Connexus Software Study Guide

what is "today"

is used for scripts dropped in the morning when they'll be back that afternoon or dropped to be ready tomorrow morning so they'll be ready by open

what does F12 do?

logs out always log the previous user out and go in under your name.

what is "future"

not todoay when patients request a refill and say they'll come get it in the next couple days or early next week if it is fri/sat put what ever day they specify or two days away (3:00 is often a less busy time for it)

when you answer the phone what should you press? and what should you ask for?

press F6 then ask for the name (Last,First) this will show you what is in the queue (half the time they're either requesting a refills for something that's on auto fill so it's already there or they're asking about the price.)

if you need to open an item to re-bill at pick up (and it doesn't have someone's name in the working field) what do you do?

right click on self help to reset

what is "dr. call in"

typically around an hour or so. it is the automatic priority for all fills that are not manually dropped. use it for fills that "they'll be back when ever its ready"

how to look up a previous search?

use the down button then enter to reuse the applicable previous search

what is "critical"

(2-3 min) is only for fixing incorrect fills, reprocessing central rebills, last minute fills right before close, and when you have a v angry patient (v rare in comparison to most fills but it happens)

what is "in store"

20 min or less depending on how busy/ backed up you are. is for shots, covid tests, narcan, and "doing some shopping" also for rx for new moms who just got out of the hospital

after you "drop" somthing (aka assigning it to a status like refill to filling, or paper script to inputed one) you should press ____ to check and make sure it went into the right queue?

F6

quickest way to find and fix issues for a specific patient

F6 it will have the patient name, item name, price, and prescriber name.

where to find previous fill dates, quantities, days supply billing, out of pocket price, ndce, who filled illed it and if it was picked up?

F7

need a new label steps?

F7 click the rx in the upper box to highlight and show previous fills click the exact fill in question to highlight click the tiny printer in the far left had corner and then click which label you need

to see if somthing is in stock press

F8 search by drug name or NDC

use this to check drug cash price and on hands and to see what it looks like (most of the time) search by?

F8 search by drug name or NDC

what key to press to change quantities, NDCs, billing ect?

F9

What does F4 do?

REFRESHES the page in the F6 page