CSA Challenge Questions

Which of the following are captured in an update set? Select 3 Answers from the below options. a. Business Rules b. Modified CIs c. Report Definitions d. Published Flows e. New Data Records

a. Business Rules c. Report Definitions d. Published Flows

What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options. a. Create b. Delete c. Read d. Update e. Access f. Write

a. Create b. Delete c. Read f. Write

What are the different ways for ServiceNow tables to be related to each other? Select 4 Answers from the below options. a. Database Views b. Extensions c. Zero-to-Many d. One-to-One e. Many-to-Many f. One-to-Many

a. Database Views b. Extensions e. Many-to-Many f. One-to-Many

Which of the following are database view limitations? Select 3 Answers from the below options. a. Database views cannot be created on tables that participate in table rotation b. The 'where' clauses defined in the database view cannot be based on indexed fields c. In a clone request, database view tables cannot be added as data preserver d. It is not possible to edit data within a database view

a. Database views cannot be created on tables that participate in table rotation c. In a clone request, database view tables cannot be added as data preserver d. It is not possible to edit data within a database view

Which field type does allow users to use positive or negative values? ​a. FX Currency b. Decimal c. Value d. Percent Complete

a. FX Currency

What are the three key attributes of every field? Select 3 Answers from the below options. a. Field Label b. Location c. Field Name d. Value e. ID

a. Field Label c. Field Name d. Value

From an Application Portfolio Management (APM) perspective, what do Application Services represent? a. Installed Instances b. Servers c. Configuration Items d. Production Instances

a. Installed Instances

(Paris) Which of the following statements are true about knowledge article authoring in Microsoft Word? Select 3 Answers from the below options. a. It is only supported in the Word Online application and not in the Word Desktop app b. You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word c. The text size of a knowledge article created in Word must be less than 1 MB d. Headers and footers corresponding to pages in the Word document do not show in the knowledge article

a. It is only supported in the Word Online application and not in the Word Desktop app b. You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word c. The text size of a knowledge article created in Word must be less than 1 MB

What IT challenges can be solved with the CMDB? Select 3 Answers from the below options. a. Make sense of data to drive decisions and services b. Store well-defined relationships c. Regularly maintain complex data for accuracy d. Capture known Configuration Items (CIs) e. Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database

a. Make sense of data to drive decisions and services c. Regularly maintain complex data for accuracy e. Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database

Which of the following are Data management plugins? Select 3 Answers from the below options. a. Many to Many task relations b. Data Archiving c. Table Cleaner d. Schema map e. Database Rotations

a. Many to Many task relations b. Data Archiving e. Database Rotations

Which of the following field types do have one-to-many relationship? Select 3 Answers from the below options. a. Reference fields b. Document ID fields c. Name-Value pairs d. Glide List e. Choice Field

a. Reference fields b. Document ID fields d. Glide List

What actions a self-service user can access when logging into ServiceNow? Select 3 Answers from below options. a. Taking surveys b. Opening and updating incidents c. Creating and managing reports d. Viewing knowledge articles e. Viewing a homepage

a. Taking surveys d. Viewing knowledge articles e. Viewing a homepage

Which Flow Designer plugin is activate by default? a. The Flow Designer Support for the Service Catalog b. Flow Design Action Stop - Script c. Demo Data for ServiceNow Flow Designer - Introspection d. Connect Spoke for Flow Designer

a. The Flow Designer Support for the Service Catalog

What sorting options are available by default on knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options. a. Views b. Alphabetical c. Newest d. Rating e. Category

a. Views b. Alphabetical c. Newest

Which of the following record operations can be secured by ACL rules? Select 3 Answers from the below options. a. personalize_choices b. download_attachment c. edit_task_relations d. save_as_template e. import_to_excel

a. personalize_choices c. edit_task_relations d. save_as_template

Which role can switch their form view? a. view_changer b. service_viewer c. personalize_form d. task_editor

a. view_changer

What type of Flow Designer Trigger is needed for an Inbound Email Action? a. Record-based b. Application-based c. Role-based d. Schedule-based

b. Application-based

What are the 2 available knowledge article types? Select 2 Answers from the below options. a. Plain Text b. HTML c. CSS d. Wiki

b. HTML d. Wiki

What NOW Platform features in conjunction with field normalisation does CMDB leverage to automatically check uniqueness of a CI? a. ServiceNow Service Mapping b. Identification and Reconciliation Engine (IRE) c. ServiceNow Import Sets d. ServiceNow Discovery

b. Identification and Reconciliation Engine (IRE)

(Paris) What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta? a. LDAP b. OpenID Connect c. Digest Authentication d. SAML 2.0

b. OpenID Connect

(Paris) What data type in a survey metric does have the field validation option to validate email, IP address, phone number or URL? a. Number b. String c. Reference d. Template

b. String

(Paris) What does the first page results column in the Search Event [sys_search_event] table contain? Select 2 Answers from the below options. a. Record Types b. Table names c. Table relationships d. sys_ids

b. Table names d. sys_ids

What do access control list rules specify? Select 2 Answers from the below options. a. The relationship between the object and the operation b. The object and operation being secured c. The permissions required to access the object d. The operation required to access the object

b. The object and operation being secured c. The permissions required to access the object

What can be set up to auto-assign all new Hardware category Incidents to a certain group? Select 3 Answers from the below options. a. UI Actions b. Access Controls c. Assignment rules d. Business rules e. Data lookup rules

c. Assignment rules d. Business rules e. Data lookup rules

What type of Visual Task Board CANNOT be built from a record list? a. Data Driven b. Flexible c. Freeform d. Guided

c. Freeform

What is mandatory to select when importing Microsoft Word documents as knowledge articles? a. Publish b. Category c. Knowledge Base d. Short Description

c. Knowledge Base

What of the following roles cannot be delegated? Select 2 Answers from the below options. a. user_admin b. itil c. admin d. role_delegator

c. admin d. role_delegator

What are the different type of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. a. onSave() b. onDelete() c. onChange() d. onCellEdit() e. onSubmit() f. onLoad()

c. onChange() d. onCellEdit() e. onSubmit() f. onLoad()

What CMDB table stores the basic attributes of all the configuration items? a. CI Relationship [cmdb_rel_ci] b. Configuration File [cmdb_ci_config_file] c. Base Configuration [cmdb] d. Configuration Item [cmdb_ci]

d. Configuration Item [cmdb_ci]

What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category? a. Extensions b. Many-to-Many c. One-to-Many d. Database Views

d. Database Views

What types of records are NOT captured in an update set by default? Select 2 Answers from the below options. a. Business Rules b. Dashboards c. Access Control rules d. Homepages e. Content pages

d. Homepages e. Content pages