CompTIA Core 2 Practice Question
Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols? A. AES B. TKIP C. S/MIME D. 3DES
A. AES
Which of the following NTFS security settings overrides all other settings? A. Deny B. Modify C. Read D. Write
A. Deny
A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT? A. Preserve data integrity B. Identify violations of acceptable use C. Collect evidence of illegal activity D. Report through proper channels
A. Preserve data integrity
Joe, a technician, receives notification that a share for production data files on the network is encrypted. Joe suspects a crypto virus is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT? A. Educate the end user on safe browsing and email habits. B. Scan and remove the malware from the infected system. C. Create a system restore point and reboot the system. D. Schedule antivirus scans and perform Windows updates.
B. Scan and remove the malware from the infected system.
Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings? A. Acceptable use policy violations B. Server configuration C. Chain of custody D. Data loss incidents
C. Chain of custody
Which of the following is a community-supported, open-source OS used for both servers and workstations? A. iOS B. Windows 10 C. Linux D. OS X
C. Linux
A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT? A. Reset the device's network settings B. Check the data usage statistics on the device C. Verify the SSID with which the device is associated D. Run any pending application or OS updates
C. Verify the SSID with which the device is associated
Which of the following should be enacted to reduce a company's liability and exposure to a potential lawsuit? A. Acceptable use policy B. Incident documentation policy C. Password compliance policy D. Change control policy
A. Acceptable use policy
A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a Stop error on every boot. Which of the following should the technician complete to resolve the issue? A. Boot the workstation in safe mode and disable the graphics driver system tray menu B. Boot the workstation in safe mode with networking and install the latest stable graphics driver C. Boot the workstation in safe mode and disable Windows driver signing requirements D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings
A. Boot the workstation in safe mode and disable the graphics driver system tray menu
Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access? A. BranchCache B. Swap partition C. Domain access D. Proxy server
A. BranchCache
A user's mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new, high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour. Which of the following should a technician perform FIRST to diagnose the issue properly? A. Check the applications and their resource usage. B. Order a replacement battery and see if the phone maintains its charge. C. Configure the email software to work on a fetch schedule instead of the push setting. D. Wipe the phone entirely and reset all settings to their default states. E. Decrease the screen brightness to 30%. F. Uninstall all the applications on the phone and see if the battery issues remain.
A. Check the applications and their resource usage.
A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT? A. Check the contents of the hosts file B. Do a System Restore to a date before the infection C. Rerun the antivirus scan with higher sensitivity D. Rebuild the OS on the machine
A. Check the contents of the hosts file
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office. Which of the following would MOST likely reduce this symptom? (Select 2) A. Close applications when tasks are completed. B. Increase the time to dim the screen automatically. C. Increase the frequency for syncing corporate email. D. Set the smartphone display to maximum brightness. E. Connect to the office WiFi network automatically. F. Disable 802.11ac and use mobile data exclusively.
A. Close applications when tasks are completed E. Connect to the office Wi-Fi network automatically.
A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray: There are 1033 infected files on this computer. Click here to disinfect. The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user? A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan. B. Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications. C. Back up the user's files. Restore the system to the original system image designated by corporate IT policies. Restore the user's files. D. Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.
A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.
Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe? A. Contact his supervisor so the supervisor can make scheduling changes. B. Move the appointments to the next business day. C. Reach out to a colleague to assist in completing the jobs. D. Continue to work on the current call, and get to the other as soon as possible.
A. Contact his supervisor so the supervisor can make scheduling changes.
Joe, an end user, just changed his network password. A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the following Control Panel utilities can Joe use to help with this situation? A. Credential Manager B. Network and Sharing Center C. Security and Maintenance D. Troubleshooting
A. Credential Manager
Which of the following is a reason to use WEP over WPA? A. Device compatibility B. Increased security C. TACACS D. Multifactor authentication
A. Device compatibility
A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST? A. Disconnect the PC from the network B. Perform an antivirus scan C. Run a backup and restore D. Educate the end user
A. Disconnect the PC from the network
A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than90% of the CPU. Outbound network traffic on port 25 is very high, while inbound network traffic is low. Which of the following tasks should be done FIRST? A. Disconnect the network cable. B. Update the antivirus software. C. Run an antivirus scan. D. Shut down the PC.
