(Complete) Chapter 3: Communicating with Culturally Diverse Audiences

In order to improve your cross-cultural communication with a new international business client, which of the following topics should you study? (Choose every correct answer.)

-Favorite foods from your client's culture -Religious holidays observed in your client's country -The travel customs of your client's country of origin

Which of the following are benefits of cross-cultural communication in the workplace? (Choose every correct answer.)

-Improved productivity -Fewer problems with misinterpretation -Ability to hire more skilled workers

What is important to do when researching the culture of your international business partners? (Choose every correct answer.)

-Know your company. -Know yourself.

You learn that Germans tend to be direct and will ask questions or ask for clarification as they need it. In general, they value facts more than saving face or reading emotional cues. These traits indicate that they

are low-context communicators.

Physical behaviors like body movements and positions are ______.

different from culture to culture

In many Middle Eastern and Asian countries, looking directly at people who are older or in a position of authority is considered ______.

disrespectful

Which of the following is the correct definition of stereotyping?

drawing conclusions about others based on broad generalizations about their culture

Racism, sexism, homophobia, and exploitation of workers and the environment are examples of ______ problems that may come up in international business exchanges.

ethical

A businessperson from the United States who views the physical, mental, and social behaviors of a foreign colleague as abnormal is engaging in ______.

ethnocentrism

A tendency to see one's own cultural programming as normal and other cultures as abnormal is called ______.

ethnocentrism

Conducting business internationally and employing people from several different cultures are features of ______.

globalization

At their next meeting, when Mike tries again to get Mr. Tokunaka to sign the contract, Mr. Tokunaka says, "Your price is very good." He is probably hinting that

he won't be signing the contract at this time.

Asian countries that value the group over the individual and have a strong sense of tradition tend to have a(n) ______ culture.

high-context

You learn that Germans tend to be monochronic. This means that

it will probably be frowned upon if you arrive late for your meeting.

The best method for ensuring that the meaning of your message does not get lost in translation would be to ______.

learn your partner's language well

The blending of different traditions and valuing of individualism in the United States produces a ______ culture.

low-context

In a low-context culture, communicators tend to ______.

make background information explicit to ensure understanding

A person who is very concerned about punctuality and time management is said to be ______.

monochronic

When cross-cultural communication improves, a company's understanding of customers' needs becomes ______.

more accurate

How a culture views the relationship between superiors and subordinates is known as its ______.

power distance

When communicating with a nonnative English speaker, colloquialisms should ideally be ______.

replaced with words that are clearly defined in dictionaries

In North America, maintaining a buffer of personal space is considered a(n) ______.

right

Failing to bow when meeting people from certain Asian cultures is likely to be interpreted as ______.

rude

When faced with ethical or legal issues that may affect your international business dealings, you should ______.

seek advice from your boss or others in your company

True or false: Globalization entails the elimination of all cultural differences.

False

True or false: Hand gestures such as the OK sign mean the same thing throughout the world.

False

What are people from cultures that have looser standards regarding intimate address more likely to ask about during an initial meeting than people from cultures that are more restrained in their use of intimate address?

First name

People from which of the following countries prefer sustained eye contact? (Choose every correct answer.)

Germany United States Britain

When people do not conform to the stereotypes about their culture, you should ______.

abandon the stereotype and adapt to their individual perspective and behaviors

Which of the following practices should be avoided even when international partners engage in them? (Choose every correct answer.)

-Bribery -Buying information or influence -Negotiating without intending to keep your promises

Which of the following accurately describe communication in a high-context culture? (Choose every correct answer.)

-Communicators rely on shared assumptions to provide context. -Background information is limited.

Which of the following are appropriate uses of stereotypes? (Choose every correct answer.)

-As a method of understanding what people from other cultures expect from you -As basic models for understanding to be adjusted as you gain a better understanding of the individual

Which of the following are true about countries with a low power distance? (Choose every correct answer.)

-Authority is widely shared. -Decisions tend to be made by committee.

What are the negative effects of English being used as the global language of business? (Choose every correct answer.)

-Native English speakers assume that non-native speakers will have an easy time understanding them. -Fewer native English speakers learn a different language.

Which of the following have contributed to an erosion of cultural differences? (Choose every correct answer.)

-The growth of electronic media -The spread of capitalism

Which of the following phrases are examples of slang or colloquialisms that might confuse non-U.S. communicators? (Choose every correct answer.)

