D.E.A.D. program: NBE Study set

If a casket cost $2,000.00 wholesale and was sold for a total package of $7,000.00, and the average overhead per funeral was $3,500.00, what would the gross profit be?

$1,500.00

Visible emissions (opacity) is rated on a scale from:

0% to 100%

If the authorizing agent agrees to take possession of the cremated remains and does not take possession within _____________ days after cremation or on an agreed date, the crematory shall send written notice to the last known address of the authorizing agent to take possession of the remains.

30

Most infant caskets increase in length in increments of

6 inches

To guide and/or supervise the activities of an organization :

Both Directing and Actuating

A line of credit that may be used over and over again up to a certain borrowing limit:

Both open line of credit and revolving account are correct

An agreement that payment for a product or service will be made at some later date:

Credit

Which of these types of documents may require release from Medical Examiner or Justice of the Peace or Coroner:

Cremation Permit

An approach used in business valuation which determines value based upon previous sales of similar businesses:

Market value approach

Named for the King of Cria, whose wife, Artemisia, built one of the Seven Wonders of the Ancient World. Astructure used for entombment. A building that houses crypts for burial. A community form of this building is for many families, and a private one is generally sold for use by a single family:

Mausoleum

A service without the body present. Often held weeks or months after the final disposition has taken place.

Memorial Service

The overarching moral principles which a population holds as the guidance for behavior which if violated lead to serious penalties are:

Mores

Which organization is responsible for creating and promoting a Code of Ethics for Funeral Directors?

National Funeral Directors Association

A rite which deviates from the normal:

Non- traditional funeral rite

A type of pre-need arrangements that means the funeral home applies the amount already paid, plus accruals to the balance due. The cost of the funeral, however, will be whatever the current price is for service and merchandise.

Non-guaranteed

That portion of the atmosphere supplied to the cremation chamber for combustion, cooling and ventilation is:

Oxygen

A contract which may be terminated by the purchaser at any time prior to the death of the beneficiary:

Revocable contract

All efforts designed to preserve assets and earning power associated with a business:

Risk Management

Opacity training of cremation providers to meet environmental regulations is referred to by those in the cremation business as:

Smoke School.

What change in the American funeral rite is most closely associated with improvement in transportation

The selection of funeral homes are no longer made because of proximity

A cemetery located on a private property which is not available to the general public is called:

a family cemetery

The prie dieu in the Roman Catholic church signifies:

a kneeling bench or rail

The process of socialization is

a lifelong process

A crucifer in the Roman Catholic church is:

a person who carries the crucifix in an ecclesiastical procession

External communication is:

any communication that goes beyond the doors of your business

When used, the Mogen David is placed:

at the top part of the foot panel

The sum of a group of sales figures divided by the number of units is known as the

average sale

Masselin is used in casket construction as a:

backing material

In terms used by those that operate human crematory retorts, the number of pounds that the retorts will cremate per hour is referred to as the:

burn rate.

Insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage typically pays for lost income and other expenses related to recovery:

business interruption insurance

The individual providing assistance and guidance:

counselor

All remains of the incinerated human body recovered after the completion of the cremation process are called:

cremated remains

A newspaper notice simply stating the name of the deceased. Dates of birth and death and the location of service.

death notice

A term that would best describe the studies of the population is

demography

A protective coping mechanism characterized by an inability to perceive external reality is called

denial

Before the rise of funeral directing in the United States, the person or persons in charge of the funeral was the

family

Protection against physical perils such as fire and flood where monetary compensation will allow rebuilding and recovery is called:

insurance

Which of the following would NOT be a desired interview technique during the funeral service arrangement conference?

judgmental comments

Due diligence when using an off-site, third party crematory requires that the crematory shall agree to allow:

licensed personnel from the funeral home to make unannounced visits.

In the construction of swing bar hardware, the arm attaches the bar to the

lug

The distinct process consisting of planning, organizing, actuating, and controlling performance to accomplish established objectives is

management

Which of the following is lining material that is used in casket construction? It backs up or supports the visible interior fabric.

masselin

Rites without the body present:

memorial service

The thickness of a non-ferrous metal casket is expressed in terms of:

ounces per square foot

Funeral rites identifiable with a pre- literate society:

primitive funeral rite

Who decodes the message:

receiver

Which of the following is not a hardwood used in casket construction?

redwood

Commonly, the largest annual expense for a funeral home is

salaries

The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the:

sales contract

Which of the following is an example of a grave liner?

sectional box

The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is most often referred to as the:

selection room

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called:

shirred

A casket which has sides that are vertical, or at right angles to the bottom is called a/n:

state casket

The ceremony of washing the deceased before burial by the Chevra Kaddisha is the:

taharah

Sociology of a funeral service begins with the at-need arrangement conference and ends with

the graveside service

A complete sentence describing the central idea of a speech usually found in the first paragraph (topic sentence):

thesis statement

A complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a:

thesis statement

When preparing for a burial at sea, to meet EPA Regulations, the casket and body plus any ballast added must weigh a minimum of ___ pounds.

