supportive C.) Participative D.) Achievement-oriented
Supportive
Which imposed violation penalties on unions? p. 316 A.) Wagner-Connery Act B.) Norris-La Guardia Act C.) Landrum-Griffin Act D.) Taft-Hartley Act
Taft-Hartley Act
What must be done to complete the decision-making process? p. 87 A.) Take action B.) Make the decision C.) Write down the decision D.) Have good intentions
Take action
What type of relationship exists between the company officer and the unit members during an emergency? p. 17 A.) Relationship-oriented B.) Task-oriented C.) Change-oriented D.) Challenge-oriented
Task-oriented
Which of the following is an example of something covered by civil law? p. 101 A.) Embezzlement B.) Smuggling C.) Hate crimes D.) Taxation
Taxation
What can be used to change substances or devices? p. 343 A.) Motivation B.) Technology C.) Education D.) Relationships
Technology
Which leadership style is used when a completely autocratic approach is desired?p. 43 A.) Delegating B.) Selling C.) Participating D.) Telling
Telling
Which of the following would make the letter impersonal? p. 178 A.) You B.) I C.) Us D.) The company
The company
What happens after an employee files a grievance withhuman resources?p. 325 A.) The employee and supervisor meet to discuss it B.) The employee takes the grievance to the next level of management C.) The organization chief reviews and responds to the grievance D.) The supervisor submits a written response
The employee and supervisor meet to discuss it
Which of the following is NOT a drawback to having more than one supervisor per subordinate? p. 240 A.) The employee follows the last order received B.) The employee executes the task poorly C.) The employee does one task at a time D.) The employee becomes frustrated while attempting to complete conflicting orders
The employee does one task at a time
What is the main focus in mutual gains bargaining? p. 323 A.) The management B.) The public C.) The government D.) The workers
The public
What does the Theory X leader believe is necessary to motivate workers to perform adequately? p. 35 A.) Threats of punishment B.) Personal gratification C.) Detailed requirements D.) Promise of rewards
Threats of punishment
Which leadership style depends on continuous learning and innovation within the organization? p. 34 A.) Transformational B.) Symbolic C.) Charismatic D.) Transactional
Transformational
Which of the following would be classified as a need? p. 196 A.) Car B.) Luxury car C.) Multiple vehicles D.) Transportation
Transportation
How many times should the press release be proofread by the writer? p. 180 A.) Three times B.) Four times C.) Once D.) Twice
Twice
Which leadership style includes job-centered and employee-centered models? p. 33 A.) Two-dimensional B.) Basic C.) Contingency D.) Contemporary
Two-dimensional
Which of the following is seen as a piece of general information collected from the incident scene? p. 230 A.) Age and condition B.) Weather and temperature C.) Type of incident D.) Name and unit assignment
Type of incident
Which of the following is a not-for-profit product safety testing and certification organization? p. 116 A.) American National Standards Institute B.) ASTM International C.) International Code Council D.) Underwriters Laboratory
Underwriters Laboratory
Which of the following compliments NFPA 1, 2006? p. 116 A.) Fire Protection Handbook B.) National Electrical Code Handbook C.) Life Safety Code Handbook D.) Uniform Fire Code Handbook
Uniform Fire Code Handbook
Which of the following terms means that within 30 days ofbeing hired an employee will join the union in place? p. 317 A.) Union shop B.) Open shop C.) Work shop D.) Closed shop
Union shop
What is the management principle that states that each subordinate must have only one supervisor? p. 240 A.) Unity of command B.) Function of control C.) Span of control D.) Chain of command
Unity of command
What are the result of tradition within the organization? p. 202 A.) Unwritten procedures B.) Unwritten policies C.) Written policies D.) Written procedures
Unwritten policies
Which of the following is an accepted guideline when writing a document? p. 170-171 A.) Write in an informative tone B.) Use perpendicular structure C.) Only use the spell-check before publishing D.) Use a minimum of words to convey the message
Use a minimum of words to convey the message
Which of the following is NOT a tip on e-mail?p. 175 A.) Be concise and to the point B.) Use colors to enhance the message C.) Always use proper structure and format D.) Answer all e-mails quickly
Use colors to enhance the message
Which of the following responds to emergencies that occur on the property of subscribers? p. 248 A.) Voluntary fire association B.) Fire district C.) Fire protection district D.) County fire district
Voluntary fire association
Which of the following outlawed yellow-dog contracts entirely? p. 315 A.) Landrum-Griffin Act B.) Norris-La Guardia Act C.) Wagner-Connery Act D.) National Industry Recovery Act
Wagner-Connery Act
Which of the following locations is best used for rapid intervention training? p. 277 A.) Parking lots B.) Vehicle salvage yards C.) Warehouses D.) Abandoned structures
Warehouses
How often do volunteer fire and emergency services organizations generally meet to train? p. 254 A.) Daily B.) Monthly C.) Bi-annually D.) Weekly
Weekly
Which question in the identification process does listingalternative program objectives answer? p. 344 A.) What resources are available within the community? B.) How will the target audience participate with the program? C.) What are potential costs and benefits of various training options? D.) Who are the potential audiences?
What are potential costs and benefits of various training options?
Which question is part of the selection process? p. 344 A.) Who are the potential audiences? B.) Where are the high-risk locations? C.) When are the high-risk times? D.) Who are the high-risk audiences?
Who are the potential audiences?
Which of the following does NOT make effective supervision difficult? p. 242 A.) Workers are widely separated from the supervisor and each other B.) Tasks being performed are very complex C.) Worker's level of training is average D.) Workers are performing dissimilar tasks
Worker's level of training is average
Which theory is based on the average worker disliking work? p. 33 A.) Z B.) Y C.) X D.) W
X
Which theory is based on the average worker believing work is natural? p. 33 A.) Z B.) X C.) Y D.) W
Y
Which type of leader is theoretically more concerned with people? p. 36 A.) W B.) X C.) Y D.) Z
Y