D.E.A.D ARTS

The registered right of an inventor to make, use, and sell an invention:

Patent

The person or persons to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots:

Plot Holder

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called:

Shirred

A business valuation approach which centers on estimating the amount of potential income that may be produced by the business in the next year:

Earnings valuation approach

One who organizes, controls, and assumes the risk for a successful business is the ___.

Entrepreneur

Cremate the largest (most obese) remains:

First of the day

A cost that for a given period of time and range of activity called the relevant range, does not change in total, but becomes progressively smaller on a per unit as volume increases:

Fixed Expenses

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________ pricing

Functional

An intangible asset such as the name of a funeral home:

Goodwill

A stone with an inscription used to mark the grave. May be as simple as the name and dates- John Doe 1927 - 2004:

Gravestone

The burial, entombment, or inurnment of human remains:

Interment

All ferrous metals used in casket construction contain

Iron

Once it has been started, the cremation process is:

Irreversible

With the exception of _________ and ___________, most major religions readily accept cremation.

Islam - Orthodox Judaism

A document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively:

Job specification

The religious structure of American society is primarily

Judeo Christian

Due diligence when using an off-site (third party) crematory requires that the crematory agrees to allow:

Licensed personnel from the funeral home to make unannounced visits.

The person or persons to whom the Cemetery Authority has conveyed a right of interment through original purchase, by transfer from original purchaser, or who hold such right by inheritance:

Lot holder

The modern day mausoleum is named in memory of ____________________ who died in 353 BC, and the monument built as his memorial at Halicarnassus was included among the seven wonders of the ancient world.

Mausolus

Application for lump sum death benefit:

SSA 8

A plan which provides inducements to potential purchasers of products and/or services:

Sales promotion

The ceremony of washing the deceased before burial by the Chevra Kaddisha is the:

Tahara

A receptacle into which processed cremated remains are placed.

Urn

Cremation is the process of reducing human remains to its basic elements in the form of bone fragments through the use of -

Vaporization, heat, and flame

Which of the following best describes an obituary:

a brief biographical sketch of a person's life

A cluster of two or more nuclear families united by a social bond for security, protection and help is

a modified extended family

Over activity, acquisition of symptoms of the deceased, isolation from friends and family, and furious hostility toward a specific person are part of what theory?

abnormal grief

Contemporary funeral rites could be considered

adaptive funeral rite

The stage of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable is known as

alienation

Formulating different actions in adjusting to a crisis:

alternatives

Each of the following have affected the nuclear family EXCEPT

an increase in the day to day confrontation with death

If a mistake has been made on a Death Certificate, it may be necessary to file an:

application to amend certificate of death

A receiver focusing on the speaker's voice, screening out all other stimuli is an examples of:

attending

Masselin is a casket

backing material

The reduction of identifiable bone fragments after the completion of the cremation by manual or mechanical means and reducing to granulated particles or dust?

both processing and pulverizing are correct

The registered right of a creator to reproduce, publish, and sell the work which is the product of the intelligence and skill of that person:

copyright

An employee is coming to the funeral home to pick up a van for a removal. Probably the MOST important item of equipment he should check the van for is this:

cot

May require release from Medical Examiner or Justice of the Peace or Coroner:

cremation permit

Interventions for a highly emotional, temporary state in which individuals, overcome by feelings of anxiety, grief, confusion or pain are unable to act in a realistic, normal manner:

crisis counseling

Social behavior as dictated by tradition:

custom

A newspaper notice simply stating the name of the deceased. Dates of birth and death and the location of service.

death notice

The statistical study of human populations with respect to their size, density, distribution, composition, and income:

demographics

Which of the following is NOT a distinct role of the funeral service counselor in helping the bereaved family decide on the best funeral arrangements for their needs?

dictating the service details based on past services in the family

The selling method in which the funeral director is in the selection room with the family throughout their selection process is the:

direct presentation method

Which style of counseling focuses on the counselor taking a live speaking role?

directive

A crepe badge or floral design placed on the door of a home where a death has occurred is referred to as a:

door badge

The ability to project oneself into another person's point of view, so as to experience the other's thoughts and feelings:

empathy

The part of the casket interior which folds out over the top body molding for aesthetic purposes is the

extendover

Centering a client's thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem:

focusing

Historically funeral directing was a second business, often the undertaker also sold ___.

