DEAD Arts

A receiver focusing on the speaker's voice, screening out all other stimuli is an examples of:

Attending

The sum of a group of sales figures divided by the number of units is known as the

Average sale

That portion of the casket hardware which is grasped by the casket bearers when carrying the casket is called the:

Bar

A qualification that is absolutely necessary for the job:

Bona fide occupational qualification

Particulate matter commingled with the gases escaping from the stack of the crematory is referred to as:

Both smoke and fly ash

For common carrier shipment of remains it is necessary to have one of these on the outside of the shipping container. Which is the correct item?

Burial transit permit

Literally "an empty tomb." A monument erected in honor for a deceased who is interred elsewhere:

Cenotaph

The physical identification of a space where a special person, or where several people died in a common occurrence. It is a memorial without the body present.

Cenotaph

The medium which the sender selects to send a message is known as the:

Channel

Person-centered counseling is also referred to as

Client-centered counseling

A building specifically built to have only niches for cremated remains is called:

Columbarium

Another term for a funeral procession is a:

Cortege

Anytime someone helps someone else with a problem is one definition of

Counseling

Proper term for the remnants of the human body that remain following the cremation:

Cremated remains

Which of these types of documents may be required from Medical Examiner or Justice of the Peace or Coroner:

Cremation permit

In order to arrange for military benefits and honors for an honorably discharged deceased veteran, what document is important for the funeral home to have a copy of:

DD 214

In a typical arrangement conference, after establishing a relationship with the family, fulfilling FTC requirements, discussing the deceased's life history, the funeral director begins to take down statistical information for what important document:

Death certificate

The statistical study of human populations with respect to their size, density, distribution, composition, and income:

Demographics

A term that would best describe the studies of the population is

Demography

A cloth or floral design placed on the door of a home where a death has occurred is referred to as a:

Door badge

Kissing The icon is associated with the:

Eastern Orthodox funeral rite

Feelings such as happiness, anger or grief, created by brain patterns accompanied by bodily changes:

Emotions

The primary way of judging the job applicant's appearance, poise, speech, etc.:

Employment interview

The method by which social values are learned is

Enculturation

The change in family dynamics due to the death of a child would be decreased simply by the larger number of children in a:

Extended family

Pre-need trust accounts made between a purchaser, a funeral home and a bank, create what type of responsibility for the Funeral Home?

Fiduciary

A cost that for a given period of time and range of activity called the relevant range, does not change in total, but becomes progressively smaller on a per unit as volume increases:

Fixed expenses

Centering a client's thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem:

Focusing

An application for Lump Sum death Benefit-Claimant's Form:

Form S.S.A. 8

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________ pricing

Functional

Checking the parking lot for debris or hazards, adjusting the building temperature, cleaning the bathrooms, replacing boxes of Kleenex, positioning the flower arrangements, arranging the seating, attending the guestbook, playing the music and video tribute and looking after the family. These are all the duties of a:

Funeral attendant

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the

Gimp

An example of an intangible asset other than the name of a funeral home is:

Goodwill

A solid surface in a cremation retort upon which the body is placed is called:

Hearth

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:

Human resources management

Because of this ___________ there was a loss of individual craftsmanship!

Industrialization

Which of the following is the legal format for listing the costs of a funeral?

Itemization

A document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively is called:

Job specification

The religious structure of American society is primarily

Judeo-Christian

A symbol of grief that is a tear in the upper corner of the garment or a symbolic ribbon worn by the survivors is known as ________ in the Jewish faith:

Kriah

A behavior pattern which is enforced by special authority is a

Law

Velvet is a type of casket

Lining material

The person to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots:

Lot owner

Statements required by the FTC rules which cannot be modified or edited and must appear in a clear and conspicuous manner:

Mandatory disclosures

An approach used in business valuation which determines value based upon previous sales of similar businesses:

Market value approach

The difference between merchandise cost and selling price:

Markup

Rites without the body present:

Memorial service

A type of response in which NO words are spoken is?

Non-verbal

The measurement of ____ during cremation is the method by which incomplete or improper combustion can be determined.

Opacity

Which of these charges can be quoted on a statement of funeral goods and services selected at the time of arrangements, but may be changed when the final bill is calculated after the funeral has been sold.

