Consumer Behavior: Chapter 10 Review

Which of the following is considered a post-purchase process?

1. Consumer Satisfaction 2. Product Disposal 3. Alternative Markets

In a(n) ________, consumers participate in the production of the products or services they buy.

Activity store

In general, people from which of the following cultures have typically been shown to wait the most patiently while standing in a long line?

Asian

_______ is the conscious designing of retail space and its various dimensions to evoke certain effects in buyers.

Atmospherics

A store environment that has been made to resemble a living room where consumers can relax, hang out with friends, or even learn is referred to as a(n) _______.

Being Space

Others who are present in a consumer's physical and social environment when purchases are made are called?

Co-consumers

_______ includes a buyer, a seller, and a product or service and other factors

Consumer Situation

Which of the following is an unpleasant psychological state?

Crowding

A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product are both examples of ______.

Pop Stimuli

The psychological dimension of time or how it is experiences is an important factor in what mathematical study?

Queuing Theory

A general attitude towards shopping is called _______.

Shopping Psychology

Which dimension of psychological time includes the categorization of "time for me"?

Social Dimension

The personality of a retail store is also called _______.

Store image

True/False: A point-of-purchase stimuli is part of the purchase environment.

True