furniture

A service devoid of religion:

humanistic service

The Jewish term for a funeral cortege?

levaya

An approach to conflict resolution in which neither party achieves its goals is:

lose-lose

Eligibility for the social security lump-sum death benefit is measured by:

marital status of the deceased

A source of information that is used by a business to determine where the potential customers are located is a:

market survey

The total income of all sales divided by the number of sales is known as the:

mean sale

A service without the body present. Often held weeks or months after the final disposition has taken place.

memorial service

Any event, person or object that lessens the degree of pain in grief:

mitigation

The psychological needs of the bereaved family

need emotional support

In Sociology, the tendency of offspring to move to new homes away from their place of birth and childhood is called:

neolocalism

Establishing a rapport with the client, appraising the client's problems, and accepting the client's attitudes and feelings are factors specifically associated with which style of counseling?

non-directive

Those funeral rites that deviate from the traditional services are referred to as:

non-traditional funeral rites

A joint/extended family is usually

patriarchal

Which of the following would NOT be provided for a deceased Catholic's rosary service?

prayer shawl

Types of funeral arrangements made in advance of need:

pre-need

To relieve family of the burden of making arrangements in a time of acute grief; ensure that personal wishes are known; to relieve survivors of financial burden; and to reduce assets for Medicaid eligibility are some of the reasons why people choose to make ___________ arrangements.

pre-need funeral

Funeral arrangements made in advance of need that do not include provisions for funding or prepayment are:

preplanned funeral arrangements

Which of the following is an example of cash advance?

public transportation

Sacred beliefs reflected in the daily conduct of an individual are part of

religion

A baptism could best be described as a(n):

rite

An act performed as a part of a rite or ceremony?

ritual

The reaction of the body to an event often experienced emotionally as a sudden, violent and upsetting disturbance:

shock

A wood state casket labeled 6/6XX would measure in length 6 feet, 6 inches, and in width:

26 inches

A written description of a new idea that projects marketing, operational, and financial aspects of a proposed business:

Business plan

A building specifically designed with niches for the disposition of cremated remains:

Columbarium

The metal used in the shell of a 20 gauge steel casket would be:

1/20 inch thick

When used, the Mogen David is placed:

at the top part of the foot panel

The quality of one's voice (angry, happy, etc.)?

tone

The moving of the dead human body from the place of death to the funeral home or other designated place is known as the:

transfer of remains

For each extra X in width, the interior of a wooden casket increases by:

two inches

No crematory shall accept:

unidentified caskets or cremation containers.

Which of the following would be a desired interview technique during the funeral service arrangement conference?

verbal communication, feedback, and non-verbal communication

Which of the following terms is synonymous with loudness?

volume

Which of the following is not a hardwood used in casket construction?

Redwood

The crematory operator should __________ any items for cremation that contain chlorinated plastics.

Refuse

A casket constructed of cherry is a

Solid wood casket

Term used when cremated remains are cast from a private plane is:

Aerial Scattering

Federal legislation that requires employer to treat applicants and employees equally regardless of age:

Age Discrimination in Employees Act

Loss of individual identity:

Anonymity

The absence of employment discrimination based on race, color, religion, sex, or national origin:

Anti-discrimination act

That portion of the casket hardware which is grasped by the casket bearers when carrying the casket is called the:

Bar

Which category of the General Price List includes the fee for arranging a funeral?

Basic Services of Funeral Director and Staff, and Overhead

A comparison of profit with each item of expense in the income statement expressed as a percentage of sales income:

Operating ratios

The thickness of a non-ferrous metal casket is expressed in terms of:

Ounces per square foot

That portion of the atmosphere supplied to the cremation chamber for combustion, cooling and ventilation is:

Oxygen

The voluntary association of two or more people who have combined their resources to carry on as co-owners of a lawful enterprise, assume full risk for any liability for their joint profit:

Partnership

The wedge shaped portion of the cap of a casket at each end of the crown is the

Pie

Which of the following is used to refer to cremated human remains after they are pulverized and cleaned, leaving primarily small bone fragments as small as particles of sand or smaller:

Processed cremated human remains

A structure whose shape is geometric where the outer surfaces are triangular and converge to a simple point at the top:

Pyramid

The term for removal of the cremated remains from the retort is the same term used to describe working cremains into the softened soil of a garden specifically designated for that purposes. This term is ___.

Raking