E2-CH
5. A norm is a(n) _________ shared by two or more people that guides behavior. Name at least three.
5. Feeling; attitude; opinion
50. Hybrid reward systems are best of motivating teams because they:
50. Recognize individual and team performance
51. Punctuated equilibrium can occur in reaction to:
51. Innovation; changes in objectives
52. Working across different time zones is among the challenges for members of ___________ teams.
52. Virtual
6. Employees in self-managed work groups are acting as their own _________.
6. Managers
60. The use of self-managed teams in organizations requires changes:
60. To training practices; in management philosophy; to reward systems
1. A group has:
1. Shared goals; a common identity; at least two freely interacting individuals
10. What are the aspects of trust?
10. Believing that another person will keep the impact of his or her actions on you in mind; letting your guard down with another person
13. A ______ is a set of behaviors for a particular position.
13. Role
18. The organizational functions of formal groups include:
18. Implementing complex decisions; coordinating interdepartmental efforts
19. List the team competencies with the behavior that exemplifies it.
19. Contributes to the team's work: completes work accurately and on time / Keeps team on track: helps plan and organize work / Expects quality work: expects the team to succeed and cares about producing quality work / Interacts constructively with team members: listens to teammates and accepts feedback / Possesses relevant skills, knowledge, and abilities: is able to make meaningful contributions to the team
33. Early in the group development process, a team can improve its chances of success if it:
33. Develops a team charter
38. During the forming stage of group development, members are likely to be uncertain about their __________, the people in __________, and the group's _________.
38. Goals; roles; charge
39. The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the ______ stage.
39. Performing
4. Rank Tuckman's fives stages of group development starting with the first stage at the top.
4. Forming; Storming; Norming; Performing; Adjourning
40. People join groups because:
40. Groups can often get more done than individuals working alone
42. Researches have shown that formal groups fulfill both ________ and _________ functions in organizations.
42. Organizational; individual
44. What is a true statement about effective team players.
44. Effective team players display commitment, collaboration, competence
45. The "we feeling" that binds group members together is group _______.
45. Cohesiveness
46. True or false: When a group has norms, they can tackle the development process more effectively.
46. True
55. A group's ___________ roles enable it to pursue its purpose, while its ____________ roles support its interpersonal relationships.
55. Task; maintenance
56. A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n) _________ _________.
56. Team charter
57. When trust is lacking in relationships within organizations, which of the following occurs?
57. Employees leave the company
58. When do formal and informal groups overlap?
58. A work group going to a movie together; a task force having a causal dinner after work together
7. A card club meets monthly to play and have dinner. It is a(n) ________________.
7. Informal group
11. A team that works together over time and distance to combine efforts and achieve common goals is a(n):
11. Virtual team
3. When specialists from different areas are put on the same team it is a _________ ____________ team.
3. Cross-functional
43. According to the Reina Model for rebuilding trust, it is important to discuss feelings and __________ constructively before reframing the ___________________ and taking _____________________ for what happened.
43. Emotions; experience; responsibility
47. What can help virtual teams work better together?
47. Ensuring the team includes the right members; having the availability of each team member understood by all team members; offering progress updates to the appropriate team members
48. What are the aspects of team composition
48. Skills and abilities of members; knowledge and experience of members
53. A role is a set expected behaviors for a particular ______, while a ___________ role is a set of expected behaviors for members of the group as a whole.
53. Position; group
54. The collection of jobs, personalities, skills, experience, and knowledge of team members is the team's ___________________.
54. Composition
61. Three factors that create effectiveness when building a team include:
61. Capacity of the team; team charters and strategies; composition of the team
62. The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:
62. Team adaptive capacity
63. Practical ways to build trust include:
63. Being predictable and consistent, keeping promises; keeping team members informed by providing information on policies and giving accurate feedback; demonstrating respect by delegating responsibilities
9. A small number of people with complementary skills committed to a common purpose, goals, and approach for which they hold themselves mutually accountable is a(n) ________________.
9. Team
37. The benefits of using virtual teams includes:
37. Flexibility that is attractive to employees; reduced travel expenses; reduced real estate costs
49. The task roles that facilitate a group's work include:
49. Defining a common purpose; clarifying a common purpose
12. List the group maintenance roles and the role they play.
12. Harmonizer: mediates conflict through reconciliation or humor / Gatekeper: encourages all to participate / Standard setter: evaluates group processes / Follower: serves as a passive audience
14. The tendency of individual effort to _________ as group size __________ is social loafing.
14. Decrease; increases
15. The characteristics of a team are that :
15. Leadership is a shared activity; effectiveness is measured by collective outcomes; accountability is both individual and collective
16. A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is __________.
16. Trust
17. It is more difficult to establish team cohesion, trust, and cooperation in __________ teams.
17. Virtual
2. What describes a purpose of a formal work group?
2. Discussing ways to improve product quality
20. A group's _________ role enables it to pursue its purpose, while its _________ roles support its interpersonal relationships.
20. Task; maintenance
21. Team performance strategies include:
21. The tasks and responsibilities of the members; plans that outline exactly what the team is to do; setting goals for the team
22. The stage of Tuckman's group development model when members move on to other things is the:
22. Adjourning
23. Adopting best practices for virtual team members and leaders will have what effects?
23. Better focus of team efforts; developing partnerships
24. Which of the following is a goal of collaboration?
24. Ensuring a collective outcome is completed
25. Subgroups may form and procrastination occur during the _________ stage of group development.
25. Storming
26. What are the ways that groups positively communicate role expectations.
26. Showing acceptance; offering friendship
27. True or false: Teams can foster collaboration by recognizing and using the strengths of individual team members.
27. True
28. People bond when they see each other, so it is important to have face time with a _____ team.
28. Virtual
29. What are the benefits of norms?
29. More efficient group operations; a sense of order in a group
30. List the forms of trust and provide an example of each.
30. Contractual trust: do people do what they say they will? Are expectations for each other clear? / Communication trust: do people share information and tell the truth? / Competence trust: do people meet their responsibilities and acknowledge others' skills and experience?
31. Plans that outline exactly what the team is to do such as goal setting and defining member roles are team _________ ____________.
31. Performance strategies
32. The stage in Tuckman's group development process in which the group's power struggles are resolved in order to accomplish its goals is the ______________ stage.
32. Norming
34. Individuals in an entire organization such as a union or General Motors do not think of themselves as a group because they:
34. More closely resemble mere aggregates of people than groups; do not interact with every other member; are not all aware of every other member
35. Punctuated equilibrium is concerned with:
35. How a group functions in the face of change
36. True or false: You can guard against social loafing by making the group as big as possible to better ensure accountability
36. False
41. The purposes served by norms in an organization include:
41. Reducing time spent on the development process for groups; having pre-established guidelines for groups
59. The 3 basic characteristics essential for team players to possess and use on the team include being:
59. Competent; collaborative; committed
8. List the characteristics of high-performing teams and give an explanation of each.
8. Shared leadership: create interdependency by empowering and serving others / Sense of accountability: all members feel as responsible as the manager for the performance of the work group / Open communication: a climate of honest communication is fostered; Early conflict resolution: when conflicts arise, they are resolved quickly / Alignment on purpose: understanding of the sense of common purpose of the team and the function it serves