Opening the grave

The potential choice of actions provided through counseling is referred to as:

Options

The arrangement and distribution of work among members of an organization:

Organizing

To arrange or constitute mutually related parts, each having a specific function with respect to the whole:

Organizing

External communication includes:

Personal letters, congratulatory notes, & letters of reference

The wedge shaped portion of the cap of a casket at each end of the crown is the

Pie

The highness or lowness of the voice is known as:

Pitch

What information should the person who releases a body from an institution request from the person representing the funeral home before allowing the removal to proceed?

Proper identification

Giving the appearance of listening:

Pseudolistening

A division of the total into four intervals, each one representing one-forth of the total is known as a

Quartile

The term for removal of the cremated remains from the retort is the same term used to describe working cremains into the softened soil of a garden specifically designated for that purposes. This term is ___.

Raking

A relation of harmony, conformity , accord or affinity established in any human interaction is called

Rapport

The process of forming a pool of qualified applicants for tasks that need to be filled:

Recruitment

The rosary service is usually held the night before:

Roman Catholic funeral rite

The principal government agency concerned with the financing, operation, and management of small businesses:

SBA

An example of a padding material used in casket construction is

Shredded paper

Defamation of character by spoken words or gesture is

Slander

Some modern lowering devices are equipped with telescoping legs to accommodate ____________ at the location of the grave.

Sloping ground or hillsides

The social science that deals with the organization of modern social groups and how they vary by location, culture and folkways is:

Sociology

A casket which has sides that are vertical, or at right angles to the bottom is called a/n:

State casket

If the crematory operator encounters emissions problems with two cases in a row, he or she should

Take the machine out of service until repaired

Those assets that can be appraised by value or seen or touched:

Tangible assets

A receptacle for cremated remains usually made of cardboard, plastic or similar materials designed to hold the cremated remains until an urn or other permanent container is acquired or other disposition is made?

Temporary container

The final component of Attachment Theory state that

The greater the potential for loss, the more intense the reaction

The preferred location of the selection room for accessibility and reinforcing the importance of the casket to the funeral is:

The main level of the funeral home

Compared to the joint family, a nuclear family is:

The smaller group

Which of the following is NOT true about humanistic funerals?

They are not healing to the family

These are relatively small cemeteries with rows of headstones of size and style determined by the lot owner. Located in larger cities, they appear crowded and may use multiple depth burial methods.

Urban Cemeteries

Which of the following does NOT describe the joint/extended family unit?

Urban based

The change from rural to urban in character.

Urbanization

In a hillside cemetery, where the grave is on a steep slope, it might be necessary for the funeral director to ____________ in order to keep the lowering device level over the grave.

Use crib work

To cremate bodies larger than 300 lbs, the operator should:

Use modified operating procedures

A metal or concrete enclosure designed to protect the casket is called a/n:

Vault

Mores is a sociological term for those cultural parameters involving:

Virtues, values, & norms

Due diligence when using an off-site, third party crematory requires that the crematory shall agree to allow:

licensed personnel from the funeral home to make unannounced visits.

Crematory operated by an entity other than the funeral home or funeral provider who contracted with the family of the deceased is called:

third party crematory only

Visible emissions (opacity) is rated on a scale from:

0% and 100%

The time limit for the V.A. "application for burial benefits" is:

2 years from the date of cremation or permanent burial

A wood state casket labeled 6/6XX would measure in length 6 feet, 6 inches, and in width:

26 inches

Which of the following weights are commonly used in the construction of copper caskets?

32 oz & 48 oz

A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death is called ___.

A body bag

The individual providing at-need assistance and guidance to another person is:

A counselor

The group aspect of a funeral rite makes the event

A social function

The individual's ability to adjust to the psychological and emotional changes brought on by a stressful event such as the death of a significant other.

Adaption

Which of the following is a "Task of Mourning" according to Worden?

Adjust to an environment in which the deceased is missing

Who is next in the order of who receives the flag of a deceased veteran if there is no surviving spouse?

Adult child of the deceased

An example of a transfer container is:

Air tray

A court order forbidding a certain action from occurring thus protecting the status quo is ___.

An injunction

An eight-side casket is referred to as

An octagon casket

Private investors who are willing to supply financing for new and/or risky small venture start-ups:

Angel investors

The basic emotion; may take the form of shame, blame or guilt depending onto whom the feeling is projected:

Anger