300Ibs

Over activity, acquisition of symptoms of the deceased, isolation from friends and family, and furious hostility toward a specific person are part of what theory?

Abnormal grief

The number of cremated remains that may be buried in a single normal size grave is controlled by:

Cemetery policy

The statistical study of human populations with respect to their size, density, distribution, composition, and income:

Demographics

The agency of the United States Government responsible for the protection of air and environmental quality is referred to by the acronym:

EPA

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:

Human resource management

"On behalf of the family, we would like to thank all of you for your love, support and attendance here today. We thank (Reverend, Father, Pastor, Bishop) for conducting the service and for his/her comforting remarks. We thank those of you that sent these beautiful floral arrangements for the family to enjoy. This concludes the funeral service for (Name). May God bless his/her memory. This could be an example of a ____________.

dismissal

A component of the casket handle is the

ear

The act of causing death painlessly so as to end pain and suffering for an individual is called

euthanasia

To assist by understanding of the circumstances or situations the individual is experiencing and to assist that person in the selection of an alternative adjustment if necessary:

facilitate

Suspended ash particles, charred paper, dust, soot or other partially incinerated matter, carried in the products of combustion (often referred to as particulate matter, or particulates):

fly ash

A stone marker, with or without an inscription used to mark the foot of the grave:

footstone

Checking the parking lot for debris or hazards, adjusting the building temperature, cleaning the bathrooms, replacing boxes of Kleenex, positioning the flower arrangements, arranging the seating, attending the guestbook, playing the music and video tribute and looking after the family. These are all the duties of a:

funeral attendant

The purchasing, pricing, display and sale of merchandise items specific to the funeral service is

funeral merchandising

A common pattern of symptoms experienced by those who have lost relatives or friends through death is known as

grief

An emotion or set of emotions due to a loss that is involved in the work of mourning:

grief

An announcement of death in a newspaper that has a biographical sketch of the deceased person's life, listing occupation, organizational affiliations and notable accomplishments, sometimes with a photograph:

obituary

No matter the age of the son, if the oldest male dies, he may enter the leadership role in the

patriarchal family

Music played before a funeral service is the:

prelude

Chlorinated plastic containers should be:

refused by the crematory

When Mr. and Mrs. Smith called at College funeral home to pay respects and greet the family of Bob White, the attendant ushered them to a stand where they could register their attendance in writing as a keepsake for the family of who attended services. They likely signed a/an:

register book

A container for the preservation of relics of a Saint:

reliquary

An act performed as a part of a rite or ceremony?

ritual

A casket constructed of cherry is a

solid wood casket

If the crematory operator encounters emissions problems with two cases in a row, he or she should

take the machine out of service until repaired

The traditional location of the preparation of a dead human body for funeralization was originally in ________________ in early America

the home

A statement or action designed or perceived to create anxiety in an individual's life:

threat

Having an intense feeling of loss or lack of something deemed to be important and longing for that something or someone:

yearning

The funeral director is required by the Funeral Rule to retain all price lists for a ____________ period from the date the price lists were last distributed.

1 year

External communication includes: 1- personal letters 2- congratulatory notes 3- memos 4- letters of reference

1, 2 and 4

which of the following are types of cemeteries? 1- Church Yard 2- cenotaph 3-Family 4-Veteran 5- Memorial Park

1, 3, 4 & 5.

The metal used in the shell of a 20 gauge steel casket would be:

1/20 inch thick

The first crematory built in the United States was built in which year?

1876

A vertical passage for conduction products of combustion to the atmosphere:

All of these are correct.

Legislation that guarantees disabled people equal access to employment, as well as access to public places:

Americans with Disabilities Act

The arrangement and distribution of work among members of an organization:

Organizing

Paschal candles are used in the:

Roman Catholic faith

Anyone that invests in, or financially sponsors, a new business:

Venture Capitalist

The ultimate decisions about the details of a funeral are the responsibility of:

family

Strong emotion marked by such reactions as alarm, dread and disquieting :

fear

Which of the following is the legal format for listing the costs of a funeral?

itemization

An area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is a:

lot

The first of this type was in Mt. Auburn, Mass, in 1830. During the Victorian era, cemeteries were used as parks for walks and picnics:

Elite Garden Cemetery