Consumer Behavior: Chapter 10 Review
Which of the following is considered a post-purchase process?
1. Consumer Satisfaction 2. Product Disposal 3. Alternative Markets
In a(n) ________, consumers participate in the production of the products or services they buy.
Activity store
In general, people from which of the following cultures have typically been shown to wait the most patiently while standing in a long line?
Asian
_______ is the conscious designing of retail space and its various dimensions to evoke certain effects in buyers.
Atmospherics
A store environment that has been made to resemble a living room where consumers can relax, hang out with friends, or even learn is referred to as a(n) _______.
Being Space
Others who are present in a consumer's physical and social environment when purchases are made are called?
Co-consumers
_______ includes a buyer, a seller, and a product or service and other factors
Consumer Situation
Which of the following is an unpleasant psychological state?
Crowding
A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product are both examples of ______.
Pop Stimuli
The psychological dimension of time or how it is experiences is an important factor in what mathematical study?
Queuing Theory
A general attitude towards shopping is called _______.
Shopping Psychology
Which dimension of psychological time includes the categorization of "time for me"?
Social Dimension
The personality of a retail store is also called _______.
Store image
True/False: A point-of-purchase stimuli is part of the purchase environment.
True