E2-CH

5. A norm is a(n) _________ shared by two or more people that guides behavior. Name at least three.

5. Feeling; attitude; opinion

50. Hybrid reward systems are best of motivating teams because they:

50. Recognize individual and team performance

51. Punctuated equilibrium can occur in reaction to:

51. Innovation; changes in objectives

52. Working across different time zones is among the challenges for members of ___________ teams.

52. Virtual

6. Employees in self-managed work groups are acting as their own _________.

6. Managers

60. The use of self-managed teams in organizations requires changes:

60. To training practices; in management philosophy; to reward systems

1. A group has:

1. Shared goals; a common identity; at least two freely interacting individuals

10. What are the aspects of trust?

10. Believing that another person will keep the impact of his or her actions on you in mind; letting your guard down with another person

13. A ______ is a set of behaviors for a particular position.

13. Role

18. The organizational functions of formal groups include:

18. Implementing complex decisions; coordinating interdepartmental efforts

19. List the team competencies with the behavior that exemplifies it.

19. Contributes to the team's work: completes work accurately and on time / Keeps team on track: helps plan and organize work / Expects quality work: expects the team to succeed and cares about producing quality work / Interacts constructively with team members: listens to teammates and accepts feedback / Possesses relevant skills, knowledge, and abilities: is able to make meaningful contributions to the team

33. Early in the group development process, a team can improve its chances of success if it:

33. Develops a team charter

38. During the forming stage of group development, members are likely to be uncertain about their __________, the people in __________, and the group's _________.

38. Goals; roles; charge

39. The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the ______ stage.

39. Performing

4. Rank Tuckman's fives stages of group development starting with the first stage at the top.

4. Forming; Storming; Norming; Performing; Adjourning

40. People join groups because:

40. Groups can often get more done than individuals working alone

42. Researches have shown that formal groups fulfill both ________ and _________ functions in organizations.

42. Organizational; individual

44. What is a true statement about effective team players.

44. Effective team players display commitment, collaboration, competence

45. The "we feeling" that binds group members together is group _______.

45. Cohesiveness

46. True or false: When a group has norms, they can tackle the development process more effectively.

46. True

55. A group's ___________ roles enable it to pursue its purpose, while its ____________ roles support its interpersonal relationships.

55. Task; maintenance

56. A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n) _________ _________.

56. Team charter

57. When trust is lacking in relationships within organizations, which of the following occurs?

57. Employees leave the company

58. When do formal and informal groups overlap?

58. A work group going to a movie together; a task force having a causal dinner after work together

7. A card club meets monthly to play and have dinner. It is a(n) ________________.

7. Informal group

11. A team that works together over time and distance to combine efforts and achieve common goals is a(n):

11. Virtual team

3. When specialists from different areas are put on the same team it is a _________ ____________ team.

3. Cross-functional

43. According to the Reina Model for rebuilding trust, it is important to discuss feelings and __________ constructively before reframing the ___________________ and taking _____________________ for what happened.

43. Emotions; experience; responsibility

47. What can help virtual teams work better together?

47. Ensuring the team includes the right members; having the availability of each team member understood by all team members; offering progress updates to the appropriate team members

48. What are the aspects of team composition

48. Skills and abilities of members; knowledge and experience of members

53. A role is a set expected behaviors for a particular ______, while a ___________ role is a set of expected behaviors for members of the group as a whole.

53. Position; group

54. The collection of jobs, personalities, skills, experience, and knowledge of team members is the team's ___________________.

54. Composition

61. Three factors that create effectiveness when building a team include:

61. Capacity of the team; team charters and strategies; composition of the team

62. The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

62. Team adaptive capacity

63. Practical ways to build trust include:

63. Being predictable and consistent, keeping promises; keeping team members informed by providing information on policies and giving accurate feedback; demonstrating respect by delegating responsibilities

9. A small number of people with complementary skills committed to a common purpose, goals, and approach for which they hold themselves mutually accountable is a(n) ________________.

9. Team

37. The benefits of using virtual teams includes:

37. Flexibility that is attractive to employees; reduced travel expenses; reduced real estate costs

49. The task roles that facilitate a group's work include:

49. Defining a common purpose; clarifying a common purpose

12. List the group maintenance roles and the role they play.

12. Harmonizer: mediates conflict through reconciliation or humor / Gatekeper: encourages all to participate / Standard setter: evaluates group processes / Follower: serves as a passive audience

14. The tendency of individual effort to _________ as group size __________ is social loafing.

14. Decrease; increases

15. The characteristics of a team are that :

15. Leadership is a shared activity; effectiveness is measured by collective outcomes; accountability is both individual and collective

16. A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is __________.

16. Trust

17. It is more difficult to establish team cohesion, trust, and cooperation in __________ teams.

17. Virtual

2. What describes a purpose of a formal work group?

2. Discussing ways to improve product quality

20. A group's _________ role enables it to pursue its purpose, while its _________ roles support its interpersonal relationships.

20. Task; maintenance

21. Team performance strategies include:

21. The tasks and responsibilities of the members; plans that outline exactly what the team is to do; setting goals for the team

22. The stage of Tuckman's group development model when members move on to other things is the:

22. Adjourning

23. Adopting best practices for virtual team members and leaders will have what effects?

23. Better focus of team efforts; developing partnerships

24. Which of the following is a goal of collaboration?

24. Ensuring a collective outcome is completed

25. Subgroups may form and procrastination occur during the _________ stage of group development.

25. Storming

26. What are the ways that groups positively communicate role expectations.

26. Showing acceptance; offering friendship

27. True or false: Teams can foster collaboration by recognizing and using the strengths of individual team members.

27. True

28. People bond when they see each other, so it is important to have face time with a _____ team.

28. Virtual

29. What are the benefits of norms?

29. More efficient group operations; a sense of order in a group

30. List the forms of trust and provide an example of each.

30. Contractual trust: do people do what they say they will? Are expectations for each other clear? / Communication trust: do people share information and tell the truth? / Competence trust: do people meet their responsibilities and acknowledge others' skills and experience?

31. Plans that outline exactly what the team is to do such as goal setting and defining member roles are team _________ ____________.

31. Performance strategies

32. The stage in Tuckman's group development process in which the group's power struggles are resolved in order to accomplish its goals is the ______________ stage.

32. Norming

34. Individuals in an entire organization such as a union or General Motors do not think of themselves as a group because they:

34. More closely resemble mere aggregates of people than groups; do not interact with every other member; are not all aware of every other member

35. Punctuated equilibrium is concerned with:

35. How a group functions in the face of change

36. True or false: You can guard against social loafing by making the group as big as possible to better ensure accountability

36. False

41. The purposes served by norms in an organization include:

41. Reducing time spent on the development process for groups; having pre-established guidelines for groups

59. The 3 basic characteristics essential for team players to possess and use on the team include being:

59. Competent; collaborative; committed

8. List the characteristics of high-performing teams and give an explanation of each.

8. Shared leadership: create interdependency by empowering and serving others / Sense of accountability: all members feel as responsible as the manager for the performance of the work group / Open communication: a climate of honest communication is fostered; Early conflict resolution: when conflicts arise, they are resolved quickly / Alignment on purpose: understanding of the sense of common purpose of the team and the function it serves