A. Disconnect the network cable.
Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way? A. Expired root certificate B. OS update failures C. Pop-up blocker D. Hijacked email
A. Expired root certificate
Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns?(Choose 2.) A. Firewall B. Antivirus C. Email filtering D. ACLs E. VPN
A. Firewall E. VPN
A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but it does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this? A. Folder Options B. Sync Center C. Display Settings D. User Accounts
A. Folder Options
A company has just experienced a data breach that affected all mobile devices. Which of the following would BEST secure access to user's mobile devices? (Choose 2) A. Full device encryption B. Remote backup application C. SSO authentication D. Device profiles update E. OS security updates F. Biometric authentication
A. Full device encryption F. Biometric authentication
A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter J assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive? A. GPT B. Dynamic C. Basic D. Extended
A. GPT
Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the ג€from fieldג€. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT? A. Hijacked email B. DNS entries C. Hosts file D. POP3 errors
A. Hijacked email
While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation? A. Install to a network drive B. Install to a USB drive C. Install to a DVD-RW D. Install to a secondary internal HDD
A. Install to a network drive
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drivers, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario? A. Ping B. hwconfig C. Nbtstat D. Nslookup
A. Ping
A system's administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the NEXT appropriate act? A. Promptly notify the administrator's immediate supervisor B. Rename the folder on the server, and notify the information security officer C. Move the folder to another location on the server, and notify the local authorities D. Ask the owner to move the files from the server to a local computer
A. Promptly notify the administrator's immediate supervisor
Which of the following BEST describes the purpose of an ESD mat? A. Protects against accidental static discharge B. Protects against dust/dirt contamination C. Protects against accidental scratches D. Protects against accidental water damage
A. Protects against accidental static discharge
A large corporation wants to secure its wireless network so only employees can connect. Which of the following technologies should be used to control access by user account? A. RADIUS B. WPA2 C. TKIP D. AES
A. RADIUS
Joe, a user, notifies Ann, a technician, of a message that is displaying on his screen. The message has taken over the entire screen, and no icons are displayed. Joe, further explains that the message still appears after several reboot attempts. Upon further inspection of the affected PC, Ann notices a request for cryptocurrency payment to obtain the unlock key. Which of the following is MOST likely the cause? A. Ransomware B. Cryptomining C. Rootkit D. Keylogger
A. Ransomware
A small office calls a technician to investigate some invalid certificate errors from a concerned user. The technician observes that whenever the user attempts to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error. Which of the following should the technician do NEXT? (Choose two.) A. Remove any proxy servers configured on the user's browsers. B. Assist the user with purchasing an SSL certificate and save the certificate to the desktop. C. Disable the SPI firewall on the office's gateway and any other routers. D. Instruct the user to ignore the certificate error since the user is connecting to a secure website. E. Create an outbound rule in Windows Firewall named after the user's homepage. F. Run anti-malware scans and download the latest Windows updates.
A. Remove any proxy servers configured on the user's browsers. F. Run anti-malware scans and download the latest Windows updates.
A technician accessed a network share from a computer joined to workgroup. The technician logged in as user1 and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the user1 account. Which of the following would allow the technician to log in using the administrator username? A. Use the command: net use Z: \\fileserver\share B. Go to the Sync Center and disable the offline files feature. C. Delete the user1 account for the network share in Credential Manager. D. Join the computer and file server to a domain and delegate administrator rights to user1. E. Use the Advanced Sharing options in the Network and Sharing Center and enable "turn on network discovery".