-We missed the mark. -Let's get in touch tomorrow. -I'm bearish on our chances for success.

Which of the following should be avoided when asking questions of someone from a different culture? (Choose every correct answer.)

-Yes/no questions -Double questions -Negative questions

What percentage of Generation Z (those born after 1994) identify as non-white?

48%

During a business meeting, which of the following groups of people is most likely to introduce themselves using their first name?

Americans

In which cultures do people tend to stand close together because standing apart is considered impolite? (Choose every correct answer.)

Arabian South American

Fast, short steps are common in cultures from what area of the world?

Asia

In general, which of the following groups of people tends to be hesitant about writing comments online?

Asians

Which of the following best explains why a company located only in the United States should focus on cross-cultural communication?

At least 16% of U.S. workers are from a foreign country.

Researching which of the following topics is least likely to help you achieve a holistic, or big-picture, understanding of a culture?

Cuisine

To someone from a low-context culture, what may a person from a high-context culture appear to be? (Choose every correct answer.)

Evasive Indecisive

The movement of which of the following body parts is the most vital to human communication?

Hands

What mistake does Mike make when he answers Mr. Tokunaka's questions about Roger?

He fails to hear Mr. Tokunaka's concern.

How do people from low-context cultures tend to appear to people from high-context cultures? (Choose every correct answer.)

Impolite Aggressive

Which of the following are ways in which customer relationships are improved by effective cross-cultural communications? (Choose every correct answer.)

Improved understanding of customer needs More persuasive explanation of how your company can meet customer needs

Which of the following countries tend to be polychronic? (Choose every correct answer.)

India Brazil

Why is identifying your personal communication style before a cross-cultural business encounter important?

It can help you exercise patience and understanding with people who have different cultural traits.

Why is stereotyping generally regarded as negative?

It leads to prejudices and a failure to recognize the true nature of others.

Which of the following cultures is the least frank, making great effort not to offend or lose face?

Japanese

People from cultures that value social hierarchy and have a high power distance tend to form online relationships that are which of the following? (Choose every correct answer.)

Long-lasting Carefully cultivated

Which of the following are examples of two-word verbs? (Choose every correct answer.)

Pass up Do over

Which of the following is not good advice about preparing for your trip?

Plan to ignore any cultural differences and just focus on what the companies have in common.

Which of the following is most important to do before engaging in a cross-cultural business encounter?

Research your partner's customs and country of origin.

In preparing for your meeting with the Germans, you discover that all of the following statements are likely to be true except which one?

They will expect you to call them by their first names, whatever their rank in the company.

True or false: Small businesses are one of the drivers of globalization.

True

Which of the following is the best way to ask someone from a different culture about scheduling a meeting?

When would you like to meet?

A food that is widely enjoyed in one country but is not found elsewhere would be considered a component of ______.

a national culture

In general, colloquial phrases common in the United States are best used with ______.

a native English speaker from the United States

The process by which one translator translates a message into his or her language and a second translator translates it back into the original language to see how closely it matches the original message is called ______.

back translating

The body positions and movements that are common to each culture ______.

can affect the communication process

Words or phrases that are commonly used to mean something different from their official definition, such as kick off, get the ball rolling, and head for the hills are known as ______.

colloquialisms

When Mr. Tokunaka says he's "sure we will have a very good business in the future and we will play golf together...," he probably means that he

could be open to future relations.

The shared ways in which groups of people understand and interpret the world are collectively known as ______.

culture

When Mr. Tokunaka stops the conversation to ask Mike, "You don't like eels?," Mike's answer

should have been less negative.

Business negotiations in polychronic cultures tend to be ______.

slow and deliberate

North Americans tend to be ______ in their interactions with others.

somewhat blunt

Because of its geographical characteristics, an island country is more likely to have a culture that is ______.

stable and slow to change

Which of the following would be an unethical decision on your part?

to bring an expensive gift to the chief German negotiator

A verb that is paired with a second element that changes the meaning of the verb is called a(n) ______.

two-word verb

In the United States, people tend to regard deadlines and punctuality as ______.

very important

The comment "Roger really like sushi" is most likely a hint from Mr. Tokunaka that he

wants to move at a slower pace.

It is best to seek advice from ______ when faced with a choice between acting ethically or legally and making a deal.

your company