A. Use the command: net use Z: \\fileserver\share
A technician is contacted by a user who is working from home but is unable to connect to any office resources (eg., files, printers). The user is able to access the Internet. Which of the following should the technician check FIRST? A. VPN B. DHCP C. NAT D. DNS
A. VPN
A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange: A. keys B. passwords C. root CA D. tokens
A. keys
When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT? A. Change the browser's home page B. Check the Windows host file C. Update the default web browser D. Restore Windows to a previous date
B. Check the Windows host file
A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon.Which of the following actions should the user take FIRST? A. Check to ensure the printer selected is the default printer B. Check the status of the print server queue C. Cancel all documents and print them again D. Check that the printer is not in offline print mode
B. Check the status of the print server queue
A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used? A. Degauss B. Drive wipe C. Standard format D. Low-level format
B. Drive wipe
Joe, a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action? A. Acceptable use policy B. Inventory management C. EULA D. MDM policy
B. Inventory management
A new company policy states that all end-user access to network resources will be controlled based on the user's roles and responsibilities within the organization. Which of the following security concepts has the company just enabled? A. Certificates B. Least privilege C. Directory permissions D. Blacklists
B. Least privilege
Which of the following provide the MOST security for PCs and mobile devices? (Choose 2) A. Access control lists B. Multifactor authentication C. Organizational unit D. Trusted software sources E. Data loss prevention F. Pre-shared key
B. Multifactor authentication D. Trusted software sources
A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need? A. PHI certification B. PCI compliance C. POTS implementation D. PII filtering
B. PCI compliance
Which of the following is protected data that can be found in a medical record? A. PII B. PHI C. PCI D. SPI
B. PHI
A customer's computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance setting changes would BEST help the customer temporarily until a proper upgrade can be made? A. Data execution prevention B. Page-file size C. Visual effects D. Processor scheduling
B. Page-file size
A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Choose two.) A. System files have been deleted B. Proxy settings are configured improperly C. The OS has been updated recently D. There are disabled services on the vendor website E. Program file permissions have changed recently F. There is a rogue anti-malware program
B. Proxy settings are configured improperly F. There is a rogue anti-malware program
A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques. Which of the following should the technician do NEXT to proceed with disposal of the batteries? A. Place securely in trash receptacles. B. Refer to the manufacturer's specific usage. C. Review the material safety data sheet. D. Conduct an Internet search of disposal techniques.
B. Refer to the manufacturer's specific usage.
A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router? A. RDP B. SSH C. TFTP D. HTTP
B. SSH
A technician needs to connect to a network switch in a remote location. The technician wants to make sure the data passed over the wire is encrypted so it cannot be read by someone using a sniffer. Which of the following connection protocols should the technician use? A. Telnet B. SSH C. SMB D. HTTP E. SFTP
B. SSH
Joe, a user, calls the help desk from a coffee shop while on a business trip to report the Wi-Fi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following: Which of the following is the MOST likely cause of the problem? A. Joe should be using WEP security on his hotspot for faster throughput B. Someone else is using Joe's hotspot due to weak password C. Joe's hotspot gave him an invalid IP address D. Joe is likely in a poor signal area and should try another area
B. Someone else is using Joe's hotspot due to weak password
An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT? A. Create a risk analysis report for review B. Submit a change order for approval C. Insist the worker accepts the standard desktop D. Document the request and place the order
B. Submit a change order for approval
A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage? A. A keylogger is running B. The computer is part of a botnet C. The computer is receiving a DDoS attack D. A software firewall is blocking traffic
B. The computer is part of a botnet
A user wants to see the workstations present on the LAN in a workgroup environment. Which of the following settings must be enabled to make this possible? A. Turn off public folder sharing B. Turn on network discovery C. Use 128-bit encryption D. Turn on file and folder sharing
B. Turn on network discovery
A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network? A. Add a country code exception to the firewall B. Unmap all network drives C. Change the proxy settings D. Enable Remote Assistance
B. Unmap all network drives
A technician is troubleshooting a computer that may have some corrupt system files. Which of the following command line tools should the technician use to check these files? A. dism B. chkdsk C. diskpart D. sfc
B. chkdsk
Which of the following is the memory limitation of a 32-bit OS? A. 16MB B. 2048MB C. 4GB D. 1024GB E. 2TB F. 8TB
C. 4GB
Which of the following would a technician use to store memory chips from a laptop safely after an upgrade? A. Mylar bags B. Cardboard boxes C. Antistatic containers D. Paper envelopes
C. Antistatic containers
A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users' computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator MOST likely create? (Choose two.) A. Risk analysis B. End-user acceptance C. Backout plan D. Plan for change E. Business processes F. Request for proposal
C. Backout plan D. Plan for change
A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files. Which of the following is the BEST method to implement to prevent any data loss for the sales representative? A. Give the sales representative a USB security lock. B. Encrypt the laptop's image on the server. C. Create a redundant cloud storage drive. D. Give the sales representative an external hard drive.
C. Create a redundant cloud storage drive.
A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the technician use to accomplish this? A. Devices and Printers B. Sync Center C. Device Manager D. Power Options
C. Device Manager
A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous login across the network, some of which are attempting to access workstations and servers to which the user does not have access. Which of the following should the network administrator do NEXT? A. Delete the user's AD account. B. Decrease the user's AD privileges. C. Disable the user's AD account. D. Reset the password on the user's AD account.
C. Disable the user's AD account.
A company needs to destroy several SSDs that contain sensitive information. Which of the following methods is BEST suited for the total destruction of the SSDs? A. Overwriting B. Formatting C. Incinerating D. Degaussing
C. Incinerating
A technician has been dispatched to resolve a malware problem on a user's workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system, enables System Restore, and creates a restore point. Which of the following should the technician do NEXT? A. Run the scan again to ensure all malware has been removed B. Quarantine the infected workstation from the network C. Install all of the latest Windows Updates to patch the system D. Educate the user on safe browsing practices
C. Install all of the latest Windows Updates to patch the system
Which of the following would MOST likely contain troubleshooting guides? A. Acceptable use policy B. Topology diagram C. Knowledge base D. Incident documentation
C. Knowledge base
A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message. Which of the following is causing the error? A. Smaterm-44ll hard drive B. Insufficient RAM C. OS compatibility D. Folder permissions
C. OS compatibility
Which of the following must be enabled to configure 20 new machines to be booted over a network? A. Multi-boot B. Dynamic C. PXE D. GPT
C. PXE
A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the My Documents folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue? A. Remove the registry entry and rename the local account folder B. Delete or rename the local user folder C. Run DISM and re-add the local power user account D. Remove the user account in Credential Manager and restart the PC
C. Run DISM and re-add the local power user account
Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine? A. Folder Redirection B. Group Policy C. Security Groups D. Home Folder
C. Security Groups
A user's corporate email is missing the shared inbox folders that were present before the user went on vacation. The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue? A. The Internet security options have changed B. The operating system updates have changed C. The network directory permissions have changed D. The user account permissions have changed
C. The network directory permissions have changed
A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue? A. Roll back the OS upgrade. Continue using the older version of Windows B. Reset the PC to its factory conditions. Perform the OS upgrade again C. Update the SATA controller driver from the manufacturer's website D. Perform a full backup and replace the hard drive
C. Update the SATA controller driver from the manufacturer's website
A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this solution? A. Remote desktop protocol B. Telnet client C. Virtual network computer D. Third-party tools E. Secure shell
C. Virtual network computer
A company's security policy does not allow USB drives to be available in workstations. However, an exception needs to be made for a user. The network administrator changes the policy for the user. Which of the following commands should the administrator run on the user's workstation? A. chkdsk B. netstat C. gpupdate D. diskpart
C. gpupdate
Which of the following file types should be opened when executing a PowerShell script? A. .bat B. .vbs C. .sh D. .ps1 E. .psd
D. .ps1
Which of the following types of scripts would be seen on the user end of a web page? A. .bat B. .js C. .sh D. .vbs
D. .vbs
During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware? A. Backout plan B. Contingency plan C. Alternative plan D. Backup plan
D. Backup plan
A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue? A. Remove and reinstall the application. B. Hard reset the cell phone. C. Reconnect the wireless network connection. D. Close all running applications
D. Close all running applications
A customer is pressuring a project manager to get thing done on time. Which of the following has the project manager failed to do in this case? A. Follow up with the customer after project completion B. Maintain a positive attitude during the project. C. Disclose project experiences on social media D. Communicate with the customer clearly.
D. Communicate with the customer clearly.
A technician is repairing a computer. Which of the following should the technician do to protect the computer from accidental voltage spikes? A. Practice electrical fire safety. B. Clean tools properly before use. C. Remove any jewelry. D. Connect a proper ESD strap.
D. Connect a proper ESD strap
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user's request? (Select TWO). A. MAC filtering B. Default SSID C. Radio power levels D. Content filtering E. Physical security
D. Content filtering E. Physical security
The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement? A. Standard format B. Low-level format C. Overwrite D. Degauss
D. Degauss
Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which of the following would be the BEST resolution to Ann's issue? A. Restart the tablet. B. Disable and then reenable Bluetooth. C. Calibrate the touchscreen sensor. D. Disconnect and then reconnect the stylus.
D. Disconnect and then reconnect the stylus.
Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot. A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up, counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT? A. Research the pop-up to see if it is a legitimate malware solution. B. Click on the pop-up window to resolve the issue before the time runs out. C. Send an email to all staff members warning them of malware on their system. D. Disconnect the Ethernet cable from the workstation and disable Wi-Fi.
D. Disconnect the Ethernet cable from the workstation and disable Wi-Fi.
A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error. Which of the following tools should the technician use? A. Performance Monitor B. Component Services C. Task Manager D. Event Viewer
D. Event Viewer
Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system? A. Local Administrator B. Standard User C. Power User D. Guest User
D. Guest User
A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi . Which of the following MOST accurately describes the effect of this command? A. It kills any running programs starting with the letters vi. B. It opens a list of directories that start with the letters vi. C. It creates a new file named grep in the current working directory. D. If finds a list of processes running a text editor.
D. If finds a list of processes running a text editor.
Which of the following installation methods will allow a technician to resolve issues that may arise while the installation is being performed? A. Unattended installation B. Remote installation C. Repair installation D. Image deployment installation
D. Image deployment installation
Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server. Which of the following is the FIRST step the technician should take to correct this issue? A. See if Joe's email address has been blacklisted B. Change the password on Joe's email account C. Update the antivirus and perform a full scan on the PC D. Isolate Joe's computer from the network
D. Isolate Joe's computer from the network
A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use? A. Component Services B. System Configuration C. Security Policy D. Local Users and Groups
D. Local Users and Groups
A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers. Which of the following data destruction methods should the technician perform to ensure the data is removed completely? A. Degaussing B. Standard format C. Overwrite D. Low-level format
D. Low-level format
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue? A. Zero-day malware B. Safari code injection C. OS corruption D. Overheating E. Time sync failure
D. Overheating
A user has reported that a computer is running extremely slow when opening applications. A technician checks the computer and needs to verify memory utilization. Which of the following tools should the technician use to begin troubleshooting the issue? A. Task Scheduler B. Device Manager C. Drive Status D. Performance
D. Performance
A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue? A. Check for and apply software updates B. Perform repair installation on the application C. Add the user to the local administrators group D. Rebuild the user's mail profile
D. Rebuild the user's mail profile
A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step? A. Disable System Restore. B. Create a restore point. C. Apply system updates. D. Restart into safe mode.
D. Restart into safe mode.
Which of the following BEST describes the Guest account on a Windows system? A. This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system. B. This account is designed to provide basic permissions for completing common daily tasks. Users of this account are restricted from performing things like installing new software. C. This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones. D. This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.
D. This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.
Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software? A. Windows 7 B. Windows 8 C. Windows 8.1 D. Windows 10
D. Windows 10
What a user is allowed to do on a computer network would be addressed in: A. a user acceptance policy B. regulatory and compliance policy C. a password policy D. an acceptable use policy
D. an acceptable use policy
A Linux user reports that an application will not open and gives the error. Only one instance of the application may run at one time. A root administrator logs on to the device and opens a terminal. Which of the following pairs of tools will be needed to ensure no other instances of the software are currently running? A. pad and chmod B. sudo and vi C. ls and chown D. ps and kill E. cp and rm
D. ps and kill
Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as: A. phishing. B. zombie. C. whaling. D. spoofing.
D. spoofing
A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly. Which of the following best practice processes should the technician perform NEXT? A. Obtain end-user acceptance for the proposed changes and submit a change plan for additional work. B. Submit the changes to the change board for approval. C. Notify the change team of the changes needed and perform the changes. D. Escalate to stakeholders and obtain override approval for out-of-scope changes. E. Document the changes and perform the work.
E. Document the changes and perform the work.
A systems administrator needs to add security to the server room. Which of the following would provide the BEST security for the room? (Choose 2) A. Universal serial bus locks B. Personal identity verification cards C. Privacy screen D. Entry control roster E. Door locks F. Privacy window
E. Door locks F. Privacy window
The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error: "Cannot save file C: \Program Files\Business Application\file1.wrk" Access is denied. Which of the following would be the MOST secure solution to this error? A. Add Ann to the local Power Users group B. Set the software to save to the %APPDATA% folder C. Add Ann to the local administrator group D. Give Ann write access to C:\Program Files\ E. Give Ann permission to elevate her permissions through a UAC prompt
E. Give Ann permission to elevate her permissions through a UAC prompt
